Subject: Ticket Assigned - Conversation with ester
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Nov 2020 00:35:45 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ester ester                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ester Bot:  Hi Ester ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00249997178899            04:08 AM, 23rd Nov                   Ahmed                   Hi, My name is Ahmed  How may I help you?            04:09 AM, 23rd Nov                     ester                    Hello           04:10 AM, 23rd Nov                     ester                    I received my order today           04:10 AM, 23rd Nov                     ester                    But there is alot of items i didn't receive it           04:11 AM, 23rd Nov                     ester                    And i paid cash for all items           04:11 AM, 23rd Nov                   Ahmed                   Could you please share your order id so that I can assist you further.            04:13 AM, 23rd Nov                   Ahmed                   Are you still connected?           04:15 AM, 23rd Nov                     ester                    9615922900           04:16 AM, 23rd Nov                     ester                    And 9616084517           04:17 AM, 23rd Nov                   Ahmed                   May I request you to please stay on-hold while I retrieve the information.           04:20 AM, 23rd Nov                     ester                    Ok           04:21 AM, 23rd Nov                   Ahmed                   please provide me the name ot items           04:24 AM, 23rd Nov                   Ahmed                   send me frist order           04:24 AM, 23rd Nov                   Ahmed                   Are you still connected?           04:33 AM, 23rd Nov                   Ahmed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:35 AM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1737213