Subject: Ticket Assigned - Conversation with yasini
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Nov 2020 23:36:23 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasini yasini                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yasini Bot:  Hi Yasini ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543584241            03:22 AM, 23nd Nov                   Ahmed                   Hi, My name is Ahmed  How may I help you?            03:24 AM, 23nd Nov                     yasini                    Hello hi I've requested for a return of what I bought but upto now they haven't come for pickup I've been waiting           03:26 AM, 23nd Nov                   Ahmed                   Could you please share your order id so that I can assist you further.            03:27 AM, 23nd Nov                     yasini                    Ok           03:27 AM, 23nd Nov                   Ahmed                   Are you still connected?           03:29 AM, 23nd Nov                     yasini                    6239387460           03:30 AM, 23nd Nov                     yasini                    Yea am connected           03:30 AM, 23nd Nov                     yasini                    Hello are you  still there           03:32 AM, 23nd Nov                   Ahmed                   We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.  ​ We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.  ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.  ​           03:32 AM, 23nd Nov                   Ahmed                   Is there anything else I can help you with?            03:33 AM, 23nd Nov                     yasini                    So am I going to wait again for them until they come ..?           03:33 AM, 23nd Nov                     yasini                    No it's only that           03:34 AM, 23nd Nov                   Ahmed                   please be assure now im going to escalate your issue to courier team to collect the item as soon as possilbe           03:34 AM, 23nd Nov                     yasini                    Alright its OK im looking forward           03:35 AM, 23nd Nov                   Ahmed                   Is there anything else I can help you with?            03:35 AM, 23nd Nov                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           03:36 AM, 23nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1737152