Subject: Ticket Assigned - Conversation with samiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Nov 2020 22:35:11 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samiya samiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  samiya Bot:  Hi Samiya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97455077462            02:10 AM, 23nd Nov                     samiya                    No need           02:11 AM, 23nd Nov                     samiya                    Pls call tomorrow           02:11 AM, 23nd Nov                   Ahmed                   Hi, My name is Ahmed  How may I help you?            02:11 AM, 23nd Nov                     samiya                    In the return policy of click n collect its mentioned that refund will be credited to bank ac           02:12 AM, 23nd Nov                     samiya                    I made payment by mastercard           02:12 AM, 23nd Nov                   Ahmed                   yes the refund back to your bank account , did you made return request?           02:14 AM, 23nd Nov                     samiya                    I made the purchase as guest           02:16 AM, 23nd Nov                     samiya                    I need to return it to the store           02:17 AM, 23nd Nov                     samiya                    Or make a request online and then return           02:17 AM, 23nd Nov                   Ahmed                   yes you can make return request , or you can visit our nearest store to return the items           02:19 AM, 23nd Nov                     samiya                    I have also made other purchases as guest. I already have a shukran ac. Can I upload the invoice through shukran app           02:20 AM, 23nd Nov                     samiya                    Where can I find invoice no.  for online purchases?           02:21 AM, 23nd Nov                     samiya                    Are there any promo codes for additional discounts on online purchases?           02:22 AM, 23nd Nov                   Ahmed                   do you want invoice of shurkan ?           02:24 AM, 23nd Nov                     samiya                    Shukran app requires uploading of invoice no.           02:25 AM, 23nd Nov                     samiya                    For shukran points           02:25 AM, 23nd Nov                     samiya                    Online purchases where is the invoice no.           02:25 AM, 23nd Nov                   Ahmed                   we will send invoice in your email id           02:26 AM, 23nd Nov                     samiya                    Same to use on app r8           02:26 AM, 23nd Nov                     samiya                             02:27 AM, 23nd Nov                   Ahmed                   We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           02:31 AM, 23nd Nov                   Ahmed                   Is there anything else I can help you with?            02:32 AM, 23nd Nov                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           02:34 AM, 23nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1737045