Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Nov 2020 20:55:54 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation sara essam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara essam Bot:  Hi Sara Essam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6245965261 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503838236            12:23 AM, 23nd Nov                     sara essam                    Okay           12:23 AM, 23nd Nov                     sara essam                    Waiting           12:25 AM, 23nd Nov                     sara essam                    ???!!!           12:26 AM, 23nd Nov                     sara essam                    ????           12:27 AM, 23nd Nov                     sara essam                    ?????!!!           12:29 AM, 23nd Nov                     sara essam                    ؟؟؟؟؟!!!!!! ؟           12:33 AM, 23nd Nov                   Ahmed                   Hi, My name is Ahmed How may I help you?           12:35 AM, 23nd Nov                     sara essam                    The phone number in my order is wrong           12:36 AM, 23nd Nov                     sara essam                    I want to change it           12:36 AM, 23nd Nov                     sara essam                    This is the right one           12:36 AM, 23nd Nov                     sara essam                    +966503838236           12:36 AM, 23nd Nov                     sara essam                    +966503838236           12:37 AM, 23nd Nov                     sara essam                    !!!!!           12:38 AM, 23nd Nov                     sara essam                    Why you taking this long           12:38 AM, 23nd Nov                   Ahmed                   Could you please share your order id so that I can assist you further.            12:39 AM, 23nd Nov                     sara essam                    6245965261           12:40 AM, 23nd Nov                   Ahmed                   May I request you to please stay on-hold while I retrieve the information.           12:43 AM, 23nd Nov                     sara essam                    Okay           12:43 AM, 23nd Nov                   Ahmed                   which order 6245965261           12:46 AM, 23nd Nov                   Ahmed                   sorry for mistake           12:46 AM, 23nd Nov                     sara essam                    What           12:46 AM, 23nd Nov                     sara essam                    ??           12:47 AM, 23nd Nov                     sara essam                    هل وضعت الرقم الصحيح؟           12:47 AM, 23nd Nov                     sara essam                    Did you put the right number           12:47 AM, 23nd Nov                     sara essam                    ??           12:47 AM, 23nd Nov                   Ahmed                   ممكن تزوديني العنوان الكامل           12:48 AM, 23nd Nov                     sara essam                    الدمام حي النخيل شارع المزارع عماره ١٠ شقه ٢ه           12:49 AM, 23nd Nov                     sara essam                    شقة ٢           12:49 AM, 23nd Nov                   Ahmed                   سوف اقوم الان برفع قضيتك الى فريق النقل لكي يتم عملية ايصال الطلب اليك وسوف يتواصلون معك في اقرب وقت ممكن           12:50 AM, 23nd Nov                     sara essam                    هل قمت بتعديل الرقم           12:50 AM, 23nd Nov                     sara essam                    ؟؟؟           12:50 AM, 23nd Nov                     sara essam                    لان الرقم الموجود في الطلب غير صحيح           12:51 AM, 23nd Nov                     sara essam                    +966503838236           12:51 AM, 23nd Nov                     sara essam                    هذا هو الرقم الصحيح           12:51 AM, 23nd Nov                     sara essam                    هل قمت بتعديل الرقم؟           12:52 AM, 23nd Nov                     sara essam                    ؟؟؟           12:52 AM, 23nd Nov                   Ahmed                   سوف اقوم الان تحديث المعلومات الى فريق النقل و سوف يتواصلون معك في الرقم 966503838236           12:53 AM, 23nd Nov                   Ahmed                   هل هناك أي شيء آخر يمكنني مساعدتك به؟            12:53 AM, 23nd Nov                     sara essam                    لا تمام شكرا           12:53 AM, 23nd Nov                   Ahmed                   كان من دواعي سروري مساعدتكم.            12:55 AM, 23nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1736749