Subject: Ticket Assigned - Conversation with askha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Nov 2020 19:42:32 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with askha askha                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Askha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:12 PM, 22nd Nov                     askha                    Still waiting           11:17 PM, 22nd Nov                   Ahmed                   Hi, My name is Ahemd  How may I help you?            11:17 PM, 22nd Nov                     askha                    I ordered a face mask and it is com Different from the picture on the website. Its extremely low quality and the colour is orange instead of white. there is no return option which is very unfair as I dont want to pay for a product which is extremely low quality and not at all like the picture. Extremely disappointed and feel cheated.           11:17 PM, 22nd Nov                     askha                             11:18 PM, 22nd Nov                     askha                             11:18 PM, 22nd Nov                     askha                    ?           11:19 PM, 22nd Nov                     askha                    Waiting for a reply..           11:20 PM, 22nd Nov                   Ahmed                   Could you please share your order id so that I can assist you further.            11:21 PM, 22nd Nov                     askha                    9615870244           11:22 PM, 22nd Nov                   Ahmed                   May I request you to please stay on-hold while I retrieve the information.           11:24 PM, 22nd Nov                   Ahmed                   you want return the mask           11:27 PM, 22nd Nov                   Ahmed                   ?           11:27 PM, 22nd Nov                     askha                    Yes           11:27 PM, 22nd Nov                     askha                    I havent used it           11:27 PM, 22nd Nov                     askha                    It just got delivered           11:27 PM, 22nd Nov                     askha                    And straight away i filed for return           11:28 PM, 22nd Nov                     askha                    But didnt get the option           11:28 PM, 22nd Nov                     askha                    For the mask           11:28 PM, 22nd Nov                   Ahmed                   ok one min           11:28 PM, 22nd Nov                     askha                    Please email me the rest of the details as it’s really late           11:29 PM, 22nd Nov                     askha                    [email-masked]           11:29 PM, 22nd Nov                   Ahmed                   May I request you to please stay on-hold while I retrieve the information.           11:32 PM, 22nd Nov                   Ahmed                   Thank you for holding up , sorry we can't make return for the masl , in our system its show as non return we can't make return from our side           11:35 PM, 22nd Nov                   Ahmed                   Is there anything else I can help you with?            11:39 PM, 22nd Nov                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:41 PM, 22nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1736421