Subject: Ageing Tickets - As of 28/05/2021
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Tripathi, Dheeraj" <[email-masked]>, Antonio Iunco <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "Levente Szabo" <[email-masked]>, Marika Fujita <[email-masked]>, "Md Modassir Hassan" <
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 28 May 2021 03:10:27 -0700 (MST)

Hi All, 

Can you please check your ageing tickets and make sure they are either solved or escalated to L2. 
Basically, it should not be in your queue unsolved. 

1. If exhausted TS then you should escalate to L2 (Enterprise) and me for gaming tickets. 
2. If the customer is not responding or slow then please call them. 
3. If already followed up multiple times you should close the ticket after trying to call the customer. 
4. If they will update in a later date ask them if we can close this ticket and they can reopen the ticket when they are available to proceed further. 
5. If anything else please contact me 

All these tickets should have a macro added " Old Ticket ". 

Row Labels 	Count of Assignee 
Denisa Magda 	7 
Rosette Modiri 	6 
Dheeraj Tripathi 	5 
Grace Boussi 	5 
Sebastian Coldea 	4 
Dipanshu Sharma 	4 
Md. Modassir Hassan 	4 
Anupam Tiwari 	4 
Ismael Zakaria 	4 
Pravesh Singh 	2 
Pradeep Verma 	2 
Antonio Iunco 	1 
Daisuke Murata 	1 
AJ Hurry 	1 
Levente Szabo 	1 
Grand Total 	51 

These tickets should not be in your queue if it is more than 30 days. This is applicable for all tickets be it Gaming or Enterprise. 

Regards, 
Pritish Nandi