Subject: PC 8 USB, PC, No Sound Left Side
From: EPOS Global Support <[email-masked]>
Cc: Pradeep Verma <[email-masked]>
Date: Tue, 18 May 2021 09:58:57 +0000

##- Please type your reply above this line -##

You are registered as a CC on this support request (148250). Reply to this email to add a comment to the request.

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Daniele Castiglioni, May 18, 2021, 9:58 UTC (private)

**Pradeep Verma**​ please note that the warehouse is Bangalore is also closed until 24th May due to lockdown. Im not sure if warehouse will open after this date, it depends if the lockdown will be extended further or not.
Anyway for India, we need to follow same procedures. Escalate ticket to CS and then customer need to ship faulty to Bangalore for inspection.

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Pradeep Verma, May 17, 2021, 20:03 UTC (private)

Hi **Daniele Castiglioni**​

Could you please help this customer?

What could be the possible alternative for him?

Thanks,
Pradeep

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Anil Goel, May 17, 2021, 10:46 UTC

Hi,

It's lockdown in my area so wouldn't be able to ship the faulty product, can u share the alternative.

R's

Anil Goel

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Dheeraj Tripathi, May 14, 2021, 10:20 UTC (private)

Total Duration 204
Disposition : Successful Call
Description: Verification done and customers will respond to email at the end of the day
URL:

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Pradeep Verma, May 13, 2021, 23:47 UTC (private)

**_NEXT ACTION_**
**What**: shipping address
**Who**: Anil
**When**: 18/05/2021

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Pradeep Verma, May 13, 2021, 23:46 UTC

Dear Anil,

Thank you for your response.

Could you please provide us with the following information before we can proceed with the replacement process.

Company:
Name:
Phone:
E-mail:
Address line 1:
Address line 2:
City:
State/Province:
Zip Code:
Country:

Serial number: (refer headset box)
Article No.: (refer headset box)

Press Windows+R ; Type "winver" in Run and hit enter. Please take a screenshot and share with us.

Please note that in accordance with the warranty terms the defective product needs to be returned and inspected first, before a replacement can be ordered. We will send you further instructions regarding the returning later.

Looking forward to your reply soon.

Have a nice day ahead.

Kind Regards,
Pradeep,
EPOS Global Support

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Pradeep Verma, May 13, 2021, 23:44 UTC (private)

**Current status**:
- PC 8 USB, PC, No Sound Left Side
- Order Date: 08.11.2020 through Amazon
- headset is neither dropped and nor received any shock
- Mic on the left side is working fine, its only speaker of this side which is not working
- tested with multiple Laptop and desktop USB ports but still the issue is same
- no third party audio software installed the default Intel driver is installed
- Not using third party devices, directly plugging into Laptop USB ports
- tested with multiple devices but issue is same

Anil Goel H.No. 211, Sector 11D Faridabad, Haryana, 121006 IN

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Anil Goel, May 13, 2021, 3:20 UTC

Hi,

Plz find my response.

1. Please confirm, if the headset was not dropped or received any shock?

  1. No, the headset is neither dropped and nor received any shock. Mic on the left side is working fine, its only speaker of this side which is not working.
2. Did you test the headset in different USB ports available on computer back/front panels ?

  1. Yes, tested with multiple Laptop and desktop USB ports but still the issue is same.
3. Do you have any other audio software installed (apart from sound card drivers)? If so, please uninstall as these might interfere with sound.

  1. No, the default Intel driver is installed.
4. We don't support the use of third-party devices with our gaming headsets. Unsupported third-party devices include: KVM switch boxes, Port replicators, Docking stations, USB hubs etc.

  1. Not using third party devices, directly plugging into Laptop USB ports.
5. Did you test it with different devices like laptop, desktop etc.

  1. Yes, tested with multiple devices but issue is same.

Request you to proceed this case on priority and ask all the required question in single short instead of delaying the case.

R's

Anil Goel

9911005474

**From:** EPOS Global Support <[email-masked]>
**Sent:** Thursday, 13 May, 2021 02:19
**To:** Anil Goel <[email-masked]>
**Subject:** [EPOS] Re: PC 8 USB, PC, No Sound Left Side

![EPOS Audio](https://i.imgur.com/pIPXpFH.png)

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Pradeep Verma, May 12, 2021, 20:49 UTC (private)

**_NEXT ACTION_**

**What**: diagnostic instructions Provided
**Who**: Anil
**When**: 17/05/2021

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Pradeep Verma, May 12, 2021, 20:48 UTC

Dear Anil,

Thank you for your response.

In order to further diagnose this issue, we request you to please confirm few details as follows:

1. Please confirm, if the headset was not dropped or received any shock?
2. Did you test the headset in different USB ports available on computer back/front panels ?
3. Do you have any other audio software installed (apart from sound card drivers)? If so, please uninstall as these might interfere with sound.
4. We don't support the use of third-party devices with our gaming headsets. Unsupported third-party devices include: KVM switch boxes, Port replicators, Docking stations, USB hubs etc.
5. Did you test it with different devices like laptop, desktop etc.

Looking forward to your reply soon.

Have a nice day ahead.

Kind Regards,
Pradeep,
EPOS Global Support

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Anil Goel, May 10, 2021, 16:20 UTC

Hi Team,

Problem is with the left speaker of the headphone. There is no sound delivered from this side speaker.

Attached is the invoice

R's

Anil Goel

9911005473

Attachment(s):
invoice.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/8c8WWtIbP02M0ON6b9geGSQBW/?name=invoice.pdf

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Pradeep Verma, May 10, 2021, 16:17 UTC (private)

**_NEXT ACTION_**

**What**: 13/05/2021
**Who**: Anil
**When**: 13/05/2021

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Pradeep Verma, May 10, 2021, 16:16 UTC

Dear Anil,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 148250** for your inquiry.

We are sorry to hear that you are experiencing problems with PC 8 USB

Could you please elaborate the exact problem with the headset? Also, please share the proof of purchase in PDF format.

Looking forward to your reply soon.

We wish you a nice day!

Kind regards,
Pradeep,
EPOS Global Support

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Pradeep Verma, May 10, 2021, 16:12 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Anil Goel
**Email**: [email-masked]
**Product name**: PC 8 USB
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: PC
**Issue**: No Sound Left Side
**Current status**:
- PC 8 USB, PC, No Sound Left Side

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Anil Goel, May 10, 2021, 5:35 UTC

Hi EposAudio,

Plz do the needful .

Facing issue in one of the side of headphone, issue in Sound from left of the headphone portion. Product name- Sennheiser PC 8 USB On-Ear Stereo Headset, B005HWEZGG

R's

Anil Goel

9911005474

On Mon, 10 May, 2021, 10:30 am Sennheiser, <[email-masked]> wrote:

> Dear Anil Goel,
>
> Thank you for writing to us.
>
> Unfortunately we are not able to answer your query directly. The gaming and VoIP products lines have been transferred from Sennheiser India to EPOS audio. Due to this change the sales/ after sales supports will be taken care by Epos.
>
> Please find below the contact details of Epos audio. Request you to contact them directly for further information on Gaming and VoIP products/after sale support.
>
> Phone: 0120-4184843
> Mail: [email-masked]
> Chat in English: https://eposaudio.zendesk.com/hc/en-us/articles/360034631813-India
> www.eposaudio.com
>
> ** **
>
> Thanks & Regards,
>
> Sennheiser Service Team
> Neetika Singh
>
> Sennheiser Electronics India Pvt. Ltd.
> A-104 (A,B,C), First Floor. Time Tower
> Sec - 28, M.G. Road
> Gurgaon - 122002,
> Haryana, India.
>
> Your original correspondence:
>
> Facing issue in one of the side of headphone, issue in Sound from left of the headphone portion. Product name- Sennheiser PC 8 USB On-Ear Stereo Headset, B005HWEZGG
>
> ---------------------------------
> 2021-05-07 14:12:01 - [email-masked] wrote:
> Facing issue in one of the side of headphone, issue in Sound from left of the headphone portion. Product name- Sennheiser PC 8 USB On-Ear Stereo Headset, B005HWEZGG

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