Subject: Re: SSBS audit report - 29-MaR-2021.
From: Deeksha Dadu <[email-masked]>
To: nushat hashmi <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Vimal Tewari <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, Dimpy Chawla <[email-masked]>, harsh sharma <[email-masked]>
Date: Thu, 1 Apr 2021 09:13:42 +0000

If they were replied by someone else in a minute then how come they are coming as breached in reports?? This makes no sense

@ Ashish: please investigate and let me know asap

From: nushat hashmi <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 1 April 2021 at 12:14 AM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Vimal Tewari <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, Dimpy Chawla <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, harsh sharma <[email-masked]<mailto:[email-masked]>>
Subject: Re: SSBS audit report - 29-MaR-2021.

Hi,

All the tickets are repliyed by  Dilip Kumar Vibhuti Presad Yadav with in a minute. I was also working on these tickets but within a minute he was replying before me.

Ticket 83565, created by system at 16.44, updated by  Dilip Kumar Vibhuti Presad Yadav at 16.45  and also reply by  Dilip Kumar Vibhuti Presad Yadav at 16.45 and  assign a technician  by  Dilip Kumar Vibhuti Presad Yadav  at 16.46.

Ticket 83566 ,  created by Shahabudeen Tajudeen at 16.35, updated by  Dilip Kumar Vibhuti Presad Yadav at 16.38  and also reply by  Dilip Kumar Vibhuti Presad Yadav at 16.38 and  assign a technician  by Dilip Kumar Vibhuti Presad Yadav  at 16.39.

Ticket  83567,    created by System at 16.44, updated by  Dilip Kumar Vibhuti Presad Yadav at 16.45  and also reply by  Dilip Kumar Vibhuti Presad Yadav at 16.45 and  assign a technician  by Dilip Kumar Vibhuti Presad Yadav  at 16.46.

Please check the attachements.

Thanks and regards
Nushat Hashmi

________________________________
From: "Harsh Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Vimal Tewari" <[email-masked]<mailto:[email-masked]>>
Cc: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "pritish" <[email-masked]<mailto:[email-masked]>>, "Dimpy Chawla" <[email-masked]<mailto:[email-masked]>>, "nushat hashmi" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 10:00:31 PM
Subject: Re: SSBS audit report - 29-MaR-2021.

For ticket 83699, unable to assign as there is no previous ticket for this customer and for password reset email is not provided by cx. Replied to cx

Thanks!
Harsh Sharma

________________________________
From: "Vimal Tewari" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "pritish" <[email-masked]<mailto:[email-masked]>>, "Dimpy Chawla" <[email-masked]<mailto:[email-masked]>>, "harsh sharma" <[email-masked]<mailto:[email-masked]>>, "nushat hashmi" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 31 March, 2021 07:29:34
Subject: SSBS audit report - 29-MaR-2021.

Hi Team,

PFA for SSBS audit report, dated- 29-MaR-2021.

@Nushat, Can you explain what happened here, why no response at all?
Dated: 29/03/2021

Ticket Number   SLA     Correct Technician
83565   Breached & No Reply     Yes
83566   Breached & No Reply     Yes
83567   Breached & No Reply     Yes

For Email: No open tickets for Live Salesman as mentioned below.
For Calls: No abandon calls so far.

Thanks & Regards
Vimal Tewari