Subject: Re: SSBS audit report - 29-MaR-2021.
From: Nushat Hashmi <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Vimal Tewari <[email-masked]>, pritish <[email-masked]>, Dimpy Chawla <[email-masked]>, deeksha <[email-masked]>, Harsh Sharma <[email-masked]>
Date: Wed, 31 Mar 2021 11:44:02 -0700 (MST)

Hi, 

All the tickets are repliyed by Dilip Kumar Vibhuti Presad Yadav with in a minute. I was also working on these tickets but within a minute he was replying before me. 

Ticket 83565 , created by system at 16.44 , updated by Dilip Kumar Vibhuti Presad Yadav at 16.45 and also reply by Dilip Kumar Vibhuti Presad Yadav at 16.45 and assign a technician by Dilip Kumar Vibhuti Presad Yadav at 16.46 . 

Ticket 83566 , created by Shahabudeen Tajudeen at 16.35 , updated by Dilip Kumar Vibhuti Presad Yadav at 16.38 and also reply by Dilip Kumar Vibhuti Presad Yadav at 16.38 and assign a technician by Dilip Kumar Vibhuti Presad Yadav at 16.39 . 

Ticket 83567 , created by System at 16.44, updated by Dilip Kumar Vibhuti Presad Yadav at 16.45 and also reply by Dilip Kumar Vibhuti Presad Yadav at 16.45 and assign a technician by Dilip Kumar Vibhuti Presad Yadav at 16.46. 

Please check the attachements. 

Thanks and regards 
Nushat Hashmi 

From: "Harsh Sharma" <[email-masked]> 
To: "Vimal Tewari" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "pritish" <[email-masked]>, "Dimpy Chawla" <[email-masked]>, "nushat hashmi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, March 31, 2021 10:00:31 PM 
Subject: Re: SSBS audit report - 29-MaR-2021. 

For ticket 83699, unable to assign as there is no previous ticket for this customer and for password reset email is not provided by cx. Replied to cx 

Thanks! 
Harsh Sharma 

From: "Vimal Tewari" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "pritish" <[email-masked]>, "Dimpy Chawla" <[email-masked]>, "harsh sharma" <[email-masked]>, "nushat hashmi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, 31 March, 2021 07:29:34 
Subject: SSBS audit report - 29-MaR-2021. 

Hi Team, 
PFA for SSBS audit report, dated- 29-MaR-2021. 
@Nushat, Can you explain what happened here, why no response at all? 
Dated: 29/03/2021 	

Ticket Number 	SLA 	Correct Technician 
83565 	Breached & No Reply 	Yes 
83566 	Breached & No Reply 	Yes 
83567 	Breached & No Reply 	Yes 

For Email: No open tickets for Live Salesman as mentioned below. 

For Calls: No abandon calls so far. 

Thanks & Regards 
Vimal Tewari