Subject: Chat audits - Jayway+Doha+Txt+Colocation - 24-MaR-2021.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, harsh sharma <[email-masked]>, nushat hashmi <[email-masked]>, Dimpy Chawla <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Thu, 25 Mar 2021 08:15:36 -0700 (MST)

Hi Team, 

PFA for the audit report for dated 24-MaR-2021. 

Chat ID: QQ0G7ULRJ8 
02:39:08 pm) Vimal - Hello. How may I help you? 
02:43:48 pm) Visitor - Lawan Bala left the chat. Agent never replied - I was on another chat + busy with another task too & somehow missed to reply however, will surely take care of it going forward. Please take my sincere apologies. 

Chat ID: QQJHKIBFF2 
11:10:14 pm) Harsh - Hello, would you like to talk about our services? 
11:10:14 pm) Visitor - How to know 
11:10:34 pm) Visitor - Want is the network id 200.10.10.1 
11:11:20 pm) Visitor - How to find is the network id 200.10.10.1 
11:15:30 pm) Visitor - Visitor left the chat. @Harsh - Can you explain, what happened here why there is no response from our end? 

Total Chat availability for Colocation dated 24-MaR-2021 : 23h 56min 
Series 	6am-7am 	7am-8am 	12pm-1pm 	1pm-2pm 	2pm-3pm 	3pm-4pm 	4pm-5pm 	6pm-7pm 	7pm-8pm 	8pm-9pm 	10pm-11pm 
Availability 	59min 36s 	59min 45s 	59min 24s 	59min 55s 	59min 28s 	59min 45s 	59min 35s 	59min 50s 	59min 51s 	59min 21s 	59min 17s 
Agent on shift 	Abhishek 	Nushat 	Nushat 	Nushat + Vimal 	Nushat + Vimal 	Nushat + Vimal 	Vimal + Dimpy 	Vimal + Dimpy 	Vimal + Dimpy 	Vimal + Dimpy 	Harsh 
===================================================================================================================================================================== 
Total Chat availability for JayWay dated 24-MaR-2021 : 23h 43min 
Series 	7am-8am 	12pm-1pm 	10pm-11pm 
Availability 	58min 56s 	59min 54s 	44min 8s 
Agent on shift 	Nushat 	Nushat 	Harsh 

Thanks & Regards 
Vimal Tewari