Subject: Re: Audit feedback
From: Phaedrus Arif <[email-masked]>
To: Nushat Hashmi <[email-masked]>, Dimpy Chawla <[email-masked]>, Ashish Dabral <[email-masked]>, Nitin Mishra <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Vimal Tewari <[email-masked]>, Avneet Singh <[email-masked]>
Date: Wed, 16 Jun 2021 21:58:17 +0530

@Dimpy Chawla <[email-masked]> ZD 101766 You needed to change
the next attempt date on the auto-ship page as the payment did not process
on 06/15 since the next attempt date had the year 2099.
Please be informed of such basics to avoid inconveniences to the customers.

@team Why is not everyone following up on the account receivables on a
regular basis?  Please make sure to follow up on the account receivables on
a daily basis.
Also, please check Dr. Sam's email on refunding the auto-ship orders in
Shopify and let me know if anyone has any confusion over it.

Thanks
Arif
Cheers to life :-)

On Fri, Jun 11, 2021 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:

> @Nushat Hashmi <[email-masked]>  ZD 105346 You didn't change
> the frequency as requested. It's a repeated mistake.
>
> @Nushat Hashmi <[email-masked]>  ZD 105348 You didn't check
> with the customer's last name to find the active auto-ship, please check
> thoroughly before responding to the customer.
>
> @Nushat Hashmi <[email-masked]> ZD 105349 Cx only wanted to
> change the street address as the rest of it was the same, for US customers,
> the address format is easy to understand
> so you could sometimes, match the components of the address and update it
> accordingly. For international orders, follow the same response you
> provided.
>
> @Dimpy Chawla <[email-masked]> ZD 105364 We need to update the
> new shipping address through the auto-order tab, not on the current order.
> Please make sure not to repeat this mistake.
> Updating on customer info tab will not change it for future orders.
>
> Arif
> Cheers to life :-)
>
>
> On Tue, Jun 8, 2021 at 10:03 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @Dimpy Chawla <[email-masked]> ZD 105056 You need to check
>> with the cx name in UC apart from email id to find out if there's any
>> existing auto-ship. I have informed this cx, please be informed
>> on how to pull up records for future reference.
>>
>> @team: ZD 105036 Can you all check and confirm who responded to this
>> email without using the alias name?
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Mon, Jun 7, 2021 at 10:00 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Nushat Hashmi <[email-masked]> ZD  104940 The cx clearly
>>> explained to cancel 2 BBE AS, which part did you find to be confusing and
>>> regardless, with any AS cancellation request,
>>> please make sure to cancel AS to avoid any inconvenience to the
>>> customers, we could always reinstate it but if they get charged then we
>>> have to bear the cost. Understood?
>>>
>>> @Nushat Hashmi <[email-masked]> ZD 104941 Why was the cx
>>> charged for insurance and why did you not process the refund?? You did not
>>> match the date of AV and INS as well and both the dates
>>> were different meaning they would be charged on different dates and the
>>> customer will certainly call us and complain. This is quite negligent of
>>> you so please avoid such petty mistakes.
>>> Also, make sure to change the frequency of INS along with the items in
>>> AS.
>>>
>>> @Nushat Hashmi <[email-masked]> ZD 104944 Again a similar
>>> mistake on AS page, you did not match the next AS date for VDK with other
>>> supplements and did not change the frequency either.
>>> Could you please explain in detail what's the reason for such an
>>> inadvertence mistake??
>>>
>>> @Nushat Hashmi <[email-masked]> ZD 104949 Cx asked to
>>> cancel AS, where was the confusion? And your response sounds very robotic,
>>> you asked a question and suggested the cx to reach back to us
>>> for further assistance. Please check your response before sending it.
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Fri, Jun 4, 2021 at 10:01 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Nitin Mishra <[email-masked]> Chat with Patrik Privitzer  EH-202106040805-511179:
>>>> Please never club various discounts on the same order. I have observed how
>>>> this cx manipulated
>>>> you to get him the discount. Please be careful in the future and do not
>>>> go anything beyond 15% and 20% for repeat customers on an exception.
>>>> Please understand the pricing structure as this customer got more
>>>> discount than we offer anyway. Let me know if you have any confusion.
>>>>
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Thu, Jun 3, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Avneet Singh <[email-masked]> Chat with Secue Allen: Did
>>>>> you inform the shipping team to update the name after changing it in UC?
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Wed, Jun 2, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Dimpy Chawla <[email-masked]> ZD  104799, you escalated
>>>>>> to cancel the shipment to SFC with the wrong shopify order id #3675, it
>>>>>> should have been #3765. Due to your typo, the order was
>>>>>> sent to this customer which will certainly upset him. What's your
>>>>>> explanation for this mistake??
>>>>>>
>>>>>> @Nushat Hashmi <[email-masked]> ZD 104883 You escalated
>>>>>> this to Jessica without informing her what to remove and simply asking to
>>>>>> hold the order. Internal notes of the ticket and UC notes
>>>>>> as well were updated by you asking her to remove BPO but I don't see
>>>>>> your request to Jessica on this one. What's going on with the incomplete
>>>>>> escalations now?
>>>>>>
>>>>>> @Nitin Mishra <[email-masked]> Chat with Adhitya Sathya
>>>>>> Kumar in 05/30 : Please avoid using such term "Frontdesk" rather let them
>>>>>> know we are customer support and the query will be
>>>>>> forwarded to the relevant team.
>>>>>>
>>>>>> @Avneet Singh <[email-masked]> Chat with Cornelius
>>>>>> Williams on 05/31: EH-202105231522-555845 Where are the UC notes for
>>>>>> the exchange you offered to the cx? Please make sure to update
>>>>>> UC notes every time you work on an order.
>>>>>>
>>>>>> @Avneet Singh <[email-masked]> Chat with Gayle Mercier on
>>>>>> 05/31: EH-202105301726-500646 Again no UC notes?? Did you email the
>>>>>> shipping team to update the shipping address?
>>>>>>
>>>>>> @Avneet Singh <[email-masked]> EH-202105301800-411245:
>>>>>> When a customer calls in to cancel the order on the same day, please follow
>>>>>> the procedure of "Complete refund and reject"
>>>>>> Please do not remove the items from UC.
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Thu, May 27, 2021 at 10:00 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Nushat Hashmi <[email-masked]> ZD 103946 This cx
>>>>>>> clearly mentioned his AS order to be moved to the end of June and your
>>>>>>> response is surprising. Did you check the date after drafting the response??
>>>>>>> We had to refund $56.83 to this customer because of your negligent
>>>>>>> response. This is not cool at all and please work carefully as your action
>>>>>>> could cause a problem for the whole LSM team
>>>>>>> if this email is read by Dr. Sam.
>>>>>>>
>>>>>>> @Avneet Singh <[email-masked]> Chat with Jasim Bhuiyan:
>>>>>>> You have been informed during the training that we never ever share the
>>>>>>> coupon code with the cx, ONLY PROVIDE THEM THE LINK. Please
>>>>>>> make sure to never share ANY DISCOUNT CODE with the customers, it's
>>>>>>> just for internal agents only. Let me know if you have further confusion as
>>>>>>> I don't want to see this happening again.
>>>>>>>
>>>>>>> @Avneet Singh <[email-masked]> Chat with Tammy Bailey:
>>>>>>> You did not address her concern with the calculation of the price of
>>>>>>> bottles correctly. 1 bottle costs $49.97, so when the cx buys 4 bottles at
>>>>>>> $49.97 each,
>>>>>>> it sums up to $199.97 and they get 3 bottles free and the average
>>>>>>> price of all the bottles comes down to $28.57. Please make sure to
>>>>>>> understand the concept of pricing and let me know
>>>>>>> if you have any further confusion.
>>>>>>>
>>>>>>> @Avneet Singh <[email-masked]> Chat with Rosemary on
>>>>>>> 05/24: Her email id is registered with us, not sure why were you not able
>>>>>>> to find it as I could pull her details easily with the email id.
>>>>>>> Your UC notes date shows 05/21 but you worked on it on 05/23, please
>>>>>>> make sure to put the correct date. And again, please "USE GRAMMARLY"
>>>>>>> your English grammar needs to meet the minimum standards. This reply
>>>>>>> sounds very casual and incorrect and PLEASE USE UPPER CASE in the beginning
>>>>>>> and write more professionally.
>>>>>>> as per your "*request I m cancel" the auto-ship* for blood flow
>>>>>>> optimizer and cholestlo.
>>>>>>> Is there anything else I may assist you with?
>>>>>>>
>>>>>>>    @Nushat Hashmi <[email-masked]> Chat with Anna
>>>>>>> Prescott on 05/25: You did not take any action at the customer's request
>>>>>>> and I do not see any UC notes either. What happened here??
>>>>>>>
>>>>>>> @Dimpy Chawla <[email-masked]> Chat with Zijie Zheng
>>>>>>> VJDS: You confirmed the shipping address of US was updated but I see the
>>>>>>> order has been shipped to a Chinese address.
>>>>>>> Your notes confirm the Chinese address was updated by you but on
>>>>>>> chat you confirmed the cx about the US address. Please clarify what went on
>>>>>>> in this case.
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Wed, May 26, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Avneet Singh <[email-masked]> Chat with Peter Foy on
>>>>>>>> 05/19   EH-202105191236-000389: When the cx mentions any discount,
>>>>>>>> you need to ask specific questions like when did they receive
>>>>>>>> the email and did they use the link provided in the email to place
>>>>>>>> the order so they could get the discount. Simply telling them we cannot
>>>>>>>> apply the discount will certainly
>>>>>>>> irate the cx, so please be watchful and try to ask more specific
>>>>>>>> questions and provide an appropriate solution.
>>>>>>>>
>>>>>>>> @Avneet Singh <[email-masked]> Chat with Sandra Toy on
>>>>>>>> 05/19: You responded with  "LS5P use this coupan you will get 5%
>>>>>>>> off" wherein I need clarification as to who informed you to share
>>>>>>>> the
>>>>>>>> coupon codes when I had already mentioned during the training we
>>>>>>>> don't share coupon codes and simply ask the cx to place the order using the
>>>>>>>> link emailed to them.
>>>>>>>> Please never ever share coupon codes, we only share the link that
>>>>>>>> has discount codes embedded in it.
>>>>>>>>
>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with Tony on
>>>>>>>> 05/19: You need to ask more specific questions about his cancellation email
>>>>>>>> requests so we could respond appropriately and we must try to avoid
>>>>>>>> any dispute from the cx side as it costs the company some money as
>>>>>>>> well, instead offer them 50% refund and if they are adamant then offer a
>>>>>>>> return for a refund even in auto-ship as well.
>>>>>>>>
>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with Leandrew
>>>>>>>> Drake on 05/20: You should also change the frequency to monthly as the cx
>>>>>>>> was receiving AV on a monthly basis, please be careful of such
>>>>>>>> changes as it could upset the customers. I have changed it for this
>>>>>>>> time but I hope you don't repeat this kind of petty mistake.
>>>>>>>>
>>>>>>>> @Nitin Mishra <[email-masked]> Chat with Jonas Al-Tayr
>>>>>>>> on 05/20: You can't say there is no date mentioned when the package will be
>>>>>>>> delivered. We let them know about the ETA and ask them to wait
>>>>>>>> for business days and not calendar days. If they still do not
>>>>>>>> receive the priority or express shipping orders within the stipulated time
>>>>>>>> then we escalate it to Deb. Please be informed.
>>>>>>>>
>>>>>>>> @Avneet Singh <[email-masked]> Chat with William
>>>>>>>> Gibisser on 05/20:  You responded to the cx with "It is taking
>>>>>>>> time plz be online & no prblm i find it". Please refrain from
>>>>>>>> casual terms and use complete words with
>>>>>>>> proper punctuations, upper cases, etc. We need to handle the chats
>>>>>>>> professionally, not casually.
>>>>>>>>
>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with Paul
>>>>>>>> Shireman on 05/20: You took 2 minutes to address to this customer's query
>>>>>>>> after greeting him and then he left. You did not provide our call-back
>>>>>>>> number either. Please make sure your responses are swift without
>>>>>>>> long delays and provide complete resolution on time.
>>>>>>>>
>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with Donna Prince
>>>>>>>> on 05/21: The cx clearly mentioned she wanted to keep the AS for CL and
>>>>>>>> cancel other items but your robotic response with the cancellation
>>>>>>>> of the whole auto-ship subscription didn't make sense in this case.
>>>>>>>> On top of that, you proactively gave her the STS price for CL which she
>>>>>>>> already wanted to continue with. Please
>>>>>>>> EXPLAIN what were you thinking at the time of drafting your
>>>>>>>> responses?
>>>>>>>>
>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with Robert Smith
>>>>>>>> on 05/21: You again delayed your response time and the cx left the chat.
>>>>>>>> What's taking you so long to respond to the customers?
>>>>>>>> I saw you emailed the cx later but on the chat portal, we cannot
>>>>>>>> take a long time to respond to the customers.
>>>>>>>>
>>>>>>>> @Nitin Mishra <[email-masked]> Chat with Lorenzo on
>>>>>>>> 05/22: I was able to find the other order of this customer EH-202007271913-277335
>>>>>>>> with his last name, please try several ways to find a cx
>>>>>>>> order with the last name, phone number, ZIP code, and email id, of
>>>>>>>> course. Please escalate this to Deb informing the cx never received the
>>>>>>>> order and email the cx with an apology
>>>>>>>> and let him know it has been escalated to the relevant team.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *TO EVERYONE:*
>>>>>>>> **PLEASE INSTALL GRAMMARLY AS I SEE MOST OF YOU MAKING FREQUENT
>>>>>>>> GRAMMATICAL ERRORS IN YOUR EMAILS AND CHAT RESPONSES"
>>>>>>>>
>>>>>>>> "Also, please avoid sending emails to Dr. Sam unless he has to take
>>>>>>>> any action in any given situation".
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, May 14, 2021 at 9:57 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Avneet Singh <[email-masked]> ZD 103861 This cx is on
>>>>>>>>> auto-ship and his last order was back in Feb this year. Did you forget the
>>>>>>>>> refund policy on auto-ship subscriptions? There's no cashback on auto-ship
>>>>>>>>> orders either.
>>>>>>>>> Please read the refund guarantee extremely carefully again and
>>>>>>>>> make sure not to give the wrong info to the customers.
>>>>>>>>>
>>>>>>>>> @Nitin Mishra <[email-masked]> ZD 103828 Please don't
>>>>>>>>> blindly copy-paste the AS cancellation template, in this case, the cx
>>>>>>>>> requested to remove a product and not cancel the AS but you canceled the
>>>>>>>>> entire AS. Please be careful and draft your response carefully.
>>>>>>>>>
>>>>>>>>> @Nitin Mishra <[email-masked]> ZD 103846 You shared
>>>>>>>>> the return instructions but never updated the UC notes, any reason for it??
>>>>>>>>> Please explain.
>>>>>>>>>
>>>>>>>>> @Dimpy Chawla <[email-masked]> ZD 103859 Please check
>>>>>>>>> my response and let me know if you realize what mistake did you make.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, May 13, 2021 at 9:59 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Vimal Tewari <[email-masked]> Chat with  #99916419:
>>>>>>>>>> Chat response from you seemed to very irresponsive when the cx is inquiring
>>>>>>>>>> about our supplements.
>>>>>>>>>> Why would you ask the customer to check with a doctor when you
>>>>>>>>>> could have simply mentioned the basic difference between BPO and BFO? This
>>>>>>>>>> is certainly not the right way mate.
>>>>>>>>>> The cx clearly mentioned his BP is good but he has issues with
>>>>>>>>>> blood flow so you could have told him about BFO benefits rather than
>>>>>>>>>> shrugging off your responsibility. Not acceptable at all.
>>>>>>>>>>
>>>>>>>>>> @Nushat Hashmi <[email-masked]> EH-202104281239-022115
>>>>>>>>>> When you updated the ordered item, what did you remove and how did you
>>>>>>>>>> adjust the payment difference as the cx came on chat
>>>>>>>>>> recently and asked about the refund of the removed items. Please
>>>>>>>>>> check and let me know.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, May 12, 2021 at 10:06 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Dimpy Chawla <[email-masked]> ZD 103731, you
>>>>>>>>>>> changed the shipping address for this cx on his last order but it needed to
>>>>>>>>>>> be updated on the AS page for future orders, did you forget the process
>>>>>>>>>>> to update the shipping address? Please make sure to not repeat
>>>>>>>>>>> this mistake as the order for this customer is shipped out to his old
>>>>>>>>>>> address and he has all the reasons to blame us.
>>>>>>>>>>> I have replied to the cx about this and if he wants us to reship
>>>>>>>>>>> the order to his new address immediately, please escalate to Deb without
>>>>>>>>>>> waiting for this package to return to us.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, May 11, 2021 at 10:08 PM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @[email-masked] <[email-masked]> Chat
>>>>>>>>>>>> with Jonathan ZD 103725: It appears you did not comprehend the customer's
>>>>>>>>>>>> issue fully, he had trouble placing the order
>>>>>>>>>>>> so you should have offered a call back rather than asking him
>>>>>>>>>>>> to call back since he had to make an international call which is not
>>>>>>>>>>>> feasible for him. Secondly, you shared the link to
>>>>>>>>>>>> update CC info for auto-ship customers which is not relevant in
>>>>>>>>>>>> this case since he doesn't have any active AS subscription with us. Also,
>>>>>>>>>>>> the cx wanted to access his account details
>>>>>>>>>>>> but we do not offer any account creation for customers other
>>>>>>>>>>>> than auto-ship subscribers and that as well with limited access. Please
>>>>>>>>>>>> check my response to the email you escalated
>>>>>>>>>>>> to Deb. Please be informed of this info for your future
>>>>>>>>>>>> reference.
>>>>>>>>>>>>
>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD 103658 You
>>>>>>>>>>>> typed the wrong name of our supplement Blood Reassure Optimizer, what's the
>>>>>>>>>>>> reason for this silly blunder?
>>>>>>>>>>>>
>>>>>>>>>>>> @Nitin Mishra <[email-masked]> ZD 103666, 103668,
>>>>>>>>>>>> 103683, 103661 Please offer the STS price of $25 in AS cancellation request
>>>>>>>>>>>> where the cx doesn't provide any reason.
>>>>>>>>>>>>
>>>>>>>>>>>> @[email-masked] <[email-masked]> ZD
>>>>>>>>>>>> 103441 Please make sure to use the upper case and avoid grammatical
>>>>>>>>>>>> mistakes, I have noticed in quite a few tickets. Please install "Grammarly"
>>>>>>>>>>>>
>>>>>>>>>>>> @Nitin Mishra <[email-masked]> ZD 103640 When the
>>>>>>>>>>>> cx informed about the cancellation reason, you needed to offer to delay a
>>>>>>>>>>>> few months instead of simply acknowledging. The idea is to retain
>>>>>>>>>>>> the cx and at least make an attempt or two by offering them
>>>>>>>>>>>> alternatives.
>>>>>>>>>>>>
>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> ZD 103699 You did
>>>>>>>>>>>> not change the next attempt date while canceling the AS, please make sure
>>>>>>>>>>>> to change the date if you see a date popping up in that section.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, May 10, 2021 at 10:00 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Nitin Mishra <[email-masked]> Chat with Rachel
>>>>>>>>>>>>> Munyai: I guess you did not comprehend the cx query. She meant if it's okay
>>>>>>>>>>>>> to stop taking supplements during other medication
>>>>>>>>>>>>> but you shared the exchange instruction which was not relevant
>>>>>>>>>>>>> and you could have simply informed the cx it's okay to stop taking the
>>>>>>>>>>>>> supplement. Please be careful in the future.
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> Chat with Kevin
>>>>>>>>>>>>> Beaty: You updated the address but did not mention anything in UC notes??
>>>>>>>>>>>>> Also, the city name was not correctly updated which I did.
>>>>>>>>>>>>> Please be very careful with AS orders and make sure to update
>>>>>>>>>>>>> the notes.
>>>>>>>>>>>>>
>>>>>>>>>>>>> @[email-masked] <[email-masked]> Chat
>>>>>>>>>>>>> with James Peters: You did not answer the cx query correctly, he inquired
>>>>>>>>>>>>> about the order for the month of May and you shared the details from last
>>>>>>>>>>>>> month.
>>>>>>>>>>>>> His recent order was processed on 05/10 which you should have
>>>>>>>>>>>>> informed him about but you didn't. Please read the query carefully and
>>>>>>>>>>>>> answer appropriately in the future.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, May 6, 2021 at 10:00 PM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Nushat Hashmi  ZD 103525 Did you read the customer's query
>>>>>>>>>>>>>> carefully?? I didn't expect this from you. Please read
>>>>>>>>>>>>>> through again
>>>>>>>>>>>>>> and let me know what mistake did you make?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @[email-masked]: ZD 103525 Please check my response
>>>>>>>>>>>>>> for future
>>>>>>>>>>>>>> reference.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Vimal Tewari ZD 103497 Please never say our supplements are
>>>>>>>>>>>>>> "completely organic", rather say "mostly organic".
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Nushat Hashmi ZD 103095 How did you charge the customer for
>>>>>>>>>>>>>> the added
>>>>>>>>>>>>>> bottle? We can only remove but cannot add anything since we
>>>>>>>>>>>>>> don't have
>>>>>>>>>>>>>> a way to charge the cx separately.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, May 5, 2021 at 10:08 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> >
>>>>>>>>>>>>>> > @Nushat: ZD 103352 Where are your UC notes after working on
>>>>>>>>>>>>>> this account??
>>>>>>>>>>>>>> >
>>>>>>>>>>>>>> > @Avneet: ZD 103274 Please share the instructions link from
>>>>>>>>>>>>>> the website
>>>>>>>>>>>>>> > or direct them to visit the instructions tab on the website
>>>>>>>>>>>>>> to get
>>>>>>>>>>>>>> > detailed dosage info.
>>>>>>>>>>>>>> >
>>>>>>>>>>>>>> > @Nitin ZD 103254: Please use a business alias instead of
>>>>>>>>>>>>>> your real name.
>>>>>>>>>>>>>> >
>>>>>>>>>>>>>> > @Avneet: ZD 103297: What name did you use?? Instead of the
>>>>>>>>>>>>>> customer's
>>>>>>>>>>>>>> > name, you used his email id to address in your response.
>>>>>>>>>>>>>> Please be
>>>>>>>>>>>>>> > careful of such silly mistakes.
>>>>>>>>>>>>>> > Also, no update in UC notes?? Why??
>>>>>>>>>>>>>> >
>>>>>>>>>>>>>> > @Avneet: ZD 103467 EH-202105050759-522367: The order shows
>>>>>>>>>>>>>> shipped
>>>>>>>>>>>>>> > already, did you escalate this to Jessica and Deb to update
>>>>>>>>>>>>>> and refund
>>>>>>>>>>>>>> > accordingly?
>>>>>>>>>>>>>> >
>>>>>>>>>>>>>> > @Avneet ZD 103473 Please check my response and make sure to
>>>>>>>>>>>>>> check the
>>>>>>>>>>>>>> > tracking update before responding to the cx as his recent
>>>>>>>>>>>>>> order still
>>>>>>>>>>>>>> > shows in transit and it's been over 5 weeks which is too
>>>>>>>>>>>>>> late for
>>>>>>>>>>>>>> > domestic orders. Please check my response and let me know
>>>>>>>>>>>>>> if you have
>>>>>>>>>>>>>> > any confusion.
>>>>>>>>>>>>>> >
>>>>>>>>>>>>>> > @Avneet: ZD 103479 Why didn't you respond to this ticket
>>>>>>>>>>>>>> that was open
>>>>>>>>>>>>>> > for over an hour within your shift time??
>>>>>>>>>>>>>> >
>>>>>>>>>>>>>> > Thanks
>>>>>>>>>>>>>> > Arif
>>>>>>>>>>>>>> > Cheers to life :-)
>>>>>>>>>>>>>> >
>>>>>>>>>>>>>> > On Tue, May 4, 2021 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > >
>>>>>>>>>>>>>> > > @Vimal Tewari  ZD 103231 You added BPO to the order and
>>>>>>>>>>>>>> left the date
>>>>>>>>>>>>>> > > to 05/30/2021 and also the cx asked to change the
>>>>>>>>>>>>>> frequency of the
>>>>>>>>>>>>>> > > shipments that you never addressed. Why??
>>>>>>>>>>>>>> > >
>>>>>>>>>>>>>> > > @Vimal Tewari  ZD 103221 Again a similar mistake, you
>>>>>>>>>>>>>> informed the cx
>>>>>>>>>>>>>> > > of the next AS for both AV and BFO to be on 05/24, but
>>>>>>>>>>>>>> for BFO the AS
>>>>>>>>>>>>>> > > date was 05/25. What's happening??
>>>>>>>>>>>>>> > >
>>>>>>>>>>>>>> > > @Nitin: ZD 103254 Why didn't you use your alias name??
>>>>>>>>>>>>>> @Ashish Dabral
>>>>>>>>>>>>>> > > Please share the email ids of new agents with me.
>>>>>>>>>>>>>> > >
>>>>>>>>>>>>>> > >
>>>>>>>>>>>>>> > >
>>>>>>>>>>>>>> > > Thanks
>>>>>>>>>>>>>> > > Arif
>>>>>>>>>>>>>> > > Cheers to life :-)
>>>>>>>>>>>>>> > >
>>>>>>>>>>>>>> > > On Thu, Apr 29, 2021 at 10:06 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > >
>>>>>>>>>>>>>> > > > @Harsh Sharma ZD 103186 The cx had another auto-ship
>>>>>>>>>>>>>> with us for
>>>>>>>>>>>>>> > > > CholesLo and AlphaViril that you failed to check.
>>>>>>>>>>>>>> Please be very
>>>>>>>>>>>>>> > > > careful when you have to check a customer's auto-ship
>>>>>>>>>>>>>> details.
>>>>>>>>>>>>>> > > >
>>>>>>>>>>>>>> > > > Thanks
>>>>>>>>>>>>>> > > > Arif
>>>>>>>>>>>>>> > > > Cheers to life :-)
>>>>>>>>>>>>>> > > >
>>>>>>>>>>>>>> > > > On Thu, Apr 22, 2021 at 10:01 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> > > > >  @everyone: No one has followed up on declined orders
>>>>>>>>>>>>>> since 04/19...
>>>>>>>>>>>>>> > > > > there are over 20 accounts in the AR section. any
>>>>>>>>>>>>>> reason for this
>>>>>>>>>>>>>> > > > > negligence???
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> > > > > @everyone: EH-202104170634-511144 Please call up this
>>>>>>>>>>>>>> customer's bank
>>>>>>>>>>>>>> > > > > which is Barclays to verify the address and
>>>>>>>>>>>>>> transaction as per Dr.
>>>>>>>>>>>>>> > > > > Sam's instructions and inform him to ship the order
>>>>>>>>>>>>>> > > > > accordingly.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> > > > > @Dimpy Chawla  ZD 102657 Did you call this customer
>>>>>>>>>>>>>> or ask anyone to
>>>>>>>>>>>>>> > > > > call this cx back after promising him?
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> > > > > @Dimpy Chawla ZD 92702 You didn't share the CC info
>>>>>>>>>>>>>> update link with
>>>>>>>>>>>>>> > > > > the cx that she requested specifically. What's the
>>>>>>>>>>>>>> reason to miss out
>>>>>>>>>>>>>> > > > > on this important thing??
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> > > > > @Nushat Hashmi  ZD 102765 Please inquire the link
>>>>>>>>>>>>>> that customers use
>>>>>>>>>>>>>> > > > > to place the order instead of blindly escalating it
>>>>>>>>>>>>>> and making the cx
>>>>>>>>>>>>>> > > > > run back and forth.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> > > > > Thanks
>>>>>>>>>>>>>> > > > > Arif
>>>>>>>>>>>>>> > > > > Cheers to life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> > > > > Arif
>>>>>>>>>>>>>> > > > > Cheers to life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> > > > > On Tue, Apr 20, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>> > > > > > @Nushat Hashmi Chat with Saeed: you replied: In a
>>>>>>>>>>>>>> single order you can select maximum 87 bottles for one product,... what
>>>>>>>>>>>>>> kind of typo is it and you never even corrected it until the end of the
>>>>>>>>>>>>>> chat?
>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>> > > > > > @Dimpy Chawla When I logged in with Nushat, we saw
>>>>>>>>>>>>>> multiple emails in zendesk that was not responded to. Please give me some
>>>>>>>>>>>>>> good excuses that why were you not able to respond to them.
>>>>>>>>>>>>>> > > > > > Where is your accountability in your reference to
>>>>>>>>>>>>>> teamwork? Please explain...
>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>> > > > > > @Dimpy Chawla ZD 102437 You were also supposed to
>>>>>>>>>>>>>> change the year of the next AS date that you missed. Please be careful.
>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>> > > > > > Thanks
>>>>>>>>>>>>>> > > > > > Arif
>>>>>>>>>>>>>> > > > > > Cheers to life :-)
>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>> > > > > > On Mon, Apr 19, 2021 at 10:31 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>>>> > > > > >> @Dimpy Chawla Chat with Sonia Greene: You
>>>>>>>>>>>>>> mentioned the date in DD/MM format which confused the cx and she rated your
>>>>>>>>>>>>>> chat bad. Do you need to be reminded of such basic
>>>>>>>>>>>>>> > > > > >> things about the date format of the US?? Please be
>>>>>>>>>>>>>> careful of such silly mistakes.
>>>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>>>> > > > > >> @team Why was the chat of Juliane Biro missed?
>>>>>>>>>>>>>> @Vimal Tewari  it was either your shift or the next agent. Please let me
>>>>>>>>>>>>>> know.
>>>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>>>> > > > > >> @Nushat Hashmi Chat with Kenneth Adderley: Why did
>>>>>>>>>>>>>> you not reinstate the AS and update the address after promising the cx?
>>>>>>>>>>>>>> > > > > >> Were you waiting for someone else to complete your
>>>>>>>>>>>>>> task??
>>>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>>>> > > > > >> Thanks
>>>>>>>>>>>>>> > > > > >> Arif
>>>>>>>>>>>>>> > > > > >> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>>>> > > > > >> On Wed, Apr 14, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>>>> > > > > >>> @Dimpy Chawla ZD 102140 This ticket was left open
>>>>>>>>>>>>>> for a long time during your shift and all you had to do was merge it with
>>>>>>>>>>>>>> the other open ticket. What's your reason this time?
>>>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>>>> > > > > >>> @Dimpy Chawla ZD 102095 You did not address the
>>>>>>>>>>>>>> request for the first order for which the customer asked about the refund
>>>>>>>>>>>>>> policy. Why??
>>>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>>>> > > > > >>> @Dimpy Chawla  ZD 102138 Please try no to refund
>>>>>>>>>>>>>> the same day international auto-ship orders until we get a confirmation
>>>>>>>>>>>>>> from Dr Sam since the orders are processed
>>>>>>>>>>>>>> > > > > >>> at midnight and shipped out first thing in the
>>>>>>>>>>>>>> morning. In this case, I see the shipping label has been created and I hope
>>>>>>>>>>>>>> the shipping could be cancelled by Dr Sam.
>>>>>>>>>>>>>> > > > > >>> Please be careful and before refunding check
>>>>>>>>>>>>>> shipstation or shopify to locate the shipping details and only refund if
>>>>>>>>>>>>>> you do not see the order in these portals.
>>>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>>>> > > > > >>> Thanks
>>>>>>>>>>>>>> > > > > >>> Arif
>>>>>>>>>>>>>> > > > > >>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>>>> > > > > >>> On Tue, Apr 13, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>
>>>>>>>>>>>>>> > > > > >>>> @Dimpy Chawla ZD 10766 Did you read the cx query
>>>>>>>>>>>>>> carefully or simply copy-pasted the template for the STS offer, he clearly
>>>>>>>>>>>>>> mentioned the reason for his cancellation but you
>>>>>>>>>>>>>> > > > > >>>> didn't notice that...also when you cancel AS,
>>>>>>>>>>>>>> please make sure to change the year of "Next attempt date" since it showed
>>>>>>>>>>>>>> 04/15/2021 and I had to change it.
>>>>>>>>>>>>>> > > > > >>>>
>>>>>>>>>>>>>> > > > > >>>> Thanks
>>>>>>>>>>>>>> > > > > >>>> Arif
>>>>>>>>>>>>>> > > > > >>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>
>>>>>>>>>>>>>> > > > > >>>>
>>>>>>>>>>>>>> > > > > >>>> On Mon, Apr 12, 2021 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>>>> > > > > >>>>> @Dimpy Chawla ZD 100965 When you escalated this
>>>>>>>>>>>>>> to Deb, why didn't you update in UC notes?
>>>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>>>> > > > > >>>>> @Dimpy Chawla, You are doing the morning shift
>>>>>>>>>>>>>> and I see some declined orders (International) on which no attempt has been
>>>>>>>>>>>>>> made so far. Why are you not following up on declined orders?
>>>>>>>>>>>>>> > > > > >>>>> Please make sure to check all the orders in AR
>>>>>>>>>>>>>> during your shift where we need to contact the cx. I will be checking those
>>>>>>>>>>>>>> orders again, so please make sure to follow up on them.
>>>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>>>> > > > > >>>>> @Dimpy Chawla ZD 101862 Why did you not respond
>>>>>>>>>>>>>> to this ticket during your shift? It was a simple shipping update response.
>>>>>>>>>>>>>> Please explain.
>>>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>>>> > > > > >>>>> @Nushat Hashmi  Chat with Rafael Salas Why are
>>>>>>>>>>>>>> there 2 auto-ship orders processed for this customer, he contacted on 04/10
>>>>>>>>>>>>>> for his AS order of AV and there was already an order processed
>>>>>>>>>>>>>> > > > > >>>>> on 04/08 but you mentioned it was due on 05/10
>>>>>>>>>>>>>> and processed another order??? What's going on here, please clarify?
>>>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>>>> > > > > >>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>>>> > > > > >>>>> On Wed, Apr 7, 2021 at 10:01 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>>>> > > > > >>>>>> @Nushat Hashmi ZD 101157: Why is the status
>>>>>>>>>>>>>> showing "Solved", did you mean to escalate this to Deb? Please check and
>>>>>>>>>>>>>> confirm what action needs to be taken?
>>>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101263 Please check my
>>>>>>>>>>>>>> response for your future response and ask the other agents to read it too.
>>>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101245 You reinstated the
>>>>>>>>>>>>>> auto-ship subscription but without changing the item code to STS that was
>>>>>>>>>>>>>> promised to the cx. Any reason for this petty mistake??
>>>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>>>> > > > > >>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>>>> > > > > >>>>>> On Mon, Apr 5, 2021 at 10:02 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>> @team : I see that agents in the morning and
>>>>>>>>>>>>>> afternoon shift are not following up on the declined international orders
>>>>>>>>>>>>>> falling under their time zone. Why?? I need some
>>>>>>>>>>>>>> > > > > >>>>>>> reasonable explanations... @Harsh Sharma
>>>>>>>>>>>>>> @Nushat Hashmi  Could you please confirm if you're working during these
>>>>>>>>>>>>>> shifts and why are the declined orders not being followed up on??
>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>> @Harsh Sharma ZD 100873 What was the need to
>>>>>>>>>>>>>> escalate this to Deb unnecessarily?? Cx didn't want the product so you
>>>>>>>>>>>>>> could simply ask him if he wants to return it...
>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>> @Harsh Sharma Zd 100899 You also needed to
>>>>>>>>>>>>>> push the next AS date to 60 days as well after changing the frequency, the
>>>>>>>>>>>>>> cx asked to change the frequency so it was
>>>>>>>>>>>>>> > > > > >>>>>>> clear to understand that he didn't need it
>>>>>>>>>>>>>> this month.
>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>> @team : ZD 100913 I want everyone to install
>>>>>>>>>>>>>> Grammarly in your system as I have seen enough grammatical errors that
>>>>>>>>>>>>>> paint an unprofessional impression of HFL...
>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>> @Vimal Tewari ZD 100921 Cx already mentioned
>>>>>>>>>>>>>> she wanted the frequency to be once in every 2 months, so what's the point
>>>>>>>>>>>>>> of her contacting us again and again??
>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>> d this to Deb?????????????? WTH...this is not
>>>>>>>>>>>>>> acceptable...
>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>> @Harsh Sharma ZD 101050 What's happening with
>>>>>>>>>>>>>> you mate?? You did not apply the STS code after reinstating the
>>>>>>>>>>>>>> auto-ship??????
>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>> On Thu, Apr 1, 2021 at 10:03 PM Phaedrus Arif
>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>> @team: Why are the declined orders not being
>>>>>>>>>>>>>> followed up on since 03/30??
>>>>>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>> On Tue, Mar 30, 2021 at 10:00 PM Phaedrus
>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>> @HFL Team Why was Cecil Elmore's chat
>>>>>>>>>>>>>> missed??
>>>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>> On Fri, Mar 26, 2021 at 9:59 PM Phaedrus
>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>> @Nushat Hashmi ZD 100407 Where did you see
>>>>>>>>>>>>>> Dr Sam confirming the shipment of the updated order and why would you ask
>>>>>>>>>>>>>> him to refund when it's our job
>>>>>>>>>>>>>> > > > > >>>>>>>>>> to process the refund in such cases??
>>>>>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>> @Dimpy Chawla, Please correct your typo as
>>>>>>>>>>>>>> I see it in a lot of your responses...for eg. 100487 - you spelt
>>>>>>>>>>>>>> "apologies"  instead of "apologize"... please be careful and also check my
>>>>>>>>>>>>>> response
>>>>>>>>>>>>>> > > > > >>>>>>>>>> for your future reference.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>> On Thu, Mar 25, 2021 at 9:57 PM Phaedrus
>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>> @Harsh Sharma ZD 100439 You did not
>>>>>>>>>>>>>> cancel the other auto-ship of BFO as this cx had 2 separate AS, please be
>>>>>>>>>>>>>> careful with such mistakes.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>> On Fri, Mar 19, 2021 at 9:57 PM Phaedrus
>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>> @Harsh Sharma Chat with Jean-Claude
>>>>>>>>>>>>>> LItalien: What went on with your chat disconnection and why didn't you
>>>>>>>>>>>>>> contact the cx through email/call when the chat was disconnected??
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>> @Abhishek Dalal ZD 100323 Where did you
>>>>>>>>>>>>>> find the future orders? Could you please share the auto-ship details of
>>>>>>>>>>>>>> this customer?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>> On Thu, Mar 18, 2021 at 9:59 PM Phaedrus
>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>> @Abhishek Dalal ZD 100290 Please read
>>>>>>>>>>>>>> your response and let me know if you did anything WRONG that sounds super
>>>>>>>>>>>>>> silly to me..
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>> On Wed, Mar 17, 2021 at 9:57 PM
>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> @Harsh Sharma Why are you not updating
>>>>>>>>>>>>>> the google sheet of all the declined orders after following up on them??
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Orlando
>>>>>>>>>>>>>> Gomez: You replied with: "I am sorry i can't share any such information."
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> Instead, you could say we do not have
>>>>>>>>>>>>>> such data available with us and try to use "We" instead of "I" as we are
>>>>>>>>>>>>>> representing HFL.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Troy: Why
>>>>>>>>>>>>>> didn't you suggest the customer someone else will call back later instead,
>>>>>>>>>>>>>> I saw your chat with too much of grammatical errors.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> It doesn't give a good impression,
>>>>>>>>>>>>>> please use Grammarly to spell check your responses and in the future make
>>>>>>>>>>>>>> sure to let someone else follow up if the cx doesn't
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> understand you.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> On Fri, Mar 12, 2021 at 9:50 PM
>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi Marlena Johnson ZD
>>>>>>>>>>>>>> 100048: You responded to the cx without checking her active AS in Shopify,
>>>>>>>>>>>>>> any excuse for this inadvertence???  @Harsh Sharma  thanks for taking care
>>>>>>>>>>>>>> of this and also please make sure to update the notes after cancelling the
>>>>>>>>>>>>>> AS since it's not showing up on the order notes...
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi EH-202103120219-366957
>>>>>>>>>>>>>> You placed the order for this customer for 7 bottles with a 25%
>>>>>>>>>>>>>> discount...this is absolutely unacceptable...
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> 7 bottles are already priced cheap
>>>>>>>>>>>>>> and you gave him an ADDITIONAL 25% DISCOUNT... IN the future, please make
>>>>>>>>>>>>>> sure not to exceed anything more than 10%
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> DO NOT OFFER MORE THAN 10% ON BULK
>>>>>>>>>>>>>> ORDERS
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> @Abhishek Dalal Declined orders:
>>>>>>>>>>>>>> Don't you consider in following up on declined orders or do you need to
>>>>>>>>>>>>>> reminded separately as I see no attempt has been made
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> to contact the customers since March
>>>>>>>>>>>>>> 10th... You have a good EXCUSE for it???  @HFL Team Why is no one following
>>>>>>>>>>>>>> up on the declined orders???
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> On Thu, Mar 4, 2021 at 9:59 PM
>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99912 Did you read
>>>>>>>>>>>>>> the email clearly? His new shipping address was already updated but you
>>>>>>>>>>>>>> changed it to his old address... Please be careful
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> with auto-ship orders.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99913 You also
>>>>>>>>>>>>>> needed to clear the next attempt date after reinstating the subscription
>>>>>>>>>>>>>> since it showed the next attempt date from last year
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari ZD 99828 Please check
>>>>>>>>>>>>>> my reply since it was easy to explain the shipping cost without escalating
>>>>>>>>>>>>>> it to Deb.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99924 Instead of
>>>>>>>>>>>>>> asking Deb to check and assist in this situation where the cx didn't
>>>>>>>>>>>>>> receive the supplements correctly, we could simply ask Deb
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> to ship the right products asap
>>>>>>>>>>>>>> since the onus is on us and Deb works for only an hour a day so it will
>>>>>>>>>>>>>> save her some time as well.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> P.S. - It would be kind of all you
>>>>>>>>>>>>>> privileged people to slightly bother yourself to reply to my questions in
>>>>>>>>>>>>>> the feedback emails... @Abhishek Dalal @Nushat Hashmi @Harsh Sharma
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> On Wed, Mar 3, 2021 at 9:55 PM
>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99879 What
>>>>>>>>>>>>>> happened here? the cx asked to cancel AS but you never addressed that
>>>>>>>>>>>>>> concern??? Please explain!!!
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> On Tue, Mar 2, 2021 at 9:55 PM
>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99799 Where is
>>>>>>>>>>>>>> the refund for the removed item? How did you process it?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> On Mon, Mar 1, 2021 at 9:56 PM
>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Nushat Hashmi
>>>>>>>>>>>>>> Why didn't you guys respond to this Gmail query from
>>>>>>>>>>>>>> [email-masked] during your shift Saturday morning???
>>>>>>>>>>>>>> Please explain.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>>>>>>>> EH-202102270140-299741 You refunded this order without cancelling the
>>>>>>>>>>>>>> shipment and it appears the order has been shipped out already. What's
>>>>>>>>>>>>>> going on?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> On Mon, Feb 22, 2021 at 9:56 PM
>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99545 Why
>>>>>>>>>>>>>> didn't you ask the reason and offer STS price?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99557 You
>>>>>>>>>>>>>> needed to update the shipping address not cancel it, the cx clearly
>>>>>>>>>>>>>> explained to stop the shipments to the old address or else there's no point
>>>>>>>>>>>>>> in sharing the new shipping address if the cx didn't want to continue.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Please read the emails more
>>>>>>>>>>>>>> carefully.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> On Fri, Feb 19, 2021 at 9:57 PM
>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99519 So you
>>>>>>>>>>>>>> updated this order from 2 LO to 1 LO... did you inform Jessica and how did
>>>>>>>>>>>>>> you refund for the 1 LO removed/rectified from the order?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Chat with
>>>>>>>>>>>>>> William Wilson: Please make sure to give correct info before giving a
>>>>>>>>>>>>>> definite answer, most of the herbs used in CL is organic, not all.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99526 You
>>>>>>>>>>>>>> needed to share the account creation link as well.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99363 Please
>>>>>>>>>>>>>> check Harsh's response as that's more accurate since the customer wishes to
>>>>>>>>>>>>>> resell our products.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99358 This
>>>>>>>>>>>>>> customer has 2 AS and you should have also checked with his last name to
>>>>>>>>>>>>>> pull up the other orders...
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Please please be extra careful
>>>>>>>>>>>>>> with AS orders and make sure to check multiple times that there are no
>>>>>>>>>>>>>> active AS under the same customer's name, email, ZIP code.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Your mistake could cause us a
>>>>>>>>>>>>>> big problem as I have already mentioned in the past many a time to be extra
>>>>>>>>>>>>>> careful with AS subscriptions.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal  ZD 99331/99307
>>>>>>>>>>>>>> What was this ticket about? Where did you see the cx was charged with
>>>>>>>>>>>>>> ProVanax Inc.??
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99317 Who
>>>>>>>>>>>>>> informed you international orders are delivered within 5-7 business days??
>>>>>>>>>>>>>> This is totally inadvertent of you, not acceptable mate.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99334 Why
>>>>>>>>>>>>>> didn't you inform the cx of the recent order shipped, I have already
>>>>>>>>>>>>>> mentioned it several times to inform the cx of any recent order that's
>>>>>>>>>>>>>> undelivered when the cx wants to cancel AS orders. This is not good mate.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> On Tue, Feb 16, 2021 at 8:43 PM
>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 98993 Why
>>>>>>>>>>>>>> was this ticket in "Pending" status when you escalated this to Deb??
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> On Fri, Feb 12, 2021 at 8:52
>>>>>>>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Ticket #98102:
>>>>>>>>>>>>>> You confirmed the AS was cancelled last month but it wasn't and Harsh
>>>>>>>>>>>>>> cancelled it today since the cx received another AS order...
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> PLEASE GIVE THE BEST EXCUSE
>>>>>>>>>>>>>> TO @Deeksha Dadu AND EXPLAIN WHY DIDN'T YOU CANCEL THE AS BACK THEN???
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> I see you are taking the
>>>>>>>>>>>>>> feedbacks pretty lightly and it's making our jobs pretty heavy....
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> On Thu, Feb 11, 2021 at 10:28
>>>>>>>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with Joe
>>>>>>>>>>>>>> ZD 99255 : What was the need to escalate to Deb when you could have simply
>>>>>>>>>>>>>> shared the response from Dr. Robbins as we have been doing it since  a long
>>>>>>>>>>>>>> time.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99214 Let
>>>>>>>>>>>>>> me clear this up again very clearly: We never quote the price of HFL
>>>>>>>>>>>>>> supplements in any other currency whatsoever, even with the recent exchange
>>>>>>>>>>>>>> rate....
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> So, please NEVER EVER quote
>>>>>>>>>>>>>> the price in any other currency... Hope it's clear...
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @team: I see a voicemail
>>>>>>>>>>>>>> left for Dr. Sam in Gmail where no one has followed up...any reason for
>>>>>>>>>>>>>> this???
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99244 Why
>>>>>>>>>>>>>> is there a need to escalate this when we could simply ask the concern as he
>>>>>>>>>>>>>> enquired about the promotional email from us?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99262
>>>>>>>>>>>>>> Weren't you supposed to suggest a partial refund for the extra items added
>>>>>>>>>>>>>> instead of cancelling the whole order?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 10, 2021 at 9:57
>>>>>>>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Harsh
>>>>>>>>>>>>>> Sharma Ticket #99036 I was able to easily pull this cx order in shopify
>>>>>>>>>>>>>> with her name... both of you certainly did not bother checking the details
>>>>>>>>>>>>>> properly...not acceptable
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99118 This
>>>>>>>>>>>>>> cx simply wanted to get the 2 bottles processed separately at the STS price
>>>>>>>>>>>>>> and still continue with AS, no need to suggest to place a one-time order.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD Ticket
>>>>>>>>>>>>>> #99150 This cx placed an order with us and has some questions as she
>>>>>>>>>>>>>> mentioned, please call her and check what help does she need from us...
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @everyone: Whenever a cx
>>>>>>>>>>>>>> reports a website error with placing an order online, please get all the
>>>>>>>>>>>>>> possible details like the device they're using, browser, error type, etc...
>>>>>>>>>>>>>> we need to find out the specific glitch so we need to know as much as
>>>>>>>>>>>>>> possible.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99167
>>>>>>>>>>>>>> When you cancel an auto-ship please ensure to disable the auto-ship and
>>>>>>>>>>>>>> cleat the next attempt date as well.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 8, 2021 at 9:58
>>>>>>>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Please
>>>>>>>>>>>>>> respond to Dr Sam's question on leaving a message in response to a
>>>>>>>>>>>>>> customer's voicemail. It's been 2 days and I don't see a reply from you...
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari When the
>>>>>>>>>>>>>> customer complains about the website not working, do you ask what device do
>>>>>>>>>>>>>> they use? How many customers on an average have you been getting who faced
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> this issue? Please let me
>>>>>>>>>>>>>> know as I need to get to the bottom of this after reading the entire trail
>>>>>>>>>>>>>> of the email with Dr Sam.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>>>>>>>> John Gates EH-202101280645-155258: Why didn't you cancel the future orders
>>>>>>>>>>>>>> when the cx has decided to return this order and you shared the
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> return instructions?? This
>>>>>>>>>>>>>> is so petty and simple to understand, please don't repeat such a mistake.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with
>>>>>>>>>>>>>> Kris: When the product is close to expiration date then it is still okay to
>>>>>>>>>>>>>> use them since the shelf life is 3 years and the expiration date is for
>>>>>>>>>>>>>> only 1 year.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Hope it makes sense,
>>>>>>>>>>>>>> please email the customer informing the same. Once the bottle is opened it
>>>>>>>>>>>>>> needs to be consumed within 12 months.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @HFL Team Please follow up
>>>>>>>>>>>>>> on this order EH-202012222031-299830 from the fraud review section and
>>>>>>>>>>>>>> check if the customer placed this order and let me know.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 3, 2021 at
>>>>>>>>>>>>>> 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with
>>>>>>>>>>>>>> Brenda McKinney: No update in UC about the return instructions???? Please
>>>>>>>>>>>>>> update it UC notes, this is a repeated mistake... Not acceptable
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Feb 2, 2021 at
>>>>>>>>>>>>>> 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>>>>>>>> Thomas Rottler: You had to inform the cx about the recent shipment as he
>>>>>>>>>>>>>> could come back to us complaining about his recent auto-ship order
>>>>>>>>>>>>>> cancellation.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Please email this cx
>>>>>>>>>>>>>> informing about the shipment of his recent order.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>>>>>>>> Burhan: ZD 98918 Please check my response for your future reference so you
>>>>>>>>>>>>>> could deal with them on your own.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD 98851
>>>>>>>>>>>>>> The cx confirmed the STS price, so what's the confusion about verifying it
>>>>>>>>>>>>>> again?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 1, 2021 at
>>>>>>>>>>>>>> 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat
>>>>>>>>>>>>>> with Joe Pierobon: You did not respond to this customer for over 2 minutes
>>>>>>>>>>>>>> and he left the chat. Any reason for no response to the customer??
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  Chat
>>>>>>>>>>>>>> with Prosper Apkor: We are not allowing AmazonPay option for now, please be
>>>>>>>>>>>>>> informed and let the cx know accordingly.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team: Missed chat with
>>>>>>>>>>>>>> Yelena Katko - Who was in that shift on 30th Jan after @Abhishek Dalal and
>>>>>>>>>>>>>> why was the chat missed???
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 27, 2021 at
>>>>>>>>>>>>>> 10:05 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat
>>>>>>>>>>>>>> with Dhruv: The shipments are delivered at the door-step of the recipient's
>>>>>>>>>>>>>> address, please inform the cx accordingly.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 26, 2021
>>>>>>>>>>>>>> at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD
>>>>>>>>>>>>>> 98638  Please be informed to never quote in any other currency except for
>>>>>>>>>>>>>> $US as the cx could complain later due to the
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> fluctuations in the
>>>>>>>>>>>>>> exchange rate.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 25, 2021
>>>>>>>>>>>>>> at 10:10 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat
>>>>>>>>>>>>>> with Rafael Salas   EH-202101050101-299576: You confirmed the AS order of
>>>>>>>>>>>>>> AV for the month of May but the date was 5th Feb and no notes in UC?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Why this kind of a
>>>>>>>>>>>>>> repeated mistake? Please have a good explanation.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 22, 2021
>>>>>>>>>>>>>> at 10:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat
>>>>>>>>>>>>>> with Thomas Golaszewski... Please share the correct CC update link, I guess
>>>>>>>>>>>>>> you have called this customer to update it.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Here's the correct
>>>>>>>>>>>>>> link:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> https://www.hflorder.com/cc/
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 20,
>>>>>>>>>>>>>> 2021 at 10:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>>>>>>> Chat with Holly Ragan: You should have cancelled the auto-ship of Blood
>>>>>>>>>>>>>> Sugar Optimizer and email the customer about the refund policy in this case.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> If the cx received
>>>>>>>>>>>>>> another bottle, I am sure he would have not been happy about it, please be
>>>>>>>>>>>>>> very careful with auto-ship orders and make sure to take appropriate
>>>>>>>>>>>>>> actions.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 19,
>>>>>>>>>>>>>> 2021 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>> EH-202101120629-333658  You rejected this order but did not process the
>>>>>>>>>>>>>> refund as the PayPal payment shows processed.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have done it
>>>>>>>>>>>>>> for this time but please ensure not to make such a mistake again.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Jan 14,
>>>>>>>>>>>>>> 2021 at 9:50 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>> @Nushat Hashmi Thanks for the clarification on CC info doubt, please let me
>>>>>>>>>>>>>> know if you have a further concern on this matter.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD
>>>>>>>>>>>>>> 98303 Could you show me the cx order of 3 BFO that she wants to exchange
>>>>>>>>>>>>>> with CL for? Is it on Shopify?? I couldn't find any order at UC.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Could you also
>>>>>>>>>>>>>> please share the login details and the link to Shopify so I could access
>>>>>>>>>>>>>> the orders from there?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>>>>>>>> ZD 98310 Did you inform Jessica about the address update??
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>>>> :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 13,
>>>>>>>>>>>>>> 2021 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>> ZD  98262  You only cancelled one AS and there was another AS of CL still
>>>>>>>>>>>>>> active, why didn't you cancel the other one? Did the cx only want to cancel
>>>>>>>>>>>>>> one AS?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>> Nushat told me you informed him that we need CC details only when the order
>>>>>>>>>>>>>> amount is above $199... can I ask who trained you on this? Are you not
>>>>>>>>>>>>>> aware of our payment options??
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>> ZD 98269 There is an active auto-ship on this customer's name, did you not
>>>>>>>>>>>>>> have enough time to use the name filter to cross check ??
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>> Dalal  ZD 97578 You simply needed to share the exchange instructions on
>>>>>>>>>>>>>> this one without escalating it to Deb, did you even go through the trail
>>>>>>>>>>>>>> mail??
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>>>>>>>> ZD 98289 You needed to explain the monthly cut-off date of auto-ship
>>>>>>>>>>>>>> subscription which is one in every 24 days, please check my response.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>>>> :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 11,
>>>>>>>>>>>>>> 2021 at 9:57 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>>>>>>> ZD  98185  Please be informed shipping is not free on subsequent auto-ship
>>>>>>>>>>>>>> orders, be it domestic or international... Make sure to give the same info
>>>>>>>>>>>>>> to cx in the future.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>>>> :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 8,
>>>>>>>>>>>>>> 2021 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>>>>>> Were you able to create an account on "Shopify" Please confirm and let me
>>>>>>>>>>>>>> and Dr Sam know.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>>>>>> Hashmi ZD  98163  May I ask where did you find the information of referral
>>>>>>>>>>>>>> discount being credited to PayPal account? Please check my response.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan
>>>>>>>>>>>>>> 6, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>>>> Sharma  Ticket #97991 When you reinstate a cancelled auto-ship, then please
>>>>>>>>>>>>>> make sure the CC # reflects on the auto-ship page after enabling it and
>>>>>>>>>>>>>> going back again to verify.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>>>>>>>>>>> Tewari EH-202101050014-588325 You cancelled the AS but did not inform the
>>>>>>>>>>>>>> customer about the recent order shipped, please do it so the cx doesn't
>>>>>>>>>>>>>> come back firing at us.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>> Dalal ZD 98048 Her last order has the correct expiration, you could have
>>>>>>>>>>>>>> simply updated the expiration date on the auto-ship page. Please stay
>>>>>>>>>>>>>> informed about such situation for your future reference.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>>>> Sharma ZD 98061 In such situations, we could also share a 10% discount link
>>>>>>>>>>>>>> without escalating it to Deb.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>>>> Sharma ZD 98024 Please check my response for your future reference.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan
>>>>>>>>>>>>>> 1, 2021 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>>>>>>>>>> EH-202012300020-099330 This customer emailed on Gmail 1 day ago and no one
>>>>>>>>>>>>>> has even bothered to answer or reply to this customer. I see the emails
>>>>>>>>>>>>>> after this one responded to but this one was particularly left out. Could
>>>>>>>>>>>>>> you all answer why???
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>>>> Sharma Chat with Abraham : We do not take financial info on chat or email,
>>>>>>>>>>>>>> it needs to be processed only over the phone. May I know if you checked
>>>>>>>>>>>>>> with someone in the office if you could ask for the CVC of credit card?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>>>>>> Hashmi ZD97922  Please put the name of the supplement when you use the
>>>>>>>>>>>>>> template as the response looks to be copy-pasted.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>> Dalal ZD 97941 : The auto-ship subscription was supposed to be cancelled as
>>>>>>>>>>>>>> per the customer's request. Please make sure to cancel and then pitch for
>>>>>>>>>>>>>> anything else.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> No notes
>>>>>>>>>>>>>> updated either??
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>>>> Sharma ZD 97892 Please escalate such situations to Deb as it could put her
>>>>>>>>>>>>>> off from ordering in the future.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec
>>>>>>>>>>>>>> 29, 2020 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>> Dalal ZD  Ticket #97804  Ths customer was confused with gelatin and we
>>>>>>>>>>>>>> simply needed to clarify the gelatin we use is plant-based but you shared
>>>>>>>>>>>>>> the return instructions, were you not aware of this at all?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara
>>>>>>>>>>>>>> Blythe Delfino Ticket Ticket #97816 I am quite surprised with your reply,
>>>>>>>>>>>>>> Kae. May I know on what grounds did you offer a 50% refund on an order
>>>>>>>>>>>>>> which is more than a year old??
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>>>>>> Hashmi ZD  Ticket #97845  The cx already confirmed by saying she would
>>>>>>>>>>>>>> appreciate the STS price, what's the point on reconfirming... Please
>>>>>>>>>>>>>> understand their expressions more clearly in such situations.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>>>>>>>>>>> Dec 24, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>>>> Sharma Chat with Vicki Oberg EH-202011051714-233633
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You
>>>>>>>>>>>>>> offered an exchange to which the customer agreed and later you offered a
>>>>>>>>>>>>>> 50% refund?? What were you thinking?? Did you read the customer's
>>>>>>>>>>>>>> response?? Please explain
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>> Dalal ZD Ticket #97762 What's the need to escalate to Deb, all you needed
>>>>>>>>>>>>>> to do is share the return instructions since the cx was responded by Dr Sam
>>>>>>>>>>>>>> to not take the supplement and it is still under the refund time frame?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed,
>>>>>>>>>>>>>> Dec 23, 2020 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>>>>>> Hashmi ZD  Ticket #97432  The store credit is valid until one year from the
>>>>>>>>>>>>>> date of purchase, just so you know. Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>>>> to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>>>>>>>>>>> Dec 22, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal Chat with Debbie: The cx left the chat and there was no
>>>>>>>>>>>>>> response from your side for 3 minutes after your last response... What got
>>>>>>>>>>>>>> you stuck in sharing the link to access her order history?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>>>>>> Hashmi Chat with Alia: Please be informed we have a lot of merchant
>>>>>>>>>>>>>> accounts on most of our supplements name, so the customer could see any of
>>>>>>>>>>>>>> those merchant accounts on their CC statement. There are a few more like
>>>>>>>>>>>>>> HFL/ Dr Sam Robbins/ Health Media Inc/ etc...
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>>>> Sharma  Chat with Kim McFarland: We need to ask the reason for auto-ship
>>>>>>>>>>>>>> cancellation and offer STS price if required to retain the customer but you
>>>>>>>>>>>>>> didn't follow the procedure. Any reason for it?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>>>> to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon,
>>>>>>>>>>>>>> Dec 21, 2020 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Nushat Hashmi Chat with Ahmad  EH-202011260037-500139
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This
>>>>>>>>>>>>>> customer asked to increase the quantity to 2 bottles per month and not the
>>>>>>>>>>>>>> frequency, please check with this customer to reconfirm or email him
>>>>>>>>>>>>>> letting him know that he will receive 1 bottle of each supplement every
>>>>>>>>>>>>>> month. Please read the query carefully and check with the customer if he
>>>>>>>>>>>>>> was referring to the frequency or the quantity.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @everyone: ZD Ticket #97466  Why didn't anyone respond to this open ticket
>>>>>>>>>>>>>> since the last 5 days???
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>>>> to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>> Wed, Dec 16, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @everyone: ZD  Ticket #97477 Someone marked this ticket as pending without
>>>>>>>>>>>>>> responding as well... @Vimal Tewari Please check who did this and I will
>>>>>>>>>>>>>> ask Ashish to find out and let Deeksha know about this unacceptable
>>>>>>>>>>>>>> behaviour
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>> Wed, Dec 16, 2020 at 9:54 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @everyone: ZD  Ticket #97479  Why was this ticket not responded to???
>>>>>>>>>>>>>> Please let me know who was in shift at the time....
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>> Thu, Dec 10, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Vimal Tewari Could you please share the email ids of the new agents please
>>>>>>>>>>>>>> and share the feedback in the interim.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @nick: Chat with Michelle (EH-202012090014-399771): You must inform the
>>>>>>>>>>>>>> customer about the recent order shipped that has not been delivered when a
>>>>>>>>>>>>>> customer wants to cancel their auto-ship.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @harry: Chat with Lawrence: Please direct the customers to
>>>>>>>>>>>>>> www.4hfl.com to place the orders online apart from offering
>>>>>>>>>>>>>> a phone order.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>> Tue, Dec 8, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Pritish Nandi ZD  Ticket #97187  Please be informed the orders that are
>>>>>>>>>>>>>> being placed through healthfitnesslongevity.com is from our
>>>>>>>>>>>>>> new website and they are not accessible in UC so we need to escalate them
>>>>>>>>>>>>>> to Deb for now as I have informed DSR and he is making some videos on how
>>>>>>>>>>>>>> to access those orders, once it's available it will be shared with everyone.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Arjun Hurry Chat with Jorge: Please be informed the customer cannot make
>>>>>>>>>>>>>> any amendment in their account, so directing them to update CC info will
>>>>>>>>>>>>>> not work, it has to be done through the link or by calling us. Just letting
>>>>>>>>>>>>>> you know.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>> Thu, Dec 3, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal Chat with Leo Hogberg Yilmaz: The cx left the chat since
>>>>>>>>>>>>>> you didn't respond for around 3 minutes, what's your reason for this?
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal Chat with Errol: Why ask her to email from the website and
>>>>>>>>>>>>>> not escalating it to Deb at our end? We are the customer service team so
>>>>>>>>>>>>>> it's on us to escalate such matters to Deb and create a ZD ticket.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Vimal Tewari Chat with Ye Na Chen: Please offer a callback to such
>>>>>>>>>>>>>> customers apart from asking them to call us as they might not bother
>>>>>>>>>>>>>> calling us and we lose the sale.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Nov 25, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Kaeiara Blythe Delfino Chat with Robin: Your chat response upset the
>>>>>>>>>>>>>> customer and it sounded quite personal, you could have simply stated the
>>>>>>>>>>>>>> policy and not say much. If DSR comes across this chat, it could seriously
>>>>>>>>>>>>>> piss him off. Please stick to the basic policies without getting too
>>>>>>>>>>>>>> involved in it.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal Chat with Stacy Domer EH-202011060015-111478... You updated
>>>>>>>>>>>>>> the shipping address on this order but the cx asked to update the address
>>>>>>>>>>>>>> for future (Dec 2020) AS order...Please come up with a perfect excuse for
>>>>>>>>>>>>>> this kind of repeated mistake as I would like to know what went wrong with
>>>>>>>>>>>>>> you even after sharing so many feedbacks on amending future auto-ship
>>>>>>>>>>>>>> orders?????? And of course, why bother updating UC notes????
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Vimal Tewari ZD 96736 You reinstated the AS for this customer but didn't
>>>>>>>>>>>>>> bother updating the new shipping address and the CC info also needs to be
>>>>>>>>>>>>>> updated that you didn't check.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I have explained this situation in the past to check the CC info if an
>>>>>>>>>>>>>> auto-ship is being reinstated after a long time as the information is wiped
>>>>>>>>>>>>>> out from our system. What's happening here??
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Nov 24, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @team: Please be informed to refund the same day international orders if
>>>>>>>>>>>>>> they don't show up in ship station and there's no tracking info in UC if a
>>>>>>>>>>>>>> cx requests for cancellation.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Vimal Tewari ZD 96626 The cx wanted to confirm the price for a one-time
>>>>>>>>>>>>>> purchase by putting a question mark at the end, please check my response
>>>>>>>>>>>>>> for your reference.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Fri, Nov 20, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Zd
>>>>>>>>>>>>>> 96506  Please check my response for your future reference.
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 19, 2020
>>>>>>>>>>>>>> at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>>>>>>>>>>> 96519  Please check my response for your future reference.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Zd
>>>>>>>>>>>>>> 96518 You cancelled the wrong AS, instead of BSO you cancelled BPO. Please
>>>>>>>>>>>>>> be careful.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov 18,
>>>>>>>>>>>>>> 2020 at 9:54 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>>>>>> Delfino  EH-202011151414-533097 - What's the confusion here, when Dr Sam
>>>>>>>>>>>>>> confirmed the order was updated, then you simply had to process the refund,
>>>>>>>>>>>>>> if DSR or Deb would have processed the refund, it would show up in UC.
>>>>>>>>>>>>>> Please make a note of it for future reference.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 17,
>>>>>>>>>>>>>> 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>>>>>>>>>> Ticket #96392 Please go through Dr Sam's response as he is not happy with
>>>>>>>>>>>>>> our generic responses, so please be specific with the customers in the
>>>>>>>>>>>>>> future.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>> Chat with Lee Blanchard: When a cx asks to confirm the order right after
>>>>>>>>>>>>>> placing an order online, please ask them to wait for a few hours as the
>>>>>>>>>>>>>> orders could take an hour or two sometimes to go through due to a technical
>>>>>>>>>>>>>> delay.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>> ZD 96371 Why was this not escalated to Deb as it's been unresponded to for
>>>>>>>>>>>>>> such a long time?
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 16,
>>>>>>>>>>>>>> 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>>>>>> Delfino CHat with John: The label of our supplements have the most updated
>>>>>>>>>>>>>> ingredient's list but you informed the cx the other way round. Please make
>>>>>>>>>>>>>> sure website information updates could sometimes be delayed but the label
>>>>>>>>>>>>>> will have the most accurate and updated ingredients list.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>> ZD  96360  You marked the ticket as solved but did not reject the order
>>>>>>>>>>>>>> from AR and also didn't confirm the cx the order was cancelled. Please make
>>>>>>>>>>>>>> sure to not miss such things again.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD
>>>>>>>>>>>>>> Ticket #96402 If a cx was promised of a discount by us in the past, then no
>>>>>>>>>>>>>> need to escalate to Deb, simply share the discount link with the cx.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>>>> :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 13,
>>>>>>>>>>>>>> 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>> Chat with Sanaye Kumagai: You had to check the order
>>>>>>>>>>>>>> EH-202010090007-277929 and ticket ZD  96119 since everything was clearly
>>>>>>>>>>>>>> mentioned.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I m not sure
>>>>>>>>>>>>>> why didn't you check this order or else you could have resolved the
>>>>>>>>>>>>>> customer's query. Please dig a little more when you work on customer's
>>>>>>>>>>>>>> multiple AS. Please check my response on ZD 96180 and let me know if you
>>>>>>>>>>>>>> have any confusion.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>> ZD Ticket #96185 Please check my response.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>>>>>> Delfino Again a few customers mentioned their calls are not being answered
>>>>>>>>>>>>>> or some problem with the phone lines. Missed chats again... I could only
>>>>>>>>>>>>>> assume some issue with your internet since it cannot be happening every
>>>>>>>>>>>>>> day. Please speak with your ISP as this could create a lot of problems for
>>>>>>>>>>>>>> us with so many customers complaining about their calls not being serviced
>>>>>>>>>>>>>> appropriately.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>>>>>> Delfino ZD 96320 serviced  The cx asked to move the next AS to 04/01/2021
>>>>>>>>>>>>>> but you changed it to 04/24/2024, a difference of 3 weeks... Could you
>>>>>>>>>>>>>> answer why??
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>>>> :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 12,
>>>>>>>>>>>>>> 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>> Dalal ZD  96295 Normally we must cancel the future orders in such cases if
>>>>>>>>>>>>>> a customer wants to return, so please make sure to cancel AS for such
>>>>>>>>>>>>>> customers.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>> Dalal ZD Ticket #96306  You only changed the year to 2099 of next AV order
>>>>>>>>>>>>>> but didn't change the INS date and the AS still showed enabled until I
>>>>>>>>>>>>>> cancelled it.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Any reason for
>>>>>>>>>>>>>> this mistake??
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>>>> :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov
>>>>>>>>>>>>>> 11, 2020 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara
>>>>>>>>>>>>>> Blythe Delfino I have been observing a few customers complained their calls
>>>>>>>>>>>>>> are not being answered during your shift. If you are missing a call, are
>>>>>>>>>>>>>> you not calling them back? If Dr Sam comes to know about so much of call
>>>>>>>>>>>>>> drops then we could be in trouble.  Is there a frequent problem with your
>>>>>>>>>>>>>> phone or internet connection? We cannot afford to get so many complaints
>>>>>>>>>>>>>> from the customers about their calls not being answered.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> P.S. -2 chats
>>>>>>>>>>>>>> were also missed during your shift. Any reason for it?
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov
>>>>>>>>>>>>>> 9, 2020 at 9:55 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>> Dalal  EH-202010311042-455546
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket
>>>>>>>>>>>>>> #95917: You cancelled only one subscription of this customer while his
>>>>>>>>>>>>>> other auto-ship subscription was still active that you missed on
>>>>>>>>>>>>>> checking...  Now he is firing back at us holding us responsible for the
>>>>>>>>>>>>>> recent charge from his other AS EH-202011050006-133823. I had mentioned
>>>>>>>>>>>>>> this during the training to check cautiously when cancelling any
>>>>>>>>>>>>>> subscription if the customer has multiple subscriptions or not.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please be
>>>>>>>>>>>>>> very careful when you work on AS orders as we cannot afford to make a
>>>>>>>>>>>>>> mistake.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov
>>>>>>>>>>>>>> 7, 2020 at 11:02 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>> Dalal  Thanks for the clarification.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov
>>>>>>>>>>>>>> 7, 2020 at 11:11 AM Abhishek Dalal <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chat with
>>>>>>>>>>>>>> Abdulla Boubshait: Yes i called cx but as per him he is geting $145
>>>>>>>>>>>>>> discount on our website. and we only providing him 10% discount which is
>>>>>>>>>>>>>> around $39. So he said we will place an order from website.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> However, I
>>>>>>>>>>>>>> advised him to use chrome and clear browser's cache & cookies & told him
>>>>>>>>>>>>>> for any further query he can call us or ask us to call him back.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek
>>>>>>>>>>>>>> Dalal
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ________________________________
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From:
>>>>>>>>>>>>>> "Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>>>>>>>>>>> "Abhishek Dalal" <[email-masked]>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>>>>>>>>>>> "Kaeiara Blythe Delfino" <[email-masked]>,
>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>> [email-masked]>, "Vimal Tewari" <
>>>>>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent:
>>>>>>>>>>>>>> Friday, November 6, 2020 9:57:54 PM
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject:
>>>>>>>>>>>>>> Re: Audit feedback
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>> Dalal Chat with  Abdulla Boubshait : Did you call the customer to place an
>>>>>>>>>>>>>> order? I don't see any recent order.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>> Dalal ZD # 96096 Please check my reply and respond to the customers in the
>>>>>>>>>>>>>> future in similar cases without escalating to Deb.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon,
>>>>>>>>>>>>>> Nov 2, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>> Dalal Chat with  Kathy Philippi : She had a new auto-ship where the
>>>>>>>>>>>>>> shipping address had to be updated but you pulled her old auto-ship
>>>>>>>>>>>>>> subscription and change the address on the order but not on the AS page.
>>>>>>>>>>>>>> Please REMEMBER this, shipping address needs to be UPDATED ON FUTURE
>>>>>>>>>>>>>> auto-ship orders, not on the one that has been shipped. Please be very
>>>>>>>>>>>>>> careful in the future. Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>> Dalal Chat with Robert Adler: FYI, You could process the auto-ship order
>>>>>>>>>>>>>> for the customers same day without further delay if they are out of stock.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri,
>>>>>>>>>>>>>> Oct 30, 2020 at 9:41 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal ZD  95872  Please check my response for your future
>>>>>>>>>>>>>> reference. Sometimes, we don't need to escalate to Deb in such cases.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal ZD  95876  Please check my response as your reply was not
>>>>>>>>>>>>>> fully addressed to the cx concern.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal ZD  95158  Please check my response since you did not reply
>>>>>>>>>>>>>> to his concern on the shipping address.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>>>> to life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>>>>>>>>>>> Oct 29, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal  95820 Please check my response and save the reply so you
>>>>>>>>>>>>>> could use that in the future for similar queries.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>>>> to life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>>>>>>>>>>> Oct 27, 2020 at 9:57 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal  Ticket #95313 I asked you a question on this ticket but
>>>>>>>>>>>>>> you simply responded with "acknowledged". I would like to know how did you
>>>>>>>>>>>>>> figure out the order has been cancelled/refunded and asked the customer to
>>>>>>>>>>>>>> place a new order?
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>>>> to life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>> Tue, Oct 27, 2020 at 9:54 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Arjun Hurry Thank you for taking the responsibility, please make sure to
>>>>>>>>>>>>>> later email the customer just to build trust with the customers if such
>>>>>>>>>>>>>> things happen. Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>> Mon, Oct 26, 2020 at 10:14 PM Arjun Hurry <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Arif - I think I had a concurrent chat on another process and missed this
>>>>>>>>>>>>>> one. This is my error.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ________________________________
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> From: "phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>> [email-masked]>, "Vimal Tewari" <
>>>>>>>>>>>>>> [email-masked]>, "Abhishek Dalal" <
>>>>>>>>>>>>>> [email-masked]>, "arjun hurry" <
>>>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Sent: Monday, 26 October, 2020 22:01:13
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Subject: Re: Audit feedback
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Kaeiara Blythe Delfino @Abhishek Dalal  Ticket #95313 Kae, please check
>>>>>>>>>>>>>> your confusing response about placing 2 orders where the customer placed
>>>>>>>>>>>>>> only 1 order but repeated the items that should have been clearly mentioned
>>>>>>>>>>>>>> to him.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Abhishek - Where did you confirm the order was cancelled as the payment
>>>>>>>>>>>>>> still shows processed without any refund update?
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Arjun Hurry Saw an unattended chat from p. Lynn What happened at the time?
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal ZD 95607  You did not address the queries of the customer
>>>>>>>>>>>>>> and straightaway escalated to Deb, please check my response and let me know
>>>>>>>>>>>>>> if you have a confusion.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal ZD 95679 Please check my response for your reference.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @everyone: BFO is back in stock, so please inform the customers accordingly.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>> Fri, Oct 23, 2020 at 9:59 AM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks for the update.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>> Thu, Oct 22, 2020 at 10:16 PM Kaeiara Blythe Delfino <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I
>>>>>>>>>>>>>> spoke to customer over the phone. Initially in chat she said she wants AV
>>>>>>>>>>>>>> instead of BFO.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cx
>>>>>>>>>>>>>> still have so many stocks (BFO) .. Then, she requested for next AS it will
>>>>>>>>>>>>>> be both AV and BFo but for 5 months duration..So thats why next auto order
>>>>>>>>>>>>>> would be april then 5 months frequency.Notes has been updated.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>> Fri, Oct 23, 2020, 12:28 AM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Kaeiara Blythe Delfino  EH-202010210009-299050 This customer wants 3 BFO
>>>>>>>>>>>>>> and 3 AV from next AS, I only see the request to change the  3 BFO to 3 AV
>>>>>>>>>>>>>> but
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> not sure, if the cx also wanted to continue with BFO and AV?? Please
>>>>>>>>>>>>>> clarify since the notes are not clear.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Oct 15, 2020 at 10:01 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Vimal Tewari Chat with Saad: We need to inform the customer to check the
>>>>>>>>>>>>>> ingredients list on the website and check with their country's customs if
>>>>>>>>>>>>>> any ingredient is banned
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> as there could be certain herbs that are legal in the US but may be illegal
>>>>>>>>>>>>>> in the EU or elsewhere and we cannot be held accountable for it.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal Ticket #95309 When you reinstate an auto-ship subscription,
>>>>>>>>>>>>>> please save the changes and go back again to the auto-ship page to confirm
>>>>>>>>>>>>>> if the
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> credit card info is reflecting or if it's wiped out. We need to inform the
>>>>>>>>>>>>>> customers to update CC info if the information is not available. CC info
>>>>>>>>>>>>>> may be wiped out
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> when a customer's AS subscription is deactivated for more than a month.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Oct 14, 2020 at 10:00 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal ZD  95269  Please escalate such cases to Deb as there are
>>>>>>>>>>>>>> certain orders that are being placed on a new website and we do not have
>>>>>>>>>>>>>> the access of those orders, so we need to escalate to Deb to look into them.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Sep 2, 2020 at 10:50 PM Kaeiara Blythe Delfino <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> for customer zelemae, she said why i am being charges for shipping. so i
>>>>>>>>>>>>>> thought she was charged already for shipping. later part only she mentioned
>>>>>>>>>>>>>> that she is about to place order.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> will take note.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Sep 3, 2020, 12:27 AM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Kaeiara Blythe Delfino Zelemae
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 11:49 PM
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I am ordering four different items. The total amount is over $100.00. On
>>>>>>>>>>>>>> your site there is a free shipping for over $100. Why am I being charges
>>>>>>>>>>>>>> for shipping?
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> You need to read the customer's initial message first before providing
>>>>>>>>>>>>>> irrelevant information from previous orders.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> - 3 chats were missed during your shift, please make sure your internet
>>>>>>>>>>>>>> connection is working ok, also did you email these customers whose chats
>>>>>>>>>>>>>> were missed to check on what assistance did they need?
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal Ticket #93791 Please check my response for your future
>>>>>>>>>>>>>> reference so you don't have to escalate
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> this to Deb every time.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Kaeiara Blythe Delfino  ZD #89648 You need to specifically inform the
>>>>>>>>>>>>>> customers we do not refund shipping and handling
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> that you missed out in your response. Please be careful.
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Kaeiara Blythe Delfino  Ticket #93758 You simply needed to share the
>>>>>>>>>>>>>> return instructions
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> as we could pull the order using the email ID..no need to reconfirm...
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> good job with canceling the auto-ship subscription
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> P.S. - @Kaeiara Blythe Delfino
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal @Vimal Tewari
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please follow up on the old declined orders as well... There are
>>>>>>>>>>>>>> international orders on which you need to follow up during the local
>>>>>>>>>>>>>> business hours and I see no one followed up on this order
>>>>>>>>>>>>>> EH-202008280346-111265 since 08/28...this also includes agents logged in
>>>>>>>>>>>>>> during morning and afternoon shifts...
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>