Subject: Re: Audit feedback
From: Phaedrus Arif <[email-masked]>
To: Nushat Hashmi <[email-masked]>, Dimpy Chawla <[email-masked]>, Ashish Dabral <[email-masked]>, Nitin Mishra <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Vimal Tewari <[email-masked]>, Avneet Singh <[email-masked]>
Date: Tue, 8 Jun 2021 22:03:30 +0530

@Dimpy Chawla <[email-masked]> ZD 105056 You need to check with
the cx name in UC apart from email id to find out if there's any
existing auto-ship. I have informed this cx, please be informed
on how to pull up records for future reference.

@team: ZD 105036 Can you all check and confirm who responded to this email
without using the alias name?

Thanks
Arif
Cheers to life :-)

On Mon, Jun 7, 2021 at 10:00 PM Phaedrus Arif <[email-masked]> wrote:

> @Nushat Hashmi <[email-masked]> ZD  104940 The cx clearly
> explained to cancel 2 BBE AS, which part did you find to be confusing and
> regardless, with any AS cancellation request,
> please make sure to cancel AS to avoid any inconvenience to the customers,
> we could always reinstate it but if they get charged then we have to bear
> the cost. Understood?
>
> @Nushat Hashmi <[email-masked]> ZD 104941 Why was the cx
> charged for insurance and why did you not process the refund?? You did not
> match the date of AV and INS as well and both the dates
> were different meaning they would be charged on different dates and the
> customer will certainly call us and complain. This is quite negligent of
> you so please avoid such petty mistakes.
> Also, make sure to change the frequency of INS along with the items in AS.
>
> @Nushat Hashmi <[email-masked]> ZD 104944 Again a similar
> mistake on AS page, you did not match the next AS date for VDK with other
> supplements and did not change the frequency either.
> Could you please explain in detail what's the reason for such an
> inadvertence mistake??
>
> @Nushat Hashmi <[email-masked]> ZD 104949 Cx asked to cancel
> AS, where was the confusion? And your response sounds very robotic, you
> asked a question and suggested the cx to reach back to us
> for further assistance. Please check your response before sending it.
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Fri, Jun 4, 2021 at 10:01 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @Nitin Mishra <[email-masked]> Chat with Patrik Privitzer  EH-202106040805-511179:
>> Please never club various discounts on the same order. I have observed how
>> this cx manipulated
>> you to get him the discount. Please be careful in the future and do not
>> go anything beyond 15% and 20% for repeat customers on an exception.
>> Please understand the pricing structure as this customer got more
>> discount than we offer anyway. Let me know if you have any confusion.
>>
>> Arif
>> Cheers to life :-)
>>
>>
>> On Thu, Jun 3, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Avneet Singh <[email-masked]> Chat with Secue Allen: Did
>>> you inform the shipping team to update the name after changing it in UC?
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Wed, Jun 2, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Dimpy Chawla <[email-masked]> ZD  104799, you escalated to
>>>> cancel the shipment to SFC with the wrong shopify order id #3675, it should
>>>> have been #3765. Due to your typo, the order was
>>>> sent to this customer which will certainly upset him. What's your
>>>> explanation for this mistake??
>>>>
>>>> @Nushat Hashmi <[email-masked]> ZD 104883 You escalated
>>>> this to Jessica without informing her what to remove and simply asking to
>>>> hold the order. Internal notes of the ticket and UC notes
>>>> as well were updated by you asking her to remove BPO but I don't see
>>>> your request to Jessica on this one. What's going on with the incomplete
>>>> escalations now?
>>>>
>>>> @Nitin Mishra <[email-masked]> Chat with Adhitya Sathya
>>>> Kumar in 05/30 : Please avoid using such term "Frontdesk" rather let them
>>>> know we are customer support and the query will be
>>>> forwarded to the relevant team.
>>>>
>>>> @Avneet Singh <[email-masked]> Chat with Cornelius Williams
>>>> on 05/31: EH-202105231522-555845 Where are the UC notes for the
>>>> exchange you offered to the cx? Please make sure to update
>>>> UC notes every time you work on an order.
>>>>
>>>> @Avneet Singh <[email-masked]> Chat with Gayle Mercier on
>>>> 05/31: EH-202105301726-500646 Again no UC notes?? Did you email the
>>>> shipping team to update the shipping address?
>>>>
>>>> @Avneet Singh <[email-masked]> EH-202105301800-411245: When
>>>> a customer calls in to cancel the order on the same day, please follow the
>>>> procedure of "Complete refund and reject"
>>>> Please do not remove the items from UC.
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Thu, May 27, 2021 at 10:00 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Nushat Hashmi <[email-masked]> ZD 103946 This cx clearly
>>>>> mentioned his AS order to be moved to the end of June and your response is
>>>>> surprising. Did you check the date after drafting the response??
>>>>> We had to refund $56.83 to this customer because of your negligent
>>>>> response. This is not cool at all and please work carefully as your action
>>>>> could cause a problem for the whole LSM team
>>>>> if this email is read by Dr. Sam.
>>>>>
>>>>> @Avneet Singh <[email-masked]> Chat with Jasim Bhuiyan:
>>>>> You have been informed during the training that we never ever share the
>>>>> coupon code with the cx, ONLY PROVIDE THEM THE LINK. Please
>>>>> make sure to never share ANY DISCOUNT CODE with the customers, it's
>>>>> just for internal agents only. Let me know if you have further confusion as
>>>>> I don't want to see this happening again.
>>>>>
>>>>> @Avneet Singh <[email-masked]> Chat with Tammy Bailey: You
>>>>> did not address her concern with the calculation of the price of bottles
>>>>> correctly. 1 bottle costs $49.97, so when the cx buys 4 bottles at $49.97
>>>>> each,
>>>>> it sums up to $199.97 and they get 3 bottles free and the average
>>>>> price of all the bottles comes down to $28.57. Please make sure to
>>>>> understand the concept of pricing and let me know
>>>>> if you have any further confusion.
>>>>>
>>>>> @Avneet Singh <[email-masked]> Chat with Rosemary on
>>>>> 05/24: Her email id is registered with us, not sure why were you not able
>>>>> to find it as I could pull her details easily with the email id.
>>>>> Your UC notes date shows 05/21 but you worked on it on 05/23, please
>>>>> make sure to put the correct date. And again, please "USE GRAMMARLY"
>>>>> your English grammar needs to meet the minimum standards. This reply
>>>>> sounds very casual and incorrect and PLEASE USE UPPER CASE in the beginning
>>>>> and write more professionally.
>>>>> as per your "*request I m cancel" the auto-ship* for blood flow
>>>>> optimizer and cholestlo.
>>>>> Is there anything else I may assist you with?
>>>>>
>>>>>    @Nushat Hashmi <[email-masked]> Chat with Anna
>>>>> Prescott on 05/25: You did not take any action at the customer's request
>>>>> and I do not see any UC notes either. What happened here??
>>>>>
>>>>> @Dimpy Chawla <[email-masked]> Chat with Zijie Zheng VJDS:
>>>>> You confirmed the shipping address of US was updated but I see the order
>>>>> has been shipped to a Chinese address.
>>>>> Your notes confirm the Chinese address was updated by you but on chat
>>>>> you confirmed the cx about the US address. Please clarify what went on in
>>>>> this case.
>>>>>
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Wed, May 26, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Avneet Singh <[email-masked]> Chat with Peter Foy on
>>>>>> 05/19   EH-202105191236-000389: When the cx mentions any discount,
>>>>>> you need to ask specific questions like when did they receive
>>>>>> the email and did they use the link provided in the email to place
>>>>>> the order so they could get the discount. Simply telling them we cannot
>>>>>> apply the discount will certainly
>>>>>> irate the cx, so please be watchful and try to ask more specific
>>>>>> questions and provide an appropriate solution.
>>>>>>
>>>>>> @Avneet Singh <[email-masked]> Chat with Sandra Toy on
>>>>>> 05/19: You responded with  "LS5P use this coupan you will get 5% off" wherein
>>>>>> I need clarification as to who informed you to share the
>>>>>> coupon codes when I had already mentioned during the training we
>>>>>> don't share coupon codes and simply ask the cx to place the order using the
>>>>>> link emailed to them.
>>>>>> Please never ever share coupon codes, we only share the link that has
>>>>>> discount codes embedded in it.
>>>>>>
>>>>>> @Nushat Hashmi <[email-masked]> Chat with Tony on 05/19:
>>>>>> You need to ask more specific questions about his cancellation email
>>>>>> requests so we could respond appropriately and we must try to avoid
>>>>>> any dispute from the cx side as it costs the company some money as
>>>>>> well, instead offer them 50% refund and if they are adamant then offer a
>>>>>> return for a refund even in auto-ship as well.
>>>>>>
>>>>>> @Nushat Hashmi <[email-masked]> Chat with Leandrew Drake
>>>>>> on 05/20: You should also change the frequency to monthly as the cx was
>>>>>> receiving AV on a monthly basis, please be careful of such
>>>>>> changes as it could upset the customers. I have changed it for this
>>>>>> time but I hope you don't repeat this kind of petty mistake.
>>>>>>
>>>>>> @Nitin Mishra <[email-masked]> Chat with Jonas Al-Tayr on
>>>>>> 05/20: You can't say there is no date mentioned when the package will be
>>>>>> delivered. We let them know about the ETA and ask them to wait
>>>>>> for business days and not calendar days. If they still do not receive
>>>>>> the priority or express shipping orders within the stipulated time then we
>>>>>> escalate it to Deb. Please be informed.
>>>>>>
>>>>>> @Avneet Singh <[email-masked]> Chat with William Gibisser
>>>>>> on 05/20:  You responded to the cx with "It is taking time plz be
>>>>>> online & no prblm i find it". Please refrain from casual terms and
>>>>>> use complete words with
>>>>>> proper punctuations, upper cases, etc. We need to handle the chats
>>>>>> professionally, not casually.
>>>>>>
>>>>>> @Nushat Hashmi <[email-masked]> Chat with Paul Shireman
>>>>>> on 05/20: You took 2 minutes to address to this customer's query after
>>>>>> greeting him and then he left. You did not provide our call-back
>>>>>> number either. Please make sure your responses are swift without long
>>>>>> delays and provide complete resolution on time.
>>>>>>
>>>>>> @Nushat Hashmi <[email-masked]> Chat with Donna Prince
>>>>>> on 05/21: The cx clearly mentioned she wanted to keep the AS for CL and
>>>>>> cancel other items but your robotic response with the cancellation
>>>>>> of the whole auto-ship subscription didn't make sense in this case.
>>>>>> On top of that, you proactively gave her the STS price for CL which she
>>>>>> already wanted to continue with. Please
>>>>>> EXPLAIN what were you thinking at the time of drafting your responses?
>>>>>>
>>>>>> @Nushat Hashmi <[email-masked]> Chat with Robert Smith
>>>>>> on 05/21: You again delayed your response time and the cx left the chat.
>>>>>> What's taking you so long to respond to the customers?
>>>>>> I saw you emailed the cx later but on the chat portal, we cannot take
>>>>>> a long time to respond to the customers.
>>>>>>
>>>>>> @Nitin Mishra <[email-masked]> Chat with Lorenzo on
>>>>>> 05/22: I was able to find the other order of this customer EH-202007271913-277335
>>>>>> with his last name, please try several ways to find a cx
>>>>>> order with the last name, phone number, ZIP code, and email id, of
>>>>>> course. Please escalate this to Deb informing the cx never received the
>>>>>> order and email the cx with an apology
>>>>>> and let him know it has been escalated to the relevant team.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *TO EVERYONE:*
>>>>>> **PLEASE INSTALL GRAMMARLY AS I SEE MOST OF YOU MAKING FREQUENT
>>>>>> GRAMMATICAL ERRORS IN YOUR EMAILS AND CHAT RESPONSES"
>>>>>>
>>>>>> "Also, please avoid sending emails to Dr. Sam unless he has to take
>>>>>> any action in any given situation".
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Fri, May 14, 2021 at 9:57 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Avneet Singh <[email-masked]> ZD 103861 This cx is on
>>>>>>> auto-ship and his last order was back in Feb this year. Did you forget the
>>>>>>> refund policy on auto-ship subscriptions? There's no cashback on auto-ship
>>>>>>> orders either.
>>>>>>> Please read the refund guarantee extremely carefully again and make
>>>>>>> sure not to give the wrong info to the customers.
>>>>>>>
>>>>>>> @Nitin Mishra <[email-masked]> ZD 103828 Please don't
>>>>>>> blindly copy-paste the AS cancellation template, in this case, the cx
>>>>>>> requested to remove a product and not cancel the AS but you canceled the
>>>>>>> entire AS. Please be careful and draft your response carefully.
>>>>>>>
>>>>>>> @Nitin Mishra <[email-masked]> ZD 103846 You shared the
>>>>>>> return instructions but never updated the UC notes, any reason for it??
>>>>>>> Please explain.
>>>>>>>
>>>>>>> @Dimpy Chawla <[email-masked]> ZD 103859 Please check my
>>>>>>> response and let me know if you realize what mistake did you make.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 13, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Vimal Tewari <[email-masked]> Chat with  #99916419:
>>>>>>>> Chat response from you seemed to very irresponsive when the cx is inquiring
>>>>>>>> about our supplements.
>>>>>>>> Why would you ask the customer to check with a doctor when you
>>>>>>>> could have simply mentioned the basic difference between BPO and BFO? This
>>>>>>>> is certainly not the right way mate.
>>>>>>>> The cx clearly mentioned his BP is good but he has issues with
>>>>>>>> blood flow so you could have told him about BFO benefits rather than
>>>>>>>> shrugging off your responsibility. Not acceptable at all.
>>>>>>>>
>>>>>>>> @Nushat Hashmi <[email-masked]> EH-202104281239-022115
>>>>>>>> When you updated the ordered item, what did you remove and how did you
>>>>>>>> adjust the payment difference as the cx came on chat
>>>>>>>> recently and asked about the refund of the removed items. Please
>>>>>>>> check and let me know.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, May 12, 2021 at 10:06 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> @Dimpy Chawla <[email-masked]> ZD 103731, you changed
>>>>>>>>> the shipping address for this cx on his last order but it needed to be
>>>>>>>>> updated on the AS page for future orders, did you forget the process
>>>>>>>>> to update the shipping address? Please make sure to not repeat
>>>>>>>>> this mistake as the order for this customer is shipped out to his old
>>>>>>>>> address and he has all the reasons to blame us.
>>>>>>>>> I have replied to the cx about this and if he wants us to reship
>>>>>>>>> the order to his new address immediately, please escalate to Deb without
>>>>>>>>> waiting for this package to return to us.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, May 11, 2021 at 10:08 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @[email-masked] <[email-masked]> Chat with
>>>>>>>>>> Jonathan ZD 103725: It appears you did not comprehend the customer's issue
>>>>>>>>>> fully, he had trouble placing the order
>>>>>>>>>> so you should have offered a call back rather than asking him to
>>>>>>>>>> call back since he had to make an international call which is not feasible
>>>>>>>>>> for him. Secondly, you shared the link to
>>>>>>>>>> update CC info for auto-ship customers which is not relevant in
>>>>>>>>>> this case since he doesn't have any active AS subscription with us. Also,
>>>>>>>>>> the cx wanted to access his account details
>>>>>>>>>> but we do not offer any account creation for customers other than
>>>>>>>>>> auto-ship subscribers and that as well with limited access. Please check my
>>>>>>>>>> response to the email you escalated
>>>>>>>>>> to Deb. Please be informed of this info for your future reference.
>>>>>>>>>>
>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD 103658 You typed
>>>>>>>>>> the wrong name of our supplement Blood Reassure Optimizer, what's the
>>>>>>>>>> reason for this silly blunder?
>>>>>>>>>>
>>>>>>>>>> @Nitin Mishra <[email-masked]> ZD 103666, 103668,
>>>>>>>>>> 103683, 103661 Please offer the STS price of $25 in AS cancellation request
>>>>>>>>>> where the cx doesn't provide any reason.
>>>>>>>>>>
>>>>>>>>>> @[email-masked] <[email-masked]> ZD 103441
>>>>>>>>>> Please make sure to use the upper case and avoid grammatical mistakes, I
>>>>>>>>>> have noticed in quite a few tickets. Please install "Grammarly"
>>>>>>>>>>
>>>>>>>>>> @Nitin Mishra <[email-masked]> ZD 103640 When the cx
>>>>>>>>>> informed about the cancellation reason, you needed to offer to delay a few
>>>>>>>>>> months instead of simply acknowledging. The idea is to retain
>>>>>>>>>> the cx and at least make an attempt or two by offering them
>>>>>>>>>> alternatives.
>>>>>>>>>>
>>>>>>>>>> @Dimpy Chawla <[email-masked]> ZD 103699 You did not
>>>>>>>>>> change the next attempt date while canceling the AS, please make sure to
>>>>>>>>>> change the date if you see a date popping up in that section.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, May 10, 2021 at 10:00 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Nitin Mishra <[email-masked]> Chat with Rachel
>>>>>>>>>>> Munyai: I guess you did not comprehend the cx query. She meant if it's okay
>>>>>>>>>>> to stop taking supplements during other medication
>>>>>>>>>>> but you shared the exchange instruction which was not relevant
>>>>>>>>>>> and you could have simply informed the cx it's okay to stop taking the
>>>>>>>>>>> supplement. Please be careful in the future.
>>>>>>>>>>>
>>>>>>>>>>> @Dimpy Chawla <[email-masked]> Chat with Kevin
>>>>>>>>>>> Beaty: You updated the address but did not mention anything in UC notes??
>>>>>>>>>>> Also, the city name was not correctly updated which I did.
>>>>>>>>>>> Please be very careful with AS orders and make sure to update
>>>>>>>>>>> the notes.
>>>>>>>>>>>
>>>>>>>>>>> @[email-masked] <[email-masked]> Chat
>>>>>>>>>>> with James Peters: You did not answer the cx query correctly, he inquired
>>>>>>>>>>> about the order for the month of May and you shared the details from last
>>>>>>>>>>> month.
>>>>>>>>>>> His recent order was processed on 05/10 which you should have
>>>>>>>>>>> informed him about but you didn't. Please read the query carefully and
>>>>>>>>>>> answer appropriately in the future.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, May 6, 2021 at 10:00 PM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Nushat Hashmi  ZD 103525 Did you read the customer's query
>>>>>>>>>>>> carefully?? I didn't expect this from you. Please read through
>>>>>>>>>>>> again
>>>>>>>>>>>> and let me know what mistake did you make?
>>>>>>>>>>>>
>>>>>>>>>>>> @[email-masked]: ZD 103525 Please check my response
>>>>>>>>>>>> for future
>>>>>>>>>>>> reference.
>>>>>>>>>>>>
>>>>>>>>>>>> @Vimal Tewari ZD 103497 Please never say our supplements are
>>>>>>>>>>>> "completely organic", rather say "mostly organic".
>>>>>>>>>>>>
>>>>>>>>>>>> @Nushat Hashmi ZD 103095 How did you charge the customer for
>>>>>>>>>>>> the added
>>>>>>>>>>>> bottle? We can only remove but cannot add anything since we
>>>>>>>>>>>> don't have
>>>>>>>>>>>> a way to charge the cx separately.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, May 5, 2021 at 10:08 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> >
>>>>>>>>>>>> > @Nushat: ZD 103352 Where are your UC notes after working on
>>>>>>>>>>>> this account??
>>>>>>>>>>>> >
>>>>>>>>>>>> > @Avneet: ZD 103274 Please share the instructions link from
>>>>>>>>>>>> the website
>>>>>>>>>>>> > or direct them to visit the instructions tab on the website
>>>>>>>>>>>> to get
>>>>>>>>>>>> > detailed dosage info.
>>>>>>>>>>>> >
>>>>>>>>>>>> > @Nitin ZD 103254: Please use a business alias instead of your
>>>>>>>>>>>> real name.
>>>>>>>>>>>> >
>>>>>>>>>>>> > @Avneet: ZD 103297: What name did you use?? Instead of the
>>>>>>>>>>>> customer's
>>>>>>>>>>>> > name, you used his email id to address in your response.
>>>>>>>>>>>> Please be
>>>>>>>>>>>> > careful of such silly mistakes.
>>>>>>>>>>>> > Also, no update in UC notes?? Why??
>>>>>>>>>>>> >
>>>>>>>>>>>> > @Avneet: ZD 103467 EH-202105050759-522367: The order shows
>>>>>>>>>>>> shipped
>>>>>>>>>>>> > already, did you escalate this to Jessica and Deb to update
>>>>>>>>>>>> and refund
>>>>>>>>>>>> > accordingly?
>>>>>>>>>>>> >
>>>>>>>>>>>> > @Avneet ZD 103473 Please check my response and make sure to
>>>>>>>>>>>> check the
>>>>>>>>>>>> > tracking update before responding to the cx as his recent
>>>>>>>>>>>> order still
>>>>>>>>>>>> > shows in transit and it's been over 5 weeks which is too late
>>>>>>>>>>>> for
>>>>>>>>>>>> > domestic orders. Please check my response and let me know if
>>>>>>>>>>>> you have
>>>>>>>>>>>> > any confusion.
>>>>>>>>>>>> >
>>>>>>>>>>>> > @Avneet: ZD 103479 Why didn't you respond to this ticket that
>>>>>>>>>>>> was open
>>>>>>>>>>>> > for over an hour within your shift time??
>>>>>>>>>>>> >
>>>>>>>>>>>> > Thanks
>>>>>>>>>>>> > Arif
>>>>>>>>>>>> > Cheers to life :-)
>>>>>>>>>>>> >
>>>>>>>>>>>> > On Tue, May 4, 2021 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > >
>>>>>>>>>>>> > > @Vimal Tewari  ZD 103231 You added BPO to the order and
>>>>>>>>>>>> left the date
>>>>>>>>>>>> > > to 05/30/2021 and also the cx asked to change the frequency
>>>>>>>>>>>> of the
>>>>>>>>>>>> > > shipments that you never addressed. Why??
>>>>>>>>>>>> > >
>>>>>>>>>>>> > > @Vimal Tewari  ZD 103221 Again a similar mistake, you
>>>>>>>>>>>> informed the cx
>>>>>>>>>>>> > > of the next AS for both AV and BFO to be on 05/24, but for
>>>>>>>>>>>> BFO the AS
>>>>>>>>>>>> > > date was 05/25. What's happening??
>>>>>>>>>>>> > >
>>>>>>>>>>>> > > @Nitin: ZD 103254 Why didn't you use your alias name??
>>>>>>>>>>>> @Ashish Dabral
>>>>>>>>>>>> > > Please share the email ids of new agents with me.
>>>>>>>>>>>> > >
>>>>>>>>>>>> > >
>>>>>>>>>>>> > >
>>>>>>>>>>>> > > Thanks
>>>>>>>>>>>> > > Arif
>>>>>>>>>>>> > > Cheers to life :-)
>>>>>>>>>>>> > >
>>>>>>>>>>>> > > On Thu, Apr 29, 2021 at 10:06 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > >
>>>>>>>>>>>> > > > @Harsh Sharma ZD 103186 The cx had another auto-ship with
>>>>>>>>>>>> us for
>>>>>>>>>>>> > > > CholesLo and AlphaViril that you failed to check. Please
>>>>>>>>>>>> be very
>>>>>>>>>>>> > > > careful when you have to check a customer's auto-ship
>>>>>>>>>>>> details.
>>>>>>>>>>>> > > >
>>>>>>>>>>>> > > > Thanks
>>>>>>>>>>>> > > > Arif
>>>>>>>>>>>> > > > Cheers to life :-)
>>>>>>>>>>>> > > >
>>>>>>>>>>>> > > > On Thu, Apr 22, 2021 at 10:01 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> > > > >  @everyone: No one has followed up on declined orders
>>>>>>>>>>>> since 04/19...
>>>>>>>>>>>> > > > > there are over 20 accounts in the AR section. any
>>>>>>>>>>>> reason for this
>>>>>>>>>>>> > > > > negligence???
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> > > > > @everyone: EH-202104170634-511144 Please call up this
>>>>>>>>>>>> customer's bank
>>>>>>>>>>>> > > > > which is Barclays to verify the address and transaction
>>>>>>>>>>>> as per Dr.
>>>>>>>>>>>> > > > > Sam's instructions and inform him to ship the order
>>>>>>>>>>>> > > > > accordingly.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> > > > > @Dimpy Chawla  ZD 102657 Did you call this customer or
>>>>>>>>>>>> ask anyone to
>>>>>>>>>>>> > > > > call this cx back after promising him?
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> > > > > @Dimpy Chawla ZD 92702 You didn't share the CC info
>>>>>>>>>>>> update link with
>>>>>>>>>>>> > > > > the cx that she requested specifically. What's the
>>>>>>>>>>>> reason to miss out
>>>>>>>>>>>> > > > > on this important thing??
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> > > > > @Nushat Hashmi  ZD 102765 Please inquire the link that
>>>>>>>>>>>> customers use
>>>>>>>>>>>> > > > > to place the order instead of blindly escalating it and
>>>>>>>>>>>> making the cx
>>>>>>>>>>>> > > > > run back and forth.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> > > > > Thanks
>>>>>>>>>>>> > > > > Arif
>>>>>>>>>>>> > > > > Cheers to life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> > > > > Arif
>>>>>>>>>>>> > > > > Cheers to life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> > > > > On Tue, Apr 20, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > > >
>>>>>>>>>>>> > > > > > @Nushat Hashmi Chat with Saeed: you replied: In a
>>>>>>>>>>>> single order you can select maximum 87 bottles for one product,... what
>>>>>>>>>>>> kind of typo is it and you never even corrected it until the end of the
>>>>>>>>>>>> chat?
>>>>>>>>>>>> > > > > >
>>>>>>>>>>>> > > > > > @Dimpy Chawla When I logged in with Nushat, we saw
>>>>>>>>>>>> multiple emails in zendesk that was not responded to. Please give me some
>>>>>>>>>>>> good excuses that why were you not able to respond to them.
>>>>>>>>>>>> > > > > > Where is your accountability in your reference to
>>>>>>>>>>>> teamwork? Please explain...
>>>>>>>>>>>> > > > > >
>>>>>>>>>>>> > > > > > @Dimpy Chawla ZD 102437 You were also supposed to
>>>>>>>>>>>> change the year of the next AS date that you missed. Please be careful.
>>>>>>>>>>>> > > > > >
>>>>>>>>>>>> > > > > >
>>>>>>>>>>>> > > > > >
>>>>>>>>>>>> > > > > > Thanks
>>>>>>>>>>>> > > > > > Arif
>>>>>>>>>>>> > > > > > Cheers to life :-)
>>>>>>>>>>>> > > > > >
>>>>>>>>>>>> > > > > >
>>>>>>>>>>>> > > > > > On Mon, Apr 19, 2021 at 10:31 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>> > > > > >> @Dimpy Chawla Chat with Sonia Greene: You mentioned
>>>>>>>>>>>> the date in DD/MM format which confused the cx and she rated your chat bad.
>>>>>>>>>>>> Do you need to be reminded of such basic
>>>>>>>>>>>> > > > > >> things about the date format of the US?? Please be
>>>>>>>>>>>> careful of such silly mistakes.
>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>> > > > > >> @team Why was the chat of Juliane Biro missed?
>>>>>>>>>>>> @Vimal Tewari  it was either your shift or the next agent. Please let me
>>>>>>>>>>>> know.
>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>> > > > > >> @Nushat Hashmi Chat with Kenneth Adderley: Why did
>>>>>>>>>>>> you not reinstate the AS and update the address after promising the cx?
>>>>>>>>>>>> > > > > >> Were you waiting for someone else to complete your
>>>>>>>>>>>> task??
>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>> > > > > >> Thanks
>>>>>>>>>>>> > > > > >> Arif
>>>>>>>>>>>> > > > > >> Cheers to life :-)
>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>> > > > > >> On Wed, Apr 14, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>> > > > > >>> @Dimpy Chawla ZD 102140 This ticket was left open
>>>>>>>>>>>> for a long time during your shift and all you had to do was merge it with
>>>>>>>>>>>> the other open ticket. What's your reason this time?
>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>> > > > > >>> @Dimpy Chawla ZD 102095 You did not address the
>>>>>>>>>>>> request for the first order for which the customer asked about the refund
>>>>>>>>>>>> policy. Why??
>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>> > > > > >>> @Dimpy Chawla  ZD 102138 Please try no to refund
>>>>>>>>>>>> the same day international auto-ship orders until we get a confirmation
>>>>>>>>>>>> from Dr Sam since the orders are processed
>>>>>>>>>>>> > > > > >>> at midnight and shipped out first thing in the
>>>>>>>>>>>> morning. In this case, I see the shipping label has been created and I hope
>>>>>>>>>>>> the shipping could be cancelled by Dr Sam.
>>>>>>>>>>>> > > > > >>> Please be careful and before refunding check
>>>>>>>>>>>> shipstation or shopify to locate the shipping details and only refund if
>>>>>>>>>>>> you do not see the order in these portals.
>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>> > > > > >>> Thanks
>>>>>>>>>>>> > > > > >>> Arif
>>>>>>>>>>>> > > > > >>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>> > > > > >>> On Tue, Apr 13, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>
>>>>>>>>>>>> > > > > >>>> @Dimpy Chawla ZD 10766 Did you read the cx query
>>>>>>>>>>>> carefully or simply copy-pasted the template for the STS offer, he clearly
>>>>>>>>>>>> mentioned the reason for his cancellation but you
>>>>>>>>>>>> > > > > >>>> didn't notice that...also when you cancel AS,
>>>>>>>>>>>> please make sure to change the year of "Next attempt date" since it showed
>>>>>>>>>>>> 04/15/2021 and I had to change it.
>>>>>>>>>>>> > > > > >>>>
>>>>>>>>>>>> > > > > >>>> Thanks
>>>>>>>>>>>> > > > > >>>> Arif
>>>>>>>>>>>> > > > > >>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>
>>>>>>>>>>>> > > > > >>>>
>>>>>>>>>>>> > > > > >>>> On Mon, Apr 12, 2021 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>> > > > > >>>>> @Dimpy Chawla ZD 100965 When you escalated this
>>>>>>>>>>>> to Deb, why didn't you update in UC notes?
>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>> > > > > >>>>> @Dimpy Chawla, You are doing the morning shift
>>>>>>>>>>>> and I see some declined orders (International) on which no attempt has been
>>>>>>>>>>>> made so far. Why are you not following up on declined orders?
>>>>>>>>>>>> > > > > >>>>> Please make sure to check all the orders in AR
>>>>>>>>>>>> during your shift where we need to contact the cx. I will be checking those
>>>>>>>>>>>> orders again, so please make sure to follow up on them.
>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>> > > > > >>>>> @Dimpy Chawla ZD 101862 Why did you not respond
>>>>>>>>>>>> to this ticket during your shift? It was a simple shipping update response.
>>>>>>>>>>>> Please explain.
>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>> > > > > >>>>> @Nushat Hashmi  Chat with Rafael Salas Why are
>>>>>>>>>>>> there 2 auto-ship orders processed for this customer, he contacted on 04/10
>>>>>>>>>>>> for his AS order of AV and there was already an order processed
>>>>>>>>>>>> > > > > >>>>> on 04/08 but you mentioned it was due on 05/10
>>>>>>>>>>>> and processed another order??? What's going on here, please clarify?
>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>> > > > > >>>>> Thanks
>>>>>>>>>>>> > > > > >>>>> Arif
>>>>>>>>>>>> > > > > >>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>> > > > > >>>>> On Wed, Apr 7, 2021 at 10:01 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>> > > > > >>>>>> @Nushat Hashmi ZD 101157: Why is the status
>>>>>>>>>>>> showing "Solved", did you mean to escalate this to Deb? Please check and
>>>>>>>>>>>> confirm what action needs to be taken?
>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101263 Please check my response
>>>>>>>>>>>> for your future response and ask the other agents to read it too.
>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101245 You reinstated the
>>>>>>>>>>>> auto-ship subscription but without changing the item code to STS that was
>>>>>>>>>>>> promised to the cx. Any reason for this petty mistake??
>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>> > > > > >>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>> > > > > >>>>>> On Mon, Apr 5, 2021 at 10:02 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>> > > > > >>>>>>> @team : I see that agents in the morning and
>>>>>>>>>>>> afternoon shift are not following up on the declined international orders
>>>>>>>>>>>> falling under their time zone. Why?? I need some
>>>>>>>>>>>> > > > > >>>>>>> reasonable explanations... @Harsh Sharma
>>>>>>>>>>>> @Nushat Hashmi  Could you please confirm if you're working during these
>>>>>>>>>>>> shifts and why are the declined orders not being followed up on??
>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>> > > > > >>>>>>> @Harsh Sharma ZD 100873 What was the need to
>>>>>>>>>>>> escalate this to Deb unnecessarily?? Cx didn't want the product so you
>>>>>>>>>>>> could simply ask him if he wants to return it...
>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>> > > > > >>>>>>> @Harsh Sharma Zd 100899 You also needed to push
>>>>>>>>>>>> the next AS date to 60 days as well after changing the frequency, the cx
>>>>>>>>>>>> asked to change the frequency so it was
>>>>>>>>>>>> > > > > >>>>>>> clear to understand that he didn't need it this
>>>>>>>>>>>> month.
>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>> > > > > >>>>>>> @team : ZD 100913 I want everyone to install
>>>>>>>>>>>> Grammarly in your system as I have seen enough grammatical errors that
>>>>>>>>>>>> paint an unprofessional impression of HFL...
>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>> > > > > >>>>>>> @Vimal Tewari ZD 100921 Cx already mentioned
>>>>>>>>>>>> she wanted the frequency to be once in every 2 months, so what's the point
>>>>>>>>>>>> of her contacting us again and again??
>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>> > > > > >>>>>>> d this to Deb?????????????? WTH...this is not
>>>>>>>>>>>> acceptable...
>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>> > > > > >>>>>>> @Harsh Sharma ZD 101050 What's happening with
>>>>>>>>>>>> you mate?? You did not apply the STS code after reinstating the
>>>>>>>>>>>> auto-ship??????
>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>> > > > > >>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>> > > > > >>>>>>> On Thu, Apr 1, 2021 at 10:03 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>> @team: Why are the declined orders not being
>>>>>>>>>>>> followed up on since 03/30??
>>>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>> On Tue, Mar 30, 2021 at 10:00 PM Phaedrus Arif
>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>> @HFL Team Why was Cecil Elmore's chat missed??
>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>> On Fri, Mar 26, 2021 at 9:59 PM Phaedrus Arif
>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>> @Nushat Hashmi ZD 100407 Where did you see
>>>>>>>>>>>> Dr Sam confirming the shipment of the updated order and why would you ask
>>>>>>>>>>>> him to refund when it's our job
>>>>>>>>>>>> > > > > >>>>>>>>>> to process the refund in such cases??
>>>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>> @Dimpy Chawla, Please correct your typo as I
>>>>>>>>>>>> see it in a lot of your responses...for eg. 100487 - you spelt "apologies"
>>>>>>>>>>>> instead of "apologize"... please be careful and also check my response
>>>>>>>>>>>> > > > > >>>>>>>>>> for your future reference.
>>>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>> On Thu, Mar 25, 2021 at 9:57 PM Phaedrus
>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>> @Harsh Sharma ZD 100439 You did not cancel
>>>>>>>>>>>> the other auto-ship of BFO as this cx had 2 separate AS, please be careful
>>>>>>>>>>>> with such mistakes.
>>>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>> On Fri, Mar 19, 2021 at 9:57 PM Phaedrus
>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>> @Harsh Sharma Chat with Jean-Claude
>>>>>>>>>>>> LItalien: What went on with your chat disconnection and why didn't you
>>>>>>>>>>>> contact the cx through email/call when the chat was disconnected??
>>>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>> @Abhishek Dalal ZD 100323 Where did you
>>>>>>>>>>>> find the future orders? Could you please share the auto-ship details of
>>>>>>>>>>>> this customer?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>> On Thu, Mar 18, 2021 at 9:59 PM Phaedrus
>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>> @Abhishek Dalal ZD 100290 Please read
>>>>>>>>>>>> your response and let me know if you did anything WRONG that sounds super
>>>>>>>>>>>> silly to me..
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>> On Wed, Mar 17, 2021 at 9:57 PM Phaedrus
>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> @Harsh Sharma Why are you not updating
>>>>>>>>>>>> the google sheet of all the declined orders after following up on them??
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Orlando Gomez:
>>>>>>>>>>>> You replied with: "I am sorry i can't share any such information."
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> Instead, you could say we do not have
>>>>>>>>>>>> such data available with us and try to use "We" instead of "I" as we are
>>>>>>>>>>>> representing HFL.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Troy: Why
>>>>>>>>>>>> didn't you suggest the customer someone else will call back later instead,
>>>>>>>>>>>> I saw your chat with too much of grammatical errors.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> It doesn't give a good impression,
>>>>>>>>>>>> please use Grammarly to spell check your responses and in the future make
>>>>>>>>>>>> sure to let someone else follow up if the cx doesn't
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> understand you.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> On Fri, Mar 12, 2021 at 9:50 PM Phaedrus
>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi Marlena Johnson ZD
>>>>>>>>>>>> 100048: You responded to the cx without checking her active AS in Shopify,
>>>>>>>>>>>> any excuse for this inadvertence???  @Harsh Sharma  thanks for taking care
>>>>>>>>>>>> of this and also please make sure to update the notes after cancelling the
>>>>>>>>>>>> AS since it's not showing up on the order notes...
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi EH-202103120219-366957
>>>>>>>>>>>> You placed the order for this customer for 7 bottles with a 25%
>>>>>>>>>>>> discount...this is absolutely unacceptable...
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> 7 bottles are already priced cheap and
>>>>>>>>>>>> you gave him an ADDITIONAL 25% DISCOUNT... IN the future, please make sure
>>>>>>>>>>>> not to exceed anything more than 10%
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> DO NOT OFFER MORE THAN 10% ON BULK
>>>>>>>>>>>> ORDERS
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> @Abhishek Dalal Declined orders: Don't
>>>>>>>>>>>> you consider in following up on declined orders or do you need to reminded
>>>>>>>>>>>> separately as I see no attempt has been made
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> to contact the customers since March
>>>>>>>>>>>> 10th... You have a good EXCUSE for it???  @HFL Team Why is no one following
>>>>>>>>>>>> up on the declined orders???
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> On Thu, Mar 4, 2021 at 9:59 PM Phaedrus
>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99912 Did you read
>>>>>>>>>>>> the email clearly? His new shipping address was already updated but you
>>>>>>>>>>>> changed it to his old address... Please be careful
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> with auto-ship orders.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99913 You also
>>>>>>>>>>>> needed to clear the next attempt date after reinstating the subscription
>>>>>>>>>>>> since it showed the next attempt date from last year
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari ZD 99828 Please check my
>>>>>>>>>>>> reply since it was easy to explain the shipping cost without escalating it
>>>>>>>>>>>> to Deb.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99924 Instead of
>>>>>>>>>>>> asking Deb to check and assist in this situation where the cx didn't
>>>>>>>>>>>> receive the supplements correctly, we could simply ask Deb
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> to ship the right products asap since
>>>>>>>>>>>> the onus is on us and Deb works for only an hour a day so it will save her
>>>>>>>>>>>> some time as well.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> P.S. - It would be kind of all you
>>>>>>>>>>>> privileged people to slightly bother yourself to reply to my questions in
>>>>>>>>>>>> the feedback emails... @Abhishek Dalal @Nushat Hashmi @Harsh Sharma
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> On Wed, Mar 3, 2021 at 9:55 PM
>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99879 What happened
>>>>>>>>>>>> here? the cx asked to cancel AS but you never addressed that concern???
>>>>>>>>>>>> Please explain!!!
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> On Tue, Mar 2, 2021 at 9:55 PM
>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99799 Where is
>>>>>>>>>>>> the refund for the removed item? How did you process it?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> On Mon, Mar 1, 2021 at 9:56 PM
>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Nushat Hashmi Why
>>>>>>>>>>>> didn't you guys respond to this Gmail query from
>>>>>>>>>>>> [email-masked] during your shift Saturday morning???
>>>>>>>>>>>> Please explain.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>>>>>> EH-202102270140-299741 You refunded this order without cancelling the
>>>>>>>>>>>> shipment and it appears the order has been shipped out already. What's
>>>>>>>>>>>> going on?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> On Mon, Feb 22, 2021 at 9:56 PM
>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99545 Why
>>>>>>>>>>>> didn't you ask the reason and offer STS price?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99557 You needed
>>>>>>>>>>>> to update the shipping address not cancel it, the cx clearly explained to
>>>>>>>>>>>> stop the shipments to the old address or else there's no point in sharing
>>>>>>>>>>>> the new shipping address if the cx didn't want to continue.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Please read the emails more
>>>>>>>>>>>> carefully.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> On Fri, Feb 19, 2021 at 9:57 PM
>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99519 So you
>>>>>>>>>>>> updated this order from 2 LO to 1 LO... did you inform Jessica and how did
>>>>>>>>>>>> you refund for the 1 LO removed/rectified from the order?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Chat with William
>>>>>>>>>>>> Wilson: Please make sure to give correct info before giving a definite
>>>>>>>>>>>> answer, most of the herbs used in CL is organic, not all.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99526 You
>>>>>>>>>>>> needed to share the account creation link as well.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99363 Please
>>>>>>>>>>>> check Harsh's response as that's more accurate since the customer wishes to
>>>>>>>>>>>> resell our products.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99358 This
>>>>>>>>>>>> customer has 2 AS and you should have also checked with his last name to
>>>>>>>>>>>> pull up the other orders...
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Please please be extra careful
>>>>>>>>>>>> with AS orders and make sure to check multiple times that there are no
>>>>>>>>>>>> active AS under the same customer's name, email, ZIP code.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Your mistake could cause us a big
>>>>>>>>>>>> problem as I have already mentioned in the past many a time to be extra
>>>>>>>>>>>> careful with AS subscriptions.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal  ZD 99331/99307
>>>>>>>>>>>> What was this ticket about? Where did you see the cx was charged with
>>>>>>>>>>>> ProVanax Inc.??
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99317 Who
>>>>>>>>>>>> informed you international orders are delivered within 5-7 business days??
>>>>>>>>>>>> This is totally inadvertent of you, not acceptable mate.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99334 Why
>>>>>>>>>>>> didn't you inform the cx of the recent order shipped, I have already
>>>>>>>>>>>> mentioned it several times to inform the cx of any recent order that's
>>>>>>>>>>>> undelivered when the cx wants to cancel AS orders. This is not good mate.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> On Tue, Feb 16, 2021 at 8:43 PM
>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 98993 Why was
>>>>>>>>>>>> this ticket in "Pending" status when you escalated this to Deb??
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> On Fri, Feb 12, 2021 at 8:52 PM
>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Ticket #98102:
>>>>>>>>>>>> You confirmed the AS was cancelled last month but it wasn't and Harsh
>>>>>>>>>>>> cancelled it today since the cx received another AS order...
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> PLEASE GIVE THE BEST EXCUSE TO
>>>>>>>>>>>> @Deeksha Dadu AND EXPLAIN WHY DIDN'T YOU CANCEL THE AS BACK THEN???
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> I see you are taking the
>>>>>>>>>>>> feedbacks pretty lightly and it's making our jobs pretty heavy....
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> On Thu, Feb 11, 2021 at 10:28
>>>>>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with Joe ZD
>>>>>>>>>>>> 99255 : What was the need to escalate to Deb when you could have simply
>>>>>>>>>>>> shared the response from Dr. Robbins as we have been doing it since  a long
>>>>>>>>>>>> time.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99214 Let me
>>>>>>>>>>>> clear this up again very clearly: We never quote the price of HFL
>>>>>>>>>>>> supplements in any other currency whatsoever, even with the recent exchange
>>>>>>>>>>>> rate....
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> So, please NEVER EVER quote
>>>>>>>>>>>> the price in any other currency... Hope it's clear...
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @team: I see a voicemail left
>>>>>>>>>>>> for Dr. Sam in Gmail where no one has followed up...any reason for this???
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99244 Why is
>>>>>>>>>>>> there a need to escalate this when we could simply ask the concern as he
>>>>>>>>>>>> enquired about the promotional email from us?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99262 Weren't
>>>>>>>>>>>> you supposed to suggest a partial refund for the extra items added instead
>>>>>>>>>>>> of cancelling the whole order?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 10, 2021 at 9:57
>>>>>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Harsh Sharma
>>>>>>>>>>>> Ticket #99036 I was able to easily pull this cx order in shopify with her
>>>>>>>>>>>> name... both of you certainly did not bother checking the details
>>>>>>>>>>>> properly...not acceptable
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99118 This
>>>>>>>>>>>> cx simply wanted to get the 2 bottles processed separately at the STS price
>>>>>>>>>>>> and still continue with AS, no need to suggest to place a one-time order.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD Ticket
>>>>>>>>>>>> #99150 This cx placed an order with us and has some questions as she
>>>>>>>>>>>> mentioned, please call her and check what help does she need from us...
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @everyone: Whenever a cx
>>>>>>>>>>>> reports a website error with placing an order online, please get all the
>>>>>>>>>>>> possible details like the device they're using, browser, error type, etc...
>>>>>>>>>>>> we need to find out the specific glitch so we need to know as much as
>>>>>>>>>>>> possible.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99167 When
>>>>>>>>>>>> you cancel an auto-ship please ensure to disable the auto-ship and cleat
>>>>>>>>>>>> the next attempt date as well.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 8, 2021 at 9:58
>>>>>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Please
>>>>>>>>>>>> respond to Dr Sam's question on leaving a message in response to a
>>>>>>>>>>>> customer's voicemail. It's been 2 days and I don't see a reply from you...
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari When the
>>>>>>>>>>>> customer complains about the website not working, do you ask what device do
>>>>>>>>>>>> they use? How many customers on an average have you been getting who faced
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> this issue? Please let me
>>>>>>>>>>>> know as I need to get to the bottom of this after reading the entire trail
>>>>>>>>>>>> of the email with Dr Sam.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with John
>>>>>>>>>>>> Gates EH-202101280645-155258: Why didn't you cancel the future orders when
>>>>>>>>>>>> the cx has decided to return this order and you shared the
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> return instructions?? This
>>>>>>>>>>>> is so petty and simple to understand, please don't repeat such a mistake.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with
>>>>>>>>>>>> Kris: When the product is close to expiration date then it is still okay to
>>>>>>>>>>>> use them since the shelf life is 3 years and the expiration date is for
>>>>>>>>>>>> only 1 year.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Hope it makes sense, please
>>>>>>>>>>>> email the customer informing the same. Once the bottle is opened it needs
>>>>>>>>>>>> to be consumed within 12 months.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @HFL Team Please follow up
>>>>>>>>>>>> on this order EH-202012222031-299830 from the fraud review section and
>>>>>>>>>>>> check if the customer placed this order and let me know.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 3, 2021 at 9:58
>>>>>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with
>>>>>>>>>>>> Brenda McKinney: No update in UC about the return instructions???? Please
>>>>>>>>>>>> update it UC notes, this is a repeated mistake... Not acceptable
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Feb 2, 2021 at 9:59
>>>>>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>>>>>> Thomas Rottler: You had to inform the cx about the recent shipment as he
>>>>>>>>>>>> could come back to us complaining about his recent auto-ship order
>>>>>>>>>>>> cancellation.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Please email this cx
>>>>>>>>>>>> informing about the shipment of his recent order.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>>>>>> Burhan: ZD 98918 Please check my response for your future reference so you
>>>>>>>>>>>> could deal with them on your own.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD 98851 The
>>>>>>>>>>>> cx confirmed the STS price, so what's the confusion about verifying it
>>>>>>>>>>>> again?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 1, 2021 at
>>>>>>>>>>>> 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with
>>>>>>>>>>>> Joe Pierobon: You did not respond to this customer for over 2 minutes and
>>>>>>>>>>>> he left the chat. Any reason for no response to the customer??
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  Chat with
>>>>>>>>>>>> Prosper Apkor: We are not allowing AmazonPay option for now, please be
>>>>>>>>>>>> informed and let the cx know accordingly.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team: Missed chat with
>>>>>>>>>>>> Yelena Katko - Who was in that shift on 30th Jan after @Abhishek Dalal and
>>>>>>>>>>>> why was the chat missed???
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 27, 2021 at
>>>>>>>>>>>> 10:05 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>>>>>> Dhruv: The shipments are delivered at the door-step of the recipient's
>>>>>>>>>>>> address, please inform the cx accordingly.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 26, 2021 at
>>>>>>>>>>>> 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD
>>>>>>>>>>>> 98638  Please be informed to never quote in any other currency except for
>>>>>>>>>>>> $US as the cx could complain later due to the
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> fluctuations in the
>>>>>>>>>>>> exchange rate.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 25, 2021 at
>>>>>>>>>>>> 10:10 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat
>>>>>>>>>>>> with Rafael Salas   EH-202101050101-299576: You confirmed the AS order of
>>>>>>>>>>>> AV for the month of May but the date was 5th Feb and no notes in UC?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Why this kind of a
>>>>>>>>>>>> repeated mistake? Please have a good explanation.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 22, 2021
>>>>>>>>>>>> at 10:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat
>>>>>>>>>>>> with Thomas Golaszewski... Please share the correct CC update link, I guess
>>>>>>>>>>>> you have called this customer to update it.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Here's the correct
>>>>>>>>>>>> link:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> https://www.hflorder.com/cc/
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 20, 2021
>>>>>>>>>>>> at 10:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma  Chat
>>>>>>>>>>>> with Holly Ragan: You should have cancelled the auto-ship of Blood Sugar
>>>>>>>>>>>> Optimizer and email the customer about the refund policy in this case.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> If the cx received
>>>>>>>>>>>> another bottle, I am sure he would have not been happy about it, please be
>>>>>>>>>>>> very careful with auto-ship orders and make sure to take appropriate
>>>>>>>>>>>> actions.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 19, 2021
>>>>>>>>>>>> at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>> EH-202101120629-333658  You rejected this order but did not process the
>>>>>>>>>>>> refund as the PayPal payment shows processed.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have done it for
>>>>>>>>>>>> this time but please ensure not to make such a mistake again.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Jan 14,
>>>>>>>>>>>> 2021 at 9:50 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>> @Nushat Hashmi Thanks for the clarification on CC info doubt, please let me
>>>>>>>>>>>> know if you have a further concern on this matter.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD
>>>>>>>>>>>> 98303 Could you show me the cx order of 3 BFO that she wants to exchange
>>>>>>>>>>>> with CL for? Is it on Shopify?? I couldn't find any order at UC.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Could you also
>>>>>>>>>>>> please share the login details and the link to Shopify so I could access
>>>>>>>>>>>> the orders from there?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD
>>>>>>>>>>>> 98310 Did you inform Jessica about the address update??
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 13,
>>>>>>>>>>>> 2021 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>> ZD  98262  You only cancelled one AS and there was another AS of CL still
>>>>>>>>>>>> active, why didn't you cancel the other one? Did the cx only want to cancel
>>>>>>>>>>>> one AS?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>> Nushat told me you informed him that we need CC details only when the order
>>>>>>>>>>>> amount is above $199... can I ask who trained you on this? Are you not
>>>>>>>>>>>> aware of our payment options??
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>> ZD 98269 There is an active auto-ship on this customer's name, did you not
>>>>>>>>>>>> have enough time to use the name filter to cross check ??
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>> ZD 97578 You simply needed to share the exchange instructions on this one
>>>>>>>>>>>> without escalating it to Deb, did you even go through the trail mail??
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>>>>>> ZD 98289 You needed to explain the monthly cut-off date of auto-ship
>>>>>>>>>>>> subscription which is one in every 24 days, please check my response.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 11,
>>>>>>>>>>>> 2021 at 9:57 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>>>>> ZD  98185  Please be informed shipping is not free on subsequent auto-ship
>>>>>>>>>>>> orders, be it domestic or international... Make sure to give the same info
>>>>>>>>>>>> to cx in the future.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>> :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 8,
>>>>>>>>>>>> 2021 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>>>> Were you able to create an account on "Shopify" Please confirm and let me
>>>>>>>>>>>> and Dr Sam know.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>>>>>> ZD  98163  May I ask where did you find the information of referral
>>>>>>>>>>>> discount being credited to PayPal account? Please check my response.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>> :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 6,
>>>>>>>>>>>> 2021 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>>>>> Ticket #97991 When you reinstate a cancelled auto-ship, then please make
>>>>>>>>>>>> sure the CC # reflects on the auto-ship page after enabling it and going
>>>>>>>>>>>> back again to verify.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>>>> EH-202101050014-588325 You cancelled the AS but did not inform the customer
>>>>>>>>>>>> about the recent order shipped, please do it so the cx doesn't come back
>>>>>>>>>>>> firing at us.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>> Dalal ZD 98048 Her last order has the correct expiration, you could have
>>>>>>>>>>>> simply updated the expiration date on the auto-ship page. Please stay
>>>>>>>>>>>> informed about such situation for your future reference.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>>>>> ZD 98061 In such situations, we could also share a 10% discount link
>>>>>>>>>>>> without escalating it to Deb.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>>>>> ZD 98024 Please check my response for your future reference.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>> :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 1,
>>>>>>>>>>>> 2021 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>>>>>>>> EH-202012300020-099330 This customer emailed on Gmail 1 day ago and no one
>>>>>>>>>>>> has even bothered to answer or reply to this customer. I see the emails
>>>>>>>>>>>> after this one responded to but this one was particularly left out. Could
>>>>>>>>>>>> you all answer why???
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>>>>> Chat with Abraham : We do not take financial info on chat or email, it
>>>>>>>>>>>> needs to be processed only over the phone. May I know if you checked with
>>>>>>>>>>>> someone in the office if you could ask for the CVC of credit card?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>>>> Hashmi ZD97922  Please put the name of the supplement when you use the
>>>>>>>>>>>> template as the response looks to be copy-pasted.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>> Dalal ZD 97941 : The auto-ship subscription was supposed to be cancelled as
>>>>>>>>>>>> per the customer's request. Please make sure to cancel and then pitch for
>>>>>>>>>>>> anything else.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> No notes
>>>>>>>>>>>> updated either??
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>>>>> ZD 97892 Please escalate such situations to Deb as it could put her off
>>>>>>>>>>>> from ordering in the future.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>> life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec
>>>>>>>>>>>> 29, 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>> Dalal ZD  Ticket #97804  Ths customer was confused with gelatin and we
>>>>>>>>>>>> simply needed to clarify the gelatin we use is plant-based but you shared
>>>>>>>>>>>> the return instructions, were you not aware of this at all?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara
>>>>>>>>>>>> Blythe Delfino Ticket Ticket #97816 I am quite surprised with your reply,
>>>>>>>>>>>> Kae. May I know on what grounds did you offer a 50% refund on an order
>>>>>>>>>>>> which is more than a year old??
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>>>> Hashmi ZD  Ticket #97845  The cx already confirmed by saying she would
>>>>>>>>>>>> appreciate the STS price, what's the point on reconfirming... Please
>>>>>>>>>>>> understand their expressions more clearly in such situations.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>> life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec
>>>>>>>>>>>> 24, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>> Sharma Chat with Vicki Oberg EH-202011051714-233633
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You offered
>>>>>>>>>>>> an exchange to which the customer agreed and later you offered a 50%
>>>>>>>>>>>> refund?? What were you thinking?? Did you read the customer's response??
>>>>>>>>>>>> Please explain
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>> Dalal ZD Ticket #97762 What's the need to escalate to Deb, all you needed
>>>>>>>>>>>> to do is share the return instructions since the cx was responded by Dr Sam
>>>>>>>>>>>> to not take the supplement and it is still under the refund time frame?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>> life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec
>>>>>>>>>>>> 23, 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>>>> Hashmi ZD  Ticket #97432  The store credit is valid until one year from the
>>>>>>>>>>>> date of purchase, just so you know. Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>> life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>>>>>>>>> Dec 22, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>> Dalal Chat with Debbie: The cx left the chat and there was no response from
>>>>>>>>>>>> your side for 3 minutes after your last response... What got you stuck in
>>>>>>>>>>>> sharing the link to access her order history?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>>>> Hashmi Chat with Alia: Please be informed we have a lot of merchant
>>>>>>>>>>>> accounts on most of our supplements name, so the customer could see any of
>>>>>>>>>>>> those merchant accounts on their CC statement. There are a few more like
>>>>>>>>>>>> HFL/ Dr Sam Robbins/ Health Media Inc/ etc...
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>> Sharma  Chat with Kim McFarland: We need to ask the reason for auto-ship
>>>>>>>>>>>> cancellation and offer STS price if required to retain the customer but you
>>>>>>>>>>>> didn't follow the procedure. Any reason for it?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>> life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon,
>>>>>>>>>>>> Dec 21, 2020 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>>>> Hashmi Chat with Ahmad  EH-202011260037-500139
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This
>>>>>>>>>>>> customer asked to increase the quantity to 2 bottles per month and not the
>>>>>>>>>>>> frequency, please check with this customer to reconfirm or email him
>>>>>>>>>>>> letting him know that he will receive 1 bottle of each supplement every
>>>>>>>>>>>> month. Please read the query carefully and check with the customer if he
>>>>>>>>>>>> was referring to the frequency or the quantity.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @everyone: ZD Ticket #97466  Why didn't anyone respond to this open ticket
>>>>>>>>>>>> since the last 5 days???
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>> to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed,
>>>>>>>>>>>> Dec 16, 2020 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @everyone: ZD  Ticket #97477 Someone marked this ticket as pending without
>>>>>>>>>>>> responding as well... @Vimal Tewari Please check who did this and I will
>>>>>>>>>>>> ask Ashish to find out and let Deeksha know about this unacceptable
>>>>>>>>>>>> behaviour
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>> to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed,
>>>>>>>>>>>> Dec 16, 2020 at 9:54 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @everyone: ZD  Ticket #97479  Why was this ticket not responded to???
>>>>>>>>>>>> Please let me know who was in shift at the time....
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>> to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>> Thu, Dec 10, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Vimal Tewari Could you please share the email ids of the new agents please
>>>>>>>>>>>> and share the feedback in the interim.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @nick: Chat with Michelle (EH-202012090014-399771): You must inform the
>>>>>>>>>>>> customer about the recent order shipped that has not been delivered when a
>>>>>>>>>>>> customer wants to cancel their auto-ship.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @harry: Chat with Lawrence: Please direct the customers to
>>>>>>>>>>>> www.4hfl.com to place the orders online apart from offering a
>>>>>>>>>>>> phone order.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>> Tue, Dec 8, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Pritish Nandi ZD  Ticket #97187  Please be informed the orders that are
>>>>>>>>>>>> being placed through healthfitnesslongevity.com is from our
>>>>>>>>>>>> new website and they are not accessible in UC so we need to escalate them
>>>>>>>>>>>> to Deb for now as I have informed DSR and he is making some videos on how
>>>>>>>>>>>> to access those orders, once it's available it will be shared with everyone.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Arjun Hurry Chat with Jorge: Please be informed the customer cannot make
>>>>>>>>>>>> any amendment in their account, so directing them to update CC info will
>>>>>>>>>>>> not work, it has to be done through the link or by calling us. Just letting
>>>>>>>>>>>> you know.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>> Thu, Dec 3, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal Chat with Leo Hogberg Yilmaz: The cx left the chat since
>>>>>>>>>>>> you didn't respond for around 3 minutes, what's your reason for this?
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal Chat with Errol: Why ask her to email from the website and
>>>>>>>>>>>> not escalating it to Deb at our end? We are the customer service team so
>>>>>>>>>>>> it's on us to escalate such matters to Deb and create a ZD ticket.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Vimal Tewari Chat with Ye Na Chen: Please offer a callback to such
>>>>>>>>>>>> customers apart from asking them to call us as they might not bother
>>>>>>>>>>>> calling us and we lose the sale.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>> Wed, Nov 25, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Kaeiara Blythe Delfino Chat with Robin: Your chat response upset the
>>>>>>>>>>>> customer and it sounded quite personal, you could have simply stated the
>>>>>>>>>>>> policy and not say much. If DSR comes across this chat, it could seriously
>>>>>>>>>>>> piss him off. Please stick to the basic policies without getting too
>>>>>>>>>>>> involved in it.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal Chat with Stacy Domer EH-202011060015-111478... You updated
>>>>>>>>>>>> the shipping address on this order but the cx asked to update the address
>>>>>>>>>>>> for future (Dec 2020) AS order...Please come up with a perfect excuse for
>>>>>>>>>>>> this kind of repeated mistake as I would like to know what went wrong with
>>>>>>>>>>>> you even after sharing so many feedbacks on amending future auto-ship
>>>>>>>>>>>> orders?????? And of course, why bother updating UC notes????
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Vimal Tewari ZD 96736 You reinstated the AS for this customer but didn't
>>>>>>>>>>>> bother updating the new shipping address and the CC info also needs to be
>>>>>>>>>>>> updated that you didn't check.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I
>>>>>>>>>>>> have explained this situation in the past to check the CC info if an
>>>>>>>>>>>> auto-ship is being reinstated after a long time as the information is wiped
>>>>>>>>>>>> out from our system. What's happening here??
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>> Tue, Nov 24, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @team: Please be informed to refund the same day international orders if
>>>>>>>>>>>> they don't show up in ship station and there's no tracking info in UC if a
>>>>>>>>>>>> cx requests for cancellation.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Vimal Tewari ZD 96626 The cx wanted to confirm the price for a one-time
>>>>>>>>>>>> purchase by putting a question mark at the end, please check my response
>>>>>>>>>>>> for your reference.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> On Fri, Nov 20, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Vimal Tewari Zd  96506  Please check my response for your future reference.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Nov 19, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal ZD  96519  Please check my response for your future
>>>>>>>>>>>> reference.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal Zd 96518 You cancelled the wrong AS, instead of BSO you
>>>>>>>>>>>> cancelled BPO. Please be careful.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Nov 18, 2020 at 9:54 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>>>> Delfino  EH-202011151414-533097 - What's the confusion here, when Dr Sam
>>>>>>>>>>>> confirmed the order was updated, then you simply had to process the refund,
>>>>>>>>>>>> if DSR or Deb would have processed the refund, it would show up in UC.
>>>>>>>>>>>> Please make a note of it for future reference.
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 17,
>>>>>>>>>>>> 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>>>>>>>> Ticket #96392 Please go through Dr Sam's response as he is not happy with
>>>>>>>>>>>> our generic responses, so please be specific with the customers in the
>>>>>>>>>>>> future.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>> Chat with Lee Blanchard: When a cx asks to confirm the order right after
>>>>>>>>>>>> placing an order online, please ask them to wait for a few hours as the
>>>>>>>>>>>> orders could take an hour or two sometimes to go through due to a technical
>>>>>>>>>>>> delay.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>> ZD 96371 Why was this not escalated to Deb as it's been unresponded to for
>>>>>>>>>>>> such a long time?
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 16,
>>>>>>>>>>>> 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>>>> Delfino CHat with John: The label of our supplements have the most updated
>>>>>>>>>>>> ingredient's list but you informed the cx the other way round. Please make
>>>>>>>>>>>> sure website information updates could sometimes be delayed but the label
>>>>>>>>>>>> will have the most accurate and updated ingredients list.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>> ZD  96360  You marked the ticket as solved but did not reject the order
>>>>>>>>>>>> from AR and also didn't confirm the cx the order was cancelled. Please make
>>>>>>>>>>>> sure to not miss such things again.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD
>>>>>>>>>>>> Ticket #96402 If a cx was promised of a discount by us in the past, then no
>>>>>>>>>>>> need to escalate to Deb, simply share the discount link with the cx.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>> :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 13,
>>>>>>>>>>>> 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>> Chat with Sanaye Kumagai: You had to check the order
>>>>>>>>>>>> EH-202010090007-277929 and ticket ZD  96119 since everything was clearly
>>>>>>>>>>>> mentioned.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I m not sure
>>>>>>>>>>>> why didn't you check this order or else you could have resolved the
>>>>>>>>>>>> customer's query. Please dig a little more when you work on customer's
>>>>>>>>>>>> multiple AS. Please check my response on ZD 96180 and let me know if you
>>>>>>>>>>>> have any confusion.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>> ZD Ticket #96185 Please check my response.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>>>> Delfino Again a few customers mentioned their calls are not being answered
>>>>>>>>>>>> or some problem with the phone lines. Missed chats again... I could only
>>>>>>>>>>>> assume some issue with your internet since it cannot be happening every
>>>>>>>>>>>> day. Please speak with your ISP as this could create a lot of problems for
>>>>>>>>>>>> us with so many customers complaining about their calls not being serviced
>>>>>>>>>>>> appropriately.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>>>> Delfino ZD 96320 serviced  The cx asked to move the next AS to 04/01/2021
>>>>>>>>>>>> but you changed it to 04/24/2024, a difference of 3 weeks... Could you
>>>>>>>>>>>> answer why??
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>> :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 12,
>>>>>>>>>>>> 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>> Dalal ZD  96295 Normally we must cancel the future orders in such cases if
>>>>>>>>>>>> a customer wants to return, so please make sure to cancel AS for such
>>>>>>>>>>>> customers.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>> Dalal ZD Ticket #96306  You only changed the year to 2099 of next AV order
>>>>>>>>>>>> but didn't change the INS date and the AS still showed enabled until I
>>>>>>>>>>>> cancelled it.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Any reason for
>>>>>>>>>>>> this mistake??
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>> :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov
>>>>>>>>>>>> 11, 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara
>>>>>>>>>>>> Blythe Delfino I have been observing a few customers complained their calls
>>>>>>>>>>>> are not being answered during your shift. If you are missing a call, are
>>>>>>>>>>>> you not calling them back? If Dr Sam comes to know about so much of call
>>>>>>>>>>>> drops then we could be in trouble.  Is there a frequent problem with your
>>>>>>>>>>>> phone or internet connection? We cannot afford to get so many complaints
>>>>>>>>>>>> from the customers about their calls not being answered.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> P.S. -2 chats
>>>>>>>>>>>> were also missed during your shift. Any reason for it?
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>> life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov
>>>>>>>>>>>> 9, 2020 at 9:55 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>> Dalal  EH-202010311042-455546
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket
>>>>>>>>>>>> #95917: You cancelled only one subscription of this customer while his
>>>>>>>>>>>> other auto-ship subscription was still active that you missed on
>>>>>>>>>>>> checking...  Now he is firing back at us holding us responsible for the
>>>>>>>>>>>> recent charge from his other AS EH-202011050006-133823. I had mentioned
>>>>>>>>>>>> this during the training to check cautiously when cancelling any
>>>>>>>>>>>> subscription if the customer has multiple subscriptions or not.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please be
>>>>>>>>>>>> very careful when you work on AS orders as we cannot afford to make a
>>>>>>>>>>>> mistake.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>> life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov
>>>>>>>>>>>> 7, 2020 at 11:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>> Dalal  Thanks for the clarification.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>> life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov
>>>>>>>>>>>> 7, 2020 at 11:11 AM Abhishek Dalal <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chat with
>>>>>>>>>>>> Abdulla Boubshait: Yes i called cx but as per him he is geting $145
>>>>>>>>>>>> discount on our website. and we only providing him 10% discount which is
>>>>>>>>>>>> around $39. So he said we will place an order from website.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> However, I
>>>>>>>>>>>> advised him to use chrome and clear browser's cache & cookies & told him
>>>>>>>>>>>> for any further query he can call us or ask us to call him back.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek
>>>>>>>>>>>> Dalal
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> ________________________________
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From:
>>>>>>>>>>>> "Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>>>>>>>>> "Abhishek Dalal" <[email-masked]>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>>>>>>>>> "Kaeiara Blythe Delfino" <[email-masked]>,
>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>> [email-masked]>, "Vimal Tewari" <
>>>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent:
>>>>>>>>>>>> Friday, November 6, 2020 9:57:54 PM
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject:
>>>>>>>>>>>> Re: Audit feedback
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>> Dalal Chat with  Abdulla Boubshait : Did you call the customer to place an
>>>>>>>>>>>> order? I don't see any recent order.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>> Dalal ZD # 96096 Please check my reply and respond to the customers in the
>>>>>>>>>>>> future in similar cases without escalating to Deb.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>> life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon,
>>>>>>>>>>>> Nov 2, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>> Dalal Chat with  Kathy Philippi : She had a new auto-ship where the
>>>>>>>>>>>> shipping address had to be updated but you pulled her old auto-ship
>>>>>>>>>>>> subscription and change the address on the order but not on the AS page.
>>>>>>>>>>>> Please REMEMBER this, shipping address needs to be UPDATED ON FUTURE
>>>>>>>>>>>> auto-ship orders, not on the one that has been shipped. Please be very
>>>>>>>>>>>> careful in the future. Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>> Dalal Chat with Robert Adler: FYI, You could process the auto-ship order
>>>>>>>>>>>> for the customers same day without further delay if they are out of stock.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>> life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri,
>>>>>>>>>>>> Oct 30, 2020 at 9:41 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal ZD  95872  Please check my response for your future
>>>>>>>>>>>> reference. Sometimes, we don't need to escalate to Deb in such cases.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal ZD  95876  Please check my response as your reply was not
>>>>>>>>>>>> fully addressed to the cx concern.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal ZD  95158  Please check my response since you did not reply
>>>>>>>>>>>> to his concern on the shipping address.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>> to life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>>>>>>>>> Oct 29, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal  95820 Please check my response and save the reply so you
>>>>>>>>>>>> could use that in the future for similar queries.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>> to life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>>>>>>>>> Oct 27, 2020 at 9:57 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal  Ticket #95313 I asked you a question on this ticket but
>>>>>>>>>>>> you simply responded with "acknowledged". I would like to know how did you
>>>>>>>>>>>> figure out the order has been cancelled/refunded and asked the customer to
>>>>>>>>>>>> place a new order?
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>> to life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>> Tue, Oct 27, 2020 at 9:54 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Arjun Hurry Thank you for taking the responsibility, please make sure to
>>>>>>>>>>>> later email the customer just to build trust with the customers if such
>>>>>>>>>>>> things happen. Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>> Mon, Oct 26, 2020 at 10:14 PM Arjun Hurry <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Arif - I think I had a concurrent chat on another process and missed this
>>>>>>>>>>>> one. This is my error.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> ________________________________
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> From: "phaedrusrf" <[email-masked]>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>> [email-masked]>, "Vimal Tewari" <
>>>>>>>>>>>> [email-masked]>, "Abhishek Dalal" <
>>>>>>>>>>>> [email-masked]>, "arjun hurry" <
>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Sent: Monday, 26 October, 2020 22:01:13
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Subject: Re: Audit feedback
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Kaeiara Blythe Delfino @Abhishek Dalal  Ticket #95313 Kae, please check
>>>>>>>>>>>> your confusing response about placing 2 orders where the customer placed
>>>>>>>>>>>> only 1 order but repeated the items that should have been clearly mentioned
>>>>>>>>>>>> to him.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Abhishek - Where did you confirm the order was cancelled as the payment
>>>>>>>>>>>> still shows processed without any refund update?
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Arjun Hurry Saw an unattended chat from p. Lynn What happened at the time?
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal ZD 95607  You did not address the queries of the customer
>>>>>>>>>>>> and straightaway escalated to Deb, please check my response and let me know
>>>>>>>>>>>> if you have a confusion.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal ZD 95679 Please check my response for your reference.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @everyone: BFO is back in stock, so please inform the customers accordingly.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>> Fri, Oct 23, 2020 at 9:59 AM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Thanks for the update.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>> Thu, Oct 22, 2020 at 10:16 PM Kaeiara Blythe Delfino <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I
>>>>>>>>>>>> spoke to customer over the phone. Initially in chat she said she wants AV
>>>>>>>>>>>> instead of BFO.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cx
>>>>>>>>>>>> still have so many stocks (BFO) .. Then, she requested for next AS it will
>>>>>>>>>>>> be both AV and BFo but for 5 months duration..So thats why next auto order
>>>>>>>>>>>> would be april then 5 months frequency.Notes has been updated.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>> Fri, Oct 23, 2020, 12:28 AM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Kaeiara Blythe Delfino  EH-202010210009-299050 This customer wants 3 BFO
>>>>>>>>>>>> and 3 AV from next AS, I only see the request to change the  3 BFO to 3 AV
>>>>>>>>>>>> but
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> not sure, if the cx also wanted to continue with BFO and AV?? Please
>>>>>>>>>>>> clarify since the notes are not clear.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Oct 15, 2020 at 10:01 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Vimal Tewari Chat with Saad: We need to inform the customer to check the
>>>>>>>>>>>> ingredients list on the website and check with their country's customs if
>>>>>>>>>>>> any ingredient is banned
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> as there could be certain herbs that are legal in the US but may be illegal
>>>>>>>>>>>> in the EU or elsewhere and we cannot be held accountable for it.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal Ticket #95309 When you reinstate an auto-ship subscription,
>>>>>>>>>>>> please save the changes and go back again to the auto-ship page to confirm
>>>>>>>>>>>> if the
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> credit card info is reflecting or if it's wiped out. We need to inform the
>>>>>>>>>>>> customers to update CC info if the information is not available. CC info
>>>>>>>>>>>> may be wiped out
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> when a customer's AS subscription is deactivated for more than a month.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Oct 14, 2020 at 10:00 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal ZD  95269  Please escalate such cases to Deb as there are
>>>>>>>>>>>> certain orders that are being placed on a new website and we do not have
>>>>>>>>>>>> the access of those orders, so we need to escalate to Deb to look into them.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Sep 2, 2020 at 10:50 PM Kaeiara Blythe Delfino <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> for customer zelemae, she said why i am being charges for shipping. so i
>>>>>>>>>>>> thought she was charged already for shipping. later part only she mentioned
>>>>>>>>>>>> that she is about to place order.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> will take note.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Sep 3, 2020, 12:27 AM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Kaeiara Blythe Delfino Zelemae
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> 11:49 PM
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> I am ordering four different items. The total amount is over $100.00. On
>>>>>>>>>>>> your site there is a free shipping for over $100. Why am I being charges
>>>>>>>>>>>> for shipping?
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> You need to read the customer's initial message first before providing
>>>>>>>>>>>> irrelevant information from previous orders.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> - 3 chats were missed during your shift, please make sure your internet
>>>>>>>>>>>> connection is working ok, also did you email these customers whose chats
>>>>>>>>>>>> were missed to check on what assistance did they need?
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal Ticket #93791 Please check my response for your future
>>>>>>>>>>>> reference so you don't have to escalate
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> this to Deb every time.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Kaeiara Blythe Delfino  ZD #89648 You need to specifically inform the
>>>>>>>>>>>> customers we do not refund shipping and handling
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> that you missed out in your response. Please be careful.
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Kaeiara Blythe Delfino  Ticket #93758 You simply needed to share the
>>>>>>>>>>>> return instructions
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> as we could pull the order using the email ID..no need to reconfirm...
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> good job with canceling the auto-ship subscription
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> P.S. - @Kaeiara Blythe Delfino
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal @Vimal Tewari
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Please follow up on the old declined orders as well... There are
>>>>>>>>>>>> international orders on which you need to follow up during the local
>>>>>>>>>>>> business hours and I see no one followed up on this order
>>>>>>>>>>>> EH-202008280346-111265 since 08/28...this also includes agents logged in
>>>>>>>>>>>> during morning and afternoon shifts...
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Arif
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>> > > > >
>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>