Subject: Re: Audit feedback
From: Phaedrus Arif <[email-masked]>
To: Nushat Hashmi <[email-masked]>, Dimpy Chawla <[email-masked]>, Ashish Dabral <[email-masked]>, Nitin Mishra <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Vimal Tewari <[email-masked]>, Avneet Singh <[email-masked]>
Date: Thu, 3 Jun 2021 21:58:11 +0530

@Avneet Singh <[email-masked]> Chat with Secue Allen: Did you
inform the shipping team to update the name after changing it in UC?

Thanks
Arif
Cheers to life :-)

On Wed, Jun 2, 2021 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:

> @Dimpy Chawla <[email-masked]> ZD  104799, you escalated to
> cancel the shipment to SFC with the wrong shopify order id #3675, it should
> have been #3765. Due to your typo, the order was
> sent to this customer which will certainly upset him. What's your
> explanation for this mistake??
>
> @Nushat Hashmi <[email-masked]> ZD 104883 You escalated this
> to Jessica without informing her what to remove and simply asking to hold
> the order. Internal notes of the ticket and UC notes
> as well were updated by you asking her to remove BPO but I don't see your
> request to Jessica on this one. What's going on with the incomplete
> escalations now?
>
> @Nitin Mishra <[email-masked]> Chat with Adhitya Sathya Kumar
> in 05/30 : Please avoid using such term "Frontdesk" rather let them know we
> are customer support and the query will be
> forwarded to the relevant team.
>
> @Avneet Singh <[email-masked]> Chat with Cornelius Williams on
> 05/31: EH-202105231522-555845 Where are the UC notes for the exchange you
> offered to the cx? Please make sure to update
> UC notes every time you work on an order.
>
> @Avneet Singh <[email-masked]> Chat with Gayle Mercier on
> 05/31: EH-202105301726-500646 Again no UC notes?? Did you email the
> shipping team to update the shipping address?
>
> @Avneet Singh <[email-masked]> EH-202105301800-411245: When a
> customer calls in to cancel the order on the same day, please follow the
> procedure of "Complete refund and reject"
> Please do not remove the items from UC.
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Thu, May 27, 2021 at 10:00 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @Nushat Hashmi <[email-masked]> ZD 103946 This cx clearly
>> mentioned his AS order to be moved to the end of June and your response is
>> surprising. Did you check the date after drafting the response??
>> We had to refund $56.83 to this customer because of your negligent
>> response. This is not cool at all and please work carefully as your action
>> could cause a problem for the whole LSM team
>> if this email is read by Dr. Sam.
>>
>> @Avneet Singh <[email-masked]> Chat with Jasim Bhuiyan: You
>> have been informed during the training that we never ever share the coupon
>> code with the cx, ONLY PROVIDE THEM THE LINK. Please
>> make sure to never share ANY DISCOUNT CODE with the customers, it's just
>> for internal agents only. Let me know if you have further confusion as I
>> don't want to see this happening again.
>>
>> @Avneet Singh <[email-masked]> Chat with Tammy Bailey: You
>> did not address her concern with the calculation of the price of bottles
>> correctly. 1 bottle costs $49.97, so when the cx buys 4 bottles at $49.97
>> each,
>> it sums up to $199.97 and they get 3 bottles free and the average price
>> of all the bottles comes down to $28.57. Please make sure to understand the
>> concept of pricing and let me know
>> if you have any further confusion.
>>
>> @Avneet Singh <[email-masked]> Chat with Rosemary on 05/24:
>> Her email id is registered with us, not sure why were you not able to find
>> it as I could pull her details easily with the email id.
>> Your UC notes date shows 05/21 but you worked on it on 05/23, please make
>> sure to put the correct date. And again, please "USE GRAMMARLY"
>> your English grammar needs to meet the minimum standards. This reply
>> sounds very casual and incorrect and PLEASE USE UPPER CASE in the beginning
>> and write more professionally.
>> as per your "*request I m cancel" the auto-ship* for blood flow
>> optimizer and cholestlo.
>> Is there anything else I may assist you with?
>>
>>    @Nushat Hashmi <[email-masked]> Chat with Anna Prescott
>> on 05/25: You did not take any action at the customer's request and I do
>> not see any UC notes either. What happened here??
>>
>> @Dimpy Chawla <[email-masked]> Chat with Zijie Zheng VJDS:
>> You confirmed the shipping address of US was updated but I see the order
>> has been shipped to a Chinese address.
>> Your notes confirm the Chinese address was updated by you but on chat you
>> confirmed the cx about the US address. Please clarify what went on in this
>> case.
>>
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Wed, May 26, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Avneet Singh <[email-masked]> Chat with Peter Foy on 05/19
>>>  EH-202105191236-000389: When the cx mentions any discount, you need to
>>> ask specific questions like when did they receive
>>> the email and did they use the link provided in the email to place the
>>> order so they could get the discount. Simply telling them we cannot apply
>>> the discount will certainly
>>> irate the cx, so please be watchful and try to ask more specific
>>> questions and provide an appropriate solution.
>>>
>>> @Avneet Singh <[email-masked]> Chat with Sandra Toy on
>>> 05/19: You responded with  "LS5P use this coupan you will get 5% off" wherein
>>> I need clarification as to who informed you to share the
>>> coupon codes when I had already mentioned during the training we don't
>>> share coupon codes and simply ask the cx to place the order using the link
>>> emailed to them.
>>> Please never ever share coupon codes, we only share the link that has
>>> discount codes embedded in it.
>>>
>>> @Nushat Hashmi <[email-masked]> Chat with Tony on 05/19:
>>> You need to ask more specific questions about his cancellation email
>>> requests so we could respond appropriately and we must try to avoid
>>> any dispute from the cx side as it costs the company some money as well,
>>> instead offer them 50% refund and if they are adamant then offer a return
>>> for a refund even in auto-ship as well.
>>>
>>> @Nushat Hashmi <[email-masked]> Chat with Leandrew Drake on
>>> 05/20: You should also change the frequency to monthly as the cx was
>>> receiving AV on a monthly basis, please be careful of such
>>> changes as it could upset the customers. I have changed it for this time
>>> but I hope you don't repeat this kind of petty mistake.
>>>
>>> @Nitin Mishra <[email-masked]> Chat with Jonas Al-Tayr on
>>> 05/20: You can't say there is no date mentioned when the package will be
>>> delivered. We let them know about the ETA and ask them to wait
>>> for business days and not calendar days. If they still do not receive
>>> the priority or express shipping orders within the stipulated time then we
>>> escalate it to Deb. Please be informed.
>>>
>>> @Avneet Singh <[email-masked]> Chat with William Gibisser on
>>> 05/20:  You responded to the cx with "It is taking time plz be online & no
>>> prblm i find it". Please refrain from casual terms and use complete
>>> words with
>>> proper punctuations, upper cases, etc. We need to handle the chats
>>> professionally, not casually.
>>>
>>> @Nushat Hashmi <[email-masked]> Chat with Paul Shireman on
>>> 05/20: You took 2 minutes to address to this customer's query after
>>> greeting him and then he left. You did not provide our call-back
>>> number either. Please make sure your responses are swift without long
>>> delays and provide complete resolution on time.
>>>
>>> @Nushat Hashmi <[email-masked]> Chat with Donna Prince on
>>> 05/21: The cx clearly mentioned she wanted to keep the AS for CL and cancel
>>> other items but your robotic response with the cancellation
>>> of the whole auto-ship subscription didn't make sense in this case. On
>>> top of that, you proactively gave her the STS price for CL which she
>>> already wanted to continue with. Please
>>> EXPLAIN what were you thinking at the time of drafting your responses?
>>>
>>> @Nushat Hashmi <[email-masked]> Chat with Robert Smith on
>>> 05/21: You again delayed your response time and the cx left the chat.
>>> What's taking you so long to respond to the customers?
>>> I saw you emailed the cx later but on the chat portal, we cannot take a
>>> long time to respond to the customers.
>>>
>>> @Nitin Mishra <[email-masked]> Chat with Lorenzo on 05/22: I
>>> was able to find the other order of this customer EH-202007271913-277335
>>> with his last name, please try several ways to find a cx
>>> order with the last name, phone number, ZIP code, and email id, of
>>> course. Please escalate this to Deb informing the cx never received the
>>> order and email the cx with an apology
>>> and let him know it has been escalated to the relevant team.
>>>
>>>
>>>
>>> *TO EVERYONE:*
>>> **PLEASE INSTALL GRAMMARLY AS I SEE MOST OF YOU MAKING FREQUENT
>>> GRAMMATICAL ERRORS IN YOUR EMAILS AND CHAT RESPONSES"
>>>
>>> "Also, please avoid sending emails to Dr. Sam unless he has to take any
>>> action in any given situation".
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Fri, May 14, 2021 at 9:57 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Avneet Singh <[email-masked]> ZD 103861 This cx is on
>>>> auto-ship and his last order was back in Feb this year. Did you forget the
>>>> refund policy on auto-ship subscriptions? There's no cashback on auto-ship
>>>> orders either.
>>>> Please read the refund guarantee extremely carefully again and make
>>>> sure not to give the wrong info to the customers.
>>>>
>>>> @Nitin Mishra <[email-masked]> ZD 103828 Please don't
>>>> blindly copy-paste the AS cancellation template, in this case, the cx
>>>> requested to remove a product and not cancel the AS but you canceled the
>>>> entire AS. Please be careful and draft your response carefully.
>>>>
>>>> @Nitin Mishra <[email-masked]> ZD 103846 You shared the
>>>> return instructions but never updated the UC notes, any reason for it??
>>>> Please explain.
>>>>
>>>> @Dimpy Chawla <[email-masked]> ZD 103859 Please check my
>>>> response and let me know if you realize what mistake did you make.
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Thu, May 13, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Vimal Tewari <[email-masked]> Chat with  #99916419:  Chat
>>>>> response from you seemed to very irresponsive when the cx is inquiring
>>>>> about our supplements.
>>>>> Why would you ask the customer to check with a doctor when you could
>>>>> have simply mentioned the basic difference between BPO and BFO? This is
>>>>> certainly not the right way mate.
>>>>> The cx clearly mentioned his BP is good but he has issues with blood
>>>>> flow so you could have told him about BFO benefits rather than shrugging
>>>>> off your responsibility. Not acceptable at all.
>>>>>
>>>>> @Nushat Hashmi <[email-masked]> EH-202104281239-022115
>>>>> When you updated the ordered item, what did you remove and how did you
>>>>> adjust the payment difference as the cx came on chat
>>>>> recently and asked about the refund of the removed items. Please check
>>>>> and let me know.
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Wed, May 12, 2021 at 10:06 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Dimpy Chawla <[email-masked]> ZD 103731, you changed the
>>>>>> shipping address for this cx on his last order but it needed to be updated
>>>>>> on the AS page for future orders, did you forget the process
>>>>>> to update the shipping address? Please make sure to not repeat this
>>>>>> mistake as the order for this customer is shipped out to his old address
>>>>>> and he has all the reasons to blame us.
>>>>>> I have replied to the cx about this and if he wants us to reship the
>>>>>> order to his new address immediately, please escalate to Deb without
>>>>>> waiting for this package to return to us.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Tue, May 11, 2021 at 10:08 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @[email-masked] <[email-masked]> Chat with
>>>>>>> Jonathan ZD 103725: It appears you did not comprehend the customer's issue
>>>>>>> fully, he had trouble placing the order
>>>>>>> so you should have offered a call back rather than asking him to
>>>>>>> call back since he had to make an international call which is not feasible
>>>>>>> for him. Secondly, you shared the link to
>>>>>>> update CC info for auto-ship customers which is not relevant in this
>>>>>>> case since he doesn't have any active AS subscription with us. Also, the cx
>>>>>>> wanted to access his account details
>>>>>>> but we do not offer any account creation for customers other than
>>>>>>> auto-ship subscribers and that as well with limited access. Please check my
>>>>>>> response to the email you escalated
>>>>>>> to Deb. Please be informed of this info for your future reference.
>>>>>>>
>>>>>>> @Nushat Hashmi <[email-masked]> ZD 103658 You typed the
>>>>>>> wrong name of our supplement Blood Reassure Optimizer, what's the reason
>>>>>>> for this silly blunder?
>>>>>>>
>>>>>>> @Nitin Mishra <[email-masked]> ZD 103666, 103668,
>>>>>>> 103683, 103661 Please offer the STS price of $25 in AS cancellation request
>>>>>>> where the cx doesn't provide any reason.
>>>>>>>
>>>>>>> @[email-masked] <[email-masked]> ZD 103441
>>>>>>> Please make sure to use the upper case and avoid grammatical mistakes, I
>>>>>>> have noticed in quite a few tickets. Please install "Grammarly"
>>>>>>>
>>>>>>> @Nitin Mishra <[email-masked]> ZD 103640 When the cx
>>>>>>> informed about the cancellation reason, you needed to offer to delay a few
>>>>>>> months instead of simply acknowledging. The idea is to retain
>>>>>>> the cx and at least make an attempt or two by offering them
>>>>>>> alternatives.
>>>>>>>
>>>>>>> @Dimpy Chawla <[email-masked]> ZD 103699 You did not
>>>>>>> change the next attempt date while canceling the AS, please make sure to
>>>>>>> change the date if you see a date popping up in that section.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Mon, May 10, 2021 at 10:00 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Nitin Mishra <[email-masked]> Chat with Rachel Munyai:
>>>>>>>> I guess you did not comprehend the cx query. She meant if it's okay to stop
>>>>>>>> taking supplements during other medication
>>>>>>>> but you shared the exchange instruction which was not relevant and
>>>>>>>> you could have simply informed the cx it's okay to stop taking the
>>>>>>>> supplement. Please be careful in the future.
>>>>>>>>
>>>>>>>> @Dimpy Chawla <[email-masked]> Chat with Kevin Beaty:
>>>>>>>> You updated the address but did not mention anything in UC notes?? Also,
>>>>>>>> the city name was not correctly updated which I did.
>>>>>>>> Please be very careful with AS orders and make sure to update the
>>>>>>>> notes.
>>>>>>>>
>>>>>>>> @[email-masked] <[email-masked]> Chat with
>>>>>>>> James Peters: You did not answer the cx query correctly, he inquired about
>>>>>>>> the order for the month of May and you shared the details from last month.
>>>>>>>> His recent order was processed on 05/10 which you should have
>>>>>>>> informed him about but you didn't. Please read the query carefully and
>>>>>>>> answer appropriately in the future.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, May 6, 2021 at 10:00 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Nushat Hashmi  ZD 103525 Did you read the customer's query
>>>>>>>>> carefully?? I didn't expect this from you. Please read through
>>>>>>>>> again
>>>>>>>>> and let me know what mistake did you make?
>>>>>>>>>
>>>>>>>>> @[email-masked]: ZD 103525 Please check my response for
>>>>>>>>> future
>>>>>>>>> reference.
>>>>>>>>>
>>>>>>>>> @Vimal Tewari ZD 103497 Please never say our supplements are
>>>>>>>>> "completely organic", rather say "mostly organic".
>>>>>>>>>
>>>>>>>>> @Nushat Hashmi ZD 103095 How did you charge the customer for the
>>>>>>>>> added
>>>>>>>>> bottle? We can only remove but cannot add anything since we don't
>>>>>>>>> have
>>>>>>>>> a way to charge the cx separately.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>> On Wed, May 5, 2021 at 10:08 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> >
>>>>>>>>> > @Nushat: ZD 103352 Where are your UC notes after working on this
>>>>>>>>> account??
>>>>>>>>> >
>>>>>>>>> > @Avneet: ZD 103274 Please share the instructions link from the
>>>>>>>>> website
>>>>>>>>> > or direct them to visit the instructions tab on the website to
>>>>>>>>> get
>>>>>>>>> > detailed dosage info.
>>>>>>>>> >
>>>>>>>>> > @Nitin ZD 103254: Please use a business alias instead of your
>>>>>>>>> real name.
>>>>>>>>> >
>>>>>>>>> > @Avneet: ZD 103297: What name did you use?? Instead of the
>>>>>>>>> customer's
>>>>>>>>> > name, you used his email id to address in your response. Please
>>>>>>>>> be
>>>>>>>>> > careful of such silly mistakes.
>>>>>>>>> > Also, no update in UC notes?? Why??
>>>>>>>>> >
>>>>>>>>> > @Avneet: ZD 103467 EH-202105050759-522367: The order shows
>>>>>>>>> shipped
>>>>>>>>> > already, did you escalate this to Jessica and Deb to update and
>>>>>>>>> refund
>>>>>>>>> > accordingly?
>>>>>>>>> >
>>>>>>>>> > @Avneet ZD 103473 Please check my response and make sure to
>>>>>>>>> check the
>>>>>>>>> > tracking update before responding to the cx as his recent order
>>>>>>>>> still
>>>>>>>>> > shows in transit and it's been over 5 weeks which is too late for
>>>>>>>>> > domestic orders. Please check my response and let me know if you
>>>>>>>>> have
>>>>>>>>> > any confusion.
>>>>>>>>> >
>>>>>>>>> > @Avneet: ZD 103479 Why didn't you respond to this ticket that
>>>>>>>>> was open
>>>>>>>>> > for over an hour within your shift time??
>>>>>>>>> >
>>>>>>>>> > Thanks
>>>>>>>>> > Arif
>>>>>>>>> > Cheers to life :-)
>>>>>>>>> >
>>>>>>>>> > On Tue, May 4, 2021 at 9:58 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > >
>>>>>>>>> > > @Vimal Tewari  ZD 103231 You added BPO to the order and left
>>>>>>>>> the date
>>>>>>>>> > > to 05/30/2021 and also the cx asked to change the frequency of
>>>>>>>>> the
>>>>>>>>> > > shipments that you never addressed. Why??
>>>>>>>>> > >
>>>>>>>>> > > @Vimal Tewari  ZD 103221 Again a similar mistake, you informed
>>>>>>>>> the cx
>>>>>>>>> > > of the next AS for both AV and BFO to be on 05/24, but for BFO
>>>>>>>>> the AS
>>>>>>>>> > > date was 05/25. What's happening??
>>>>>>>>> > >
>>>>>>>>> > > @Nitin: ZD 103254 Why didn't you use your alias name??
>>>>>>>>> @Ashish Dabral
>>>>>>>>> > > Please share the email ids of new agents with me.
>>>>>>>>> > >
>>>>>>>>> > >
>>>>>>>>> > >
>>>>>>>>> > > Thanks
>>>>>>>>> > > Arif
>>>>>>>>> > > Cheers to life :-)
>>>>>>>>> > >
>>>>>>>>> > > On Thu, Apr 29, 2021 at 10:06 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > >
>>>>>>>>> > > > @Harsh Sharma ZD 103186 The cx had another auto-ship with us
>>>>>>>>> for
>>>>>>>>> > > > CholesLo and AlphaViril that you failed to check. Please be
>>>>>>>>> very
>>>>>>>>> > > > careful when you have to check a customer's auto-ship
>>>>>>>>> details.
>>>>>>>>> > > >
>>>>>>>>> > > > Thanks
>>>>>>>>> > > > Arif
>>>>>>>>> > > > Cheers to life :-)
>>>>>>>>> > > >
>>>>>>>>> > > > On Thu, Apr 22, 2021 at 10:01 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > >
>>>>>>>>> > > > >  @everyone: No one has followed up on declined orders
>>>>>>>>> since 04/19...
>>>>>>>>> > > > > there are over 20 accounts in the AR section. any reason
>>>>>>>>> for this
>>>>>>>>> > > > > negligence???
>>>>>>>>> > > > >
>>>>>>>>> > > > > @everyone: EH-202104170634-511144 Please call up this
>>>>>>>>> customer's bank
>>>>>>>>> > > > > which is Barclays to verify the address and transaction as
>>>>>>>>> per Dr.
>>>>>>>>> > > > > Sam's instructions and inform him to ship the order
>>>>>>>>> > > > > accordingly.
>>>>>>>>> > > > >
>>>>>>>>> > > > > @Dimpy Chawla  ZD 102657 Did you call this customer or ask
>>>>>>>>> anyone to
>>>>>>>>> > > > > call this cx back after promising him?
>>>>>>>>> > > > >
>>>>>>>>> > > > > @Dimpy Chawla ZD 92702 You didn't share the CC info update
>>>>>>>>> link with
>>>>>>>>> > > > > the cx that she requested specifically. What's the reason
>>>>>>>>> to miss out
>>>>>>>>> > > > > on this important thing??
>>>>>>>>> > > > >
>>>>>>>>> > > > > @Nushat Hashmi  ZD 102765 Please inquire the link that
>>>>>>>>> customers use
>>>>>>>>> > > > > to place the order instead of blindly escalating it and
>>>>>>>>> making the cx
>>>>>>>>> > > > > run back and forth.
>>>>>>>>> > > > >
>>>>>>>>> > > > > Thanks
>>>>>>>>> > > > > Arif
>>>>>>>>> > > > > Cheers to life :-)
>>>>>>>>> > > > >
>>>>>>>>> > > > > Arif
>>>>>>>>> > > > > Cheers to life :-)
>>>>>>>>> > > > >
>>>>>>>>> > > > >
>>>>>>>>> > > > > On Tue, Apr 20, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > > >
>>>>>>>>> > > > > > @Nushat Hashmi Chat with Saeed: you replied: In a single
>>>>>>>>> order you can select maximum 87 bottles for one product,... what kind of
>>>>>>>>> typo is it and you never even corrected it until the end of the chat?
>>>>>>>>> > > > > >
>>>>>>>>> > > > > > @Dimpy Chawla When I logged in with Nushat, we saw
>>>>>>>>> multiple emails in zendesk that was not responded to. Please give me some
>>>>>>>>> good excuses that why were you not able to respond to them.
>>>>>>>>> > > > > > Where is your accountability in your reference to
>>>>>>>>> teamwork? Please explain...
>>>>>>>>> > > > > >
>>>>>>>>> > > > > > @Dimpy Chawla ZD 102437 You were also supposed to change
>>>>>>>>> the year of the next AS date that you missed. Please be careful.
>>>>>>>>> > > > > >
>>>>>>>>> > > > > >
>>>>>>>>> > > > > >
>>>>>>>>> > > > > > Thanks
>>>>>>>>> > > > > > Arif
>>>>>>>>> > > > > > Cheers to life :-)
>>>>>>>>> > > > > >
>>>>>>>>> > > > > >
>>>>>>>>> > > > > > On Mon, Apr 19, 2021 at 10:31 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > > >>
>>>>>>>>> > > > > >> @Dimpy Chawla Chat with Sonia Greene: You mentioned the
>>>>>>>>> date in DD/MM format which confused the cx and she rated your chat bad. Do
>>>>>>>>> you need to be reminded of such basic
>>>>>>>>> > > > > >> things about the date format of the US?? Please be
>>>>>>>>> careful of such silly mistakes.
>>>>>>>>> > > > > >>
>>>>>>>>> > > > > >> @team Why was the chat of Juliane Biro missed? @Vimal
>>>>>>>>> Tewari  it was either your shift or the next agent. Please let me know.
>>>>>>>>> > > > > >>
>>>>>>>>> > > > > >> @Nushat Hashmi Chat with Kenneth Adderley: Why did you
>>>>>>>>> not reinstate the AS and update the address after promising the cx?
>>>>>>>>> > > > > >> Were you waiting for someone else to complete your
>>>>>>>>> task??
>>>>>>>>> > > > > >>
>>>>>>>>> > > > > >> Thanks
>>>>>>>>> > > > > >> Arif
>>>>>>>>> > > > > >> Cheers to life :-)
>>>>>>>>> > > > > >>
>>>>>>>>> > > > > >>
>>>>>>>>> > > > > >> On Wed, Apr 14, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > > >>>
>>>>>>>>> > > > > >>> @Dimpy Chawla ZD 102140 This ticket was left open for
>>>>>>>>> a long time during your shift and all you had to do was merge it with the
>>>>>>>>> other open ticket. What's your reason this time?
>>>>>>>>> > > > > >>>
>>>>>>>>> > > > > >>> @Dimpy Chawla ZD 102095 You did not address the
>>>>>>>>> request for the first order for which the customer asked about the refund
>>>>>>>>> policy. Why??
>>>>>>>>> > > > > >>>
>>>>>>>>> > > > > >>> @Dimpy Chawla  ZD 102138 Please try no to refund the
>>>>>>>>> same day international auto-ship orders until we get a confirmation from Dr
>>>>>>>>> Sam since the orders are processed
>>>>>>>>> > > > > >>> at midnight and shipped out first thing in the
>>>>>>>>> morning. In this case, I see the shipping label has been created and I hope
>>>>>>>>> the shipping could be cancelled by Dr Sam.
>>>>>>>>> > > > > >>> Please be careful and before refunding check
>>>>>>>>> shipstation or shopify to locate the shipping details and only refund if
>>>>>>>>> you do not see the order in these portals.
>>>>>>>>> > > > > >>>
>>>>>>>>> > > > > >>> Thanks
>>>>>>>>> > > > > >>> Arif
>>>>>>>>> > > > > >>> Cheers to life :-)
>>>>>>>>> > > > > >>>
>>>>>>>>> > > > > >>>
>>>>>>>>> > > > > >>> On Tue, Apr 13, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > > >>>>
>>>>>>>>> > > > > >>>> @Dimpy Chawla ZD 10766 Did you read the cx query
>>>>>>>>> carefully or simply copy-pasted the template for the STS offer, he clearly
>>>>>>>>> mentioned the reason for his cancellation but you
>>>>>>>>> > > > > >>>> didn't notice that...also when you cancel AS, please
>>>>>>>>> make sure to change the year of "Next attempt date" since it showed
>>>>>>>>> 04/15/2021 and I had to change it.
>>>>>>>>> > > > > >>>>
>>>>>>>>> > > > > >>>> Thanks
>>>>>>>>> > > > > >>>> Arif
>>>>>>>>> > > > > >>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>
>>>>>>>>> > > > > >>>>
>>>>>>>>> > > > > >>>> On Mon, Apr 12, 2021 at 9:56 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > > >>>>>
>>>>>>>>> > > > > >>>>> @Dimpy Chawla ZD 100965 When you escalated this to
>>>>>>>>> Deb, why didn't you update in UC notes?
>>>>>>>>> > > > > >>>>>
>>>>>>>>> > > > > >>>>> @Dimpy Chawla, You are doing the morning shift and I
>>>>>>>>> see some declined orders (International) on which no attempt has been made
>>>>>>>>> so far. Why are you not following up on declined orders?
>>>>>>>>> > > > > >>>>> Please make sure to check all the orders in AR
>>>>>>>>> during your shift where we need to contact the cx. I will be checking those
>>>>>>>>> orders again, so please make sure to follow up on them.
>>>>>>>>> > > > > >>>>>
>>>>>>>>> > > > > >>>>> @Dimpy Chawla ZD 101862 Why did you not respond to
>>>>>>>>> this ticket during your shift? It was a simple shipping update response.
>>>>>>>>> Please explain.
>>>>>>>>> > > > > >>>>>
>>>>>>>>> > > > > >>>>> @Nushat Hashmi  Chat with Rafael Salas Why are there
>>>>>>>>> 2 auto-ship orders processed for this customer, he contacted on 04/10 for
>>>>>>>>> his AS order of AV and there was already an order processed
>>>>>>>>> > > > > >>>>> on 04/08 but you mentioned it was due on 05/10 and
>>>>>>>>> processed another order??? What's going on here, please clarify?
>>>>>>>>> > > > > >>>>>
>>>>>>>>> > > > > >>>>> Thanks
>>>>>>>>> > > > > >>>>> Arif
>>>>>>>>> > > > > >>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>
>>>>>>>>> > > > > >>>>>
>>>>>>>>> > > > > >>>>> On Wed, Apr 7, 2021 at 10:01 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>
>>>>>>>>> > > > > >>>>>> @Nushat Hashmi ZD 101157: Why is the status showing
>>>>>>>>> "Solved", did you mean to escalate this to Deb? Please check and confirm
>>>>>>>>> what action needs to be taken?
>>>>>>>>> > > > > >>>>>>
>>>>>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101263 Please check my response
>>>>>>>>> for your future response and ask the other agents to read it too.
>>>>>>>>> > > > > >>>>>>
>>>>>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101245 You reinstated the
>>>>>>>>> auto-ship subscription but without changing the item code to STS that was
>>>>>>>>> promised to the cx. Any reason for this petty mistake??
>>>>>>>>> > > > > >>>>>>
>>>>>>>>> > > > > >>>>>> Arif
>>>>>>>>> > > > > >>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>
>>>>>>>>> > > > > >>>>>>
>>>>>>>>> > > > > >>>>>> On Mon, Apr 5, 2021 at 10:02 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>
>>>>>>>>> > > > > >>>>>>> @team : I see that agents in the morning and
>>>>>>>>> afternoon shift are not following up on the declined international orders
>>>>>>>>> falling under their time zone. Why?? I need some
>>>>>>>>> > > > > >>>>>>> reasonable explanations... @Harsh Sharma @Nushat
>>>>>>>>> Hashmi  Could you please confirm if you're working during these shifts and
>>>>>>>>> why are the declined orders not being followed up on??
>>>>>>>>> > > > > >>>>>>>
>>>>>>>>> > > > > >>>>>>> @Harsh Sharma ZD 100873 What was the need to
>>>>>>>>> escalate this to Deb unnecessarily?? Cx didn't want the product so you
>>>>>>>>> could simply ask him if he wants to return it...
>>>>>>>>> > > > > >>>>>>>
>>>>>>>>> > > > > >>>>>>> @Harsh Sharma Zd 100899 You also needed to push
>>>>>>>>> the next AS date to 60 days as well after changing the frequency, the cx
>>>>>>>>> asked to change the frequency so it was
>>>>>>>>> > > > > >>>>>>> clear to understand that he didn't need it this
>>>>>>>>> month.
>>>>>>>>> > > > > >>>>>>>
>>>>>>>>> > > > > >>>>>>> @team : ZD 100913 I want everyone to install
>>>>>>>>> Grammarly in your system as I have seen enough grammatical errors that
>>>>>>>>> paint an unprofessional impression of HFL...
>>>>>>>>> > > > > >>>>>>>
>>>>>>>>> > > > > >>>>>>> @Vimal Tewari ZD 100921 Cx already mentioned she
>>>>>>>>> wanted the frequency to be once in every 2 months, so what's the point of
>>>>>>>>> her contacting us again and again??
>>>>>>>>> > > > > >>>>>>>
>>>>>>>>> > > > > >>>>>>> d this to Deb?????????????? WTH...this is not
>>>>>>>>> acceptable...
>>>>>>>>> > > > > >>>>>>>
>>>>>>>>> > > > > >>>>>>> @Harsh Sharma ZD 101050 What's happening with you
>>>>>>>>> mate?? You did not apply the STS code after reinstating the auto-ship??????
>>>>>>>>> > > > > >>>>>>>
>>>>>>>>> > > > > >>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>> Arif
>>>>>>>>> > > > > >>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>
>>>>>>>>> > > > > >>>>>>>
>>>>>>>>> > > > > >>>>>>> On Thu, Apr 1, 2021 at 10:03 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>> > > > > >>>>>>>> @team: Why are the declined orders not being
>>>>>>>>> followed up on since 03/30??
>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>> > > > > >>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>> > > > > >>>>>>>> On Tue, Mar 30, 2021 at 10:00 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>> @HFL Team Why was Cecil Elmore's chat missed??
>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>> On Fri, Mar 26, 2021 at 9:59 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>> @Nushat Hashmi ZD 100407 Where did you see Dr
>>>>>>>>> Sam confirming the shipment of the updated order and why would you ask him
>>>>>>>>> to refund when it's our job
>>>>>>>>> > > > > >>>>>>>>>> to process the refund in such cases??
>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>> @Dimpy Chawla, Please correct your typo as I
>>>>>>>>> see it in a lot of your responses...for eg. 100487 - you spelt "apologies"
>>>>>>>>> instead of "apologize"... please be careful and also check my response
>>>>>>>>> > > > > >>>>>>>>>> for your future reference.
>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>> On Thu, Mar 25, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>> @Harsh Sharma ZD 100439 You did not cancel the
>>>>>>>>> other auto-ship of BFO as this cx had 2 separate AS, please be careful with
>>>>>>>>> such mistakes.
>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>> On Fri, Mar 19, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>> @Harsh Sharma Chat with Jean-Claude LItalien:
>>>>>>>>> What went on with your chat disconnection and why didn't you contact the cx
>>>>>>>>> through email/call when the chat was disconnected??
>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>> @Abhishek Dalal ZD 100323 Where did you find
>>>>>>>>> the future orders? Could you please share the auto-ship details of this
>>>>>>>>> customer?
>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>> On Thu, Mar 18, 2021 at 9:59 PM Phaedrus Arif
>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>> @Abhishek Dalal ZD 100290 Please read your
>>>>>>>>> response and let me know if you did anything WRONG that sounds super silly
>>>>>>>>> to me..
>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>> On Wed, Mar 17, 2021 at 9:57 PM Phaedrus
>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>> @Harsh Sharma Why are you not updating the
>>>>>>>>> google sheet of all the declined orders after following up on them??
>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Orlando Gomez:
>>>>>>>>> You replied with: "I am sorry i can't share any such information."
>>>>>>>>> > > > > >>>>>>>>>>>>>> Instead, you could say we do not have such
>>>>>>>>> data available with us and try to use "We" instead of "I" as we are
>>>>>>>>> representing HFL.
>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Troy: Why didn't
>>>>>>>>> you suggest the customer someone else will call back later instead, I saw
>>>>>>>>> your chat with too much of grammatical errors.
>>>>>>>>> > > > > >>>>>>>>>>>>>> It doesn't give a good impression, please
>>>>>>>>> use Grammarly to spell check your responses and in the future make sure to
>>>>>>>>> let someone else follow up if the cx doesn't
>>>>>>>>> > > > > >>>>>>>>>>>>>> understand you.
>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>> On Fri, Mar 12, 2021 at 9:50 PM Phaedrus
>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi Marlena Johnson ZD 100048:
>>>>>>>>> You responded to the cx without checking her active AS in Shopify, any
>>>>>>>>> excuse for this inadvertence???  @Harsh Sharma  thanks for taking care of
>>>>>>>>> this and also please make sure to update the notes after cancelling the AS
>>>>>>>>> since it's not showing up on the order notes...
>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi EH-202103120219-366957 You
>>>>>>>>> placed the order for this customer for 7 bottles with a 25% discount...this
>>>>>>>>> is absolutely unacceptable...
>>>>>>>>> > > > > >>>>>>>>>>>>>>> 7 bottles are already priced cheap and you
>>>>>>>>> gave him an ADDITIONAL 25% DISCOUNT... IN the future, please make sure not
>>>>>>>>> to exceed anything more than 10%
>>>>>>>>> > > > > >>>>>>>>>>>>>>> DO NOT OFFER MORE THAN 10% ON BULK ORDERS
>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>> @Abhishek Dalal Declined orders: Don't you
>>>>>>>>> consider in following up on declined orders or do you need to reminded
>>>>>>>>> separately as I see no attempt has been made
>>>>>>>>> > > > > >>>>>>>>>>>>>>> to contact the customers since March
>>>>>>>>> 10th... You have a good EXCUSE for it???  @HFL Team Why is no one following
>>>>>>>>> up on the declined orders???
>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>> On Thu, Mar 4, 2021 at 9:59 PM Phaedrus
>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99912 Did you read the
>>>>>>>>> email clearly? His new shipping address was already updated but you changed
>>>>>>>>> it to his old address... Please be careful
>>>>>>>>> > > > > >>>>>>>>>>>>>>>> with auto-ship orders.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99913 You also needed
>>>>>>>>> to clear the next attempt date after reinstating the subscription since it
>>>>>>>>> showed the next attempt date from last year
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari ZD 99828 Please check my
>>>>>>>>> reply since it was easy to explain the shipping cost without escalating it
>>>>>>>>> to Deb.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99924 Instead of asking
>>>>>>>>> Deb to check and assist in this situation where the cx didn't receive the
>>>>>>>>> supplements correctly, we could simply ask Deb
>>>>>>>>> > > > > >>>>>>>>>>>>>>>> to ship the right products asap since the
>>>>>>>>> onus is on us and Deb works for only an hour a day so it will save her some
>>>>>>>>> time as well.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>> P.S. - It would be kind of all you
>>>>>>>>> privileged people to slightly bother yourself to reply to my questions in
>>>>>>>>> the feedback emails... @Abhishek Dalal @Nushat Hashmi @Harsh Sharma
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>> On Wed, Mar 3, 2021 at 9:55 PM Phaedrus
>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99879 What happened
>>>>>>>>> here? the cx asked to cancel AS but you never addressed that concern???
>>>>>>>>> Please explain!!!
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> On Tue, Mar 2, 2021 at 9:55 PM Phaedrus
>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99799 Where is the
>>>>>>>>> refund for the removed item? How did you process it?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> On Mon, Mar 1, 2021 at 9:56 PM Phaedrus
>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Nushat Hashmi Why
>>>>>>>>> didn't you guys respond to this Gmail query from
>>>>>>>>> [email-masked] during your shift Saturday morning???
>>>>>>>>> Please explain.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Nushat Hashmi EH-202102270140-299741
>>>>>>>>> You refunded this order without cancelling the shipment and it appears the
>>>>>>>>> order has been shipped out already. What's going on?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> On Mon, Feb 22, 2021 at 9:56 PM
>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99545 Why didn't
>>>>>>>>> you ask the reason and offer STS price?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99557 You needed to
>>>>>>>>> update the shipping address not cancel it, the cx clearly explained to stop
>>>>>>>>> the shipments to the old address or else there's no point in sharing the
>>>>>>>>> new shipping address if the cx didn't want to continue.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Please read the emails more carefully.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> On Fri, Feb 19, 2021 at 9:57 PM
>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99519 So you
>>>>>>>>> updated this order from 2 LO to 1 LO... did you inform Jessica and how did
>>>>>>>>> you refund for the 1 LO removed/rectified from the order?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Chat with William
>>>>>>>>> Wilson: Please make sure to give correct info before giving a definite
>>>>>>>>> answer, most of the herbs used in CL is organic, not all.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99526 You needed
>>>>>>>>> to share the account creation link as well.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99363 Please check
>>>>>>>>> Harsh's response as that's more accurate since the customer wishes to
>>>>>>>>> resell our products.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99358 This
>>>>>>>>> customer has 2 AS and you should have also checked with his last name to
>>>>>>>>> pull up the other orders...
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Please please be extra careful with
>>>>>>>>> AS orders and make sure to check multiple times that there are no active AS
>>>>>>>>> under the same customer's name, email, ZIP code.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Your mistake could cause us a big
>>>>>>>>> problem as I have already mentioned in the past many a time to be extra
>>>>>>>>> careful with AS subscriptions.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal  ZD 99331/99307 What
>>>>>>>>> was this ticket about? Where did you see the cx was charged with ProVanax
>>>>>>>>> Inc.??
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99317 Who
>>>>>>>>> informed you international orders are delivered within 5-7 business days??
>>>>>>>>> This is totally inadvertent of you, not acceptable mate.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99334 Why didn't
>>>>>>>>> you inform the cx of the recent order shipped, I have already mentioned it
>>>>>>>>> several times to inform the cx of any recent order that's undelivered when
>>>>>>>>> the cx wants to cancel AS orders. This is not good mate.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> On Tue, Feb 16, 2021 at 8:43 PM
>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 98993 Why was
>>>>>>>>> this ticket in "Pending" status when you escalated this to Deb??
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> On Fri, Feb 12, 2021 at 8:52 PM
>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Ticket #98102: You
>>>>>>>>> confirmed the AS was cancelled last month but it wasn't and Harsh cancelled
>>>>>>>>> it today since the cx received another AS order...
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> PLEASE GIVE THE BEST EXCUSE TO
>>>>>>>>> @Deeksha Dadu AND EXPLAIN WHY DIDN'T YOU CANCEL THE AS BACK THEN???
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> I see you are taking the feedbacks
>>>>>>>>> pretty lightly and it's making our jobs pretty heavy....
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> On Thu, Feb 11, 2021 at 10:28 PM
>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with Joe ZD
>>>>>>>>> 99255 : What was the need to escalate to Deb when you could have simply
>>>>>>>>> shared the response from Dr. Robbins as we have been doing it since  a long
>>>>>>>>> time.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99214 Let me
>>>>>>>>> clear this up again very clearly: We never quote the price of HFL
>>>>>>>>> supplements in any other currency whatsoever, even with the recent exchange
>>>>>>>>> rate....
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> So, please NEVER EVER quote the
>>>>>>>>> price in any other currency... Hope it's clear...
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @team: I see a voicemail left for
>>>>>>>>> Dr. Sam in Gmail where no one has followed up...any reason for this???
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99244 Why is
>>>>>>>>> there a need to escalate this when we could simply ask the concern as he
>>>>>>>>> enquired about the promotional email from us?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99262 Weren't
>>>>>>>>> you supposed to suggest a partial refund for the extra items added instead
>>>>>>>>> of cancelling the whole order?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 10, 2021 at 9:57 PM
>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Harsh Sharma
>>>>>>>>> Ticket #99036 I was able to easily pull this cx order in shopify with her
>>>>>>>>> name... both of you certainly did not bother checking the details
>>>>>>>>> properly...not acceptable
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99118 This cx
>>>>>>>>> simply wanted to get the 2 bottles processed separately at the STS price
>>>>>>>>> and still continue with AS, no need to suggest to place a one-time order.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD Ticket #99150
>>>>>>>>> This cx placed an order with us and has some questions as she mentioned,
>>>>>>>>> please call her and check what help does she need from us...
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @everyone: Whenever a cx reports
>>>>>>>>> a website error with placing an order online, please get all the possible
>>>>>>>>> details like the device they're using, browser, error type, etc... we need
>>>>>>>>> to find out the specific glitch so we need to know as much as possible.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99167 When
>>>>>>>>> you cancel an auto-ship please ensure to disable the auto-ship and cleat
>>>>>>>>> the next attempt date as well.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 8, 2021 at 9:58 PM
>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Please respond
>>>>>>>>> to Dr Sam's question on leaving a message in response to a customer's
>>>>>>>>> voicemail. It's been 2 days and I don't see a reply from you...
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari When the customer
>>>>>>>>> complains about the website not working, do you ask what device do they
>>>>>>>>> use? How many customers on an average have you been getting who faced
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> this issue? Please let me know
>>>>>>>>> as I need to get to the bottom of this after reading the entire trail of
>>>>>>>>> the email with Dr Sam.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with John
>>>>>>>>> Gates EH-202101280645-155258: Why didn't you cancel the future orders when
>>>>>>>>> the cx has decided to return this order and you shared the
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> return instructions?? This is
>>>>>>>>> so petty and simple to understand, please don't repeat such a mistake.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with Kris:
>>>>>>>>> When the product is close to expiration date then it is still okay to use
>>>>>>>>> them since the shelf life is 3 years and the expiration date is for only 1
>>>>>>>>> year.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Hope it makes sense, please
>>>>>>>>> email the customer informing the same. Once the bottle is opened it needs
>>>>>>>>> to be consumed within 12 months.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @HFL Team Please follow up on
>>>>>>>>> this order EH-202012222031-299830 from the fraud review section and check
>>>>>>>>> if the customer placed this order and let me know.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 3, 2021 at 9:58 PM
>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with
>>>>>>>>> Brenda McKinney: No update in UC about the return instructions???? Please
>>>>>>>>> update it UC notes, this is a repeated mistake... Not acceptable
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Feb 2, 2021 at 9:59 PM
>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>>> Thomas Rottler: You had to inform the cx about the recent shipment as he
>>>>>>>>> could come back to us complaining about his recent auto-ship order
>>>>>>>>> cancellation.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Please email this cx
>>>>>>>>> informing about the shipment of his recent order.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>>> Burhan: ZD 98918 Please check my response for your future reference so you
>>>>>>>>> could deal with them on your own.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD 98851 The cx
>>>>>>>>> confirmed the STS price, so what's the confusion about verifying it again?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 1, 2021 at 9:56
>>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with
>>>>>>>>> Joe Pierobon: You did not respond to this customer for over 2 minutes and
>>>>>>>>> he left the chat. Any reason for no response to the customer??
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  Chat with
>>>>>>>>> Prosper Apkor: We are not allowing AmazonPay option for now, please be
>>>>>>>>> informed and let the cx know accordingly.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team: Missed chat with
>>>>>>>>> Yelena Katko - Who was in that shift on 30th Jan after @Abhishek Dalal and
>>>>>>>>> why was the chat missed???
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 27, 2021 at
>>>>>>>>> 10:05 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>>> Dhruv: The shipments are delivered at the door-step of the recipient's
>>>>>>>>> address, please inform the cx accordingly.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 26, 2021 at
>>>>>>>>> 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD  98638
>>>>>>>>> Please be informed to never quote in any other currency except for $US as
>>>>>>>>> the cx could complain later due to the
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> fluctuations in the
>>>>>>>>> exchange rate.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 25, 2021 at
>>>>>>>>> 10:10 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with
>>>>>>>>> Rafael Salas   EH-202101050101-299576: You confirmed the AS order of AV for
>>>>>>>>> the month of May but the date was 5th Feb and no notes in UC?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Why this kind of a
>>>>>>>>> repeated mistake? Please have a good explanation.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 22, 2021 at
>>>>>>>>> 10:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>>> Thomas Golaszewski... Please share the correct CC update link, I guess you
>>>>>>>>> have called this customer to update it.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Here's the correct link:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> https://www.hflorder.com/cc/
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 20, 2021 at
>>>>>>>>> 10:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma  Chat
>>>>>>>>> with Holly Ragan: You should have cancelled the auto-ship of Blood Sugar
>>>>>>>>> Optimizer and email the customer about the refund policy in this case.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> If the cx received
>>>>>>>>> another bottle, I am sure he would have not been happy about it, please be
>>>>>>>>> very careful with auto-ship orders and make sure to take appropriate
>>>>>>>>> actions.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 19, 2021 at
>>>>>>>>> 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>> EH-202101120629-333658  You rejected this order but did not process the
>>>>>>>>> refund as the PayPal payment shows processed.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have done it for
>>>>>>>>> this time but please ensure not to make such a mistake again.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Jan 14, 2021
>>>>>>>>> at 9:50 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>> @Nushat Hashmi Thanks for the clarification on CC info doubt, please let me
>>>>>>>>> know if you have a further concern on this matter.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD
>>>>>>>>> 98303 Could you show me the cx order of 3 BFO that she wants to exchange
>>>>>>>>> with CL for? Is it on Shopify?? I couldn't find any order at UC.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Could you also please
>>>>>>>>> share the login details and the link to Shopify so I could access the
>>>>>>>>> orders from there?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD
>>>>>>>>> 98310 Did you inform Jessica about the address update??
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 13, 2021
>>>>>>>>> at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>>>>>> 98262  You only cancelled one AS and there was another AS of CL still
>>>>>>>>> active, why didn't you cancel the other one? Did the cx only want to cancel
>>>>>>>>> one AS?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>> Nushat told me you informed him that we need CC details only when the order
>>>>>>>>> amount is above $199... can I ask who trained you on this? Are you not
>>>>>>>>> aware of our payment options??
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>>>>>> 98269 There is an active auto-ship on this customer's name, did you not
>>>>>>>>> have enough time to use the name filter to cross check ??
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal  ZD
>>>>>>>>> 97578 You simply needed to share the exchange instructions on this one
>>>>>>>>> without escalating it to Deb, did you even go through the trail mail??
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD
>>>>>>>>> 98289 You needed to explain the monthly cut-off date of auto-ship
>>>>>>>>> subscription which is one in every 24 days, please check my response.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 11, 2021
>>>>>>>>> at 9:57 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>>>>>> 98185  Please be informed shipping is not free on subsequent auto-ship
>>>>>>>>> orders, be it domestic or international... Make sure to give the same info
>>>>>>>>> to cx in the future.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 8, 2021
>>>>>>>>> at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Were
>>>>>>>>> you able to create an account on "Shopify" Please confirm and let me and Dr
>>>>>>>>> Sam know.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD
>>>>>>>>> 98163  May I ask where did you find the information of referral discount
>>>>>>>>> being credited to PayPal account? Please check my response.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 6,
>>>>>>>>> 2021 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>> Ticket #97991 When you reinstate a cancelled auto-ship, then please make
>>>>>>>>> sure the CC # reflects on the auto-ship page after enabling it and going
>>>>>>>>> back again to verify.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>> EH-202101050014-588325 You cancelled the AS but did not inform the customer
>>>>>>>>> about the recent order shipped, please do it so the cx doesn't come back
>>>>>>>>> firing at us.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>> ZD 98048 Her last order has the correct expiration, you could have simply
>>>>>>>>> updated the expiration date on the auto-ship page. Please stay informed
>>>>>>>>> about such situation for your future reference.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>>>>>> 98061 In such situations, we could also share a 10% discount link without
>>>>>>>>> escalating it to Deb.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>>>>>> 98024 Please check my response for your future reference.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 1,
>>>>>>>>> 2021 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>>>>> EH-202012300020-099330 This customer emailed on Gmail 1 day ago and no one
>>>>>>>>> has even bothered to answer or reply to this customer. I see the emails
>>>>>>>>> after this one responded to but this one was particularly left out. Could
>>>>>>>>> you all answer why???
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>> Chat with Abraham : We do not take financial info on chat or email, it
>>>>>>>>> needs to be processed only over the phone. May I know if you checked with
>>>>>>>>> someone in the office if you could ask for the CVC of credit card?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>>> ZD97922  Please put the name of the supplement when you use the template as
>>>>>>>>> the response looks to be copy-pasted.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>> ZD 97941 : The auto-ship subscription was supposed to be cancelled as per
>>>>>>>>> the customer's request. Please make sure to cancel and then pitch for
>>>>>>>>> anything else.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> No notes updated
>>>>>>>>> either??
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>>>>>> 97892 Please escalate such situations to Deb as it could put her off from
>>>>>>>>> ordering in the future.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>> :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 29,
>>>>>>>>> 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>> ZD  Ticket #97804  Ths customer was confused with gelatin and we simply
>>>>>>>>> needed to clarify the gelatin we use is plant-based but you shared the
>>>>>>>>> return instructions, were you not aware of this at all?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>> Delfino Ticket Ticket #97816 I am quite surprised with your reply, Kae. May
>>>>>>>>> I know on what grounds did you offer a 50% refund on an order which is more
>>>>>>>>> than a year old??
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>>> ZD  Ticket #97845  The cx already confirmed by saying she would appreciate
>>>>>>>>> the STS price, what's the point on reconfirming... Please understand their
>>>>>>>>> expressions more clearly in such situations.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>> :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 24,
>>>>>>>>> 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>> Chat with Vicki Oberg EH-202011051714-233633
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You offered an
>>>>>>>>> exchange to which the customer agreed and later you offered a 50% refund??
>>>>>>>>> What were you thinking?? Did you read the customer's response?? Please
>>>>>>>>> explain
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>> Dalal ZD Ticket #97762 What's the need to escalate to Deb, all you needed
>>>>>>>>> to do is share the return instructions since the cx was responded by Dr Sam
>>>>>>>>> to not take the supplement and it is still under the refund time frame?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>> :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec
>>>>>>>>> 23, 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>> Hashmi ZD  Ticket #97432  The store credit is valid until one year from the
>>>>>>>>> date of purchase, just so you know. Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>> life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec
>>>>>>>>> 22, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>> Dalal Chat with Debbie: The cx left the chat and there was no response from
>>>>>>>>> your side for 3 minutes after your last response... What got you stuck in
>>>>>>>>> sharing the link to access her order history?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>> Hashmi Chat with Alia: Please be informed we have a lot of merchant
>>>>>>>>> accounts on most of our supplements name, so the customer could see any of
>>>>>>>>> those merchant accounts on their CC statement. There are a few more like
>>>>>>>>> HFL/ Dr Sam Robbins/ Health Media Inc/ etc...
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>> Sharma  Chat with Kim McFarland: We need to ask the reason for auto-ship
>>>>>>>>> cancellation and offer STS price if required to retain the customer but you
>>>>>>>>> didn't follow the procedure. Any reason for it?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>> life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Dec
>>>>>>>>> 21, 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>> Hashmi Chat with Ahmad  EH-202011260037-500139
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This
>>>>>>>>> customer asked to increase the quantity to 2 bottles per month and not the
>>>>>>>>> frequency, please check with this customer to reconfirm or email him
>>>>>>>>> letting him know that he will receive 1 bottle of each supplement every
>>>>>>>>> month. Please read the query carefully and check with the customer if he
>>>>>>>>> was referring to the frequency or the quantity.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>>>>> ZD Ticket #97466  Why didn't anyone respond to this open ticket since the
>>>>>>>>> last 5 days???
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>> life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec
>>>>>>>>> 16, 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>>>>> ZD  Ticket #97477 Someone marked this ticket as pending without responding
>>>>>>>>> as well... @Vimal Tewari Please check who did this and I will ask Ashish to
>>>>>>>>> find out and let Deeksha know about this unacceptable behaviour
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>> life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed,
>>>>>>>>> Dec 16, 2020 at 9:54 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @everyone: ZD  Ticket #97479  Why was this ticket not responded to???
>>>>>>>>> Please let me know who was in shift at the time....
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>> life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>>>>>> Dec 10, 2020 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>>>>>> Tewari Could you please share the email ids of the new agents please and
>>>>>>>>> share the feedback in the interim.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @nick:
>>>>>>>>> Chat with Michelle (EH-202012090014-399771): You must inform the customer
>>>>>>>>> about the recent order shipped that has not been delivered when a customer
>>>>>>>>> wants to cancel their auto-ship.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @harry:
>>>>>>>>> Chat with Lawrence: Please direct the customers to www.4hfl.com
>>>>>>>>> to place the orders online apart from offering a phone order.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>> to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>>>>>> Dec 8, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Pritish Nandi ZD  Ticket #97187  Please be informed the orders that are
>>>>>>>>> being placed through healthfitnesslongevity.com is from our new
>>>>>>>>> website and they are not accessible in UC so we need to escalate them to
>>>>>>>>> Deb for now as I have informed DSR and he is making some videos on how to
>>>>>>>>> access those orders, once it's available it will be shared with everyone.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun
>>>>>>>>> Hurry Chat with Jorge: Please be informed the customer cannot make any
>>>>>>>>> amendment in their account, so directing them to update CC info will not
>>>>>>>>> work, it has to be done through the link or by calling us. Just letting you
>>>>>>>>> know.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>> to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>>>>>> Dec 3, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal Chat with Leo Hogberg Yilmaz: The cx left the chat since
>>>>>>>>> you didn't respond for around 3 minutes, what's your reason for this?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal Chat with Errol: Why ask her to email from the website and
>>>>>>>>> not escalating it to Deb at our end? We are the customer service team so
>>>>>>>>> it's on us to escalate such matters to Deb and create a ZD ticket.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>>>>>> Tewari Chat with Ye Na Chen: Please offer a callback to such customers
>>>>>>>>> apart from asking them to call us as they might not bother calling us and
>>>>>>>>> we lose the sale.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>> to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>> Wed, Nov 25, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Kaeiara Blythe Delfino Chat with Robin: Your chat response upset the
>>>>>>>>> customer and it sounded quite personal, you could have simply stated the
>>>>>>>>> policy and not say much. If DSR comes across this chat, it could seriously
>>>>>>>>> piss him off. Please stick to the basic policies without getting too
>>>>>>>>> involved in it.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal Chat with Stacy Domer EH-202011060015-111478... You updated
>>>>>>>>> the shipping address on this order but the cx asked to update the address
>>>>>>>>> for future (Dec 2020) AS order...Please come up with a perfect excuse for
>>>>>>>>> this kind of repeated mistake as I would like to know what went wrong with
>>>>>>>>> you even after sharing so many feedbacks on amending future auto-ship
>>>>>>>>> orders?????? And of course, why bother updating UC notes????
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Vimal Tewari ZD 96736 You reinstated the AS for this customer but didn't
>>>>>>>>> bother updating the new shipping address and the CC info also needs to be
>>>>>>>>> updated that you didn't check.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I
>>>>>>>>> have explained this situation in the past to check the CC info if an
>>>>>>>>> auto-ship is being reinstated after a long time as the information is wiped
>>>>>>>>> out from our system. What's happening here??
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>> Tue, Nov 24, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @team: Please be informed to refund the same day international orders if
>>>>>>>>> they don't show up in ship station and there's no tracking info in UC if a
>>>>>>>>> cx requests for cancellation.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Vimal Tewari ZD 96626 The cx wanted to confirm the price for a one-time
>>>>>>>>> purchase by putting a question mark at the end, please check my response
>>>>>>>>> for your reference.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>> Fri, Nov 20, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Vimal Tewari Zd  96506  Please check my response for your future reference.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>> Thu, Nov 19, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal ZD  96519  Please check my response for your future
>>>>>>>>> reference.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal Zd 96518 You cancelled the wrong AS, instead of BSO you
>>>>>>>>> cancelled BPO. Please be careful.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>> Wed, Nov 18, 2020 at 9:54 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Kaeiara Blythe Delfino  EH-202011151414-533097 - What's the confusion
>>>>>>>>> here, when Dr Sam confirmed the order was updated, then you simply had to
>>>>>>>>> process the refund, if DSR or Deb would have processed the refund, it would
>>>>>>>>> show up in UC. Please make a note of it for future reference.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> On Tue, Nov 17, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @everyone:  Ticket #96392 Please go through Dr Sam's response as he is not
>>>>>>>>> happy with our generic responses, so please be specific with the customers
>>>>>>>>> in the future.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal Chat with Lee Blanchard: When a cx asks to confirm the
>>>>>>>>> order right after placing an order online, please ask them to wait for a
>>>>>>>>> few hours as the orders could take an hour or two sometimes to go through
>>>>>>>>> due to a technical delay.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal ZD 96371 Why was this not escalated to Deb as it's been
>>>>>>>>> unresponded to for such a long time?
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> On Mon, Nov 16, 2020 at 9:58 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Kaeiara Blythe Delfino CHat with John: The label of our supplements have
>>>>>>>>> the most updated ingredient's list but you informed the cx the other way
>>>>>>>>> round. Please make sure website information updates could sometimes be
>>>>>>>>> delayed but the label will have the most accurate and updated ingredients
>>>>>>>>> list.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal ZD  96360  You marked the ticket as solved but did not
>>>>>>>>> reject the order from AR and also didn't confirm the cx the order was
>>>>>>>>> cancelled. Please make sure to not miss such things again.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Vimal Tewari ZD Ticket #96402 If a cx was promised of a discount by us in
>>>>>>>>> the past, then no need to escalate to Deb, simply share the discount link
>>>>>>>>> with the cx.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Arif
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> On Fri, Nov 13, 2020 at 9:58 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>> Chat with Sanaye Kumagai: You had to check the order
>>>>>>>>> EH-202010090007-277929 and ticket ZD  96119 since everything was clearly
>>>>>>>>> mentioned.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I m not sure
>>>>>>>>> why didn't you check this order or else you could have resolved the
>>>>>>>>> customer's query. Please dig a little more when you work on customer's
>>>>>>>>> multiple AS. Please check my response on ZD 96180 and let me know if you
>>>>>>>>> have any confusion.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>> ZD Ticket #96185 Please check my response.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>> Delfino Again a few customers mentioned their calls are not being answered
>>>>>>>>> or some problem with the phone lines. Missed chats again... I could only
>>>>>>>>> assume some issue with your internet since it cannot be happening every
>>>>>>>>> day. Please speak with your ISP as this could create a lot of problems for
>>>>>>>>> us with so many customers complaining about their calls not being serviced
>>>>>>>>> appropriately.
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>> Delfino ZD 96320 serviced  The cx asked to move the next AS to 04/01/2021
>>>>>>>>> but you changed it to 04/24/2024, a difference of 3 weeks... Could you
>>>>>>>>> answer why??
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>> :-)
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 12,
>>>>>>>>> 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>> Dalal ZD  96295 Normally we must cancel the future orders in such cases if
>>>>>>>>> a customer wants to return, so please make sure to cancel AS for such
>>>>>>>>> customers.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>> Dalal ZD Ticket #96306  You only changed the year to 2099 of next AV order
>>>>>>>>> but didn't change the INS date and the AS still showed enabled until I
>>>>>>>>> cancelled it.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Any reason for
>>>>>>>>> this mistake??
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>> :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov
>>>>>>>>> 11, 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara
>>>>>>>>> Blythe Delfino I have been observing a few customers complained their calls
>>>>>>>>> are not being answered during your shift. If you are missing a call, are
>>>>>>>>> you not calling them back? If Dr Sam comes to know about so much of call
>>>>>>>>> drops then we could be in trouble.  Is there a frequent problem with your
>>>>>>>>> phone or internet connection? We cannot afford to get so many complaints
>>>>>>>>> from the customers about their calls not being answered.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> P.S. -2 chats
>>>>>>>>> were also missed during your shift. Any reason for it?
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>> life :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov
>>>>>>>>> 9, 2020 at 9:55 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>> Dalal  EH-202010311042-455546
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket
>>>>>>>>> #95917: You cancelled only one subscription of this customer while his
>>>>>>>>> other auto-ship subscription was still active that you missed on
>>>>>>>>> checking...  Now he is firing back at us holding us responsible for the
>>>>>>>>> recent charge from his other AS EH-202011050006-133823. I had mentioned
>>>>>>>>> this during the training to check cautiously when cancelling any
>>>>>>>>> subscription if the customer has multiple subscriptions or not.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please be
>>>>>>>>> very careful when you work on AS orders as we cannot afford to make a
>>>>>>>>> mistake.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>> life :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov
>>>>>>>>> 7, 2020 at 11:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>> Dalal  Thanks for the clarification.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>> life :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov
>>>>>>>>> 7, 2020 at 11:11 AM Abhishek Dalal <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chat with
>>>>>>>>> Abdulla Boubshait: Yes i called cx but as per him he is geting $145
>>>>>>>>> discount on our website. and we only providing him 10% discount which is
>>>>>>>>> around $39. So he said we will place an order from website.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> However, I
>>>>>>>>> advised him to use chrome and clear browser's cache & cookies & told him
>>>>>>>>> for any further query he can call us or ask us to call him back.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek
>>>>>>>>> Dalal
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> ________________________________
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From:
>>>>>>>>> "Phaedrus Arif" <[email-masked]>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>>>>>> "Abhishek Dalal" <[email-masked]>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>>>>>> "Kaeiara Blythe Delfino" <[email-masked]>,
>>>>>>>>> "Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <
>>>>>>>>> [email-masked]>, "Vimal Tewari" <[email-masked]>,
>>>>>>>>> "Arjun Hurry" <[email-masked]>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent:
>>>>>>>>> Friday, November 6, 2020 9:57:54 PM
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject:
>>>>>>>>> Re: Audit feedback
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>> Dalal Chat with  Abdulla Boubshait : Did you call the customer to place an
>>>>>>>>> order? I don't see any recent order.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>> Dalal ZD # 96096 Please check my reply and respond to the customers in the
>>>>>>>>> future in similar cases without escalating to Deb.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>> life :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon,
>>>>>>>>> Nov 2, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>> Dalal Chat with  Kathy Philippi : She had a new auto-ship where the
>>>>>>>>> shipping address had to be updated but you pulled her old auto-ship
>>>>>>>>> subscription and change the address on the order but not on the AS page.
>>>>>>>>> Please REMEMBER this, shipping address needs to be UPDATED ON FUTURE
>>>>>>>>> auto-ship orders, not on the one that has been shipped. Please be very
>>>>>>>>> careful in the future. Thanks
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>> Dalal Chat with Robert Adler: FYI, You could process the auto-ship order
>>>>>>>>> for the customers same day without further delay if they are out of stock.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>> life :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri,
>>>>>>>>> Oct 30, 2020 at 9:41 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal ZD  95872  Please check my response for your future
>>>>>>>>> reference. Sometimes, we don't need to escalate to Deb in such cases.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal ZD  95876  Please check my response as your reply was not
>>>>>>>>> fully addressed to the cx concern.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal ZD  95158  Please check my response since you did not reply
>>>>>>>>> to his concern on the shipping address.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>> to life :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>>>>>> Oct 29, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal  95820 Please check my response and save the reply so you
>>>>>>>>> could use that in the future for similar queries.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>> to life :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>>>>>> Oct 27, 2020 at 9:57 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal  Ticket #95313 I asked you a question on this ticket but
>>>>>>>>> you simply responded with "acknowledged". I would like to know how did you
>>>>>>>>> figure out the order has been cancelled/refunded and asked the customer to
>>>>>>>>> place a new order?
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>> to life :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>> Tue, Oct 27, 2020 at 9:54 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Arjun Hurry Thank you for taking the responsibility, please make sure to
>>>>>>>>> later email the customer just to build trust with the customers if such
>>>>>>>>> things happen. Thanks
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>> Mon, Oct 26, 2020 at 10:14 PM Arjun Hurry <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Arif - I think I had a concurrent chat on another process and missed this
>>>>>>>>> one. This is my error.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> ________________________________
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> From: "phaedrusrf" <[email-masked]>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>>>>>> "Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <
>>>>>>>>> [email-masked]>, "Vimal Tewari" <[email-masked]>,
>>>>>>>>> "Abhishek Dalal" <[email-masked]>, "arjun hurry" <
>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>> [email-masked]>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Sent: Monday, 26 October, 2020 22:01:13
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Subject: Re: Audit feedback
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Kaeiara Blythe Delfino @Abhishek Dalal  Ticket #95313 Kae, please check
>>>>>>>>> your confusing response about placing 2 orders where the customer placed
>>>>>>>>> only 1 order but repeated the items that should have been clearly mentioned
>>>>>>>>> to him.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Abhishek - Where did you confirm the order was cancelled as the payment
>>>>>>>>> still shows processed without any refund update?
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Arjun Hurry Saw an unattended chat from p. Lynn What happened at the time?
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal ZD 95607  You did not address the queries of the customer
>>>>>>>>> and straightaway escalated to Deb, please check my response and let me know
>>>>>>>>> if you have a confusion.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal ZD 95679 Please check my response for your reference.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @everyone: BFO is back in stock, so please inform the customers accordingly.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>> Fri, Oct 23, 2020 at 9:59 AM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Thanks for the update.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>> Thu, Oct 22, 2020 at 10:16 PM Kaeiara Blythe Delfino <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I
>>>>>>>>> spoke to customer over the phone. Initially in chat she said she wants AV
>>>>>>>>> instead of BFO.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cx
>>>>>>>>> still have so many stocks (BFO) .. Then, she requested for next AS it will
>>>>>>>>> be both AV and BFo but for 5 months duration..So thats why next auto order
>>>>>>>>> would be april then 5 months frequency.Notes has been updated.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>> Fri, Oct 23, 2020, 12:28 AM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Kaeiara Blythe Delfino  EH-202010210009-299050 This customer wants 3 BFO
>>>>>>>>> and 3 AV from next AS, I only see the request to change the  3 BFO to 3 AV
>>>>>>>>> but
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> not sure, if the cx also wanted to continue with BFO and AV?? Please
>>>>>>>>> clarify since the notes are not clear.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> On Thu, Oct 15, 2020 at 10:01 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Vimal Tewari Chat with Saad: We need to inform the customer to check the
>>>>>>>>> ingredients list on the website and check with their country's customs if
>>>>>>>>> any ingredient is banned
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> as there could be certain herbs that are legal in the US but may be illegal
>>>>>>>>> in the EU or elsewhere and we cannot be held accountable for it.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal Ticket #95309 When you reinstate an auto-ship subscription,
>>>>>>>>> please save the changes and go back again to the auto-ship page to confirm
>>>>>>>>> if the
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> credit card info is reflecting or if it's wiped out. We need to inform the
>>>>>>>>> customers to update CC info if the information is not available. CC info
>>>>>>>>> may be wiped out
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> when a customer's AS subscription is deactivated for more than a month.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> On Wed, Oct 14, 2020 at 10:00 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal ZD  95269  Please escalate such cases to Deb as there are
>>>>>>>>> certain orders that are being placed on a new website and we do not have
>>>>>>>>> the access of those orders, so we need to escalate to Deb to look into them.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> On Wed, Sep 2, 2020 at 10:50 PM Kaeiara Blythe Delfino <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> for customer zelemae, she said why i am being charges for shipping. so i
>>>>>>>>> thought she was charged already for shipping. later part only she mentioned
>>>>>>>>> that she is about to place order.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> will take note.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> On Thu, Sep 3, 2020, 12:27 AM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Kaeiara Blythe Delfino Zelemae
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> 11:49 PM
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> I am ordering four different items. The total amount is over $100.00. On
>>>>>>>>> your site there is a free shipping for over $100. Why am I being charges
>>>>>>>>> for shipping?
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> You need to read the customer's initial message first before providing
>>>>>>>>> irrelevant information from previous orders.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> - 3 chats were missed during your shift, please make sure your internet
>>>>>>>>> connection is working ok, also did you email these customers whose chats
>>>>>>>>> were missed to check on what assistance did they need?
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal Ticket #93791 Please check my response for your future
>>>>>>>>> reference so you don't have to escalate
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> this to Deb every time.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Kaeiara Blythe Delfino  ZD #89648 You need to specifically inform the
>>>>>>>>> customers we do not refund shipping and handling
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> that you missed out in your response. Please be careful.
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Kaeiara Blythe Delfino  Ticket #93758 You simply needed to share the
>>>>>>>>> return instructions
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> as we could pull the order using the email ID..no need to reconfirm...
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> good job with canceling the auto-ship subscription
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> P.S. - @Kaeiara Blythe Delfino
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> @Abhishek Dalal @Vimal Tewari
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Please follow up on the old declined orders as well... There are
>>>>>>>>> international orders on which you need to follow up during the local
>>>>>>>>> business hours and I see no one followed up on this order
>>>>>>>>> EH-202008280346-111265 since 08/28...this also includes agents logged in
>>>>>>>>> during morning and afternoon shifts...
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Arif
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> Cheers to life :-)
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>> > > > >
>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>
>>>>>>>>