Subject: Re: Audit feedback
From: Phaedrus Arif <[email-masked]>
To: Nushat Hashmi <[email-masked]>
Cc: Dimpy Chawla <[email-masked]>, Ashish Dabral <[email-masked]>, Nitin Mishra <[email-masked]>, Deeksha Dadu <[email-masked]>, Vimal Tewari <[email-masked]>, Avneet Singh <[email-masked]>
Date: Fri, 28 May 2021 11:03:38 +0530

@Nushat Hashmi <[email-masked]> I am not sure what else to say
but saying sorry is not going to help much. Please please please be very
careful with auto-ship subscriptions...

Thanks
Arif
Cheers to life :-)

On Fri, May 28, 2021 at 6:45 AM Nushat Hashmi <[email-masked]>
wrote:

> Hi Sir,
>
> Thank you for your feedback, acknowledge it.
>
> I am really sorry for this big mistake. I will never repeat this again.
>
> Thanks and Regards
> Nick
>
>
> ------------------------------
> *From: *"phaedrusrf" <[email-masked]>
> *To: *"nushat hashmi" <[email-masked]>, "Dimpy Chawla" <
> [email-masked]>, "Ashish Dabral" <[email-masked]>, "Nitin
> Mishra" <[email-masked]>
> *Cc: *"Deeksha Dadu" <[email-masked]>, "Vimal Tewari" <
> [email-masked]>, "Avneet Singh" <[email-masked]>
> *Sent: *Thursday, May 27, 2021 9:30:19 AM
> *Subject: *Re: Audit feedback
>
> @Nushat Hashmi <[email-masked]> ZD 103946 This cx clearly
> mentioned his AS order to be moved to the end of June and your response is
> surprising. Did you check the date after drafting the response??
> We had to refund $56.83 to this customer because of your negligent
> response. This is not cool at all and please work carefully as your action
> could cause a problem for the whole LSM team
> if this email is read by Dr. Sam.
>
> @Avneet Singh <[email-masked]> Chat with Jasim Bhuiyan: You
> have been informed during the training that we never ever share the coupon
> code with the cx, ONLY PROVIDE THEM THE LINK. Please
> make sure to never share ANY DISCOUNT CODE with the customers, it's just
> for internal agents only. Let me know if you have further confusion as I
> don't want to see this happening again.
>
> @Avneet Singh <[email-masked]> Chat with Tammy Bailey: You did
> not address her concern with the calculation of the price of bottles
> correctly. 1 bottle costs $49.97, so when the cx buys 4 bottles at $49.97
> each,
> it sums up to $199.97 and they get 3 bottles free and the average price of
> all the bottles comes down to $28.57. Please make sure to understand the
> concept of pricing and let me know
> if you have any further confusion.
>
> @Avneet Singh <[email-masked]> Chat with Rosemary on 05/24:
> Her email id is registered with us, not sure why were you not able to find
> it as I could pull her details easily with the email id.
> Your UC notes date shows 05/21 but you worked on it on 05/23, please make
> sure to put the correct date. And again, please "USE GRAMMARLY"
> your English grammar needs to meet the minimum standards. This reply
> sounds very casual and incorrect and PLEASE USE UPPER CASE in the beginning
> and write more professionally.
> as per your "*request I m cancel" the auto-ship* for blood flow optimizer
> and cholestlo.
> Is there anything else I may assist you with?
>
>    @Nushat Hashmi <[email-masked]> Chat with Anna Prescott on
> 05/25: You did not take any action at the customer's request and I do not
> see any UC notes either. What happened here??
>
> @Dimpy Chawla <[email-masked]> Chat with Zijie Zheng VJDS: You
> confirmed the shipping address of US was updated but I see the order has
> been shipped to a Chinese address.
> Your notes confirm the Chinese address was updated by you but on chat you
> confirmed the cx about the US address. Please clarify what went on in this
> case.
>
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Wed, May 26, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @Avneet Singh <[email-masked]> Chat with Peter Foy on 05/19   EH-202105191236-000389:
>> When the cx mentions any discount, you need to ask specific questions like
>> when did they receive
>> the email and did they use the link provided in the email to place the
>> order so they could get the discount. Simply telling them we cannot apply
>> the discount will certainly
>> irate the cx, so please be watchful and try to ask more specific
>> questions and provide an appropriate solution.
>>
>> @Avneet Singh <[email-masked]> Chat with Sandra Toy on 05/19:
>> You responded with  "LS5P use this coupan you will get 5% off" wherein I
>> need clarification as to who informed you to share the
>> coupon codes when I had already mentioned during the training we don't
>> share coupon codes and simply ask the cx to place the order using the link
>> emailed to them.
>> Please never ever share coupon codes, we only share the link that has
>> discount codes embedded in it.
>>
>> @Nushat Hashmi <[email-masked]> Chat with Tony on 05/19: You
>> need to ask more specific questions about his cancellation email requests
>> so we could respond appropriately and we must try to avoid
>> any dispute from the cx side as it costs the company some money as well,
>> instead offer them 50% refund and if they are adamant then offer a return
>> for a refund even in auto-ship as well.
>>
>> @Nushat Hashmi <[email-masked]> Chat with Leandrew Drake on
>> 05/20: You should also change the frequency to monthly as the cx was
>> receiving AV on a monthly basis, please be careful of such
>> changes as it could upset the customers. I have changed it for this time
>> but I hope you don't repeat this kind of petty mistake.
>>
>> @Nitin Mishra <[email-masked]> Chat with Jonas Al-Tayr on
>> 05/20: You can't say there is no date mentioned when the package will be
>> delivered. We let them know about the ETA and ask them to wait
>> for business days and not calendar days. If they still do not receive the
>> priority or express shipping orders within the stipulated time then we
>> escalate it to Deb. Please be informed.
>>
>> @Avneet Singh <[email-masked]> Chat with William Gibisser on
>> 05/20:  You responded to the cx with "It is taking time plz be online & no
>> prblm i find it". Please refrain from casual terms and use complete
>> words with
>> proper punctuations, upper cases, etc. We need to handle the chats
>> professionally, not casually.
>>
>> @Nushat Hashmi <[email-masked]> Chat with Paul Shireman on
>> 05/20: You took 2 minutes to address to this customer's query after
>> greeting him and then he left. You did not provide our call-back
>> number either. Please make sure your responses are swift without long
>> delays and provide complete resolution on time.
>>
>> @Nushat Hashmi <[email-masked]> Chat with Donna Prince on
>> 05/21: The cx clearly mentioned she wanted to keep the AS for CL and cancel
>> other items but your robotic response with the cancellation
>> of the whole auto-ship subscription didn't make sense in this case. On
>> top of that, you proactively gave her the STS price for CL which she
>> already wanted to continue with. Please
>> EXPLAIN what were you thinking at the time of drafting your responses?
>>
>> @Nushat Hashmi <[email-masked]> Chat with Robert Smith on
>> 05/21: You again delayed your response time and the cx left the chat.
>> What's taking you so long to respond to the customers?
>> I saw you emailed the cx later but on the chat portal, we cannot take a
>> long time to respond to the customers.
>>
>> @Nitin Mishra <[email-masked]> Chat with Lorenzo on 05/22: I
>> was able to find the other order of this customer EH-202007271913-277335
>> with his last name, please try several ways to find a cx
>> order with the last name, phone number, ZIP code, and email id, of
>> course. Please escalate this to Deb informing the cx never received the
>> order and email the cx with an apology
>> and let him know it has been escalated to the relevant team.
>>
>>
>>
>> *TO EVERYONE:*
>> **PLEASE INSTALL GRAMMARLY AS I SEE MOST OF YOU MAKING FREQUENT
>> GRAMMATICAL ERRORS IN YOUR EMAILS AND CHAT RESPONSES"
>>
>> "Also, please avoid sending emails to Dr. Sam unless he has to take any
>> action in any given situation".
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Fri, May 14, 2021 at 9:57 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Avneet Singh <[email-masked]> ZD 103861 This cx is on
>>> auto-ship and his last order was back in Feb this year. Did you forget the
>>> refund policy on auto-ship subscriptions? There's no cashback on auto-ship
>>> orders either.
>>> Please read the refund guarantee extremely carefully again and make sure
>>> not to give the wrong info to the customers.
>>>
>>> @Nitin Mishra <[email-masked]> ZD 103828 Please don't
>>> blindly copy-paste the AS cancellation template, in this case, the cx
>>> requested to remove a product and not cancel the AS but you canceled the
>>> entire AS. Please be careful and draft your response carefully.
>>>
>>> @Nitin Mishra <[email-masked]> ZD 103846 You shared the
>>> return instructions but never updated the UC notes, any reason for it??
>>> Please explain.
>>>
>>> @Dimpy Chawla <[email-masked]> ZD 103859 Please check my
>>> response and let me know if you realize what mistake did you make.
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Thu, May 13, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Vimal Tewari <[email-masked]> Chat with  #99916419:  Chat
>>>> response from you seemed to very irresponsive when the cx is inquiring
>>>> about our supplements.
>>>> Why would you ask the customer to check with a doctor when you could
>>>> have simply mentioned the basic difference between BPO and BFO? This is
>>>> certainly not the right way mate.
>>>> The cx clearly mentioned his BP is good but he has issues with blood
>>>> flow so you could have told him about BFO benefits rather than shrugging
>>>> off your responsibility. Not acceptable at all.
>>>>
>>>> @Nushat Hashmi <[email-masked]> EH-202104281239-022115
>>>> When you updated the ordered item, what did you remove and how did you
>>>> adjust the payment difference as the cx came on chat
>>>> recently and asked about the refund of the removed items. Please check
>>>> and let me know.
>>>>
>>>>
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Wed, May 12, 2021 at 10:06 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Dimpy Chawla <[email-masked]> ZD 103731, you changed the
>>>>> shipping address for this cx on his last order but it needed to be updated
>>>>> on the AS page for future orders, did you forget the process
>>>>> to update the shipping address? Please make sure to not repeat this
>>>>> mistake as the order for this customer is shipped out to his old address
>>>>> and he has all the reasons to blame us.
>>>>> I have replied to the cx about this and if he wants us to reship the
>>>>> order to his new address immediately, please escalate to Deb without
>>>>> waiting for this package to return to us.
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Tue, May 11, 2021 at 10:08 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @[email-masked] <[email-masked]> Chat with
>>>>>> Jonathan ZD 103725: It appears you did not comprehend the customer's issue
>>>>>> fully, he had trouble placing the order
>>>>>> so you should have offered a call back rather than asking him to call
>>>>>> back since he had to make an international call which is not feasible for
>>>>>> him. Secondly, you shared the link to
>>>>>> update CC info for auto-ship customers which is not relevant in this
>>>>>> case since he doesn't have any active AS subscription with us. Also, the cx
>>>>>> wanted to access his account details
>>>>>> but we do not offer any account creation for customers other than
>>>>>> auto-ship subscribers and that as well with limited access. Please check my
>>>>>> response to the email you escalated
>>>>>> to Deb. Please be informed of this info for your future reference.
>>>>>>
>>>>>> @Nushat Hashmi <[email-masked]> ZD 103658 You typed the
>>>>>> wrong name of our supplement Blood Reassure Optimizer, what's the reason
>>>>>> for this silly blunder?
>>>>>>
>>>>>> @Nitin Mishra <[email-masked]> ZD 103666, 103668, 103683,
>>>>>> 103661 Please offer the STS price of $25 in AS cancellation request where
>>>>>> the cx doesn't provide any reason.
>>>>>>
>>>>>> @[email-masked] <[email-masked]> ZD 103441
>>>>>> Please make sure to use the upper case and avoid grammatical mistakes, I
>>>>>> have noticed in quite a few tickets. Please install "Grammarly"
>>>>>>
>>>>>> @Nitin Mishra <[email-masked]> ZD 103640 When the cx
>>>>>> informed about the cancellation reason, you needed to offer to delay a few
>>>>>> months instead of simply acknowledging. The idea is to retain
>>>>>> the cx and at least make an attempt or two by offering them
>>>>>> alternatives.
>>>>>>
>>>>>> @Dimpy Chawla <[email-masked]> ZD 103699 You did not
>>>>>> change the next attempt date while canceling the AS, please make sure to
>>>>>> change the date if you see a date popping up in that section.
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Mon, May 10, 2021 at 10:00 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Nitin Mishra <[email-masked]> Chat with Rachel Munyai:
>>>>>>> I guess you did not comprehend the cx query. She meant if it's okay to stop
>>>>>>> taking supplements during other medication
>>>>>>> but you shared the exchange instruction which was not relevant and
>>>>>>> you could have simply informed the cx it's okay to stop taking the
>>>>>>> supplement. Please be careful in the future.
>>>>>>>
>>>>>>> @Dimpy Chawla <[email-masked]> Chat with Kevin Beaty:
>>>>>>> You updated the address but did not mention anything in UC notes?? Also,
>>>>>>> the city name was not correctly updated which I did.
>>>>>>> Please be very careful with AS orders and make sure to update the
>>>>>>> notes.
>>>>>>>
>>>>>>> @[email-masked] <[email-masked]> Chat with
>>>>>>> James Peters: You did not answer the cx query correctly, he inquired about
>>>>>>> the order for the month of May and you shared the details from last month.
>>>>>>> His recent order was processed on 05/10 which you should have
>>>>>>> informed him about but you didn't. Please read the query carefully and
>>>>>>> answer appropriately in the future.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 6, 2021 at 10:00 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Nushat Hashmi  ZD 103525 Did you read the customer's query
>>>>>>>> carefully?? I didn't expect this from you. Please read through again
>>>>>>>> and let me know what mistake did you make?
>>>>>>>>
>>>>>>>> @[email-masked]: ZD 103525 Please check my response for
>>>>>>>> future
>>>>>>>> reference.
>>>>>>>>
>>>>>>>> @Vimal Tewari ZD 103497 Please never say our supplements are
>>>>>>>> "completely organic", rather say "mostly organic".
>>>>>>>>
>>>>>>>> @Nushat Hashmi ZD 103095 How did you charge the customer for the
>>>>>>>> added
>>>>>>>> bottle? We can only remove but cannot add anything since we don't
>>>>>>>> have
>>>>>>>> a way to charge the cx separately.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>> On Wed, May 5, 2021 at 10:08 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> >
>>>>>>>> > @Nushat: ZD 103352 Where are your UC notes after working on this
>>>>>>>> account??
>>>>>>>> >
>>>>>>>> > @Avneet: ZD 103274 Please share the instructions link from the
>>>>>>>> website
>>>>>>>> > or direct them to visit the instructions tab on the website to get
>>>>>>>> > detailed dosage info.
>>>>>>>> >
>>>>>>>> > @Nitin ZD 103254: Please use a business alias instead of your
>>>>>>>> real name.
>>>>>>>> >
>>>>>>>> > @Avneet: ZD 103297: What name did you use?? Instead of the
>>>>>>>> customer's
>>>>>>>> > name, you used his email id to address in your response. Please be
>>>>>>>> > careful of such silly mistakes.
>>>>>>>> > Also, no update in UC notes?? Why??
>>>>>>>> >
>>>>>>>> > @Avneet: ZD 103467 EH-202105050759-522367: The order shows shipped
>>>>>>>> > already, did you escalate this to Jessica and Deb to update and
>>>>>>>> refund
>>>>>>>> > accordingly?
>>>>>>>> >
>>>>>>>> > @Avneet ZD 103473 Please check my response and make sure to check
>>>>>>>> the
>>>>>>>> > tracking update before responding to the cx as his recent order
>>>>>>>> still
>>>>>>>> > shows in transit and it's been over 5 weeks which is too late for
>>>>>>>> > domestic orders. Please check my response and let me know if you
>>>>>>>> have
>>>>>>>> > any confusion.
>>>>>>>> >
>>>>>>>> > @Avneet: ZD 103479 Why didn't you respond to this ticket that was
>>>>>>>> open
>>>>>>>> > for over an hour within your shift time??
>>>>>>>> >
>>>>>>>> > Thanks
>>>>>>>> > Arif
>>>>>>>> > Cheers to life :-)
>>>>>>>> >
>>>>>>>> > On Tue, May 4, 2021 at 9:58 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > >
>>>>>>>> > > @Vimal Tewari  ZD 103231 You added BPO to the order and left
>>>>>>>> the date
>>>>>>>> > > to 05/30/2021 and also the cx asked to change the frequency of
>>>>>>>> the
>>>>>>>> > > shipments that you never addressed. Why??
>>>>>>>> > >
>>>>>>>> > > @Vimal Tewari  ZD 103221 Again a similar mistake, you informed
>>>>>>>> the cx
>>>>>>>> > > of the next AS for both AV and BFO to be on 05/24, but for BFO
>>>>>>>> the AS
>>>>>>>> > > date was 05/25. What's happening??
>>>>>>>> > >
>>>>>>>> > > @Nitin: ZD 103254 Why didn't you use your alias name??  @Ashish
>>>>>>>> Dabral
>>>>>>>> > > Please share the email ids of new agents with me.
>>>>>>>> > >
>>>>>>>> > >
>>>>>>>> > >
>>>>>>>> > > Thanks
>>>>>>>> > > Arif
>>>>>>>> > > Cheers to life :-)
>>>>>>>> > >
>>>>>>>> > > On Thu, Apr 29, 2021 at 10:06 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > >
>>>>>>>> > > > @Harsh Sharma ZD 103186 The cx had another auto-ship with us
>>>>>>>> for
>>>>>>>> > > > CholesLo and AlphaViril that you failed to check. Please be
>>>>>>>> very
>>>>>>>> > > > careful when you have to check a customer's auto-ship details.
>>>>>>>> > > >
>>>>>>>> > > > Thanks
>>>>>>>> > > > Arif
>>>>>>>> > > > Cheers to life :-)
>>>>>>>> > > >
>>>>>>>> > > > On Thu, Apr 22, 2021 at 10:01 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > >
>>>>>>>> > > > >  @everyone: No one has followed up on declined orders since
>>>>>>>> 04/19...
>>>>>>>> > > > > there are over 20 accounts in the AR section. any reason
>>>>>>>> for this
>>>>>>>> > > > > negligence???
>>>>>>>> > > > >
>>>>>>>> > > > > @everyone: EH-202104170634-511144 Please call up this
>>>>>>>> customer's bank
>>>>>>>> > > > > which is Barclays to verify the address and transaction as
>>>>>>>> per Dr.
>>>>>>>> > > > > Sam's instructions and inform him to ship the order
>>>>>>>> > > > > accordingly.
>>>>>>>> > > > >
>>>>>>>> > > > > @Dimpy Chawla  ZD 102657 Did you call this customer or ask
>>>>>>>> anyone to
>>>>>>>> > > > > call this cx back after promising him?
>>>>>>>> > > > >
>>>>>>>> > > > > @Dimpy Chawla ZD 92702 You didn't share the CC info update
>>>>>>>> link with
>>>>>>>> > > > > the cx that she requested specifically. What's the reason
>>>>>>>> to miss out
>>>>>>>> > > > > on this important thing??
>>>>>>>> > > > >
>>>>>>>> > > > > @Nushat Hashmi  ZD 102765 Please inquire the link that
>>>>>>>> customers use
>>>>>>>> > > > > to place the order instead of blindly escalating it and
>>>>>>>> making the cx
>>>>>>>> > > > > run back and forth.
>>>>>>>> > > > >
>>>>>>>> > > > > Thanks
>>>>>>>> > > > > Arif
>>>>>>>> > > > > Cheers to life :-)
>>>>>>>> > > > >
>>>>>>>> > > > > Arif
>>>>>>>> > > > > Cheers to life :-)
>>>>>>>> > > > >
>>>>>>>> > > > >
>>>>>>>> > > > > On Tue, Apr 20, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > > >
>>>>>>>> > > > > > @Nushat Hashmi Chat with Saeed: you replied: In a single
>>>>>>>> order you can select maximum 87 bottles for one product,... what kind of
>>>>>>>> typo is it and you never even corrected it until the end of the chat?
>>>>>>>> > > > > >
>>>>>>>> > > > > > @Dimpy Chawla When I logged in with Nushat, we saw
>>>>>>>> multiple emails in zendesk that was not responded to. Please give me some
>>>>>>>> good excuses that why were you not able to respond to them.
>>>>>>>> > > > > > Where is your accountability in your reference to
>>>>>>>> teamwork? Please explain...
>>>>>>>> > > > > >
>>>>>>>> > > > > > @Dimpy Chawla ZD 102437 You were also supposed to change
>>>>>>>> the year of the next AS date that you missed. Please be careful.
>>>>>>>> > > > > >
>>>>>>>> > > > > >
>>>>>>>> > > > > >
>>>>>>>> > > > > > Thanks
>>>>>>>> > > > > > Arif
>>>>>>>> > > > > > Cheers to life :-)
>>>>>>>> > > > > >
>>>>>>>> > > > > >
>>>>>>>> > > > > > On Mon, Apr 19, 2021 at 10:31 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > > >>
>>>>>>>> > > > > >> @Dimpy Chawla Chat with Sonia Greene: You mentioned the
>>>>>>>> date in DD/MM format which confused the cx and she rated your chat bad. Do
>>>>>>>> you need to be reminded of such basic
>>>>>>>> > > > > >> things about the date format of the US?? Please be
>>>>>>>> careful of such silly mistakes.
>>>>>>>> > > > > >>
>>>>>>>> > > > > >> @team Why was the chat of Juliane Biro missed? @Vimal
>>>>>>>> Tewari  it was either your shift or the next agent. Please let me know.
>>>>>>>> > > > > >>
>>>>>>>> > > > > >> @Nushat Hashmi Chat with Kenneth Adderley: Why did you
>>>>>>>> not reinstate the AS and update the address after promising the cx?
>>>>>>>> > > > > >> Were you waiting for someone else to complete your task??
>>>>>>>> > > > > >>
>>>>>>>> > > > > >> Thanks
>>>>>>>> > > > > >> Arif
>>>>>>>> > > > > >> Cheers to life :-)
>>>>>>>> > > > > >>
>>>>>>>> > > > > >>
>>>>>>>> > > > > >> On Wed, Apr 14, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > > >>>
>>>>>>>> > > > > >>> @Dimpy Chawla ZD 102140 This ticket was left open for a
>>>>>>>> long time during your shift and all you had to do was merge it with the
>>>>>>>> other open ticket. What's your reason this time?
>>>>>>>> > > > > >>>
>>>>>>>> > > > > >>> @Dimpy Chawla ZD 102095 You did not address the request
>>>>>>>> for the first order for which the customer asked about the refund policy.
>>>>>>>> Why??
>>>>>>>> > > > > >>>
>>>>>>>> > > > > >>> @Dimpy Chawla  ZD 102138 Please try no to refund the
>>>>>>>> same day international auto-ship orders until we get a confirmation from Dr
>>>>>>>> Sam since the orders are processed
>>>>>>>> > > > > >>> at midnight and shipped out first thing in the morning.
>>>>>>>> In this case, I see the shipping label has been created and I hope the
>>>>>>>> shipping could be cancelled by Dr Sam.
>>>>>>>> > > > > >>> Please be careful and before refunding check
>>>>>>>> shipstation or shopify to locate the shipping details and only refund if
>>>>>>>> you do not see the order in these portals.
>>>>>>>> > > > > >>>
>>>>>>>> > > > > >>> Thanks
>>>>>>>> > > > > >>> Arif
>>>>>>>> > > > > >>> Cheers to life :-)
>>>>>>>> > > > > >>>
>>>>>>>> > > > > >>>
>>>>>>>> > > > > >>> On Tue, Apr 13, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > > >>>>
>>>>>>>> > > > > >>>> @Dimpy Chawla ZD 10766 Did you read the cx query
>>>>>>>> carefully or simply copy-pasted the template for the STS offer, he clearly
>>>>>>>> mentioned the reason for his cancellation but you
>>>>>>>> > > > > >>>> didn't notice that...also when you cancel AS, please
>>>>>>>> make sure to change the year of "Next attempt date" since it showed
>>>>>>>> 04/15/2021 and I had to change it.
>>>>>>>> > > > > >>>>
>>>>>>>> > > > > >>>> Thanks
>>>>>>>> > > > > >>>> Arif
>>>>>>>> > > > > >>>> Cheers to life :-)
>>>>>>>> > > > > >>>>
>>>>>>>> > > > > >>>>
>>>>>>>> > > > > >>>> On Mon, Apr 12, 2021 at 9:56 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > > >>>>>
>>>>>>>> > > > > >>>>> @Dimpy Chawla ZD 100965 When you escalated this to
>>>>>>>> Deb, why didn't you update in UC notes?
>>>>>>>> > > > > >>>>>
>>>>>>>> > > > > >>>>> @Dimpy Chawla, You are doing the morning shift and I
>>>>>>>> see some declined orders (International) on which no attempt has been made
>>>>>>>> so far. Why are you not following up on declined orders?
>>>>>>>> > > > > >>>>> Please make sure to check all the orders in AR during
>>>>>>>> your shift where we need to contact the cx. I will be checking those orders
>>>>>>>> again, so please make sure to follow up on them.
>>>>>>>> > > > > >>>>>
>>>>>>>> > > > > >>>>> @Dimpy Chawla ZD 101862 Why did you not respond to
>>>>>>>> this ticket during your shift? It was a simple shipping update response.
>>>>>>>> Please explain.
>>>>>>>> > > > > >>>>>
>>>>>>>> > > > > >>>>> @Nushat Hashmi  Chat with Rafael Salas Why are there
>>>>>>>> 2 auto-ship orders processed for this customer, he contacted on 04/10 for
>>>>>>>> his AS order of AV and there was already an order processed
>>>>>>>> > > > > >>>>> on 04/08 but you mentioned it was due on 05/10 and
>>>>>>>> processed another order??? What's going on here, please clarify?
>>>>>>>> > > > > >>>>>
>>>>>>>> > > > > >>>>> Thanks
>>>>>>>> > > > > >>>>> Arif
>>>>>>>> > > > > >>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>
>>>>>>>> > > > > >>>>>
>>>>>>>> > > > > >>>>> On Wed, Apr 7, 2021 at 10:01 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > > >>>>>>
>>>>>>>> > > > > >>>>>> @Nushat Hashmi ZD 101157: Why is the status showing
>>>>>>>> "Solved", did you mean to escalate this to Deb? Please check and confirm
>>>>>>>> what action needs to be taken?
>>>>>>>> > > > > >>>>>>
>>>>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101263 Please check my response for
>>>>>>>> your future response and ask the other agents to read it too.
>>>>>>>> > > > > >>>>>>
>>>>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101245 You reinstated the auto-ship
>>>>>>>> subscription but without changing the item code to STS that was promised to
>>>>>>>> the cx. Any reason for this petty mistake??
>>>>>>>> > > > > >>>>>>
>>>>>>>> > > > > >>>>>> Arif
>>>>>>>> > > > > >>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>
>>>>>>>> > > > > >>>>>>
>>>>>>>> > > > > >>>>>> On Mon, Apr 5, 2021 at 10:02 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>
>>>>>>>> > > > > >>>>>>> @team : I see that agents in the morning and
>>>>>>>> afternoon shift are not following up on the declined international orders
>>>>>>>> falling under their time zone. Why?? I need some
>>>>>>>> > > > > >>>>>>> reasonable explanations... @Harsh Sharma @Nushat
>>>>>>>> Hashmi  Could you please confirm if you're working during these shifts and
>>>>>>>> why are the declined orders not being followed up on??
>>>>>>>> > > > > >>>>>>>
>>>>>>>> > > > > >>>>>>> @Harsh Sharma ZD 100873 What was the need to
>>>>>>>> escalate this to Deb unnecessarily?? Cx didn't want the product so you
>>>>>>>> could simply ask him if he wants to return it...
>>>>>>>> > > > > >>>>>>>
>>>>>>>> > > > > >>>>>>> @Harsh Sharma Zd 100899 You also needed to push the
>>>>>>>> next AS date to 60 days as well after changing the frequency, the cx asked
>>>>>>>> to change the frequency so it was
>>>>>>>> > > > > >>>>>>> clear to understand that he didn't need it this
>>>>>>>> month.
>>>>>>>> > > > > >>>>>>>
>>>>>>>> > > > > >>>>>>> @team : ZD 100913 I want everyone to install
>>>>>>>> Grammarly in your system as I have seen enough grammatical errors that
>>>>>>>> paint an unprofessional impression of HFL...
>>>>>>>> > > > > >>>>>>>
>>>>>>>> > > > > >>>>>>> @Vimal Tewari ZD 100921 Cx already mentioned she
>>>>>>>> wanted the frequency to be once in every 2 months, so what's the point of
>>>>>>>> her contacting us again and again??
>>>>>>>> > > > > >>>>>>>
>>>>>>>> > > > > >>>>>>> d this to Deb?????????????? WTH...this is not
>>>>>>>> acceptable...
>>>>>>>> > > > > >>>>>>>
>>>>>>>> > > > > >>>>>>> @Harsh Sharma ZD 101050 What's happening with you
>>>>>>>> mate?? You did not apply the STS code after reinstating the auto-ship??????
>>>>>>>> > > > > >>>>>>>
>>>>>>>> > > > > >>>>>>> Thanks
>>>>>>>> > > > > >>>>>>> Arif
>>>>>>>> > > > > >>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>
>>>>>>>> > > > > >>>>>>>
>>>>>>>> > > > > >>>>>>> On Thu, Apr 1, 2021 at 10:03 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>
>>>>>>>> > > > > >>>>>>>> @team: Why are the declined orders not being
>>>>>>>> followed up on since 03/30??
>>>>>>>> > > > > >>>>>>>>
>>>>>>>> > > > > >>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>
>>>>>>>> > > > > >>>>>>>>
>>>>>>>> > > > > >>>>>>>> On Tue, Mar 30, 2021 at 10:00 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>
>>>>>>>> > > > > >>>>>>>>> @HFL Team Why was Cecil Elmore's chat missed??
>>>>>>>> > > > > >>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>
>>>>>>>> > > > > >>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>
>>>>>>>> > > > > >>>>>>>>> On Fri, Mar 26, 2021 at 9:59 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>> @Nushat Hashmi ZD 100407 Where did you see Dr
>>>>>>>> Sam confirming the shipment of the updated order and why would you ask him
>>>>>>>> to refund when it's our job
>>>>>>>> > > > > >>>>>>>>>> to process the refund in such cases??
>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>> @Dimpy Chawla, Please correct your typo as I see
>>>>>>>> it in a lot of your responses...for eg. 100487 - you spelt "apologies"
>>>>>>>> instead of "apologize"... please be careful and also check my response
>>>>>>>> > > > > >>>>>>>>>> for your future reference.
>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>> On Thu, Mar 25, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>> @Harsh Sharma ZD 100439 You did not cancel the
>>>>>>>> other auto-ship of BFO as this cx had 2 separate AS, please be careful with
>>>>>>>> such mistakes.
>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>> On Fri, Mar 19, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>> @Harsh Sharma Chat with Jean-Claude LItalien:
>>>>>>>> What went on with your chat disconnection and why didn't you contact the cx
>>>>>>>> through email/call when the chat was disconnected??
>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>> @Abhishek Dalal ZD 100323 Where did you find
>>>>>>>> the future orders? Could you please share the auto-ship details of this
>>>>>>>> customer?
>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>> On Thu, Mar 18, 2021 at 9:59 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>> @Abhishek Dalal ZD 100290 Please read your
>>>>>>>> response and let me know if you did anything WRONG that sounds super silly
>>>>>>>> to me..
>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>> On Wed, Mar 17, 2021 at 9:57 PM Phaedrus Arif
>>>>>>>> <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>> @Harsh Sharma Why are you not updating the
>>>>>>>> google sheet of all the declined orders after following up on them??
>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Orlando Gomez: You
>>>>>>>> replied with: "I am sorry i can't share any such information."
>>>>>>>> > > > > >>>>>>>>>>>>>> Instead, you could say we do not have such
>>>>>>>> data available with us and try to use "We" instead of "I" as we are
>>>>>>>> representing HFL.
>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Troy: Why didn't
>>>>>>>> you suggest the customer someone else will call back later instead, I saw
>>>>>>>> your chat with too much of grammatical errors.
>>>>>>>> > > > > >>>>>>>>>>>>>> It doesn't give a good impression, please
>>>>>>>> use Grammarly to spell check your responses and in the future make sure to
>>>>>>>> let someone else follow up if the cx doesn't
>>>>>>>> > > > > >>>>>>>>>>>>>> understand you.
>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>> On Fri, Mar 12, 2021 at 9:50 PM Phaedrus
>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi Marlena Johnson ZD 100048:
>>>>>>>> You responded to the cx without checking her active AS in Shopify, any
>>>>>>>> excuse for this inadvertence???  @Harsh Sharma  thanks for taking care of
>>>>>>>> this and also please make sure to update the notes after cancelling the AS
>>>>>>>> since it's not showing up on the order notes...
>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi EH-202103120219-366957 You
>>>>>>>> placed the order for this customer for 7 bottles with a 25% discount...this
>>>>>>>> is absolutely unacceptable...
>>>>>>>> > > > > >>>>>>>>>>>>>>> 7 bottles are already priced cheap and you
>>>>>>>> gave him an ADDITIONAL 25% DISCOUNT... IN the future, please make sure not
>>>>>>>> to exceed anything more than 10%
>>>>>>>> > > > > >>>>>>>>>>>>>>> DO NOT OFFER MORE THAN 10% ON BULK ORDERS
>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>> @Abhishek Dalal Declined orders: Don't you
>>>>>>>> consider in following up on declined orders or do you need to reminded
>>>>>>>> separately as I see no attempt has been made
>>>>>>>> > > > > >>>>>>>>>>>>>>> to contact the customers since March
>>>>>>>> 10th... You have a good EXCUSE for it???  @HFL Team Why is no one following
>>>>>>>> up on the declined orders???
>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>> On Thu, Mar 4, 2021 at 9:59 PM Phaedrus
>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99912 Did you read the
>>>>>>>> email clearly? His new shipping address was already updated but you changed
>>>>>>>> it to his old address... Please be careful
>>>>>>>> > > > > >>>>>>>>>>>>>>>> with auto-ship orders.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99913 You also needed
>>>>>>>> to clear the next attempt date after reinstating the subscription since it
>>>>>>>> showed the next attempt date from last year
>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari ZD 99828 Please check my
>>>>>>>> reply since it was easy to explain the shipping cost without escalating it
>>>>>>>> to Deb.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99924 Instead of asking
>>>>>>>> Deb to check and assist in this situation where the cx didn't receive the
>>>>>>>> supplements correctly, we could simply ask Deb
>>>>>>>> > > > > >>>>>>>>>>>>>>>> to ship the right products asap since the
>>>>>>>> onus is on us and Deb works for only an hour a day so it will save her some
>>>>>>>> time as well.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>> P.S. - It would be kind of all you
>>>>>>>> privileged people to slightly bother yourself to reply to my questions in
>>>>>>>> the feedback emails... @Abhishek Dalal @Nushat Hashmi @Harsh Sharma
>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>> On Wed, Mar 3, 2021 at 9:55 PM Phaedrus
>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99879 What happened
>>>>>>>> here? the cx asked to cancel AS but you never addressed that concern???
>>>>>>>> Please explain!!!
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>> On Tue, Mar 2, 2021 at 9:55 PM Phaedrus
>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99799 Where is the
>>>>>>>> refund for the removed item? How did you process it?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> On Mon, Mar 1, 2021 at 9:56 PM Phaedrus
>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Nushat Hashmi Why
>>>>>>>> didn't you guys respond to this Gmail query from
>>>>>>>> [email-masked] during your shift Saturday morning??? Please
>>>>>>>> explain.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Nushat Hashmi EH-202102270140-299741
>>>>>>>> You refunded this order without cancelling the shipment and it appears the
>>>>>>>> order has been shipped out already. What's going on?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> On Mon, Feb 22, 2021 at 9:56 PM
>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99545 Why didn't
>>>>>>>> you ask the reason and offer STS price?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99557 You needed to
>>>>>>>> update the shipping address not cancel it, the cx clearly explained to stop
>>>>>>>> the shipments to the old address or else there's no point in sharing the
>>>>>>>> new shipping address if the cx didn't want to continue.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Please read the emails more carefully.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> On Fri, Feb 19, 2021 at 9:57 PM
>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99519 So you
>>>>>>>> updated this order from 2 LO to 1 LO... did you inform Jessica and how did
>>>>>>>> you refund for the 1 LO removed/rectified from the order?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Chat with William
>>>>>>>> Wilson: Please make sure to give correct info before giving a definite
>>>>>>>> answer, most of the herbs used in CL is organic, not all.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99526 You needed to
>>>>>>>> share the account creation link as well.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99363 Please check
>>>>>>>> Harsh's response as that's more accurate since the customer wishes to
>>>>>>>> resell our products.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99358 This
>>>>>>>> customer has 2 AS and you should have also checked with his last name to
>>>>>>>> pull up the other orders...
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Please please be extra careful with
>>>>>>>> AS orders and make sure to check multiple times that there are no active AS
>>>>>>>> under the same customer's name, email, ZIP code.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Your mistake could cause us a big
>>>>>>>> problem as I have already mentioned in the past many a time to be extra
>>>>>>>> careful with AS subscriptions.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal  ZD 99331/99307 What
>>>>>>>> was this ticket about? Where did you see the cx was charged with ProVanax
>>>>>>>> Inc.??
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99317 Who informed
>>>>>>>> you international orders are delivered within 5-7 business days?? This is
>>>>>>>> totally inadvertent of you, not acceptable mate.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99334 Why didn't
>>>>>>>> you inform the cx of the recent order shipped, I have already mentioned it
>>>>>>>> several times to inform the cx of any recent order that's undelivered when
>>>>>>>> the cx wants to cancel AS orders. This is not good mate.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> On Tue, Feb 16, 2021 at 8:43 PM
>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 98993 Why was
>>>>>>>> this ticket in "Pending" status when you escalated this to Deb??
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> On Fri, Feb 12, 2021 at 8:52 PM
>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Ticket #98102: You
>>>>>>>> confirmed the AS was cancelled last month but it wasn't and Harsh cancelled
>>>>>>>> it today since the cx received another AS order...
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> PLEASE GIVE THE BEST EXCUSE TO
>>>>>>>> @Deeksha Dadu AND EXPLAIN WHY DIDN'T YOU CANCEL THE AS BACK THEN???
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> I see you are taking the feedbacks
>>>>>>>> pretty lightly and it's making our jobs pretty heavy....
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> On Thu, Feb 11, 2021 at 10:28 PM
>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with Joe ZD
>>>>>>>> 99255 : What was the need to escalate to Deb when you could have simply
>>>>>>>> shared the response from Dr. Robbins as we have been doing it since  a long
>>>>>>>> time.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99214 Let me
>>>>>>>> clear this up again very clearly: We never quote the price of HFL
>>>>>>>> supplements in any other currency whatsoever, even with the recent exchange
>>>>>>>> rate....
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> So, please NEVER EVER quote the
>>>>>>>> price in any other currency... Hope it's clear...
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @team: I see a voicemail left for
>>>>>>>> Dr. Sam in Gmail where no one has followed up...any reason for this???
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99244 Why is
>>>>>>>> there a need to escalate this when we could simply ask the concern as he
>>>>>>>> enquired about the promotional email from us?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99262 Weren't you
>>>>>>>> supposed to suggest a partial refund for the extra items added instead of
>>>>>>>> cancelling the whole order?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 10, 2021 at 9:57 PM
>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Harsh Sharma
>>>>>>>> Ticket #99036 I was able to easily pull this cx order in shopify with her
>>>>>>>> name... both of you certainly did not bother checking the details
>>>>>>>> properly...not acceptable
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99118 This cx
>>>>>>>> simply wanted to get the 2 bottles processed separately at the STS price
>>>>>>>> and still continue with AS, no need to suggest to place a one-time order.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD Ticket #99150
>>>>>>>> This cx placed an order with us and has some questions as she mentioned,
>>>>>>>> please call her and check what help does she need from us...
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @everyone: Whenever a cx reports
>>>>>>>> a website error with placing an order online, please get all the possible
>>>>>>>> details like the device they're using, browser, error type, etc... we need
>>>>>>>> to find out the specific glitch so we need to know as much as possible.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99167 When you
>>>>>>>> cancel an auto-ship please ensure to disable the auto-ship and cleat the
>>>>>>>> next attempt date as well.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 8, 2021 at 9:58 PM
>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Please respond to
>>>>>>>> Dr Sam's question on leaving a message in response to a customer's
>>>>>>>> voicemail. It's been 2 days and I don't see a reply from you...
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari When the customer
>>>>>>>> complains about the website not working, do you ask what device do they
>>>>>>>> use? How many customers on an average have you been getting who faced
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> this issue? Please let me know
>>>>>>>> as I need to get to the bottom of this after reading the entire trail of
>>>>>>>> the email with Dr Sam.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with John
>>>>>>>> Gates EH-202101280645-155258: Why didn't you cancel the future orders when
>>>>>>>> the cx has decided to return this order and you shared the
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> return instructions?? This is so
>>>>>>>> petty and simple to understand, please don't repeat such a mistake.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with Kris:
>>>>>>>> When the product is close to expiration date then it is still okay to use
>>>>>>>> them since the shelf life is 3 years and the expiration date is for only 1
>>>>>>>> year.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Hope it makes sense, please
>>>>>>>> email the customer informing the same. Once the bottle is opened it needs
>>>>>>>> to be consumed within 12 months.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @HFL Team Please follow up on
>>>>>>>> this order EH-202012222031-299830 from the fraud review section and check
>>>>>>>> if the customer placed this order and let me know.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 3, 2021 at 9:58 PM
>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with
>>>>>>>> Brenda McKinney: No update in UC about the return instructions???? Please
>>>>>>>> update it UC notes, this is a repeated mistake... Not acceptable
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Feb 2, 2021 at 9:59 PM
>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with Thomas
>>>>>>>> Rottler: You had to inform the cx about the recent shipment as he could
>>>>>>>> come back to us complaining about his recent auto-ship order cancellation.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Please email this cx informing
>>>>>>>> about the shipment of his recent order.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>> Burhan: ZD 98918 Please check my response for your future reference so you
>>>>>>>> could deal with them on your own.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD 98851 The cx
>>>>>>>> confirmed the STS price, so what's the confusion about verifying it again?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 1, 2021 at 9:56 PM
>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with Joe
>>>>>>>> Pierobon: You did not respond to this customer for over 2 minutes and he
>>>>>>>> left the chat. Any reason for no response to the customer??
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  Chat with
>>>>>>>> Prosper Apkor: We are not allowing AmazonPay option for now, please be
>>>>>>>> informed and let the cx know accordingly.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team: Missed chat with
>>>>>>>> Yelena Katko - Who was in that shift on 30th Jan after @Abhishek Dalal and
>>>>>>>> why was the chat missed???
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 27, 2021 at 10:05
>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>> Dhruv: The shipments are delivered at the door-step of the recipient's
>>>>>>>> address, please inform the cx accordingly.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 26, 2021 at 9:59
>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD  98638
>>>>>>>> Please be informed to never quote in any other currency except for $US as
>>>>>>>> the cx could complain later due to the
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> fluctuations in the
>>>>>>>> exchange rate.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 25, 2021 at
>>>>>>>> 10:10 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with
>>>>>>>> Rafael Salas   EH-202101050101-299576: You confirmed the AS order of AV for
>>>>>>>> the month of May but the date was 5th Feb and no notes in UC?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Why this kind of a
>>>>>>>> repeated mistake? Please have a good explanation.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 22, 2021 at
>>>>>>>> 10:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>> Thomas Golaszewski... Please share the correct CC update link, I guess you
>>>>>>>> have called this customer to update it.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Here's the correct link:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> https://www.hflorder.com/cc/
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 20, 2021 at
>>>>>>>> 10:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma  Chat with
>>>>>>>> Holly Ragan: You should have cancelled the auto-ship of Blood Sugar
>>>>>>>> Optimizer and email the customer about the refund policy in this case.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> If the cx received
>>>>>>>> another bottle, I am sure he would have not been happy about it, please be
>>>>>>>> very careful with auto-ship orders and make sure to take appropriate
>>>>>>>> actions.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 19, 2021 at
>>>>>>>> 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>> EH-202101120629-333658  You rejected this order but did not process the
>>>>>>>> refund as the PayPal payment shows processed.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have done it for this
>>>>>>>> time but please ensure not to make such a mistake again.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Jan 14, 2021 at
>>>>>>>> 9:50 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>> @Nushat Hashmi Thanks for the clarification on CC info doubt, please let me
>>>>>>>> know if you have a further concern on this matter.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD 98303
>>>>>>>> Could you show me the cx order of 3 BFO that she wants to exchange with CL
>>>>>>>> for? Is it on Shopify?? I couldn't find any order at UC.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Could you also please
>>>>>>>> share the login details and the link to Shopify so I could access the
>>>>>>>> orders from there?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD
>>>>>>>> 98310 Did you inform Jessica about the address update??
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 13, 2021
>>>>>>>> at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>>>>> 98262  You only cancelled one AS and there was another AS of CL still
>>>>>>>> active, why didn't you cancel the other one? Did the cx only want to cancel
>>>>>>>> one AS?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>> Nushat told me you informed him that we need CC details only when the order
>>>>>>>> amount is above $199... can I ask who trained you on this? Are you not
>>>>>>>> aware of our payment options??
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>>>>> 98269 There is an active auto-ship on this customer's name, did you not
>>>>>>>> have enough time to use the name filter to cross check ??
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal  ZD
>>>>>>>> 97578 You simply needed to share the exchange instructions on this one
>>>>>>>> without escalating it to Deb, did you even go through the trail mail??
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD
>>>>>>>> 98289 You needed to explain the monthly cut-off date of auto-ship
>>>>>>>> subscription which is one in every 24 days, please check my response.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 11, 2021
>>>>>>>> at 9:57 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>>>>> 98185  Please be informed shipping is not free on subsequent auto-ship
>>>>>>>> orders, be it domestic or international... Make sure to give the same info
>>>>>>>> to cx in the future.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 8, 2021
>>>>>>>> at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Were
>>>>>>>> you able to create an account on "Shopify" Please confirm and let me and Dr
>>>>>>>> Sam know.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD
>>>>>>>> 98163  May I ask where did you find the information of referral discount
>>>>>>>> being credited to PayPal account? Please check my response.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 6, 2021
>>>>>>>> at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>> Ticket #97991 When you reinstate a cancelled auto-ship, then please make
>>>>>>>> sure the CC # reflects on the auto-ship page after enabling it and going
>>>>>>>> back again to verify.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>> EH-202101050014-588325 You cancelled the AS but did not inform the customer
>>>>>>>> about the recent order shipped, please do it so the cx doesn't come back
>>>>>>>> firing at us.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>>>>> 98048 Her last order has the correct expiration, you could have simply
>>>>>>>> updated the expiration date on the auto-ship page. Please stay informed
>>>>>>>> about such situation for your future reference.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>>>>> 98061 In such situations, we could also share a 10% discount link without
>>>>>>>> escalating it to Deb.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>>>>> 98024 Please check my response for your future reference.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 1,
>>>>>>>> 2021 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>>>> EH-202012300020-099330 This customer emailed on Gmail 1 day ago and no one
>>>>>>>> has even bothered to answer or reply to this customer. I see the emails
>>>>>>>> after this one responded to but this one was particularly left out. Could
>>>>>>>> you all answer why???
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>> Chat with Abraham : We do not take financial info on chat or email, it
>>>>>>>> needs to be processed only over the phone. May I know if you checked with
>>>>>>>> someone in the office if you could ask for the CVC of credit card?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>> ZD97922  Please put the name of the supplement when you use the template as
>>>>>>>> the response looks to be copy-pasted.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>> ZD 97941 : The auto-ship subscription was supposed to be cancelled as per
>>>>>>>> the customer's request. Please make sure to cancel and then pitch for
>>>>>>>> anything else.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> No notes updated
>>>>>>>> either??
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>>>>> 97892 Please escalate such situations to Deb as it could put her off from
>>>>>>>> ordering in the future.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 29,
>>>>>>>> 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>> ZD  Ticket #97804  Ths customer was confused with gelatin and we simply
>>>>>>>> needed to clarify the gelatin we use is plant-based but you shared the
>>>>>>>> return instructions, were you not aware of this at all?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>> Delfino Ticket Ticket #97816 I am quite surprised with your reply, Kae. May
>>>>>>>> I know on what grounds did you offer a 50% refund on an order which is more
>>>>>>>> than a year old??
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>> ZD  Ticket #97845  The cx already confirmed by saying she would appreciate
>>>>>>>> the STS price, what's the point on reconfirming... Please understand their
>>>>>>>> expressions more clearly in such situations.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>> :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 24,
>>>>>>>> 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>> Chat with Vicki Oberg EH-202011051714-233633
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You offered an
>>>>>>>> exchange to which the customer agreed and later you offered a 50% refund??
>>>>>>>> What were you thinking?? Did you read the customer's response?? Please
>>>>>>>> explain
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>> ZD Ticket #97762 What's the need to escalate to Deb, all you needed to do
>>>>>>>> is share the return instructions since the cx was responded by Dr Sam to
>>>>>>>> not take the supplement and it is still under the refund time frame?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>> :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec 23,
>>>>>>>> 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>> ZD  Ticket #97432  The store credit is valid until one year from the date
>>>>>>>> of purchase, just so you know. Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>> :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec
>>>>>>>> 22, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>> Dalal Chat with Debbie: The cx left the chat and there was no response from
>>>>>>>> your side for 3 minutes after your last response... What got you stuck in
>>>>>>>> sharing the link to access her order history?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>> Hashmi Chat with Alia: Please be informed we have a lot of merchant
>>>>>>>> accounts on most of our supplements name, so the customer could see any of
>>>>>>>> those merchant accounts on their CC statement. There are a few more like
>>>>>>>> HFL/ Dr Sam Robbins/ Health Media Inc/ etc...
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>> Sharma  Chat with Kim McFarland: We need to ask the reason for auto-ship
>>>>>>>> cancellation and offer STS price if required to retain the customer but you
>>>>>>>> didn't follow the procedure. Any reason for it?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>> life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Dec
>>>>>>>> 21, 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>> Hashmi Chat with Ahmad  EH-202011260037-500139
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This
>>>>>>>> customer asked to increase the quantity to 2 bottles per month and not the
>>>>>>>> frequency, please check with this customer to reconfirm or email him
>>>>>>>> letting him know that he will receive 1 bottle of each supplement every
>>>>>>>> month. Please read the query carefully and check with the customer if he
>>>>>>>> was referring to the frequency or the quantity.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>>>> ZD Ticket #97466  Why didn't anyone respond to this open ticket since the
>>>>>>>> last 5 days???
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>> life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec
>>>>>>>> 16, 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>>>> ZD  Ticket #97477 Someone marked this ticket as pending without responding
>>>>>>>> as well... @Vimal Tewari Please check who did this and I will ask Ashish to
>>>>>>>> find out and let Deeksha know about this unacceptable behaviour
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>> life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec
>>>>>>>> 16, 2020 at 9:54 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>>>> ZD  Ticket #97479  Why was this ticket not responded to??? Please let me
>>>>>>>> know who was in shift at the time....
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>> life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>>>>> Dec 10, 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>>>>> Tewari Could you please share the email ids of the new agents please and
>>>>>>>> share the feedback in the interim.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @nick:
>>>>>>>> Chat with Michelle (EH-202012090014-399771): You must inform the customer
>>>>>>>> about the recent order shipped that has not been delivered when a customer
>>>>>>>> wants to cancel their auto-ship.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @harry:
>>>>>>>> Chat with Lawrence: Please direct the customers to www.4hfl.com to
>>>>>>>> place the orders online apart from offering a phone order.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>> life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>>>>> Dec 8, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Pritish
>>>>>>>> Nandi ZD  Ticket #97187  Please be informed the orders that are being
>>>>>>>> placed through healthfitnesslongevity.com is from our new website
>>>>>>>> and they are not accessible in UC so we need to escalate them to Deb for
>>>>>>>> now as I have informed DSR and he is making some videos on how to access
>>>>>>>> those orders, once it's available it will be shared with everyone.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun
>>>>>>>> Hurry Chat with Jorge: Please be informed the customer cannot make any
>>>>>>>> amendment in their account, so directing them to update CC info will not
>>>>>>>> work, it has to be done through the link or by calling us. Just letting you
>>>>>>>> know.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>> to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>>>>> Dec 3, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal Chat with Leo Hogberg Yilmaz: The cx left the chat since
>>>>>>>> you didn't respond for around 3 minutes, what's your reason for this?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal Chat with Errol: Why ask her to email from the website and
>>>>>>>> not escalating it to Deb at our end? We are the customer service team so
>>>>>>>> it's on us to escalate such matters to Deb and create a ZD ticket.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>>>>> Tewari Chat with Ye Na Chen: Please offer a callback to such customers
>>>>>>>> apart from asking them to call us as they might not bother calling us and
>>>>>>>> we lose the sale.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>> to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed,
>>>>>>>> Nov 25, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Kaeiara Blythe Delfino Chat with Robin: Your chat response upset the
>>>>>>>> customer and it sounded quite personal, you could have simply stated the
>>>>>>>> policy and not say much. If DSR comes across this chat, it could seriously
>>>>>>>> piss him off. Please stick to the basic policies without getting too
>>>>>>>> involved in it.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal Chat with Stacy Domer EH-202011060015-111478... You updated
>>>>>>>> the shipping address on this order but the cx asked to update the address
>>>>>>>> for future (Dec 2020) AS order...Please come up with a perfect excuse for
>>>>>>>> this kind of repeated mistake as I would like to know what went wrong with
>>>>>>>> you even after sharing so many feedbacks on amending future auto-ship
>>>>>>>> orders?????? And of course, why bother updating UC notes????
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>>>>> Tewari ZD 96736 You reinstated the AS for this customer but didn't bother
>>>>>>>> updating the new shipping address and the CC info also needs to be updated
>>>>>>>> that you didn't check.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have
>>>>>>>> explained this situation in the past to check the CC info if an auto-ship
>>>>>>>> is being reinstated after a long time as the information is wiped out from
>>>>>>>> our system. What's happening here??
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>> to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>> Tue, Nov 24, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @team: Please be informed to refund the same day international orders if
>>>>>>>> they don't show up in ship station and there's no tracking info in UC if a
>>>>>>>> cx requests for cancellation.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Vimal Tewari ZD 96626 The cx wanted to confirm the price for a one-time
>>>>>>>> purchase by putting a question mark at the end, please check my response
>>>>>>>> for your reference.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>> Fri, Nov 20, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Vimal Tewari Zd  96506  Please check my response for your future reference.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>> Thu, Nov 19, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal ZD  96519  Please check my response for your future
>>>>>>>> reference.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal Zd 96518 You cancelled the wrong AS, instead of BSO you
>>>>>>>> cancelled BPO. Please be careful.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>> Wed, Nov 18, 2020 at 9:54 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Kaeiara Blythe Delfino  EH-202011151414-533097 - What's the confusion
>>>>>>>> here, when Dr Sam confirmed the order was updated, then you simply had to
>>>>>>>> process the refund, if DSR or Deb would have processed the refund, it would
>>>>>>>> show up in UC. Please make a note of it for future reference.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>> Tue, Nov 17, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @everyone:  Ticket #96392 Please go through Dr Sam's response as he is not
>>>>>>>> happy with our generic responses, so please be specific with the customers
>>>>>>>> in the future.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal Chat with Lee Blanchard: When a cx asks to confirm the
>>>>>>>> order right after placing an order online, please ask them to wait for a
>>>>>>>> few hours as the orders could take an hour or two sometimes to go through
>>>>>>>> due to a technical delay.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal ZD 96371 Why was this not escalated to Deb as it's been
>>>>>>>> unresponded to for such a long time?
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> On Mon, Nov 16, 2020 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Kaeiara Blythe Delfino CHat with John: The label of our supplements have
>>>>>>>> the most updated ingredient's list but you informed the cx the other way
>>>>>>>> round. Please make sure website information updates could sometimes be
>>>>>>>> delayed but the label will have the most accurate and updated ingredients
>>>>>>>> list.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal ZD  96360  You marked the ticket as solved but did not
>>>>>>>> reject the order from AR and also didn't confirm the cx the order was
>>>>>>>> cancelled. Please make sure to not miss such things again.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Vimal Tewari ZD Ticket #96402 If a cx was promised of a discount by us in
>>>>>>>> the past, then no need to escalate to Deb, simply share the discount link
>>>>>>>> with the cx.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> On Fri, Nov 13, 2020 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal Chat with Sanaye Kumagai: You had to check the order
>>>>>>>> EH-202010090007-277929 and ticket ZD  96119 since everything was clearly
>>>>>>>> mentioned.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> I m not sure why didn't you check this order or else you could have
>>>>>>>> resolved the customer's query. Please dig a little more when you work on
>>>>>>>> customer's multiple AS. Please check my response on ZD 96180 and let me
>>>>>>>> know if you have any confusion.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal ZD Ticket #96185 Please check my response.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Kaeiara Blythe Delfino Again a few customers mentioned their calls are not
>>>>>>>> being answered or some problem with the phone lines. Missed chats again...
>>>>>>>> I could only assume some issue with your internet since it cannot be
>>>>>>>> happening every day. Please speak with your ISP as this could create a lot
>>>>>>>> of problems for us with so many customers complaining about their calls not
>>>>>>>> being serviced appropriately.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Kaeiara Blythe Delfino ZD 96320 serviced  The cx asked to move the next AS
>>>>>>>> to 04/01/2021 but you changed it to 04/24/2024, a difference of 3 weeks...
>>>>>>>> Could you answer why??
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Arif
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Cheers to life :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> On Thu, Nov 12, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>> Dalal ZD  96295 Normally we must cancel the future orders in such cases if
>>>>>>>> a customer wants to return, so please make sure to cancel AS for such
>>>>>>>> customers.
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>> Dalal ZD Ticket #96306  You only changed the year to 2099 of next AV order
>>>>>>>> but didn't change the INS date and the AS still showed enabled until I
>>>>>>>> cancelled it.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Any reason for
>>>>>>>> this mistake??
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>> :-)
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov
>>>>>>>> 11, 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara
>>>>>>>> Blythe Delfino I have been observing a few customers complained their calls
>>>>>>>> are not being answered during your shift. If you are missing a call, are
>>>>>>>> you not calling them back? If Dr Sam comes to know about so much of call
>>>>>>>> drops then we could be in trouble.  Is there a frequent problem with your
>>>>>>>> phone or internet connection? We cannot afford to get so many complaints
>>>>>>>> from the customers about their calls not being answered.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> P.S. -2 chats
>>>>>>>> were also missed during your shift. Any reason for it?
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>> life :-)
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov
>>>>>>>> 9, 2020 at 9:55 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>> Dalal  EH-202010311042-455546
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket
>>>>>>>> #95917: You cancelled only one subscription of this customer while his
>>>>>>>> other auto-ship subscription was still active that you missed on
>>>>>>>> checking...  Now he is firing back at us holding us responsible for the
>>>>>>>> recent charge from his other AS EH-202011050006-133823. I had mentioned
>>>>>>>> this during the training to check cautiously when cancelling any
>>>>>>>> subscription if the customer has multiple subscriptions or not.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please be
>>>>>>>> very careful when you work on AS orders as we cannot afford to make a
>>>>>>>> mistake.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>> life :-)
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov
>>>>>>>> 7, 2020 at 11:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>> Dalal  Thanks for the clarification.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>> life :-)
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov
>>>>>>>> 7, 2020 at 11:11 AM Abhishek Dalal <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chat with
>>>>>>>> Abdulla Boubshait: Yes i called cx but as per him he is geting $145
>>>>>>>> discount on our website. and we only providing him 10% discount which is
>>>>>>>> around $39. So he said we will place an order from website.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> However, I
>>>>>>>> advised him to use chrome and clear browser's cache & cookies & told him
>>>>>>>> for any further query he can call us or ask us to call him back.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek
>>>>>>>> Dalal
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> ________________________________
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From:
>>>>>>>> "Phaedrus Arif" <[email-masked]>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>>>>> "Abhishek Dalal" <[email-masked]>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>>>>> "Kaeiara Blythe Delfino" <[email-masked]>,
>>>>>>>> "Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <
>>>>>>>> [email-masked]>, "Vimal Tewari" <[email-masked]>,
>>>>>>>> "Arjun Hurry" <[email-masked]>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent:
>>>>>>>> Friday, November 6, 2020 9:57:54 PM
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject:
>>>>>>>> Re: Audit feedback
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>> Dalal Chat with  Abdulla Boubshait : Did you call the customer to place an
>>>>>>>> order? I don't see any recent order.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>> Dalal ZD # 96096 Please check my reply and respond to the customers in the
>>>>>>>> future in similar cases without escalating to Deb.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>> life :-)
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon,
>>>>>>>> Nov 2, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>> Dalal Chat with  Kathy Philippi : She had a new auto-ship where the
>>>>>>>> shipping address had to be updated but you pulled her old auto-ship
>>>>>>>> subscription and change the address on the order but not on the AS page.
>>>>>>>> Please REMEMBER this, shipping address needs to be UPDATED ON FUTURE
>>>>>>>> auto-ship orders, not on the one that has been shipped. Please be very
>>>>>>>> careful in the future. Thanks
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>> Dalal Chat with Robert Adler: FYI, You could process the auto-ship order
>>>>>>>> for the customers same day without further delay if they are out of stock.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>> life :-)
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri,
>>>>>>>> Oct 30, 2020 at 9:41 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal ZD  95872  Please check my response for your future
>>>>>>>> reference. Sometimes, we don't need to escalate to Deb in such cases.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal ZD  95876  Please check my response as your reply was not
>>>>>>>> fully addressed to the cx concern.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal ZD  95158  Please check my response since you did not reply
>>>>>>>> to his concern on the shipping address.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>> to life :-)
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>>>>> Oct 29, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal  95820 Please check my response and save the reply so you
>>>>>>>> could use that in the future for similar queries.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>> to life :-)
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>>>>> Oct 27, 2020 at 9:57 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal  Ticket #95313 I asked you a question on this ticket but
>>>>>>>> you simply responded with "acknowledged". I would like to know how did you
>>>>>>>> figure out the order has been cancelled/refunded and asked the customer to
>>>>>>>> place a new order?
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>> to life :-)
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>> Tue, Oct 27, 2020 at 9:54 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Arjun Hurry Thank you for taking the responsibility, please make sure to
>>>>>>>> later email the customer just to build trust with the customers if such
>>>>>>>> things happen. Thanks
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Cheers to life :-)
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>> Mon, Oct 26, 2020 at 10:14 PM Arjun Hurry <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Arif - I think I had a concurrent chat on another process and missed this
>>>>>>>> one. This is my error.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> ________________________________
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> From: "phaedrusrf" <[email-masked]>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>>>>> "Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <
>>>>>>>> [email-masked]>, "Vimal Tewari" <[email-masked]>,
>>>>>>>> "Abhishek Dalal" <[email-masked]>, "arjun hurry" <
>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>> [email-masked]>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Sent: Monday, 26 October, 2020 22:01:13
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Subject: Re: Audit feedback
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Kaeiara Blythe Delfino @Abhishek Dalal  Ticket #95313 Kae, please check
>>>>>>>> your confusing response about placing 2 orders where the customer placed
>>>>>>>> only 1 order but repeated the items that should have been clearly mentioned
>>>>>>>> to him.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Abhishek - Where did you confirm the order was cancelled as the payment
>>>>>>>> still shows processed without any refund update?
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Arjun Hurry Saw an unattended chat from p. Lynn What happened at the time?
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal ZD 95607  You did not address the queries of the customer
>>>>>>>> and straightaway escalated to Deb, please check my response and let me know
>>>>>>>> if you have a confusion.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal ZD 95679 Please check my response for your reference.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @everyone: BFO is back in stock, so please inform the customers accordingly.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Cheers to life :-)
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>> Fri, Oct 23, 2020 at 9:59 AM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Thanks for the update.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Cheers to life :-)
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>> Thu, Oct 22, 2020 at 10:16 PM Kaeiara Blythe Delfino <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I
>>>>>>>> spoke to customer over the phone. Initially in chat she said she wants AV
>>>>>>>> instead of BFO.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cx
>>>>>>>> still have so many stocks (BFO) .. Then, she requested for next AS it will
>>>>>>>> be both AV and BFo but for 5 months duration..So thats why next auto order
>>>>>>>> would be april then 5 months frequency.Notes has been updated.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>> Fri, Oct 23, 2020, 12:28 AM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Kaeiara Blythe Delfino  EH-202010210009-299050 This customer wants 3 BFO
>>>>>>>> and 3 AV from next AS, I only see the request to change the  3 BFO to 3 AV
>>>>>>>> but
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> not sure, if the cx also wanted to continue with BFO and AV?? Please
>>>>>>>> clarify since the notes are not clear.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Cheers to life :-)
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> On Thu, Oct 15, 2020 at 10:01 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Vimal Tewari Chat with Saad: We need to inform the customer to check the
>>>>>>>> ingredients list on the website and check with their country's customs if
>>>>>>>> any ingredient is banned
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> as there could be certain herbs that are legal in the US but may be illegal
>>>>>>>> in the EU or elsewhere and we cannot be held accountable for it.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal Ticket #95309 When you reinstate an auto-ship subscription,
>>>>>>>> please save the changes and go back again to the auto-ship page to confirm
>>>>>>>> if the
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> credit card info is reflecting or if it's wiped out. We need to inform the
>>>>>>>> customers to update CC info if the information is not available. CC info
>>>>>>>> may be wiped out
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> when a customer's AS subscription is deactivated for more than a month.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Cheers to life :-)
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> On Wed, Oct 14, 2020 at 10:00 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal ZD  95269  Please escalate such cases to Deb as there are
>>>>>>>> certain orders that are being placed on a new website and we do not have
>>>>>>>> the access of those orders, so we need to escalate to Deb to look into them.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Cheers to life :-)
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> On Wed, Sep 2, 2020 at 10:50 PM Kaeiara Blythe Delfino <
>>>>>>>> [email-masked]> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> for customer zelemae, she said why i am being charges for shipping. so i
>>>>>>>> thought she was charged already for shipping. later part only she mentioned
>>>>>>>> that she is about to place order.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> will take note.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> On Thu, Sep 3, 2020, 12:27 AM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Kaeiara Blythe Delfino Zelemae
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> 11:49 PM
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> I am ordering four different items. The total amount is over $100.00. On
>>>>>>>> your site there is a free shipping for over $100. Why am I being charges
>>>>>>>> for shipping?
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> You need to read the customer's initial message first before providing
>>>>>>>> irrelevant information from previous orders.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> - 3 chats were missed during your shift, please make sure your internet
>>>>>>>> connection is working ok, also did you email these customers whose chats
>>>>>>>> were missed to check on what assistance did they need?
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal Ticket #93791 Please check my response for your future
>>>>>>>> reference so you don't have to escalate
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> this to Deb every time.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Kaeiara Blythe Delfino  ZD #89648 You need to specifically inform the
>>>>>>>> customers we do not refund shipping and handling
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> that you missed out in your response. Please be careful.
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Kaeiara Blythe Delfino  Ticket #93758 You simply needed to share the
>>>>>>>> return instructions
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> as we could pull the order using the email ID..no need to reconfirm...
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> good job with canceling the auto-ship subscription
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> P.S. - @Kaeiara Blythe Delfino
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> @Abhishek Dalal @Vimal Tewari
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Please follow up on the old declined orders as well... There are
>>>>>>>> international orders on which you need to follow up during the local
>>>>>>>> business hours and I see no one followed up on this order
>>>>>>>> EH-202008280346-111265 since 08/28...this also includes agents logged in
>>>>>>>> during morning and afternoon shifts...
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Arif
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> Cheers to life :-)
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>> > > > >
>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>
>>>>>>>
>