Subject: Re: Audit feedback
From: Phaedrus Arif <[email-masked]>
To: Vimal Tewari <[email-masked]>
Date: Fri, 14 May 2021 22:02:46 +0530

Hey Vimal

Please call me in the morning or in the evening tomorrow at 8383850552, I
need to have a word with you.

Thanks
Arif
Cheers to life :-)

On Fri, May 14, 2021 at 8:05 PM Phaedrus Arif <[email-masked]> wrote:

> Hi Vimal
>
> In such cases where cx wants to get a basic idea of the supplements in
> reference to the ingredients being used, you simply direct their focus to
> the combination of ingredients of the supplement that create a different
> effect and list the main benefits of the supplements in relation to their
> expectations.
>
> Hope it's clear.
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Fri, May 14, 2021 at 4:46 AM Vimal Tewari <[email-masked]>
> wrote:
>
>> Hi Arif,
>>
>> Thank you for your feedback.
>>
>> As far as I am concerned about the product I did shared the ingredients
>> link that's all I can do. I mean I have really no idea cause the customer
>> specifically wants me to tell him the difference *"which ingredient"?* therefore,
>> I shared the link but yes, I did told him the basis difference before he
>> left chat about BPO & BFO.
>>
>> And, I do not want to share any wrong information with the customer at
>> all though I suggested him to consult his doctor on the basis of the
>> ingredients link available there on the website!
>>
>> But, I request you to tell me more about what could have done there so
>> I'll be prepared for future?
>>
>>
>>
>> Thanks & Regards
>> Vimal Tewari
>>
>> ------------------------------
>> *From: *"Phaedrus Arif" <[email-masked]>
>> *To: *"harsh sharma" <[email-masked]>, "nushat hashmi" <
>> [email-masked]>, "Dimpy Chawla" <[email-masked]>,
>> "Ashish Dabral" <[email-masked]>, "Nitin Mishra" <
>> [email-masked]>
>> *Cc: *"Deeksha Dadu" <[email-masked]>, "Vimal Tewari" <
>> [email-masked]>, "Avneet Singh" <[email-masked]>,
>> "Alice Lsm" <[email-masked]>
>> *Sent: *Thursday, 13 May, 2021 21:59:41
>> *Subject: *Re: Audit feedback
>>
>> @Vimal Tewari <[email-masked]> Chat with  #99916419:  Chat
>> response from you seemed to very irresponsive when the cx is inquiring
>> about our supplements.
>> Why would you ask the customer to check with a doctor when you could have
>> simply mentioned the basic difference between BPO and BFO? This is
>> certainly not the right way mate.
>> The cx clearly mentioned his BP is good but he has issues with blood flow
>> so you could have told him about BFO benefits rather than shrugging off
>> your responsibility. Not acceptable at all.
>>
>> @Nushat Hashmi <[email-masked]> EH-202104281239-022115 When
>> you updated the ordered item, what did you remove and how did you adjust
>> the payment difference as the cx came on chat
>> recently and asked about the refund of the removed items. Please check
>> and let me know.
>>
>>
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Wed, May 12, 2021 at 10:06 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Dimpy Chawla <[email-masked]> ZD 103731, you changed the
>>> shipping address for this cx on his last order but it needed to be updated
>>> on the AS page for future orders, did you forget the process
>>> to update the shipping address? Please make sure to not repeat this
>>> mistake as the order for this customer is shipped out to his old address
>>> and he has all the reasons to blame us.
>>> I have replied to the cx about this and if he wants us to reship the
>>> order to his new address immediately, please escalate to Deb without
>>> waiting for this package to return to us.
>>>
>>>
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Tue, May 11, 2021 at 10:08 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @[email-masked] <[email-masked]> Chat with
>>>> Jonathan ZD 103725: It appears you did not comprehend the customer's issue
>>>> fully, he had trouble placing the order
>>>> so you should have offered a call back rather than asking him to call
>>>> back since he had to make an international call which is not feasible for
>>>> him. Secondly, you shared the link to
>>>> update CC info for auto-ship customers which is not relevant in this
>>>> case since he doesn't have any active AS subscription with us. Also, the cx
>>>> wanted to access his account details
>>>> but we do not offer any account creation for customers other than
>>>> auto-ship subscribers and that as well with limited access. Please check my
>>>> response to the email you escalated
>>>> to Deb. Please be informed of this info for your future reference.
>>>>
>>>> @Nushat Hashmi <[email-masked]> ZD 103658 You typed the
>>>> wrong name of our supplement Blood Reassure Optimizer, what's the reason
>>>> for this silly blunder?
>>>>
>>>> @Nitin Mishra <[email-masked]> ZD 103666, 103668, 103683,
>>>> 103661 Please offer the STS price of $25 in AS cancellation request where
>>>> the cx doesn't provide any reason.
>>>>
>>>> @[email-masked] <[email-masked]> ZD 103441
>>>> Please make sure to use the upper case and avoid grammatical mistakes, I
>>>> have noticed in quite a few tickets. Please install "Grammarly"
>>>>
>>>> @Nitin Mishra <[email-masked]> ZD 103640 When the cx
>>>> informed about the cancellation reason, you needed to offer to delay a few
>>>> months instead of simply acknowledging. The idea is to retain
>>>> the cx and at least make an attempt or two by offering them
>>>> alternatives.
>>>>
>>>> @Dimpy Chawla <[email-masked]> ZD 103699 You did not change
>>>> the next attempt date while canceling the AS, please make sure to change
>>>> the date if you see a date popping up in that section.
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Mon, May 10, 2021 at 10:00 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Nitin Mishra <[email-masked]> Chat with Rachel Munyai: I
>>>>> guess you did not comprehend the cx query. She meant if it's okay to stop
>>>>> taking supplements during other medication
>>>>> but you shared the exchange instruction which was not relevant and you
>>>>> could have simply informed the cx it's okay to stop taking the supplement.
>>>>> Please be careful in the future.
>>>>>
>>>>> @Dimpy Chawla <[email-masked]> Chat with Kevin Beaty: You
>>>>> updated the address but did not mention anything in UC notes?? Also, the
>>>>> city name was not correctly updated which I did.
>>>>> Please be very careful with AS orders and make sure to update the
>>>>> notes.
>>>>>
>>>>> @[email-masked] <[email-masked]> Chat with
>>>>> James Peters: You did not answer the cx query correctly, he inquired about
>>>>> the order for the month of May and you shared the details from last month.
>>>>> His recent order was processed on 05/10 which you should have informed
>>>>> him about but you didn't. Please read the query carefully and answer
>>>>> appropriately in the future.
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Thu, May 6, 2021 at 10:00 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Nushat Hashmi  ZD 103525 Did you read the customer's query
>>>>>> carefully?? I didn't expect this from you. Please read through again
>>>>>> and let me know what mistake did you make?
>>>>>>
>>>>>> @[email-masked]: ZD 103525 Please check my response for
>>>>>> future
>>>>>> reference.
>>>>>>
>>>>>> @Vimal Tewari ZD 103497 Please never say our supplements are
>>>>>> "completely organic", rather say "mostly organic".
>>>>>>
>>>>>> @Nushat Hashmi ZD 103095 How did you charge the customer for the added
>>>>>> bottle? We can only remove but cannot add anything since we don't have
>>>>>> a way to charge the cx separately.
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>> On Wed, May 5, 2021 at 10:08 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> >
>>>>>> > @Nushat: ZD 103352 Where are your UC notes after working on this
>>>>>> account??
>>>>>> >
>>>>>> > @Avneet: ZD 103274 Please share the instructions link from the
>>>>>> website
>>>>>> > or direct them to visit the instructions tab on the website to get
>>>>>> > detailed dosage info.
>>>>>> >
>>>>>> > @Nitin ZD 103254: Please use a business alias instead of your real
>>>>>> name.
>>>>>> >
>>>>>> > @Avneet: ZD 103297: What name did you use?? Instead of the
>>>>>> customer's
>>>>>> > name, you used his email id to address in your response. Please be
>>>>>> > careful of such silly mistakes.
>>>>>> > Also, no update in UC notes?? Why??
>>>>>> >
>>>>>> > @Avneet: ZD 103467 EH-202105050759-522367: The order shows shipped
>>>>>> > already, did you escalate this to Jessica and Deb to update and
>>>>>> refund
>>>>>> > accordingly?
>>>>>> >
>>>>>> > @Avneet ZD 103473 Please check my response and make sure to check
>>>>>> the
>>>>>> > tracking update before responding to the cx as his recent order
>>>>>> still
>>>>>> > shows in transit and it's been over 5 weeks which is too late for
>>>>>> > domestic orders. Please check my response and let me know if you
>>>>>> have
>>>>>> > any confusion.
>>>>>> >
>>>>>> > @Avneet: ZD 103479 Why didn't you respond to this ticket that was
>>>>>> open
>>>>>> > for over an hour within your shift time??
>>>>>> >
>>>>>> > Thanks
>>>>>> > Arif
>>>>>> > Cheers to life :-)
>>>>>> >
>>>>>> > On Tue, May 4, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> > >
>>>>>> > > @Vimal Tewari  ZD 103231 You added BPO to the order and left the
>>>>>> date
>>>>>> > > to 05/30/2021 and also the cx asked to change the frequency of the
>>>>>> > > shipments that you never addressed. Why??
>>>>>> > >
>>>>>> > > @Vimal Tewari  ZD 103221 Again a similar mistake, you informed
>>>>>> the cx
>>>>>> > > of the next AS for both AV and BFO to be on 05/24, but for BFO
>>>>>> the AS
>>>>>> > > date was 05/25. What's happening??
>>>>>> > >
>>>>>> > > @Nitin: ZD 103254 Why didn't you use your alias name??  @Ashish
>>>>>> Dabral
>>>>>> > > Please share the email ids of new agents with me.
>>>>>> > >
>>>>>> > >
>>>>>> > >
>>>>>> > > Thanks
>>>>>> > > Arif
>>>>>> > > Cheers to life :-)
>>>>>> > >
>>>>>> > > On Thu, Apr 29, 2021 at 10:06 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > >
>>>>>> > > > @Harsh Sharma ZD 103186 The cx had another auto-ship with us for
>>>>>> > > > CholesLo and AlphaViril that you failed to check. Please be very
>>>>>> > > > careful when you have to check a customer's auto-ship details.
>>>>>> > > >
>>>>>> > > > Thanks
>>>>>> > > > Arif
>>>>>> > > > Cheers to life :-)
>>>>>> > > >
>>>>>> > > > On Thu, Apr 22, 2021 at 10:01 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > >
>>>>>> > > > >  @everyone: No one has followed up on declined orders since
>>>>>> 04/19...
>>>>>> > > > > there are over 20 accounts in the AR section. any reason for
>>>>>> this
>>>>>> > > > > negligence???
>>>>>> > > > >
>>>>>> > > > > @everyone: EH-202104170634-511144 Please call up this
>>>>>> customer's bank
>>>>>> > > > > which is Barclays to verify the address and transaction as
>>>>>> per Dr.
>>>>>> > > > > Sam's instructions and inform him to ship the order
>>>>>> > > > > accordingly.
>>>>>> > > > >
>>>>>> > > > > @Dimpy Chawla  ZD 102657 Did you call this customer or ask
>>>>>> anyone to
>>>>>> > > > > call this cx back after promising him?
>>>>>> > > > >
>>>>>> > > > > @Dimpy Chawla ZD 92702 You didn't share the CC info update
>>>>>> link with
>>>>>> > > > > the cx that she requested specifically. What's the reason to
>>>>>> miss out
>>>>>> > > > > on this important thing??
>>>>>> > > > >
>>>>>> > > > > @Nushat Hashmi  ZD 102765 Please inquire the link that
>>>>>> customers use
>>>>>> > > > > to place the order instead of blindly escalating it and
>>>>>> making the cx
>>>>>> > > > > run back and forth.
>>>>>> > > > >
>>>>>> > > > > Thanks
>>>>>> > > > > Arif
>>>>>> > > > > Cheers to life :-)
>>>>>> > > > >
>>>>>> > > > > Arif
>>>>>> > > > > Cheers to life :-)
>>>>>> > > > >
>>>>>> > > > >
>>>>>> > > > > On Tue, Apr 20, 2021 at 9:57 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >
>>>>>> > > > > > @Nushat Hashmi Chat with Saeed: you replied: In a single
>>>>>> order you can select maximum 87 bottles for one product,... what kind of
>>>>>> typo is it and you never even corrected it until the end of the chat?
>>>>>> > > > > >
>>>>>> > > > > > @Dimpy Chawla When I logged in with Nushat, we saw multiple
>>>>>> emails in zendesk that was not responded to. Please give me some good
>>>>>> excuses that why were you not able to respond to them.
>>>>>> > > > > > Where is your accountability in your reference to teamwork?
>>>>>> Please explain...
>>>>>> > > > > >
>>>>>> > > > > > @Dimpy Chawla ZD 102437 You were also supposed to change
>>>>>> the year of the next AS date that you missed. Please be careful.
>>>>>> > > > > >
>>>>>> > > > > >
>>>>>> > > > > >
>>>>>> > > > > > Thanks
>>>>>> > > > > > Arif
>>>>>> > > > > > Cheers to life :-)
>>>>>> > > > > >
>>>>>> > > > > >
>>>>>> > > > > > On Mon, Apr 19, 2021 at 10:31 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >>
>>>>>> > > > > >> @Dimpy Chawla Chat with Sonia Greene: You mentioned the
>>>>>> date in DD/MM format which confused the cx and she rated your chat bad. Do
>>>>>> you need to be reminded of such basic
>>>>>> > > > > >> things about the date format of the US?? Please be careful
>>>>>> of such silly mistakes.
>>>>>> > > > > >>
>>>>>> > > > > >> @team Why was the chat of Juliane Biro missed? @Vimal
>>>>>> Tewari  it was either your shift or the next agent. Please let me know.
>>>>>> > > > > >>
>>>>>> > > > > >> @Nushat Hashmi Chat with Kenneth Adderley: Why did you not
>>>>>> reinstate the AS and update the address after promising the cx?
>>>>>> > > > > >> Were you waiting for someone else to complete your task??
>>>>>> > > > > >>
>>>>>> > > > > >> Thanks
>>>>>> > > > > >> Arif
>>>>>> > > > > >> Cheers to life :-)
>>>>>> > > > > >>
>>>>>> > > > > >>
>>>>>> > > > > >> On Wed, Apr 14, 2021 at 9:57 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >>>
>>>>>> > > > > >>> @Dimpy Chawla ZD 102140 This ticket was left open for a
>>>>>> long time during your shift and all you had to do was merge it with the
>>>>>> other open ticket. What's your reason this time?
>>>>>> > > > > >>>
>>>>>> > > > > >>> @Dimpy Chawla ZD 102095 You did not address the request
>>>>>> for the first order for which the customer asked about the refund policy.
>>>>>> Why??
>>>>>> > > > > >>>
>>>>>> > > > > >>> @Dimpy Chawla  ZD 102138 Please try no to refund the same
>>>>>> day international auto-ship orders until we get a confirmation from Dr Sam
>>>>>> since the orders are processed
>>>>>> > > > > >>> at midnight and shipped out first thing in the morning.
>>>>>> In this case, I see the shipping label has been created and I hope the
>>>>>> shipping could be cancelled by Dr Sam.
>>>>>> > > > > >>> Please be careful and before refunding check shipstation
>>>>>> or shopify to locate the shipping details and only refund if you do not see
>>>>>> the order in these portals.
>>>>>> > > > > >>>
>>>>>> > > > > >>> Thanks
>>>>>> > > > > >>> Arif
>>>>>> > > > > >>> Cheers to life :-)
>>>>>> > > > > >>>
>>>>>> > > > > >>>
>>>>>> > > > > >>> On Tue, Apr 13, 2021 at 9:57 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >>>>
>>>>>> > > > > >>>> @Dimpy Chawla ZD 10766 Did you read the cx query
>>>>>> carefully or simply copy-pasted the template for the STS offer, he clearly
>>>>>> mentioned the reason for his cancellation but you
>>>>>> > > > > >>>> didn't notice that...also when you cancel AS, please
>>>>>> make sure to change the year of "Next attempt date" since it showed
>>>>>> 04/15/2021 and I had to change it.
>>>>>> > > > > >>>>
>>>>>> > > > > >>>> Thanks
>>>>>> > > > > >>>> Arif
>>>>>> > > > > >>>> Cheers to life :-)
>>>>>> > > > > >>>>
>>>>>> > > > > >>>>
>>>>>> > > > > >>>> On Mon, Apr 12, 2021 at 9:56 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >>>>>
>>>>>> > > > > >>>>> @Dimpy Chawla ZD 100965 When you escalated this to Deb,
>>>>>> why didn't you update in UC notes?
>>>>>> > > > > >>>>>
>>>>>> > > > > >>>>> @Dimpy Chawla, You are doing the morning shift and I
>>>>>> see some declined orders (International) on which no attempt has been made
>>>>>> so far. Why are you not following up on declined orders?
>>>>>> > > > > >>>>> Please make sure to check all the orders in AR during
>>>>>> your shift where we need to contact the cx. I will be checking those orders
>>>>>> again, so please make sure to follow up on them.
>>>>>> > > > > >>>>>
>>>>>> > > > > >>>>> @Dimpy Chawla ZD 101862 Why did you not respond to this
>>>>>> ticket during your shift? It was a simple shipping update response. Please
>>>>>> explain.
>>>>>> > > > > >>>>>
>>>>>> > > > > >>>>> @Nushat Hashmi  Chat with Rafael Salas Why are there 2
>>>>>> auto-ship orders processed for this customer, he contacted on 04/10 for his
>>>>>> AS order of AV and there was already an order processed
>>>>>> > > > > >>>>> on 04/08 but you mentioned it was due on 05/10 and
>>>>>> processed another order??? What's going on here, please clarify?
>>>>>> > > > > >>>>>
>>>>>> > > > > >>>>> Thanks
>>>>>> > > > > >>>>> Arif
>>>>>> > > > > >>>>> Cheers to life :-)
>>>>>> > > > > >>>>>
>>>>>> > > > > >>>>>
>>>>>> > > > > >>>>> On Wed, Apr 7, 2021 at 10:01 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >>>>>>
>>>>>> > > > > >>>>>> @Nushat Hashmi ZD 101157: Why is the status showing
>>>>>> "Solved", did you mean to escalate this to Deb? Please check and confirm
>>>>>> what action needs to be taken?
>>>>>> > > > > >>>>>>
>>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101263 Please check my response for
>>>>>> your future response and ask the other agents to read it too.
>>>>>> > > > > >>>>>>
>>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101245 You reinstated the auto-ship
>>>>>> subscription but without changing the item code to STS that was promised to
>>>>>> the cx. Any reason for this petty mistake??
>>>>>> > > > > >>>>>>
>>>>>> > > > > >>>>>> Arif
>>>>>> > > > > >>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>
>>>>>> > > > > >>>>>>
>>>>>> > > > > >>>>>> On Mon, Apr 5, 2021 at 10:02 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >>>>>>>
>>>>>> > > > > >>>>>>> @team : I see that agents in the morning and
>>>>>> afternoon shift are not following up on the declined international orders
>>>>>> falling under their time zone. Why?? I need some
>>>>>> > > > > >>>>>>> reasonable explanations... @Harsh Sharma @Nushat
>>>>>> Hashmi  Could you please confirm if you're working during these shifts and
>>>>>> why are the declined orders not being followed up on??
>>>>>> > > > > >>>>>>>
>>>>>> > > > > >>>>>>> @Harsh Sharma ZD 100873 What was the need to escalate
>>>>>> this to Deb unnecessarily?? Cx didn't want the product so you could simply
>>>>>> ask him if he wants to return it...
>>>>>> > > > > >>>>>>>
>>>>>> > > > > >>>>>>> @Harsh Sharma Zd 100899 You also needed to push the
>>>>>> next AS date to 60 days as well after changing the frequency, the cx asked
>>>>>> to change the frequency so it was
>>>>>> > > > > >>>>>>> clear to understand that he didn't need it this month.
>>>>>> > > > > >>>>>>>
>>>>>> > > > > >>>>>>> @team : ZD 100913 I want everyone to install
>>>>>> Grammarly in your system as I have seen enough grammatical errors that
>>>>>> paint an unprofessional impression of HFL...
>>>>>> > > > > >>>>>>>
>>>>>> > > > > >>>>>>> @Vimal Tewari ZD 100921 Cx already mentioned she
>>>>>> wanted the frequency to be once in every 2 months, so what's the point of
>>>>>> her contacting us again and again??
>>>>>> > > > > >>>>>>>
>>>>>> > > > > >>>>>>> d this to Deb?????????????? WTH...this is not
>>>>>> acceptable...
>>>>>> > > > > >>>>>>>
>>>>>> > > > > >>>>>>> @Harsh Sharma ZD 101050 What's happening with you
>>>>>> mate?? You did not apply the STS code after reinstating the auto-ship??????
>>>>>> > > > > >>>>>>>
>>>>>> > > > > >>>>>>> Thanks
>>>>>> > > > > >>>>>>> Arif
>>>>>> > > > > >>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>
>>>>>> > > > > >>>>>>>
>>>>>> > > > > >>>>>>> On Thu, Apr 1, 2021 at 10:03 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >>>>>>>>
>>>>>> > > > > >>>>>>>> @team: Why are the declined orders not being
>>>>>> followed up on since 03/30??
>>>>>> > > > > >>>>>>>>
>>>>>> > > > > >>>>>>>> Thanks
>>>>>> > > > > >>>>>>>> Arif
>>>>>> > > > > >>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>
>>>>>> > > > > >>>>>>>>
>>>>>> > > > > >>>>>>>> On Tue, Mar 30, 2021 at 10:00 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>
>>>>>> > > > > >>>>>>>>> @HFL Team Why was Cecil Elmore's chat missed??
>>>>>> > > > > >>>>>>>>>
>>>>>> > > > > >>>>>>>>>
>>>>>> > > > > >>>>>>>>>
>>>>>> > > > > >>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>
>>>>>> > > > > >>>>>>>>>
>>>>>> > > > > >>>>>>>>> On Fri, Mar 26, 2021 at 9:59 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>
>>>>>> > > > > >>>>>>>>>> @Nushat Hashmi ZD 100407 Where did you see Dr Sam
>>>>>> confirming the shipment of the updated order and why would you ask him to
>>>>>> refund when it's our job
>>>>>> > > > > >>>>>>>>>> to process the refund in such cases??
>>>>>> > > > > >>>>>>>>>>
>>>>>> > > > > >>>>>>>>>> @Dimpy Chawla, Please correct your typo as I see
>>>>>> it in a lot of your responses...for eg. 100487 - you spelt "apologies"
>>>>>> instead of "apologize"... please be careful and also check my response
>>>>>> > > > > >>>>>>>>>> for your future reference.
>>>>>> > > > > >>>>>>>>>>
>>>>>> > > > > >>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>
>>>>>> > > > > >>>>>>>>>> On Thu, Mar 25, 2021 at 9:57 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>> @Harsh Sharma ZD 100439 You did not cancel the
>>>>>> other auto-ship of BFO as this cx had 2 separate AS, please be careful with
>>>>>> such mistakes.
>>>>>> > > > > >>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>> On Fri, Mar 19, 2021 at 9:57 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>> @Harsh Sharma Chat with Jean-Claude LItalien:
>>>>>> What went on with your chat disconnection and why didn't you contact the cx
>>>>>> through email/call when the chat was disconnected??
>>>>>> > > > > >>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>> @Abhishek Dalal ZD 100323 Where did you find the
>>>>>> future orders? Could you please share the auto-ship details of this
>>>>>> customer?
>>>>>> > > > > >>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>> On Thu, Mar 18, 2021 at 9:59 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>> @Abhishek Dalal ZD 100290 Please read your
>>>>>> response and let me know if you did anything WRONG that sounds super silly
>>>>>> to me..
>>>>>> > > > > >>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>> On Wed, Mar 17, 2021 at 9:57 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>> @Harsh Sharma Why are you not updating the
>>>>>> google sheet of all the declined orders after following up on them??
>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Orlando Gomez: You
>>>>>> replied with: "I am sorry i can't share any such information."
>>>>>> > > > > >>>>>>>>>>>>>> Instead, you could say we do not have such
>>>>>> data available with us and try to use "We" instead of "I" as we are
>>>>>> representing HFL.
>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Troy: Why didn't you
>>>>>> suggest the customer someone else will call back later instead, I saw your
>>>>>> chat with too much of grammatical errors.
>>>>>> > > > > >>>>>>>>>>>>>> It doesn't give a good impression, please use
>>>>>> Grammarly to spell check your responses and in the future make sure to let
>>>>>> someone else follow up if the cx doesn't
>>>>>> > > > > >>>>>>>>>>>>>> understand you.
>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>> On Fri, Mar 12, 2021 at 9:50 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi Marlena Johnson ZD 100048: You
>>>>>> responded to the cx without checking her active AS in Shopify, any excuse
>>>>>> for this inadvertence???  @Harsh Sharma  thanks for taking care of this and
>>>>>> also please make sure to update the notes after cancelling the AS since
>>>>>> it's not showing up on the order notes...
>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi EH-202103120219-366957 You
>>>>>> placed the order for this customer for 7 bottles with a 25% discount...this
>>>>>> is absolutely unacceptable...
>>>>>> > > > > >>>>>>>>>>>>>>> 7 bottles are already priced cheap and you
>>>>>> gave him an ADDITIONAL 25% DISCOUNT... IN the future, please make sure not
>>>>>> to exceed anything more than 10%
>>>>>> > > > > >>>>>>>>>>>>>>> DO NOT OFFER MORE THAN 10% ON BULK ORDERS
>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>> @Abhishek Dalal Declined orders: Don't you
>>>>>> consider in following up on declined orders or do you need to reminded
>>>>>> separately as I see no attempt has been made
>>>>>> > > > > >>>>>>>>>>>>>>> to contact the customers since March 10th...
>>>>>> You have a good EXCUSE for it???  @HFL Team Why is no one following up on
>>>>>> the declined orders???
>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>> On Thu, Mar 4, 2021 at 9:59 PM Phaedrus Arif <
>>>>>> [email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99912 Did you read the
>>>>>> email clearly? His new shipping address was already updated but you changed
>>>>>> it to his old address... Please be careful
>>>>>> > > > > >>>>>>>>>>>>>>>> with auto-ship orders.
>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99913 You also needed to
>>>>>> clear the next attempt date after reinstating the subscription since it
>>>>>> showed the next attempt date from last year
>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari ZD 99828 Please check my reply
>>>>>> since it was easy to explain the shipping cost without escalating it to Deb.
>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99924 Instead of asking
>>>>>> Deb to check and assist in this situation where the cx didn't receive the
>>>>>> supplements correctly, we could simply ask Deb
>>>>>> > > > > >>>>>>>>>>>>>>>> to ship the right products asap since the
>>>>>> onus is on us and Deb works for only an hour a day so it will save her some
>>>>>> time as well.
>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>> P.S. - It would be kind of all you
>>>>>> privileged people to slightly bother yourself to reply to my questions in
>>>>>> the feedback emails... @Abhishek Dalal @Nushat Hashmi @Harsh Sharma
>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>> On Wed, Mar 3, 2021 at 9:55 PM Phaedrus Arif
>>>>>> <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99879 What happened here?
>>>>>> the cx asked to cancel AS but you never addressed that concern??? Please
>>>>>> explain!!!
>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>> On Tue, Mar 2, 2021 at 9:55 PM Phaedrus
>>>>>> Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99799 Where is the
>>>>>> refund for the removed item? How did you process it?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>> On Mon, Mar 1, 2021 at 9:56 PM Phaedrus
>>>>>> Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Nushat Hashmi Why didn't
>>>>>> you guys respond to this Gmail query from [email-masked]
>>>>>> during your shift Saturday morning??? Please explain.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Nushat Hashmi EH-202102270140-299741 You
>>>>>> refunded this order without cancelling the shipment and it appears the
>>>>>> order has been shipped out already. What's going on?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>> On Mon, Feb 22, 2021 at 9:56 PM Phaedrus
>>>>>> Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99545 Why didn't you
>>>>>> ask the reason and offer STS price?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99557 You needed to
>>>>>> update the shipping address not cancel it, the cx clearly explained to stop
>>>>>> the shipments to the old address or else there's no point in sharing the
>>>>>> new shipping address if the cx didn't want to continue.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Please read the emails more carefully.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> On Fri, Feb 19, 2021 at 9:57 PM Phaedrus
>>>>>> Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99519 So you updated
>>>>>> this order from 2 LO to 1 LO... did you inform Jessica and how did you
>>>>>> refund for the 1 LO removed/rectified from the order?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Chat with William
>>>>>> Wilson: Please make sure to give correct info before giving a definite
>>>>>> answer, most of the herbs used in CL is organic, not all.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99526 You needed to
>>>>>> share the account creation link as well.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99363 Please check
>>>>>> Harsh's response as that's more accurate since the customer wishes to
>>>>>> resell our products.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99358 This customer
>>>>>> has 2 AS and you should have also checked with his last name to pull up the
>>>>>> other orders...
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Please please be extra careful with AS
>>>>>> orders and make sure to check multiple times that there are no active AS
>>>>>> under the same customer's name, email, ZIP code.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Your mistake could cause us a big
>>>>>> problem as I have already mentioned in the past many a time to be extra
>>>>>> careful with AS subscriptions.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal  ZD 99331/99307 What
>>>>>> was this ticket about? Where did you see the cx was charged with ProVanax
>>>>>> Inc.??
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99317 Who informed
>>>>>> you international orders are delivered within 5-7 business days?? This is
>>>>>> totally inadvertent of you, not acceptable mate.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99334 Why didn't you
>>>>>> inform the cx of the recent order shipped, I have already mentioned it
>>>>>> several times to inform the cx of any recent order that's undelivered when
>>>>>> the cx wants to cancel AS orders. This is not good mate.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> On Tue, Feb 16, 2021 at 8:43 PM
>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 98993 Why was this
>>>>>> ticket in "Pending" status when you escalated this to Deb??
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> On Fri, Feb 12, 2021 at 8:52 PM
>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Ticket #98102: You
>>>>>> confirmed the AS was cancelled last month but it wasn't and Harsh cancelled
>>>>>> it today since the cx received another AS order...
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> PLEASE GIVE THE BEST EXCUSE TO
>>>>>> @Deeksha Dadu AND EXPLAIN WHY DIDN'T YOU CANCEL THE AS BACK THEN???
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> I see you are taking the feedbacks
>>>>>> pretty lightly and it's making our jobs pretty heavy....
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> On Thu, Feb 11, 2021 at 10:28 PM
>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with Joe ZD 99255
>>>>>> : What was the need to escalate to Deb when you could have simply shared
>>>>>> the response from Dr. Robbins as we have been doing it since  a long time.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99214 Let me clear
>>>>>> this up again very clearly: We never quote the price of HFL supplements in
>>>>>> any other currency whatsoever, even with the recent exchange rate....
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> So, please NEVER EVER quote the
>>>>>> price in any other currency... Hope it's clear...
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @team: I see a voicemail left for
>>>>>> Dr. Sam in Gmail where no one has followed up...any reason for this???
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99244 Why is there
>>>>>> a need to escalate this when we could simply ask the concern as he enquired
>>>>>> about the promotional email from us?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99262 Weren't you
>>>>>> supposed to suggest a partial refund for the extra items added instead of
>>>>>> cancelling the whole order?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 10, 2021 at 9:57 PM
>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Harsh Sharma
>>>>>> Ticket #99036 I was able to easily pull this cx order in shopify with her
>>>>>> name... both of you certainly did not bother checking the details
>>>>>> properly...not acceptable
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99118 This cx
>>>>>> simply wanted to get the 2 bottles processed separately at the STS price
>>>>>> and still continue with AS, no need to suggest to place a one-time order.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD Ticket #99150
>>>>>> This cx placed an order with us and has some questions as she mentioned,
>>>>>> please call her and check what help does she need from us...
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @everyone: Whenever a cx reports a
>>>>>> website error with placing an order online, please get all the possible
>>>>>> details like the device they're using, browser, error type, etc... we need
>>>>>> to find out the specific glitch so we need to know as much as possible.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99167 When you
>>>>>> cancel an auto-ship please ensure to disable the auto-ship and cleat the
>>>>>> next attempt date as well.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 8, 2021 at 9:58 PM
>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Please respond to
>>>>>> Dr Sam's question on leaving a message in response to a customer's
>>>>>> voicemail. It's been 2 days and I don't see a reply from you...
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari When the customer
>>>>>> complains about the website not working, do you ask what device do they
>>>>>> use? How many customers on an average have you been getting who faced
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> this issue? Please let me know as
>>>>>> I need to get to the bottom of this after reading the entire trail of the
>>>>>> email with Dr Sam.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with John Gates
>>>>>> EH-202101280645-155258: Why didn't you cancel the future orders when the cx
>>>>>> has decided to return this order and you shared the
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> return instructions?? This is so
>>>>>> petty and simple to understand, please don't repeat such a mistake.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with Kris: When
>>>>>> the product is close to expiration date then it is still okay to use them
>>>>>> since the shelf life is 3 years and the expiration date is for only 1 year.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Hope it makes sense, please email
>>>>>> the customer informing the same. Once the bottle is opened it needs to be
>>>>>> consumed within 12 months.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @HFL Team Please follow up on this
>>>>>> order EH-202012222031-299830 from the fraud review section and check if the
>>>>>> customer placed this order and let me know.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 3, 2021 at 9:58 PM
>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with Brenda
>>>>>> McKinney: No update in UC about the return instructions???? Please update
>>>>>> it UC notes, this is a repeated mistake... Not acceptable
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Feb 2, 2021 at 9:59 PM
>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with Thomas
>>>>>> Rottler: You had to inform the cx about the recent shipment as he could
>>>>>> come back to us complaining about his recent auto-ship order cancellation.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Please email this cx informing
>>>>>> about the shipment of his recent order.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with Burhan:
>>>>>> ZD 98918 Please check my response for your future reference so you could
>>>>>> deal with them on your own.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD 98851 The cx
>>>>>> confirmed the STS price, so what's the confusion about verifying it again?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 1, 2021 at 9:56 PM
>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with Joe
>>>>>> Pierobon: You did not respond to this customer for over 2 minutes and he
>>>>>> left the chat. Any reason for no response to the customer??
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  Chat with
>>>>>> Prosper Apkor: We are not allowing AmazonPay option for now, please be
>>>>>> informed and let the cx know accordingly.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team: Missed chat with Yelena
>>>>>> Katko - Who was in that shift on 30th Jan after @Abhishek Dalal and why was
>>>>>> the chat missed???
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 27, 2021 at 10:05
>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with Dhruv:
>>>>>> The shipments are delivered at the door-step of the recipient's address,
>>>>>> please inform the cx accordingly.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 26, 2021 at 9:59
>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD  98638
>>>>>> Please be informed to never quote in any other currency except for $US as
>>>>>> the cx could complain later due to the
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> fluctuations in the exchange
>>>>>> rate.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 25, 2021 at 10:10
>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with
>>>>>> Rafael Salas   EH-202101050101-299576: You confirmed the AS order of AV for
>>>>>> the month of May but the date was 5th Feb and no notes in UC?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Why this kind of a repeated
>>>>>> mistake? Please have a good explanation.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 22, 2021 at
>>>>>> 10:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>> Thomas Golaszewski... Please share the correct CC update link, I guess you
>>>>>> have called this customer to update it.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Here's the correct link:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> https://www.hflorder.com/cc/
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 20, 2021 at
>>>>>> 10:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma  Chat with
>>>>>> Holly Ragan: You should have cancelled the auto-ship of Blood Sugar
>>>>>> Optimizer and email the customer about the refund policy in this case.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> If the cx received another
>>>>>> bottle, I am sure he would have not been happy about it, please be very
>>>>>> careful with auto-ship orders and make sure to take appropriate actions.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 19, 2021 at
>>>>>> 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>> EH-202101120629-333658  You rejected this order but did not process the
>>>>>> refund as the PayPal payment shows processed.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have done it for this
>>>>>> time but please ensure not to make such a mistake again.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Jan 14, 2021 at
>>>>>> 9:50 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Nushat
>>>>>> Hashmi Thanks for the clarification on CC info doubt, please let me know if
>>>>>> you have a further concern on this matter.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD 98303
>>>>>> Could you show me the cx order of 3 BFO that she wants to exchange with CL
>>>>>> for? Is it on Shopify?? I couldn't find any order at UC.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Could you also please
>>>>>> share the login details and the link to Shopify so I could access the
>>>>>> orders from there?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 98310
>>>>>> Did you inform Jessica about the address update??
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 13, 2021 at
>>>>>> 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>>> 98262  You only cancelled one AS and there was another AS of CL still
>>>>>> active, why didn't you cancel the other one? Did the cx only want to cancel
>>>>>> one AS?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Nushat
>>>>>> told me you informed him that we need CC details only when the order amount
>>>>>> is above $199... can I ask who trained you on this? Are you not aware of
>>>>>> our payment options??
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>>> 98269 There is an active auto-ship on this customer's name, did you not
>>>>>> have enough time to use the name filter to cross check ??
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal  ZD
>>>>>> 97578 You simply needed to share the exchange instructions on this one
>>>>>> without escalating it to Deb, did you even go through the trail mail??
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD
>>>>>> 98289 You needed to explain the monthly cut-off date of auto-ship
>>>>>> subscription which is one in every 24 days, please check my response.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 11, 2021 at
>>>>>> 9:57 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>>> 98185  Please be informed shipping is not free on subsequent auto-ship
>>>>>> orders, be it domestic or international... Make sure to give the same info
>>>>>> to cx in the future.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 8, 2021 at
>>>>>> 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Were
>>>>>> you able to create an account on "Shopify" Please confirm and let me and Dr
>>>>>> Sam know.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD
>>>>>> 98163  May I ask where did you find the information of referral discount
>>>>>> being credited to PayPal account? Please check my response.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 6, 2021
>>>>>> at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>> Ticket #97991 When you reinstate a cancelled auto-ship, then please make
>>>>>> sure the CC # reflects on the auto-ship page after enabling it and going
>>>>>> back again to verify.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>> EH-202101050014-588325 You cancelled the AS but did not inform the customer
>>>>>> about the recent order shipped, please do it so the cx doesn't come back
>>>>>> firing at us.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>>> 98048 Her last order has the correct expiration, you could have simply
>>>>>> updated the expiration date on the auto-ship page. Please stay informed
>>>>>> about such situation for your future reference.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>>> 98061 In such situations, we could also share a 10% discount link without
>>>>>> escalating it to Deb.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>>> 98024 Please check my response for your future reference.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 1, 2021
>>>>>> at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>> EH-202012300020-099330 This customer emailed on Gmail 1 day ago and no one
>>>>>> has even bothered to answer or reply to this customer. I see the emails
>>>>>> after this one responded to but this one was particularly left out. Could
>>>>>> you all answer why???
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat
>>>>>> with Abraham : We do not take financial info on chat or email, it needs to
>>>>>> be processed only over the phone. May I know if you checked with someone in
>>>>>> the office if you could ask for the CVC of credit card?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>> ZD97922  Please put the name of the supplement when you use the template as
>>>>>> the response looks to be copy-pasted.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>>> 97941 : The auto-ship subscription was supposed to be cancelled as per the
>>>>>> customer's request. Please make sure to cancel and then pitch for anything
>>>>>> else.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> No notes updated
>>>>>> either??
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>>> 97892 Please escalate such situations to Deb as it could put her off from
>>>>>> ordering in the future.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 29,
>>>>>> 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>> ZD  Ticket #97804  Ths customer was confused with gelatin and we simply
>>>>>> needed to clarify the gelatin we use is plant-based but you shared the
>>>>>> return instructions, were you not aware of this at all?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>> Delfino Ticket Ticket #97816 I am quite surprised with your reply, Kae. May
>>>>>> I know on what grounds did you offer a 50% refund on an order which is more
>>>>>> than a year old??
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD
>>>>>> Ticket #97845  The cx already confirmed by saying she would appreciate the
>>>>>> STS price, what's the point on reconfirming... Please understand their
>>>>>> expressions more clearly in such situations.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 24,
>>>>>> 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>> Chat with Vicki Oberg EH-202011051714-233633
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You offered an
>>>>>> exchange to which the customer agreed and later you offered a 50% refund??
>>>>>> What were you thinking?? Did you read the customer's response?? Please
>>>>>> explain
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>> ZD Ticket #97762 What's the need to escalate to Deb, all you needed to do
>>>>>> is share the return instructions since the cx was responded by Dr Sam to
>>>>>> not take the supplement and it is still under the refund time frame?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec 23,
>>>>>> 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>> ZD  Ticket #97432  The store credit is valid until one year from the date
>>>>>> of purchase, just so you know. Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>> :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 22,
>>>>>> 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>> Chat with Debbie: The cx left the chat and there was no response from your
>>>>>> side for 3 minutes after your last response... What got you stuck in
>>>>>> sharing the link to access her order history?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>> Chat with Alia: Please be informed we have a lot of merchant accounts on
>>>>>> most of our supplements name, so the customer could see any of those
>>>>>> merchant accounts on their CC statement. There are a few more like HFL/ Dr
>>>>>> Sam Robbins/ Health Media Inc/ etc...
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>> Chat with Kim McFarland: We need to ask the reason for auto-ship
>>>>>> cancellation and offer STS price if required to retain the customer but you
>>>>>> didn't follow the procedure. Any reason for it?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>> :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Dec 21,
>>>>>> 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>> Chat with Ahmad  EH-202011260037-500139
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer
>>>>>> asked to increase the quantity to 2 bottles per month and not the
>>>>>> frequency, please check with this customer to reconfirm or email him
>>>>>> letting him know that he will receive 1 bottle of each supplement every
>>>>>> month. Please read the query carefully and check with the customer if he
>>>>>> was referring to the frequency or the quantity.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone: ZD
>>>>>> Ticket #97466  Why didn't anyone respond to this open ticket since the last
>>>>>> 5 days???
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>> :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec
>>>>>> 16, 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>> ZD  Ticket #97477 Someone marked this ticket as pending without responding
>>>>>> as well... @Vimal Tewari Please check who did this and I will ask Ashish to
>>>>>> find out and let Deeksha know about this unacceptable behaviour
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>> life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec
>>>>>> 16, 2020 at 9:54 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>> ZD  Ticket #97479  Why was this ticket not responded to??? Please let me
>>>>>> know who was in shift at the time....
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>> life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec
>>>>>> 10, 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>>> Tewari Could you please share the email ids of the new agents please and
>>>>>> share the feedback in the interim.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @nick: Chat
>>>>>> with Michelle (EH-202012090014-399771): You must inform the customer about
>>>>>> the recent order shipped that has not been delivered when a customer wants
>>>>>> to cancel their auto-ship.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @harry:
>>>>>> Chat with Lawrence: Please direct the customers to www.4hfl.com to
>>>>>> place the orders online apart from offering a phone order.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>> life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec
>>>>>> 8, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Pritish
>>>>>> Nandi ZD  Ticket #97187  Please be informed the orders that are being
>>>>>> placed through healthfitnesslongevity.com is from our new website
>>>>>> and they are not accessible in UC so we need to escalate them to Deb for
>>>>>> now as I have informed DSR and he is making some videos on how to access
>>>>>> those orders, once it's available it will be shared with everyone.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun
>>>>>> Hurry Chat with Jorge: Please be informed the customer cannot make any
>>>>>> amendment in their account, so directing them to update CC info will not
>>>>>> work, it has to be done through the link or by calling us. Just letting you
>>>>>> know.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>> life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>>> Dec 3, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>> Dalal Chat with Leo Hogberg Yilmaz: The cx left the chat since you didn't
>>>>>> respond for around 3 minutes, what's your reason for this?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>> Dalal Chat with Errol: Why ask her to email from the website and not
>>>>>> escalating it to Deb at our end? We are the customer service team so it's
>>>>>> on us to escalate such matters to Deb and create a ZD ticket.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>>> Tewari Chat with Ye Na Chen: Please offer a callback to such customers
>>>>>> apart from asking them to call us as they might not bother calling us and
>>>>>> we lose the sale.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>> life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed,
>>>>>> Nov 25, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara
>>>>>> Blythe Delfino Chat with Robin: Your chat response upset the customer and
>>>>>> it sounded quite personal, you could have simply stated the policy and not
>>>>>> say much. If DSR comes across this chat, it could seriously piss him off.
>>>>>> Please stick to the basic policies without getting too involved in it.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal Chat with Stacy Domer EH-202011060015-111478... You updated
>>>>>> the shipping address on this order but the cx asked to update the address
>>>>>> for future (Dec 2020) AS order...Please come up with a perfect excuse for
>>>>>> this kind of repeated mistake as I would like to know what went wrong with
>>>>>> you even after sharing so many feedbacks on amending future auto-ship
>>>>>> orders?????? And of course, why bother updating UC notes????
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>>> Tewari ZD 96736 You reinstated the AS for this customer but didn't bother
>>>>>> updating the new shipping address and the CC info also needs to be updated
>>>>>> that you didn't check.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have
>>>>>> explained this situation in the past to check the CC info if an auto-ship
>>>>>> is being reinstated after a long time as the information is wiped out from
>>>>>> our system. What's happening here??
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>> to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>>> Nov 24, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team:
>>>>>> Please be informed to refund the same day international orders if they
>>>>>> don't show up in ship station and there's no tracking info in UC if a cx
>>>>>> requests for cancellation.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>>> Tewari ZD 96626 The cx wanted to confirm the price for a one-time purchase
>>>>>> by putting a question mark at the end, please check my response for your
>>>>>> reference.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>> to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri,
>>>>>> Nov 20, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>>> Tewari Zd  96506  Please check my response for your future reference.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>> to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>> Thu, Nov 19, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal ZD  96519  Please check my response for your future
>>>>>> reference.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal Zd 96518 You cancelled the wrong AS, instead of BSO you
>>>>>> cancelled BPO. Please be careful.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>> Wed, Nov 18, 2020 at 9:54 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Kaeiara Blythe Delfino  EH-202011151414-533097 - What's the confusion
>>>>>> here, when Dr Sam confirmed the order was updated, then you simply had to
>>>>>> process the refund, if DSR or Deb would have processed the refund, it would
>>>>>> show up in UC. Please make a note of it for future reference.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>> Tue, Nov 17, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @everyone:  Ticket #96392 Please go through Dr Sam's response as he is not
>>>>>> happy with our generic responses, so please be specific with the customers
>>>>>> in the future.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal Chat with Lee Blanchard: When a cx asks to confirm the
>>>>>> order right after placing an order online, please ask them to wait for a
>>>>>> few hours as the orders could take an hour or two sometimes to go through
>>>>>> due to a technical delay.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal ZD 96371 Why was this not escalated to Deb as it's been
>>>>>> unresponded to for such a long time?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>> Mon, Nov 16, 2020 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Kaeiara Blythe Delfino CHat with John: The label of our supplements have
>>>>>> the most updated ingredient's list but you informed the cx the other way
>>>>>> round. Please make sure website information updates could sometimes be
>>>>>> delayed but the label will have the most accurate and updated ingredients
>>>>>> list.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal ZD  96360  You marked the ticket as solved but did not
>>>>>> reject the order from AR and also didn't confirm the cx the order was
>>>>>> cancelled. Please make sure to not miss such things again.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Vimal Tewari ZD Ticket #96402 If a cx was promised of a discount by us in
>>>>>> the past, then no need to escalate to Deb, simply share the discount link
>>>>>> with the cx.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>> Fri, Nov 13, 2020 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal Chat with Sanaye Kumagai: You had to check the order
>>>>>> EH-202010090007-277929 and ticket ZD  96119 since everything was clearly
>>>>>> mentioned.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I
>>>>>> m not sure why didn't you check this order or else you could have resolved
>>>>>> the customer's query. Please dig a little more when you work on customer's
>>>>>> multiple AS. Please check my response on ZD 96180 and let me know if you
>>>>>> have any confusion.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal ZD Ticket #96185 Please check my response.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Kaeiara Blythe Delfino Again a few customers mentioned their calls are not
>>>>>> being answered or some problem with the phone lines. Missed chats again...
>>>>>> I could only assume some issue with your internet since it cannot be
>>>>>> happening every day. Please speak with your ISP as this could create a lot
>>>>>> of problems for us with so many customers complaining about their calls not
>>>>>> being serviced appropriately.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Kaeiara Blythe Delfino ZD 96320 serviced  The cx asked to move the next AS
>>>>>> to 04/01/2021 but you changed it to 04/24/2024, a difference of 3 weeks...
>>>>>> Could you answer why??
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> On Thu, Nov 12, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal ZD  96295 Normally we must cancel the future orders in such
>>>>>> cases if a customer wants to return, so please make sure to cancel AS for
>>>>>> such customers.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal ZD Ticket #96306  You only changed the year to 2099 of next
>>>>>> AV order but didn't change the INS date and the AS still showed enabled
>>>>>> until I cancelled it.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Any reason for this mistake??
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> On Wed, Nov 11, 2020 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Kaeiara Blythe Delfino I have been observing a few customers complained
>>>>>> their calls are not being answered during your shift. If you are missing a
>>>>>> call, are you not calling them back? If Dr Sam comes to know about so much
>>>>>> of call drops then we could be in trouble.  Is there a frequent problem
>>>>>> with your phone or internet connection? We cannot afford to get so many
>>>>>> complaints from the customers about their calls not being answered.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> P.S. -2 chats were also missed during your shift. Any reason for it?
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Thanks
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Arif
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Cheers to life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> On Mon, Nov 9, 2020 at 9:55 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>> Dalal  EH-202010311042-455546
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket
>>>>>> #95917: You cancelled only one subscription of this customer while his
>>>>>> other auto-ship subscription was still active that you missed on
>>>>>> checking...  Now he is firing back at us holding us responsible for the
>>>>>> recent charge from his other AS EH-202011050006-133823. I had mentioned
>>>>>> this during the training to check cautiously when cancelling any
>>>>>> subscription if the customer has multiple subscriptions or not.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please be
>>>>>> very careful when you work on AS orders as we cannot afford to make a
>>>>>> mistake.
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>> life :-)
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov
>>>>>> 7, 2020 at 11:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>> Dalal  Thanks for the clarification.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>> life :-)
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov
>>>>>> 7, 2020 at 11:11 AM Abhishek Dalal <[email-masked]>
>>>>>> wrote:
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chat with
>>>>>> Abdulla Boubshait: Yes i called cx but as per him he is geting $145
>>>>>> discount on our website. and we only providing him 10% discount which is
>>>>>> around $39. So he said we will place an order from website.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> However, I
>>>>>> advised him to use chrome and clear browser's cache & cookies & told him
>>>>>> for any further query he can call us or ask us to call him back.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek
>>>>>> Dalal
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> ________________________________
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From:
>>>>>> "Phaedrus Arif" <[email-masked]>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>>> "Abhishek Dalal" <[email-masked]>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>>> "Kaeiara Blythe Delfino" <[email-masked]>, "Deeksha
>>>>>> Dadu" <[email-masked]>, "Pritish Nandi" <[email-masked]>,
>>>>>> "Vimal Tewari" <[email-masked]>, "Arjun Hurry" <
>>>>>> [email-masked]>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent:
>>>>>> Friday, November 6, 2020 9:57:54 PM
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject:
>>>>>> Re: Audit feedback
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>> Dalal Chat with  Abdulla Boubshait : Did you call the customer to place an
>>>>>> order? I don't see any recent order.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>> Dalal ZD # 96096 Please check my reply and respond to the customers in the
>>>>>> future in similar cases without escalating to Deb.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>> life :-)
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon,
>>>>>> Nov 2, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>> Dalal Chat with  Kathy Philippi : She had a new auto-ship where the
>>>>>> shipping address had to be updated but you pulled her old auto-ship
>>>>>> subscription and change the address on the order but not on the AS page.
>>>>>> Please REMEMBER this, shipping address needs to be UPDATED ON FUTURE
>>>>>> auto-ship orders, not on the one that has been shipped. Please be very
>>>>>> careful in the future. Thanks
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>> Dalal Chat with Robert Adler: FYI, You could process the auto-ship order
>>>>>> for the customers same day without further delay if they are out of stock.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>> life :-)
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri,
>>>>>> Oct 30, 2020 at 9:41 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal ZD  95872  Please check my response for your future
>>>>>> reference. Sometimes, we don't need to escalate to Deb in such cases.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal ZD  95876  Please check my response as your reply was not
>>>>>> fully addressed to the cx concern.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal ZD  95158  Please check my response since you did not reply
>>>>>> to his concern on the shipping address.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>> to life :-)
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>>> Oct 29, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal  95820 Please check my response and save the reply so you
>>>>>> could use that in the future for similar queries.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>> to life :-)
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>>> Oct 27, 2020 at 9:57 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal  Ticket #95313 I asked you a question on this ticket but
>>>>>> you simply responded with "acknowledged". I would like to know how did you
>>>>>> figure out the order has been cancelled/refunded and asked the customer to
>>>>>> place a new order?
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>> to life :-)
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>> Tue, Oct 27, 2020 at 9:54 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Arjun Hurry Thank you for taking the responsibility, please make sure to
>>>>>> later email the customer just to build trust with the customers if such
>>>>>> things happen. Thanks
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Cheers to life :-)
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>> Mon, Oct 26, 2020 at 10:14 PM Arjun Hurry <[email-masked]>
>>>>>> wrote:
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Arif - I think I had a concurrent chat on another process and missed this
>>>>>> one. This is my error.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> ________________________________
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> From: "phaedrusrf" <[email-masked]>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>>> "Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <
>>>>>> [email-masked]>, "Vimal Tewari" <[email-masked]>,
>>>>>> "Abhishek Dalal" <[email-masked]>, "arjun hurry" <
>>>>>> [email-masked]>, "Dimpy Chawla" <[email-masked]>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Sent: Monday, 26 October, 2020 22:01:13
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Subject: Re: Audit feedback
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Kaeiara Blythe Delfino @Abhishek Dalal  Ticket #95313 Kae, please check
>>>>>> your confusing response about placing 2 orders where the customer placed
>>>>>> only 1 order but repeated the items that should have been clearly mentioned
>>>>>> to him.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Abhishek - Where did you confirm the order was cancelled as the payment
>>>>>> still shows processed without any refund update?
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Arjun Hurry Saw an unattended chat from p. Lynn What happened at the time?
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal ZD 95607  You did not address the queries of the customer
>>>>>> and straightaway escalated to Deb, please check my response and let me know
>>>>>> if you have a confusion.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal ZD 95679 Please check my response for your reference.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @everyone: BFO is back in stock, so please inform the customers accordingly.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Thanks
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Cheers to life :-)
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>> Fri, Oct 23, 2020 at 9:59 AM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Thanks for the update.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Cheers to life :-)
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>> Thu, Oct 22, 2020 at 10:16 PM Kaeiara Blythe Delfino <
>>>>>> [email-masked]> wrote:
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I
>>>>>> spoke to customer over the phone. Initially in chat she said she wants AV
>>>>>> instead of BFO.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cx
>>>>>> still have so many stocks (BFO) .. Then, she requested for next AS it will
>>>>>> be both AV and BFo but for 5 months duration..So thats why next auto order
>>>>>> would be april then 5 months frequency.Notes has been updated.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>> Fri, Oct 23, 2020, 12:28 AM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Kaeiara Blythe Delfino  EH-202010210009-299050 This customer wants 3 BFO
>>>>>> and 3 AV from next AS, I only see the request to change the  3 BFO to 3 AV
>>>>>> but
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> not sure, if the cx also wanted to continue with BFO and AV?? Please
>>>>>> clarify since the notes are not clear.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Arif
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Cheers to life :-)
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> On Thu, Oct 15, 2020 at 10:01 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Vimal Tewari Chat with Saad: We need to inform the customer to check the
>>>>>> ingredients list on the website and check with their country's customs if
>>>>>> any ingredient is banned
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> as there could be certain herbs that are legal in the US but may be illegal
>>>>>> in the EU or elsewhere and we cannot be held accountable for it.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal Ticket #95309 When you reinstate an auto-ship subscription,
>>>>>> please save the changes and go back again to the auto-ship page to confirm
>>>>>> if the
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> credit card info is reflecting or if it's wiped out. We need to inform the
>>>>>> customers to update CC info if the information is not available. CC info
>>>>>> may be wiped out
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> when a customer's AS subscription is deactivated for more than a month.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Thanks
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Arif
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Cheers to life :-)
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> On Wed, Oct 14, 2020 at 10:00 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal ZD  95269  Please escalate such cases to Deb as there are
>>>>>> certain orders that are being placed on a new website and we do not have
>>>>>> the access of those orders, so we need to escalate to Deb to look into them.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Thanks
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Arif
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Cheers to life :-)
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> On Wed, Sep 2, 2020 at 10:50 PM Kaeiara Blythe Delfino <
>>>>>> [email-masked]> wrote:
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> for customer zelemae, she said why i am being charges for shipping. so i
>>>>>> thought she was charged already for shipping. later part only she mentioned
>>>>>> that she is about to place order.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> will take note.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> On Thu, Sep 3, 2020, 12:27 AM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Kaeiara Blythe Delfino Zelemae
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> 11:49 PM
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> I am ordering four different items. The total amount is over $100.00. On
>>>>>> your site there is a free shipping for over $100. Why am I being charges
>>>>>> for shipping?
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> You need to read the customer's initial message first before providing
>>>>>> irrelevant information from previous orders.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Kaeiara Blythe Delfino
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> - 3 chats were missed during your shift, please make sure your internet
>>>>>> connection is working ok, also did you email these customers whose chats
>>>>>> were missed to check on what assistance did they need?
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal Ticket #93791 Please check my response for your future
>>>>>> reference so you don't have to escalate
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> this to Deb every time.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Kaeiara Blythe Delfino  ZD #89648 You need to specifically inform the
>>>>>> customers we do not refund shipping and handling
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> that you missed out in your response. Please be careful.
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Kaeiara Blythe Delfino  Ticket #93758 You simply needed to share the
>>>>>> return instructions
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> as we could pull the order using the email ID..no need to reconfirm...
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> good job with canceling the auto-ship subscription
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> P.S. - @Kaeiara Blythe Delfino
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> @Abhishek Dalal @Vimal Tewari
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Please follow up on the old declined orders as well... There are
>>>>>> international orders on which you need to follow up during the local
>>>>>> business hours and I see no one followed up on this order
>>>>>> EH-202008280346-111265 since 08/28...this also includes agents logged in
>>>>>> during morning and afternoon shifts...
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Thanks
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Arif
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> Cheers to life :-)
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>> > > > >
>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>
>>>>>
>>