Subject: Ticket # 103598 & Order Id- EH-202105010903-055600
From: Vimal Tewari <[email-masked]>
To: Alice Lsm <[email-masked]>, Nitin Mishra <[email-masked]>, Avneet Singh <[email-masked]>, nushat hashmi <[email-masked]>
Cc: Phaedrus Arif <[email-masked]>, Ashish Dabral <[email-masked]>, Deeksha <[email-masked]>
Date: Fri, 7 May 2021 11:31:57 -0700 (MST)

Hi Alice, 

Can you please elaborate, What was the reason of sharing the return instructions again, when we have already shared the same with customer & since we have already offered him 50% refund and he replied very clearly that he is ready to go with 50% refund why didn't you simply processed the 50% refund and closed the ticket instead you mark it as pending? 

@Team, specially to the new joiners please it's my humble request to all of you kindly bother yourself to update the notes otherwise, it's kinda hard for us to recognize the concern when the customer calls us for the second time. 

Hope you guys understand and will follow the same going forward. 

Thanks & Regards 
Vimal Tewari