Subject: FW: Transcript of Monday, April 26th, 2021, 04:14:13 pm. Operator: Harry. Visitor: Traveler
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, Vimal Tewari <[email-masked]>, Nushat Hashmi <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Tue, 27 Apr 2021 11:04:15 +0000

Harsh,

Is your job to tell customer to find information for himself or to direct him to the exact link he should be looking for?? This is a very very poor chat. I must not see a repeat of such bad customer service.

@all: I must not see anyone taking customer in circles. You must direct customer to the exact info/ link. Also, please make a note of this new question and how to respond to it.

@ Ashish: please add this to the FAQs.

Regards,
Deeksha

Subject: Fwd: Transcript of Monday, April 26th, 2021, 04:14:13 pm. Operator: Harry. Visitor: Traveler

Hi, not a great chat here - the client actually wrote to our CEO to complain, but maybe this would be solved by adding a new FAQ to our list:

Q. Do you have a list of which countries are open for Americans to visit?

A. Yes, on this page: https://jaywaytravel.com/blog/coronavirus-country-reports you'll find the current conditions for entry to all the countries we cover, including testing, vaccination, and quarantine requirements.

Thanks,

Charles

---------- Forwarded message ---------
From: 'LiveChat' via Sales Forms <[email-masked]<mailto:[email-masked]>>
Date: Mon, Apr 26, 2021 at 6:26 PM
Subject: Transcript of Monday, April 26th, 2021, 04:14:13 pm. Operator: Harry. Visitor: Traveler
To: <[email-masked]<mailto:[email-masked]>>

        [X]

Chat transcript

ref referrer_unknown

        Traveler        Mon, 04/26/21 04:14:13 pm UTC

Hi where on your website is the list of countries which are accepting US citizens?

        Harry   04:14:13 pm

Hi there, can we help you plan your upcoming vacation?

        Traveler        04:16:01 pm

Hello? Is anyone home??

        Harry   04:19:04 pm

Which country would you like to travel?

        Traveler        04:20:32 pm

Italy but I know Italy is not open yet. Would you please tell me where that list is on your site. Nico is my agent. Thanks

        Harry   04:21:51 pm

Nico can better help you in that then.
We can get Nico to get in touch with you with more information.

May I know your name, email and phone number?

        Traveler        04:23:46 pm

Jay sent an email with a list of countries which are open. You cannot tell me where that list is on your site? That is all I am asking for... I don’t need to speak with Nico right now. I need to do some research.

        Harry   04:24:11 pm

You can check the list of countries on the main page

        Traveler        04:24:41 pm

Where on the main page? Under destinations??

        Harry   04:24:52 pm

Yes

Duration: 11m 48s
Chat started on: https://jaywaytravel.com/itineraries
Referrer: https://jaywaytravel.com/
Visitor geolocation: New Orleans, Louisiana, United States / 99.44.197.252
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