Subject: Chat audits - Jayway+Doha+Txt+Colocation - 22-MaR-2021.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, harsh sharma <[email-masked]>, nushat hashmi <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Tue, 23 Mar 2021 09:17:55 -0700 (MST)

Hi Team, 

PFA for the audit report for dated 22-MaR-2021. 

Chat ID: QQWDLL7JPI 
08:27:18 pm) Vimal - Hello, would you like to talk about our services? 
08:27:18 pm) Visitor - hi 
08:27:40 pm) Visitor - i need 1u colocation 
08:32:24 pm) Visitor - Visitor left the chat. No response by agent & chat was taken by @Vimal - I was on a break & meanwhile Ashish was handling on my behalf. 

Total Chat availability for Colocation dated 22-MaR-2021 : 23h 58min 
Series 	7am-8am 	1pm-2pm 	2pm-3pm 	3pm-4pm 	10pm-11pm 
Availability 	59min 8s 	59min 55s 	59min 51s 	59min 53s 	59min 38s 
Agent on shift 	Nushat 	Nushat + Vimal 	Nushat + Vimal 	Nushat + Vimal 	Abhishek 
================================================================================================ 
Total Chat availability for JayWay dated 22-MaR-2021 : 23h 58min 
Series 	7am-8am 	10pm-11pm 
Availability 	58min 47s 	59min 31s 
Agent on shift 	Nushat 	Abhishek 

Thanks & Regards 
Vimal Tewari