Subject: Re: HB Daily report - 16th March
From: Deeksha Dadu <[email-masked]>
To: Vimal Tewari <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Wed, 17 Mar 2021 10:01:07 +0000

Hi Vimal,

Could you please share the report for yesterday

I primarily need:

  1.  productivity of each agent (chats+ emails)
  2.   wait time and response time of chats
  3.  Response time of emails

Please share this data everyday

Thank you

Kind regards,
Deeksha

From: Vimal Tewari <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 17 March 2021 at 3:23 PM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: HB Daily report - 16th March

Sure @Ashish, will take care of this going forward!!

Thanks & Regards
Vimal Tewari

________________________________
From: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
To: "Deeksha" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Vimal Tewari" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 17 March, 2021 14:45:33
Subject: HB Daily report - 16th March

Hi Ma'am,

Please find the attached report for LMG for 16th March.

@Vimal - Going forward you need to send the report on daily basis.

Regards,
Ashish Dabral