Subject: Re: Audit feedback
From: Phaedrus Arif <[email-masked]>
To: Abhishek Dalal <[email-masked]>, Harsh Sharma <[email-masked]>, Nushat Hashmi <[email-masked]>
Cc: Kaeiara Blythe Delfino <[email-masked]>, Deeksha Dadu <[email-masked]>, Pritish Nandi <[email-masked]>, Vimal Tewari <[email-masked]>, Arjun Hurry <[email-masked]>
Date: Mon, 1 Feb 2021 21:56:52 +0530

@Abhishek Dalal <[email-masked]> Chat with Joe Pierobon: You
did not respond to this customer for over 2 minutes and he left the chat.
Any reason for no response to the customer??

@Vimal Tewari <[email-masked]>  Chat with Prosper Apkor: We are
not allowing AmazonPay option for now, please be informed and let the cx
know accordingly.

@team: Missed chat with Yelena Katko - Who was in that shift on 30th Jan
after @Abhishek Dalal <[email-masked]> and why was the chat
missed???

Thanks
Arif
Cheers to life :-)

On Wed, Jan 27, 2021 at 10:05 PM Phaedrus Arif <[email-masked]> wrote:

> @Harsh Sharma <[email-masked]> Chat with Dhruv: The shipments
> are delivered at the door-step of the recipient's address, please inform
> the cx accordingly.
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Tue, Jan 26, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @Nushat Hashmi <[email-masked]> ZD  98638  Please be
>> informed to never quote in any other currency except for $US as the cx
>> could complain later due to the
>> fluctuations in the exchange rate.
>>
>>
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Mon, Jan 25, 2021 at 10:10 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Abhishek Dalal <[email-masked]> Chat with Rafael Salas
>>>  EH-202101050101-299576: You confirmed the AS order of AV for the month
>>> of May but the date was 5th Feb and no notes in UC?
>>> Why this kind of a repeated mistake? Please have a good explanation.
>>>
>>>
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Fri, Jan 22, 2021 at 10:02 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Harsh Sharma <[email-masked]> Chat with Thomas
>>>> Golaszewski... Please share the correct CC update link, I guess you have
>>>> called this customer to update it.
>>>> Here's the correct link:
>>>> https://www.hflorder.com/cc/
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Wed, Jan 20, 2021 at 10:02 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Harsh Sharma <[email-masked]>  Chat with Holly Ragan: You
>>>>> should have cancelled the auto-ship of Blood Sugar Optimizer and email the
>>>>> customer about the refund policy in this case.
>>>>> If the cx received another bottle, I am sure he would have not been
>>>>> happy about it, please be very careful with auto-ship orders and make sure
>>>>> to take appropriate actions.
>>>>>
>>>>>
>>>>>
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Tue, Jan 19, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Abhishek Dalal <[email-masked]>  EH-202101120629-333658
>>>>>>   You rejected this order but did not process the refund as the
>>>>>> PayPal payment shows processed.
>>>>>> I have done it for this time but please ensure not to make such a
>>>>>> mistake again.
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Thu, Jan 14, 2021 at 9:50 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Abhishek Dalal <[email-masked]> @Nushat Hashmi
>>>>>>> <[email-masked]> Thanks for the clarification on CC
>>>>>>> info doubt, please let me know if you have a further concern on this matter.
>>>>>>>
>>>>>>> @Vimal Tewari <[email-masked]> ZD 98303 Could you show
>>>>>>> me the cx order of 3 BFO that she wants to exchange with CL for? Is it on
>>>>>>> Shopify?? I couldn't find any order at UC.
>>>>>>> Could you also please share the login details and the link to
>>>>>>> Shopify so I could access the orders from there?
>>>>>>>
>>>>>>> @Nushat Hashmi <[email-masked]>  ZD 98310 Did you
>>>>>>> inform Jessica about the address update??
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jan 13, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Abhishek Dalal <[email-masked]> ZD  98262  You only
>>>>>>>> cancelled one AS and there was another AS of CL still active, why didn't
>>>>>>>> you cancel the other one? Did the cx only want to cancel one AS?
>>>>>>>>
>>>>>>>> @Abhishek Dalal <[email-masked]> Nushat told me you
>>>>>>>> informed him that we need CC details only when the order amount is above
>>>>>>>> $199... can I ask who trained you on this? Are you not aware of our payment
>>>>>>>> options??
>>>>>>>>
>>>>>>>> @Abhishek Dalal <[email-masked]> ZD 98269 There is an
>>>>>>>> active auto-ship on this customer's name, did you not have enough time to
>>>>>>>> use the name filter to cross check ??
>>>>>>>>
>>>>>>>> @Abhishek Dalal <[email-masked]>  ZD 97578 You simply
>>>>>>>> needed to share the exchange instructions on this one without escalating it
>>>>>>>> to Deb, did you even go through the trail mail??
>>>>>>>>
>>>>>>>> @Nushat Hashmi <[email-masked]>  ZD 98289 You needed
>>>>>>>> to explain the monthly cut-off date of auto-ship subscription which is one
>>>>>>>> in every 24 days, please check my response.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jan 11, 2021 at 9:57 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Harsh Sharma <[email-masked]> ZD  98185  Please be
>>>>>>>>> informed shipping is not free on subsequent auto-ship orders, be it
>>>>>>>>> domestic or international... Make sure to give the same info to cx in the
>>>>>>>>> future.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Jan 8, 2021 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> @Vimal Tewari <[email-masked]> Were you able to
>>>>>>>>>> create an account on "Shopify" Please confirm and let me and Dr Sam know.
>>>>>>>>>>
>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD  98163  May I ask
>>>>>>>>>> where did you find the information of referral discount being credited to
>>>>>>>>>> PayPal account? Please check my response.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Jan 6, 2021 at 9:59 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Harsh Sharma <[email-masked]>  Ticket #97991 When
>>>>>>>>>>> you reinstate a cancelled auto-ship, then please make sure the CC #
>>>>>>>>>>> reflects on the auto-ship page after enabling it and going back again to
>>>>>>>>>>> verify.
>>>>>>>>>>>
>>>>>>>>>>> @Vimal Tewari <[email-masked]> EH-202101050014-588325
>>>>>>>>>>> You cancelled the AS but did not inform the customer about the recent order
>>>>>>>>>>> shipped, please do it so the cx doesn't come back firing at us.
>>>>>>>>>>>
>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD 98048 Her last
>>>>>>>>>>> order has the correct expiration, you could have simply updated the
>>>>>>>>>>> expiration date on the auto-ship page. Please stay informed about such
>>>>>>>>>>> situation for your future reference.
>>>>>>>>>>>
>>>>>>>>>>> @Harsh Sharma <[email-masked]> ZD 98061 In such
>>>>>>>>>>> situations, we could also share a 10% discount link without escalating it
>>>>>>>>>>> to Deb.
>>>>>>>>>>>
>>>>>>>>>>> @Harsh Sharma <[email-masked]> ZD 98024 Please check
>>>>>>>>>>> my response for your future reference.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Fri, Jan 1, 2021 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @everyone:  EH-202012300020-099330 This customer emailed on
>>>>>>>>>>>> Gmail 1 day ago and no one has even bothered to answer or reply to this
>>>>>>>>>>>> customer. I see the emails after this one responded to but this one was
>>>>>>>>>>>> particularly left out. Could you all answer why???
>>>>>>>>>>>>
>>>>>>>>>>>> @Harsh Sharma <[email-masked]> Chat with Abraham :
>>>>>>>>>>>> We do not take financial info on chat or email, it needs to be processed
>>>>>>>>>>>> only over the phone. May I know if you checked with someone in the office
>>>>>>>>>>>> if you could ask for the CVC of credit card?
>>>>>>>>>>>>
>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD97922  Please
>>>>>>>>>>>> put the name of the supplement when you use the template as the response
>>>>>>>>>>>> looks to be copy-pasted.
>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD 97941 : The
>>>>>>>>>>>> auto-ship subscription was supposed to be cancelled as per the customer's
>>>>>>>>>>>> request. Please make sure to cancel and then pitch for anything else.
>>>>>>>>>>>> No notes updated either??
>>>>>>>>>>>>
>>>>>>>>>>>> @Harsh Sharma <[email-masked]> ZD 97892 Please
>>>>>>>>>>>> escalate such situations to Deb as it could put her off from ordering in
>>>>>>>>>>>> the future.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, Dec 29, 2020 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD  Ticket
>>>>>>>>>>>>> #97804  Ths customer was confused with gelatin and we simply
>>>>>>>>>>>>> needed to clarify the gelatin we use is plant-based but you shared the
>>>>>>>>>>>>> return instructions, were you not aware of this at all?
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]>
>>>>>>>>>>>>>  Ticket Ticket #97816 I am quite surprised with your reply,
>>>>>>>>>>>>> Kae. May I know on what grounds did you offer a 50% refund on an order
>>>>>>>>>>>>> which is more than a year old??
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD  Ticket #97845
>>>>>>>>>>>>> The cx already confirmed by saying she would appreciate the STS price,
>>>>>>>>>>>>> what's the point on reconfirming... Please understand their expressions
>>>>>>>>>>>>> more clearly in such situations.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Dec 24, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> Chat with Vicki
>>>>>>>>>>>>>> Oberg EH-202011051714-233633
>>>>>>>>>>>>>> You offered an exchange to which the customer agreed and
>>>>>>>>>>>>>> later you offered a 50% refund?? What were you thinking?? Did you read the
>>>>>>>>>>>>>> customer's response?? Please explain
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD Ticket
>>>>>>>>>>>>>> #97762 What's the need to escalate to Deb, all you needed to do is share
>>>>>>>>>>>>>> the return instructions since the cx was responded by Dr Sam to not take
>>>>>>>>>>>>>> the supplement and it is still under the refund time frame?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Dec 23, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD  Ticket
>>>>>>>>>>>>>>> #97432  The store credit is valid until one year from the
>>>>>>>>>>>>>>> date of purchase, just so you know. Thanks
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Dec 22, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat with
>>>>>>>>>>>>>>>> Debbie: The cx left the chat and there was no response from your side for 3
>>>>>>>>>>>>>>>> minutes after your last response... What got you stuck in sharing the link
>>>>>>>>>>>>>>>> to access her order history?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with
>>>>>>>>>>>>>>>> Alia: Please be informed we have a lot of merchant accounts on most of our
>>>>>>>>>>>>>>>> supplements name, so the customer could see any of those merchant accounts
>>>>>>>>>>>>>>>> on their CC statement. There are a few more like HFL/ Dr Sam Robbins/
>>>>>>>>>>>>>>>> Health Media Inc/ etc...
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]>  Chat with Kim
>>>>>>>>>>>>>>>> McFarland: We need to ask the reason for auto-ship cancellation and offer
>>>>>>>>>>>>>>>> STS price if required to retain the customer but you didn't follow the
>>>>>>>>>>>>>>>> procedure. Any reason for it?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Mon, Dec 21, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with
>>>>>>>>>>>>>>>>> Ahmad  EH-202011260037-500139
>>>>>>>>>>>>>>>>> This customer asked to increase the quantity to 2 bottles
>>>>>>>>>>>>>>>>> per month and not the frequency, please check with this customer to
>>>>>>>>>>>>>>>>> reconfirm or email him letting him know that he will receive 1 bottle of
>>>>>>>>>>>>>>>>> each supplement every month. Please read the query carefully and check with
>>>>>>>>>>>>>>>>> the customer if he was referring to the frequency or the quantity.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @everyone: ZD Ticket #97466  Why didn't anyone respond to
>>>>>>>>>>>>>>>>> this open ticket since the last 5 days???
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Wed, Dec 16, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @everyone: ZD  Ticket #97477 Someone marked this ticket
>>>>>>>>>>>>>>>>>> as pending without responding as well... @Vimal Tewari
>>>>>>>>>>>>>>>>>> <[email-masked]> Please check who did this
>>>>>>>>>>>>>>>>>> and I will ask Ashish to find out and let Deeksha know about this
>>>>>>>>>>>>>>>>>> unacceptable behaviour
>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Wed, Dec 16, 2020 at 9:54 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @everyone: ZD  Ticket #97479  Why was this ticket not
>>>>>>>>>>>>>>>>>>> responded to??? Please let me know who was in shift at the time....
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Thu, Dec 10, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Could you
>>>>>>>>>>>>>>>>>>>> please share the email ids of the new agents please and share the feedback
>>>>>>>>>>>>>>>>>>>> in the interim.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @nick: Chat with Michelle (EH-202012090014-399771):
>>>>>>>>>>>>>>>>>>>> You must inform the customer about the recent order shipped that has not
>>>>>>>>>>>>>>>>>>>> been delivered when a customer wants to cancel their auto-ship.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @harry: Chat with Lawrence: Please direct the customers
>>>>>>>>>>>>>>>>>>>> to www.4hfl.com to place the orders online apart from
>>>>>>>>>>>>>>>>>>>> offering a phone order.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Tue, Dec 8, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]> ZD  Ticket
>>>>>>>>>>>>>>>>>>>>> #97187  Please be informed the orders that are being
>>>>>>>>>>>>>>>>>>>>> placed through healthfitnesslongevity.com is from our
>>>>>>>>>>>>>>>>>>>>> new website and they are not accessible in UC so we need to escalate them
>>>>>>>>>>>>>>>>>>>>> to Deb for now as I have informed DSR and he is making some videos on how
>>>>>>>>>>>>>>>>>>>>> to access those orders, once it's available it will be shared with everyone.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Chat with
>>>>>>>>>>>>>>>>>>>>> Jorge: Please be informed the customer cannot make any amendment in their
>>>>>>>>>>>>>>>>>>>>> account, so directing them to update CC info will not work, it has to be
>>>>>>>>>>>>>>>>>>>>> done through the link or by calling us. Just letting you know.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 3, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>> with Leo Hogberg Yilmaz: The cx left the chat since you didn't respond for
>>>>>>>>>>>>>>>>>>>>>> around 3 minutes, what's your reason for this?
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>> with Errol: Why ask her to email from the website and not escalating it to
>>>>>>>>>>>>>>>>>>>>>> Deb at our end? We are the customer service team so it's on us to escalate
>>>>>>>>>>>>>>>>>>>>>> such matters to Deb and create a ZD ticket.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Chat with
>>>>>>>>>>>>>>>>>>>>>> Ye Na Chen: Please offer a callback to such customers apart from asking
>>>>>>>>>>>>>>>>>>>>>> them to call us as they might not bother calling us and we lose the sale.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov 25, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat with Robin:
>>>>>>>>>>>>>>>>>>>>>>> Your chat response upset the customer and it sounded quite personal, you
>>>>>>>>>>>>>>>>>>>>>>> could have simply stated the policy and not say much. If DSR comes across
>>>>>>>>>>>>>>>>>>>>>>> this chat, it could seriously piss him off. Please stick to the basic
>>>>>>>>>>>>>>>>>>>>>>> policies without getting too involved in it.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>> with Stacy Domer EH-202011060015-111478... You
>>>>>>>>>>>>>>>>>>>>>>> updated the shipping address on this order but the cx asked to update the
>>>>>>>>>>>>>>>>>>>>>>> address for future (Dec 2020) AS order...Please come up with a perfect
>>>>>>>>>>>>>>>>>>>>>>> excuse for this kind of repeated mistake as I would like to know what went
>>>>>>>>>>>>>>>>>>>>>>> wrong with you even after sharing so many feedbacks on amending future
>>>>>>>>>>>>>>>>>>>>>>> auto-ship orders?????? And of course, why bother updating UC notes????
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> ZD 96736
>>>>>>>>>>>>>>>>>>>>>>> You reinstated the AS for this customer but didn't bother updating the new
>>>>>>>>>>>>>>>>>>>>>>> shipping address and the CC info also needs to be updated that you didn't
>>>>>>>>>>>>>>>>>>>>>>> check.
>>>>>>>>>>>>>>>>>>>>>>> I have explained this situation in the past to check
>>>>>>>>>>>>>>>>>>>>>>> the CC info if an auto-ship is being reinstated after a long time as the
>>>>>>>>>>>>>>>>>>>>>>> information is wiped out from our system. What's
>>>>>>>>>>>>>>>>>>>>>>> happening here??
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 24, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @team: Please be informed to refund the same day
>>>>>>>>>>>>>>>>>>>>>>>> international orders if they don't show up in ship station and there's no
>>>>>>>>>>>>>>>>>>>>>>>> tracking info in UC if a cx requests for cancellation.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> ZD 96626
>>>>>>>>>>>>>>>>>>>>>>>> The cx wanted to confirm the price for a one-time purchase by putting a
>>>>>>>>>>>>>>>>>>>>>>>> question mark at the end, please check my response for your reference.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 20, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Zd
>>>>>>>>>>>>>>>>>>>>>>>>> 96506  Please check my response for your future
>>>>>>>>>>>>>>>>>>>>>>>>> reference.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 19, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>> 96519  Please check my response for your future
>>>>>>>>>>>>>>>>>>>>>>>>>> reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Zd 96518
>>>>>>>>>>>>>>>>>>>>>>>>>> You cancelled the wrong AS, instead of BSO you cancelled BPO. Please be
>>>>>>>>>>>>>>>>>>>>>>>>>> careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov 18, 2020 at 9:54 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202011151414-533097 - What's the confusion
>>>>>>>>>>>>>>>>>>>>>>>>>>> here, when Dr Sam confirmed the order was updated, then you simply had to
>>>>>>>>>>>>>>>>>>>>>>>>>>> process the refund, if DSR or Deb would have processed the refund, it would
>>>>>>>>>>>>>>>>>>>>>>>>>>> show up in UC. Please make a note of it for future reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 17, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:  Ticket #96392 Please go through Dr
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sam's response as he is not happy with our generic responses, so please be
>>>>>>>>>>>>>>>>>>>>>>>>>>>> specific with the customers in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Lee Blanchard: When a cx asks to confirm the order right after placing
>>>>>>>>>>>>>>>>>>>>>>>>>>>> an order online, please ask them to wait for a few hours as the orders
>>>>>>>>>>>>>>>>>>>>>>>>>>>> could take an hour or two sometimes to go through due to a technical delay.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD 96371 Why was this not escalated to Deb as
>>>>>>>>>>>>>>>>>>>>>>>>>>>> it's been unresponded to for such a long time?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 16, 2020 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> CHat with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> John: The label of our supplements have the most updated ingredient's list
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> but you informed the cx the other way round. Please make sure website
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> information updates could sometimes be delayed but the label will have the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> most accurate and updated ingredients list.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 96360  You marked the ticket as solved but
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> did not reject the order from AR and also didn't confirm the cx the order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> was cancelled. Please make sure to not miss such things again.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> ZD Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #96402 If a cx was promised of a discount by us in the past, then no need
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to escalate to Deb, simply share the discount link with the cx.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 13, 2020 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Sanaye Kumagai: You had to check the order  EH-202010090007-277929
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and ticket ZD  96119 since everything was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> clearly mentioned.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I m not sure why didn't you check this order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> or else you could have resolved the customer's query. Please dig a little
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> more when you work on customer's multiple AS. Please check my response on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ZD 96180 and let me know if you have any confusion.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD Ticket #96185 Please check my response.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Again a few
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customers mentioned their calls are not being answered or some problem with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the phone lines. Missed chats again... I could only assume some issue with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> your internet since it cannot be happening every day. Please speak with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> your ISP as this could create a lot of problems for us with so many
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customers complaining about their calls not being serviced appropriately.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 96320 serviced
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> The cx asked to move the next AS to 04/01/2021 but you changed it to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 04/24/2024, a difference of 3 weeks... Could you answer why??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 12, 2020 at 9:59 PM Phaedrus Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD  96295 Normally
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> we must cancel the future orders in such cases if a customer wants to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> return, so please make sure to cancel AS for such customers.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #96306  You only changed the year to 2099
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> of next AV order but didn't change the INS date and the AS still showed
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> enabled until I cancelled it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Any reason for this mistake??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov 11, 2020 at 9:58 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> I have
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> been observing a few customers complained their calls are not being
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> answered during your shift. If you are missing a call, are you not calling
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> them back? If Dr Sam comes to know about so much of call drops then we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> could be in trouble.  Is there a frequent problem with your phone or
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> internet connection? We cannot afford to get so many complaints from the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customers about their calls not being answered.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> P.S. -2 chats were also missed during your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shift. Any reason for it?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 9, 2020 at 9:55 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202010311042-455546
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket #95917: You cancelled only one
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription of this customer while his other auto-ship subscription was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> still active that you missed on checking...  Now he is firing back at us
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> holding us responsible for the recent charge from his other AS
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202011050006-133823. I had mentioned
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> this during the training to check cautiously when cancelling any
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription if the customer has multiple subscriptions or not.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please be very careful when you work on AS
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders as we cannot afford to make a mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov 7, 2020 at 11:02 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for the clarification.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov 7, 2020 at 11:11 AM Abhishek
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dalal <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chat with  Abdulla Boubshait: Yes i
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> called cx but as per him he is geting $145 discount on our website. and we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> only providing him 10% discount which is around $39. So he said we will
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> place an order from website.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> However, I advised him to use chrome and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> clear browser's cache & cookies & told him for any further query he can
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> call us or ask us to call him back.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Abhishek Dalal" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Kaeiara Blythe Delfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Vimal Tewari" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, November 6, 2020
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 9:57:54 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Audit feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with  Abdulla Boubshait : Did you call
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customer to place an order? I don't see any recent order.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD # 96096
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please check my reply and respond to the customers in the future in similar
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cases without escalating to Deb.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 2, 2020 at 9:59 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with  Kathy Philippi : She had a new
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship where the shipping address had to be updated but you pulled her
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> old auto-ship subscription and change the address on the order but not on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the AS page. Please REMEMBER this, shipping address needs to be UPDATED ON
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> FUTURE auto-ship orders, not on the one that has been shipped. Please be
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> very careful in the future. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Robert Adler: FYI, You could
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> process the auto-ship order for the customers same day without further
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> delay if they are out of stock.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Oct 30, 2020 at 9:41 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95872  Please check my response for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> your future reference. Sometimes, we don't need to escalate to Deb in such
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cases.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95876  Please check my response as
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> your reply was not fully addressed to the cx concern.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95158  Please check my response since
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you did not reply to his concern on the shipping address.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 29, 2020 at 9:59 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  95820 Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check my response and save the reply so you could use that in the future
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for similar queries.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 27, 2020 at 9:57 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #95313 I asked you a question on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> this ticket but you simply responded with "acknowledged". I would like to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> know how did you figure out the order has been cancelled/refunded and asked
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customer to place a new order?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 27, 2020 at 9:54 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Thank
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you for taking the responsibility, please make sure to later email the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer just to build trust with the customers if such things happen.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Oct 26, 2020 at 10:14 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arjun Hurry <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif - I think I had a concurrent
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chat on another process and missed this one. This is my error.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Vimal Tewari" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Abhishek Dalal" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Dimpy
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chawla" <[email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, 26 October, 2020
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 22:01:13
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Audit feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> @Abhishek
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #95313 Kae, please check your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> confusing response about placing 2 orders where the customer placed only 1
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order but repeated the items that should have been clearly mentioned to him.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek - Where did you confirm
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order was cancelled as the payment still shows processed without any
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refund update?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Saw an
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> unattended chat from p. Lynn What
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> happened at the time?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95607  You did not address the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> queries of the customer and straightaway escalated to Deb, please check my
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response and let me know if you have a confusion.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 95679
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please check my response for your reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone: BFO is back in stock,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> so please inform the customers accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Oct 23, 2020 at 9:59 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the update.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 22, 2020 at 10:16 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Kaeiara Blythe Delfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I spoke to customer over the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> phone. Initially in chat she said she wants AV instead of BFO.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cx still have so many stocks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> (BFO) .. Then, she requested for next AS it will be both AV and BFo but for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 5 months duration..So thats why next auto order would be april then 5
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> months frequency.Notes has been updated.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Oct 23, 2020, 12:28 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202010210009-299050 This
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer wants 3 BFO and 3 AV from next AS, I only see the request to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> change the  3 BFO to 3 AV but
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> not sure, if the cx also wanted
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to continue with BFO and AV?? Please clarify since the notes are not clear.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 15, 2020 at 10:01
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Saad: We need to inform the customer to check the ingredients list on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the website and check with their country's customs if any ingredient is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> banned
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> as there could be certain
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> herbs that are legal in the US but may be illegal in the EU or elsewhere
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and we cannot be held accountable for it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #95309 When you reinstate an auto-ship subscription, please save the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> changes and go back again to the auto-ship page to confirm if the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> credit card info is reflecting
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> or if it's wiped out. We need to inform the customers to update CC info if
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the information is not available. CC info may be wiped out
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> when a customer's AS
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription is deactivated for more than a month.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 14, 2020 at 10:00
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95269  Please escalate such
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cases to Deb as there are certain orders that are being placed on a new
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> website and we do not have the access of those orders, so we need to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalate to Deb to look into them.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Sep 2, 2020 at 10:50
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM Kaeiara Blythe Delfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for customer zelemae, she
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> said why i am being charges for shipping. so i thought she was charged
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> already for shipping. later part only she mentioned that she is about to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> place order.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> will take note.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Sep 3, 2020, 12:27
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Zelemae
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 11:49 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I am ordering four
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> different items. The total amount is over $100.00. On your site there is a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> free shipping for over $100. Why am I being charges for shipping?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You need to read the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer's initial message first before providing irrelevant information
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> from previous orders.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  - 3 chats were missed
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> during your shift, please make sure your internet connection is working ok,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> also did you email these customers whose chats were missed to check on what
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> assistance did they need?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket #93791 Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check my response for your future reference so you don't have to escalate
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> this to Deb every time.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ZD #89648 You need to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> specifically inform the customers we do not refund shipping and handling
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> that you missed out in your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response. Please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>   Ticket #93758 You simply
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> needed to share the return instructions
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> as we could pull the order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> using the email ID..no need to reconfirm...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> good job with canceling the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship subscription
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> P.S. - @Kaeiara Blythe
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  @Vimal Tewari
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please follow up on the old
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> declined orders as well... There are international orders on which you need
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to follow up during the local business hours and I see no one followed up
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on this order EH-202008280346-111265
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> since 08/28...this also includes agents logged in during morning and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> afternoon shifts...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>