Subject: CX Newsletter: Updates for October 2022
From: Freshworks <[email-masked]>
To: null <[email-masked]>
Date: Fri, 07 Oct 2022 10:04:30 +0000 (UTC)

How are you doing today? 😊 October, 2022   Hello everyone, Welcome to the October edition of the CX Monthly Newsletter. Read on to know our latest product innovations, recent blogs, customer wins, and more!   What’s new in CX Product updates Dynamic section for default fields in Freshdesk You can show the required fields for agents in ticket forms based on user input with section fields for Group & Status. Learn more → Documentation process made simple in Freshdesk Contact Center Avoid repeated documentation work and make calls instantly to restricted countries with an automated process. Learn more → NPS email survey enhancement in Freshdesk Customer Success Use Account360 segmentation to highlight a specific event in the customer lifecycle and send NPS to every targeted set of customers. Learn more →   Upcoming in CX Report sharing for Groups in Freshdesk Analytics Share any report to a different set of custom groups, roles, or any collection of agents. Ticket list view with advanced date filters in Freshdesk Agents can filter and view tickets based on date fields like Resolved date and Closed date. Custom metrics in Freshdesk Analytics Create your own formulas unique to your business needs using arithmetic operators on top of existing metrics. Customer Portal ticket filters in Freshdesk End users can filter tickets based on the default and custom fields visible to them on the customer portal. Merge Ticket Enhancements in Freshdesk Set up automation rules to send notifications only for primary tickets and identify secondary tickets that are merged. Agents can merge tickets with association types. Bring your emails to your Freshchat inbox Configure your support email addresses and bring emails to Freshchat. Have personalized conversations with customers right from the chat inbox. Unified conversations widget for Freshchat Use a single Freshchat widget for all use cases with the unified conversations widget. It is a fusion of Freshchat’s Self-service and Conversations widgets.   Freshworks Community Carnival From October 10 to December 15, you are in for a resource-sharing, knowledge-building, and networking ride. Traverse through a host of tricks and treats, learn from industry experts and product specialists, and join in the games. It's the most wonderful time of the year! Sign up   Top read of the month What is Agent Experience? Approximately 96% of business leaders reported that focusing on agent experiences makes it easier to retain top talent. How does agent experience impact customer experience? What are some tips to improve agent experience? Read on to know Customer spotlight   How Orbyt Global achieved 100% SLA with Freshdesk “It's the tool (Freshdesk) that helped us achieve the 100% SLA last year. It has helped us greatly in a way where if for some reason, we end up missing a ticket, we get an instant indication by chat or email saying that the ticket has been left unattended. So, this has accommodated all requests as soon as possible.” Alexandros Rigopoulos, Technical Support Manager, Orbyt Global. Click here to read their story Message sent by Freshworks Inc at 2950 S Delaware Street, Suite 201, San Mateo, California, USA. Don't want to receive emails from us? Unsubscribe here   Powered by Freshworks Powered by Freshworks