Subject: Daily performance summary for LiveSalesman team for Jul 27th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 27th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 18 | 0 | 5 | 28
Waseem Ahemad . Khan | 0 | 4 | 21 | 0 | 0 | 25
Hasan Nour | 8 | 0 | 0 | 0 | 0 | 8
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 28 | 28
Abu Sufian | 0 | 4 | 34 | 0 | 0 | 38
Jok Kuol | 0 | 8 | 29 | 0 | 1 | 38
Mohammad Faizan | 0 | 5 | 29 | 0 | 0 | 34
Sreelal.t CT | 0 | 4 | 26 | 0 | 0 | 30
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 1
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 2 | 2
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 31 | 157 | 1 | 36 | 233

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 10
| | Delivery Status | 46
| | Fresh fixing pending | 2
| | Missing items\parts | 2
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 2
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 19
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 8
| | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return Request Initiation | 6
Customer Services Total | | | 108
Mattress Related | Post-Sales | Sagging | 1
| Pre-Sales | Other PreSales | 2
Mattress Related Total | | | 3
No Answer | (blank) | (blank) | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 17
| Other Enquiry | Payment Methods | 2
| | Store Availability | 12
| | Store Location | 3
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 8
| | Delivery Time | 1
| Product Related | Combo | 1
| | Pricing | 2
| | Product Specification | 28
PreSales Total | | | 75
Grand Total | | | 191

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 2 | 0 | 0 | 1 | 0 | 3
Ankit Kumar | 9 | 21 | 22 | 0 | 1 | 0 | 53
Hasan Nour | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 17 | 23 | 22 | 0 | 2 | 0 | 64

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 3 | 3 | 3 | 0 | 0 | 4 | 13
Jok Kuol | 3 | 1 | 0 | 0 | 0 | 2 | 6
Ankit Kumar | 2 | 2 | 0 | 0 | 1 | 7 | 12
Ibrahem Mahmoud | 1 | 0 | 0 | 3 | 0 | 1 | 5
Sreelal.t CT | 7 | 2 | 0 | 1 | 0 | 0 | 10
Mohammed Ali | 1 | 0 | 1 | 0 | 0 | 0 | 2
Mohammad Faizan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 1 | 0 | 0 | 0 | 4
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 8 | 6 | 4 | 1 | 14 | 55

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 13 | 2 | 0 | 0 | 0 | 1 | 16
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 14 | 4 | 0 | 0 | 0 | 1 | 19

Please feel free to reach out for any further clarifications.