Subject: Daily performance summary for LiveSalesman team for Jul 26th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 26th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Malek Hosan | 0 | 0 | 2 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 29 | 0 | 2 | 34
Waseem Ahemad . Khan | 0 | 2 | 23 | 0 | 0 | 25
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 6 | 4 | 16 | 0 | 1 | 27
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 4 | 26 | 0 | 0 | 30
Jok Kuol | 0 | 2 | 17 | 0 | 2 | 21
Mohammad Faizan | 0 | 3 | 24 | 0 | 0 | 27
Sreelal.t CT | 0 | 6 | 18 | 0 | 0 | 24
Ibrahem Mahmoud | 0 | 0 | 12 | 0 | 0 | 12
Mohammed Ali | 0 | 0 | 2 | 0 | 9 | 11
Amir Aziz | 0 | 0 | 0 | 4 | 0 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 6 | 24 | 169 | 4 | 15 | 218

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 50
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 2
| | Return item not received | 1
| | Return Request Initiation | 6
Customer Services Total | | | 93
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 14
| Other Enquiry | (blank) | 1
| | Offers | 5
| | Payment Methods | 1
| | Store Availability | 10
| | Store Location | 2
| | Using Shukran Points | 1
| Policy Related | (blank) | 1
| | Delivery Cost | 3
| | Delivery Time | 1
| Product Related | (blank) | 1
| | Combo | 2
| | Pricing | 4
| | Product Specification | 47
PreSales Total | | | 93
Grand Total | | | 192

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 23 | 19 | 14 | 0 | 3 | 1 | 60
Amir Aziz | 0 | 2 | 4 | 1 | 1 | 0 | 8
Grand Total | 23 | 21 | 18 | 1 | 4 | 1 | 68

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 2 | 2 | 0 | 1 | 7 | 14
Abu Sufian | 4 | 5 | 0 | 0 | 0 | 5 | 14
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mohammad Faizan | 1 | 0 | 1 | 0 | 0 | 1 | 3
Ibrahem Mahmoud | 1 | 0 | 0 | 3 | 0 | 1 | 5
Sreelal.t CT | 6 | 0 | 0 | 1 | 1 | 0 | 8
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 8 | 3 | 4 | 3 | 15 | 51

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Sreelal.t CT | 0 | 2 | 0 | 0 | 0 | 0 | 2
Mohammed Ali | 11 | 1 | 0 | 0 | 0 | 0 | 12
Ankit Kumar | 0 | 2 | 0 | 0 | 0 | 0 | 2
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 5 | 0 | 0 | 0 | 0 | 21

Please feel free to reach out for any further clarifications.