Subject: Daily performance summary for LiveSalesman team for Jul 24th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 25 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 24th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 18 | 0 | 0 | 21
Waseem Ahemad . Khan | 0 | 2 | 17 | 0 | 0 | 19
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 13 | 0 | 18 | 0 | 0 | 31
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 2 | 36 | 0 | 0 | 38
Jok Kuol | 0 | 4 | 13 | 0 | 0 | 17
Mohammad Faizan | 0 | 4 | 33 | 0 | 0 | 37
Sreelal.t CT | 0 | 3 | 23 | 0 | 0 | 26
Ibrahem Mahmoud | 0 | 0 | 34 | 0 | 0 | 34
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 10 | 10
Radhika Jawle | 0 | 0 | 0 | 0 | 5 | 5
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 14 | 18 | 193 | 0 | 15 | 240

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 7
| | Day of Delivery - Status | 11
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 49
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | (blank) | 3
| | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 4
Customer Services Total | | | 92
Mattress Related | Post-Sales | Delivery & Shipping Related | 1
Mattress Related Total | | | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 14
| Other Enquiry | Offers | 2
| | Promo Code | 1
| | Store Availability | 10
| | Store Location | 2
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Return Policy | 1
| Product Related | (blank) | 2
| | Combo | 1
| | Pricing | 2
| | Product Specification | 52
PreSales Total | | | 92
Grand Total | | | 189

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 29 | 14 | 0 | 1 | 1 | 1 | 46
Amir Aziz | 2 | 5 | 1 | 1 | 0 | 0 | 9
Grand Total | 31 | 19 | 1 | 2 | 1 | 1 | 55

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 2 | 1 | 0 | 1 | 5 | 10
Abu Sufian | 6 | 1 | 0 | 1 | 1 | 9 | 18
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 1 | 2
Sreelal.t CT | 3 | 0 | 0 | 1 | 0 | 1 | 5
Jok Kuol | 4 | 0 | 0 | 1 | 0 | 0 | 5
Waseem Ahemad . Khan | 3 | 0 | 1 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 20 | 3 | 2 | 4 | 2 | 16 | 47

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 1 | 1 | 2 | 0 | 0 | 9
Ankit Kumar | 4 | 1 | 0 | 0 | 0 | 0 | 5
Sreelal.t CT | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 2 | 1 | 2 | 0 | 0 | 17

Please feel free to reach out for any further clarifications.