Subject: Daily performance summary for LiveSalesman team for Jul 23rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Jul 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 23rd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 20 | 0 | 5 | 27
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 7 | 1 | 19 | 0 | 10 | 37
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 2 | 0 | 0 | 3 | 0 | 5
Abu Sufian | 0 | 2 | 41 | 0 | 3 | 46
Jok Kuol | 0 | 2 | 23 | 0 | 3 | 28
Waseem Ahemad . Khan | 0 | 2 | 24 | 0 | 4 | 30
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 9 | 127 | 3 | 25 | 173

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delivery Status | 55
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 8
| | Refund for Other reason | 2
| | Return Request Initiation | 3
Customer Services Total | | | 77
No Answer | No Answer | (blank) | 1
| | No Answer | 4
No Answer Total | | | 5
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 1
| | Store Availability | 12
| | Store Location | 2
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 3
| Product Related | (blank) | 4
| | Pricing | 1
| | Product Specification | 43
PreSales Total | | | 72
Grand Total | | | 154

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 25 | 2 | 0 | 2 | 0 | 1 | 30
Amir Aziz | 2 | 6 | 0 | 1 | 0 | 0 | 9
Grand Total | 27 | 8 | 0 | 3 | 0 | 1 | 39

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 1 | 0 | 1 | 1 | 1 | 5
Ankit Kumar | 3 | 0 | 1 | 0 | 0 | 3 | 7
Abu Sufian | 4 | 1 | 1 | 1 | 2 | 7 | 16
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 2 | 3
Ibrahem Mahmoud | 0 | 0 | 1 | 0 | 0 | 1 | 2
Sreelal.t CT | 1 | 0 | 2 | 1 | 1 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 1 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 12 | 3 | 6 | 4 | 4 | 14 | 43

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 2 | 3 | 0 | 0 | 0 | 9
Radhika Jawle | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 5 | 0 | 0 | 0 | 0 | 0 | 5
Sreelal.t CT | 2 | 0 | 0 | 0 | 0 | 0 | 2
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 2 | 4 | 0 | 0 | 0 | 21

Please feel free to reach out for any further clarifications.