Subject: Daily performance summary for LiveSalesman team for Jul 20th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 09:01:07 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 20th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 23 | 0 | 0 | 23
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 11 | 0 | 0 | 2 | 0 | 13
Abu Sufian | 0 | 1 | 26 | 0 | 0 | 27
Jok Kuol | 0 | 2 | 15 | 0 | 0 | 17
Sreelal.t CT | 0 | 1 | 14 | 0 | 0 | 15
Mohammad Faizan | 0 | 0 | 19 | 0 | 0 | 19
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 10 | 10
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 11 | 4 | 97 | 2 | 10 | 124

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 2
| | Delivery Status | 27
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 1
| | Return Request Initiation | 1
Customer Services Total | | | 42
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 1
No Answer Total | | | 2
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 1
| | Offers | 2
| | Payment Methods | 3
| | Store Availability | 10
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | (blank) | 5
| | Combo | 1
| | Pricing | 2
| | Product Specification | 12
PreSales Total | | | 41
Grand Total | | | 85

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 15 | 15 | 7 | 6 | 0 | 1 | 44
Niren Dsouza | 0 | 0 | 0 | 3 | 0 | 0 | 3
Hasan Nour | 0 | 0 | 1 | 7 | 0 | 0 | 8
Amir Aziz | 9 | 0 | 2 | 0 | 0 | 0 | 11
Grand Total | 24 | 15 | 10 | 16 | 0 | 1 | 66

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 2 | 3 | 5
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 3 | 2 | 1 | 1 | 3 | 3 | 13
Sreelal.t CT | 3 | 3 | 0 | 2 | 1 | 2 | 11
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 0 | 0 | 1 | 0 | 4
Mohammad Faizan | 0 | 1 | 0 | 0 | 1 | 0 | 2
Jok Kuol | 1 | 0 | 1 | 1 | 0 | 0 | 3
Ibrahem Mahmoud | 0 | 2 | 1 | 0 | 0 | 0 | 3
Grand Total | 8 | 10 | 3 | 4 | 8 | 11 | 44

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 10 | 3 | 2 | 1 | 0 | 1 | 17
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 13 | 3 | 2 | 1 | 0 | 1 | 20

Please feel free to reach out for any further clarifications.