Subject: Daily performance summary for LiveSalesman team for Jul 19th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 19th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 13 | 0 | 0 | 14
Ibrahem Mahmoud | 0 | 0 | 27 | 0 | 0 | 27
Mohammed Ali | 0 | 0 | 0 | 0 | 11 | 11
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 8 | 0 | 11 | 0 | 8 | 27
Jok Kuol | 0 | 0 | 18 | 0 | 3 | 21
Amir Aziz | 0 | 0 | 0 | 3 | 0 | 3
Abu Sufian | 0 | 1 | 16 | 0 | 0 | 17
Sreelal.t CT | 0 | 1 | 18 | 0 | 0 | 19
Waseem Ahemad . Khan | 0 | 1 | 24 | 0 | 0 | 25
Mohammad Faizan | 0 | 0 | 21 | 0 | 0 | 21
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 4 | 148 | 3 | 22 | 185

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 3
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 41
| | Partial Delivery | 7
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 4
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 68
Mattress Related | Post-Sales | (blank) | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | (blank) | 1
| | Offers | 3
| | Store Availability | 10
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | (blank) | 2
| | Delivery Cost | 8
| | Delivery Time | 3
| Product Related | (blank) | 6
| | Pricing | 3
| | Product Specification | 27
PreSales Total | | | 67
Grand Total | | | 141

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 26 | 10 | 2 | 6 | 0 | 1 | 45
Niren Dsouza | 0 | 0 | 1 | 2 | 0 | 0 | 3
Hasan Nour | 0 | 0 | 7 | 1 | 0 | 0 | 8
Amir Aziz | 0 | 1 | 1 | 0 | 0 | 0 | 2
Grand Total | 26 | 11 | 11 | 9 | 0 | 1 | 58

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 1 | 2
Waseem Ahemad . Khan | 2 | 1 | 0 | 1 | 1 | 2 | 7
Ankit Kumar | 1 | 0 | 0 | 0 | 1 | 2 | 4
Abu Sufian | 5 | 2 | 0 | 2 | 3 | 2 | 14
Sreelal.t CT | 8 | 0 | 1 | 0 | 0 | 1 | 10
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 1 | 0 | 1 | 0 | 7
Mohammad Faizan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 7 | 2 | 0 | 1 | 0 | 0 | 10
Ibrahem Mahmoud | 2 | 2 | 0 | 0 | 0 | 0 | 4
Yahkoob Erachat | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 30 | 8 | 2 | 4 | 8 | 9 | 61

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Ali | 13 | 3 | 2 | 0 | 0 | 0 | 18
Ankit Kumar | 3 | 1 | 0 | 0 | 0 | 0 | 4
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 4 | 2 | 1 | 0 | 1 | 25

Please feel free to reach out for any further clarifications.