Subject: Daily performance summary for LiveSalesman team for Jul 18th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 18th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 30 | 0 | 16 | 48
Ibrahem Mahmoud | 0 | 0 | 34 | 0 | 0 | 34
Mohammed Ali | 0 | 0 | 0 | 0 | 28 | 28
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 1 | 0 | 0 | 0 | 1
RAMI KASSAM | 0 | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 11 | 1 | 11 | 0 | 1 | 24
Abu Sufian | 0 | 2 | 18 | 0 | 0 | 20
Jok Kuol | 0 | 12 | 22 | 0 | 0 | 34
Malek Hosan | 0 | 1 | 1 | 0 | 0 | 2
Mohammad Faizan | 0 | 3 | 26 | 0 | 0 | 29
Sreelal.t CT | 0 | 8 | 25 | 0 | 0 | 33
Waseem Ahemad . Khan | 0 | 8 | 30 | 0 | 0 | 38
Amir Aziz | 0 | 0 | 0 | 8 | 0 | 8
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 5 | 5
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 11 | 39 | 197 | 8 | 50 | 305

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Day of Delivery - Status | 10
| | Delayed Delivery (Furniture) | 11
| | Delayed Delivery (HH) | 1
| | Delivery Status | 66
| | Partial Delivery | 12
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 2
| | Refunds after Return | 3
| | Return item not received | 1
Customer Services Total | | | 126
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 1
No Answer Total | | | 6
No Answer | No Answer | No Answer | 5
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 2
| | Store Availability | 10
| | Store Location | 2
| | Using Shukran Points | 2
| Policy Related | Delivery Cost | 7
| | Delivery Time | 4
| Product Related | (blank) | 12
| | Combo | 1
| | Pricing | 2
| | Product Specification | 46
PreSales Total | | | 91
Grand Total | | | 224

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 20 | 6 | 3 | 3 | 0 | 1 | 33
Amir Aziz | 2 | 4 | 2 | 2 | 0 | 0 | 10
Niren Dsouza | 0 | 0 | 3 | 0 | 0 | 0 | 3
Hasan Nour | 0 | 1 | 7 | 0 | 0 | 0 | 8
Grand Total | 22 | 11 | 15 | 5 | 0 | 1 | 54

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 0 | 2 | 3 | 2 | 9
Waseem Ahemad . Khan | 3 | 0 | 0 | 2 | 0 | 2 | 7
Abu Sufian | 6 | 2 | 2 | 2 | 2 | 2 | 16
Sreelal.t CT | 7 | 3 | 1 | 0 | 0 | 1 | 12
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 9 | 1 | 1 | 0 | 1 | 0 | 12
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 1 | 0 | 1 | 0 | 7
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Ibrahem Mahmoud | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammad Faizan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yahkoob Erachat | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 35 | 8 | 5 | 6 | 9 | 7 | 70

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 15 | 4 | 0 | 0 | 0 | 1 | 20
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 1 | 2
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 18 | 4 | 0 | 0 | 0 | 2 | 24

Please feel free to reach out for any further clarifications.