Subject: RE: MOC-Order no.6328761725/Wrong information to customer by LSM agent
From: Yahia Taha <[email-masked]>
To: Niren HB LSM Dsouza <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Saurabh Dadu <[email-masked]>, Hasan Razakhan <[email-masked]>, Afnan Farooq <[email-masked]>
Date: Sun, 18 Jul 2021 13:11:42 +0000

Dear Niren,

Could you please check and do the needful, your team gave wrong information to customer, item already assembled and customer asks for refund.

Dear Mr. Yahia,
As you see the attached pictures, the customer asking about drawer depth before he made the order, WhatsApp team they inform the customer is 12 cm, after the team installing the item, she check the depth is more 12 cm, now the customer escalated to MOC he want return the item, kindly check and advise.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam [email-masked]<mailto:[email-masked]>
Sent: Sunday, July 18, 2021 4:06 PM
To: Yahia Taha [email-masked]<mailto:[email-masked]>
Cc: HB.CCCKSA [email-masked]<mailto:[email-masked]>
Subject: FW: MOC-Order no.6328761725/Wrong description

Dear Mr. Yahia,
As you see the attached pictures, the customer asking about drawer depth before he made the order, WhatsApp team they inform the customer is 12 cm, after the team installing the item, she check the depth is more 12 cm, now the customer escalated to MOC he want return the item, kindly check and advise.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C50e486739a8f47c8bac608d949ecd14b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637622103729155298%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PtZcsS5mVqN9lZQp3AZqSnDWonHCM1kIY9AXxZuyx%2Fc%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C50e486739a8f47c8bac608d949ecd14b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637622103729165256%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TTVhpvVXSV24gyB95cWEp8Vg7m%2BAfU%2F0xmRFv%2F17ysI%3D&reserved=0>
[lg][hb]

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