Subject: Daily performance summary for LiveSalesman team for Jul 17th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Jul 2021 09:05:06 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 17th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 28 | 0 | 29
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 25 | 23 | 2 | 50
Abu Sufian | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 3 | 32 | 2 | 37
Radhika Jawle | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 51 | 11 | 62
Saleh Ahmed | 0 | 0 | 15 | 4 | 19
Grand Total | 1 | 28 | 149 | 19 | 197

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 110
| Product Complaint | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
| | Refund for Other reason | 3
| | Refunds after Return | 2
| | Return Request Initiation | 6
Customer Services Total | | | 140
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 3
| | Promo Code | 1
| | Store Availability | 1
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| Product Related | Combo | 1
| | Pricing | 1
| | Product Specification | 34
PreSales Total | | | 47
Grand Total | | | 191

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 1 | 2
Hasan Nour | 1 | 3 | 0 | 0 | 1 | 1 | 6
Amir Aziz | 2 | 1 | 2 | 0 | 0 | 0 | 5
Grand Total | 3 | 4 | 3 | 0 | 1 | 2 | 13

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 3 | 0 | 1 | 2 | 1 | 1 | 8
Javed Aslam | 2 | 0 | 1 | 2 | 0 | 1 | 6
Yahkoob Erachat | 2 | 7 | 2 | 3 | 3 | 1 | 18
Saleh Ahmed | 7 | 11 | 10 | 12 | 6 | 0 | 46
RAMI KASSAM | 6 | 3 | 4 | 0 | 1 | 0 | 14
Amr Khalil | 0 | 0 | 0 | 3 | 0 | 0 | 3
Hasan Nour | 1 | 7 | 5 | 8 | 0 | 0 | 21
Mohd Iqbal | 8 | 15 | 1 | 3 | 0 | 0 | 27
Grand Total | 29 | 43 | 24 | 33 | 11 | 4 | 144

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 13 | 0 | 2 | 2 | 1 | 19 | 37
Javed Aslam | 1 | 7 | 0 | 6 | 5 | 17 | 36
Mohd Iqbal | 7 | 0 | 0 | 0 | 2 | 3 | 12
Yahkoob Erachat | 1 | 0 | 1 | 1 | 0 | 4 | 7
Grand Total | 22 | 7 | 3 | 9 | 8 | 43 | 92

Please feel free to reach out for any further clarifications.