Subject: Daily performance summary for LiveSalesman team for Jul 17th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Jul 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 17th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 6 | 26 | 0 | 1 | 33
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 7 | 2 | 18 | 0 | 0 | 27
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 1 | 38 | 0 | 0 | 39
Sreelal.t CT | 0 | 11 | 31 | 0 | 0 | 42
Waseem Ahemad . Khan | 0 | 4 | 35 | 0 | 0 | 39
Ibrahem Mahmoud | 0 | 0 | 25 | 0 | 0 | 25
Mohammed Ali | 0 | 0 | 5 | 0 | 19 | 24
Amir Aziz | 0 | 0 | 0 | 7 | 0 | 7
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 2 | 2
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 25 | 178 | 7 | 22 | 239

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 55
| | Partial Delivery | 8
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 17
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 91
No Answer | (blank) | (blank) | 3
| No Answer | No Answer | 2
No Answer Total | | | 5
PreSales | (blank) | (blank) | 1
| Other Enquiry | Promo Code | 1
| | Store Availability | 9
| | Store Location | 3
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 7
| | Delivery Time | 2
| Product Related | (blank) | 9
| | Combo | 3
| | Pricing | 1
| | Product Specification | 57
PreSales Total | | | 94
Grand Total | | | 190

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 14 | 2 | 6 | 0 | 0 | 1 | 23
Amir Aziz | 5 | 3 | 4 | 0 | 0 | 0 | 12
Niren Dsouza | 0 | 1 | 2 | 0 | 0 | 0 | 3
Hasan Nour | 0 | 7 | 1 | 0 | 0 | 0 | 8
Grand Total | 19 | 13 | 13 | 0 | 0 | 1 | 46

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 1 | 3 | 1 | 2 | 2 | 10
Abu Sufian | 2 | 1 | 1 | 1 | 2 | 3 | 10
Sreelal.t CT | 6 | 3 | 0 | 0 | 0 | 1 | 10
Waseem Ahemad . Khan | 4 | 0 | 0 | 2 | 0 | 1 | 7
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 1 | 0 | 1 | 0 | 1 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 1 | 0 | 0 | 6
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mohammad Faizan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 7 | 5 | 6 | 6 | 7 | 51

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 5 | 0 | 0 | 0 | 0 | 2 | 7
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 11 | 4 | 0 | 0 | 0 | 0 | 15
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 19 | 5 | 0 | 0 | 0 | 2 | 26

Please feel free to reach out for any further clarifications.