Subject: Daily performance summary for LiveSalesman team for Jul 16th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Jul 2021 09:05:06 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 16th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 33 | 4 | 37
Saleh Ahmed | 0 | 0 | 13 | 1 | 14
Mohd Iqbal | 0 | 7 | 16 | 5 | 28
Malek Hosan | 0 | 5 | 22 | 1 | 28
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Amir Aziz | 1 | 0 | 0 | 0 | 1
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 8 | 15 | 1 | 24
Syed Ataullah | 0 | 0 | 2 | 0 | 2
Grand Total | 1 | 20 | 101 | 12 | 134

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 35
| | Partial Delivery | 3
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 2
| | Refunds after Return | 3
| | Return Request Initiation | 1
Customer Services Total | | | 66
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | Other Enquiry | Offers | 5
| | Payment Methods | 2
| | Store Availability | 4
| | Store Location | 3
| | Using Shukran Points | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 2
| | Delivery Time | 4
| | Return Policy | 2
| Product Related | Product Specification | 27
PreSales Total | | | 53
Grand Total | | | 125

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 1 | 2
Hasan Nour | 1 | 2 | 0 | 0 | 1 | 1 | 5
Amir Aziz | 2 | 0 | 2 | 0 | 0 | 0 | 4
Grand Total | 3 | 2 | 3 | 0 | 1 | 2 | 11

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 1 | 2 | 1 | 0 | 1 | 6
Javed Aslam | 0 | 1 | 0 | 2 | 0 | 1 | 4
Yahkoob Erachat | 4 | 6 | 2 | 4 | 1 | 0 | 17
Saleh Ahmed | 5 | 14 | 5 | 17 | 1 | 0 | 42
RAMI KASSAM | 4 | 5 | 0 | 1 | 0 | 0 | 10
Amr Khalil | 0 | 0 | 0 | 3 | 0 | 0 | 3
Hasan Nour | 7 | 7 | 4 | 7 | 0 | 0 | 25
Mohd Iqbal | 18 | 5 | 1 | 3 | 0 | 0 | 27
Grand Total | 39 | 39 | 14 | 38 | 2 | 3 | 135

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 1 | 1 | 0 | 14 | 17
Javed Aslam | 11 | 3 | 2 | 8 | 5 | 16 | 45
Mohd Iqbal | 8 | 0 | 0 | 1 | 2 | 4 | 15
Yahkoob Erachat | 2 | 0 | 2 | 0 | 1 | 9 | 14
Grand Total | 21 | 4 | 5 | 10 | 8 | 43 | 91

Please feel free to reach out for any further clarifications.