Subject: Daily performance summary for LiveSalesman team for Jul 16th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Jul 2021 09:01:06 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 16th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 41 | 0 | 5 | 47
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 3 | 35 | 0 | 16 | 54
Ankit Kumar | 3 | 1 | 25 | 0 | 8 | 37
Amir Aziz | 6 | 0 | 0 | 4 | 0 | 10
Mohammad Faizan | 0 | 2 | 33 | 0 | 0 | 35
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 7 | 134 | 4 | 29 | 183

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 14
| | Partial Delivery | 5
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 7
| | Refund for Other reason | 1
| | Refunds after Return | 1
Customer Services Total | | | 43
Mattress Related | Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 2
| No Answer | (blank) | 2
No Answer Total | | | 14
No Answer | No Answer | No Answer | 10
PreSales | Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 3
| | Store Availability | 10
| | Store Location | 4
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 9
| | Delivery Time | 3
| | Return Policy | 1
| Product Related | (blank) | 1
| | Combo | 1
| | Pricing | 1
| | Product Specification | 79
PreSales Total | | | 115
Grand Total | | | 173

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 9 | 3 | 3 | 0 | 0 | 0 | 15
Amir Aziz | 8 | 2 | 2 | 0 | 0 | 0 | 12
Niren Dsouza | 0 | 3 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 1 | 7 | 0 | 0 | 0 | 0 | 8
Grand Total | 18 | 15 | 5 | 0 | 0 | 0 | 38

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 1 | 0 | 1 | 1 | 1 | 1 | 5
Abu Sufian | 3 | 1 | 5 | 2 | 1 | 3 | 15
Ankit Kumar | 0 | 3 | 1 | 1 | 2 | 2 | 9
Sreelal.t CT | 3 | 3 | 0 | 0 | 0 | 1 | 7
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 1 | 0 | 1 | 4
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 2 | 0 | 2
Jok Kuol | 1 | 1 | 0 | 1 | 1 | 0 | 4
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 10 | 7 | 6 | 7 | 9 | 48

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 6 | 0 | 1 | 0 | 1 | 3 | 11
Sreelal.t CT | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 8 | 4 | 0 | 0 | 0 | 0 | 12
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 18 | 5 | 1 | 0 | 1 | 4 | 29

Please feel free to reach out for any further clarifications.