Subject: Daily performance summary for LiveSalesman team for Jul 15th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 15th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 28 | 0 | 0 | 28
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 1 | 0 | 13 | 14
Ankit Kumar | 5 | 0 | 15 | 0 | 1 | 21
Abu Sufian | 0 | 2 | 28 | 0 | 0 | 30
Jok Kuol | 0 | 4 | 28 | 0 | 0 | 32
Mohammad Faizan | 0 | 2 | 21 | 0 | 0 | 23
Sreelal.t CT | 0 | 2 | 17 | 0 | 0 | 19
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 8 | 0 | 1 | 10
Waseem Ahemad . Khan | 0 | 0 | 7 | 0 | 0 | 7
Amir Aziz | 0 | 0 | 0 | 4 | 0 | 4
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 5 | 11 | 153 | 4 | 15 | 188

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 4
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 41
| | Partial Delivery | 10
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return Request Initiation | 3
Customer Services Total | | | 80
Mattress Related | Post-Sales | Delivery & Shipping Related | 1
| | Product Complaints | 2
| Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 4
No Answer | (blank) | (blank) | 2
No Answer Total | | | 4
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 2
| | Store Availability | 10
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 4
| Product Related | (blank) | 2
| | Combo | 6
| | Pricing | 3
| | Product Specification | 17
PreSales Total | | | 54
Grand Total | | | 142

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 4 | 6 | 0 | 0 | 0 | 0 | 10
Amir Aziz | 1 | 4 | 0 | 0 | 0 | 0 | 5
Niren Dsouza | 1 | 2 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 9 | 1 | 0 | 0 | 0 | 0 | 10
Grand Total | 15 | 13 | 0 | 0 | 0 | 0 | 28

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 0 | 1 | 1 | 1 | 1 | 4
Abu Sufian | 3 | 3 | 3 | 2 | 1 | 3 | 15
Ankit Kumar | 0 | 3 | 0 | 2 | 1 | 3 | 9
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 0 | 1 | 0 | 1 | 7
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 2 | 0 | 2
Jok Kuol | 3 | 1 | 1 | 0 | 1 | 0 | 6
Sreelal.t CT | 5 | 1 | 0 | 0 | 0 | 0 | 6
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammad Faizan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 10 | 5 | 6 | 6 | 9 | 52

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 0 | 0 | 1 | 0 | 3 | 5
Sreelal.t CT | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 12 | 1 | 0 | 0 | 0 | 0 | 13
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 15 | 1 | 0 | 1 | 0 | 4 | 21

Please feel free to reach out for any further clarifications.