Subject: RE: MOM with LSM - 14th July
From: Deepak Devasia <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, Sameer Sadiq <[email-masked]>, Ankit Arora <[email-masked]>
Cc: Saurav Chakraborty <[email-masked]>, Niren Dsouza <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 15 Jul 2021 08:56:37 +0000

Adding timelines

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Thursday, July 15, 2021 12:11 AM
To: Deepak Devasia <[email-masked]>; Sameer Sadiq <[email-masked]>; Ankit Arora <[email-masked]>
Cc: Saurav Chakraborty <[email-masked]>; Niren Dsouza <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: MOM with LSM - 14th July

Hi All,

Below are the minutes of meeting :-

  *   There were many cases noticed in the past that the customers were advised to visit the store for unnecessary reasons. Off lately this has reused
  *   New Id creation of Citrix , GDMS and CRM follow up to be done (Murtaza / Ankit)
  *   Automation be to done on (queries related to Delivery status, store inquires and stock related inquires ) (Saurabh) to revert by next week on action plan, areas to be covered and extent.
  *   A weekly report to be shared by Niren for all the online product descriptions (wrong color, additional product details ETC..) the same will be shared with Faizal and the buying team (Niren)
  *   List of all pre order inquires to be shared with the customers phone number and the same needs to be tracked on Hybris to check the conversion percentage  (Murtaza /Ankit )
  *   Niren to share a report of the last 3 months analysis of the messages from Customers (types of messages , querries).

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
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