Subject: RE: What's app process discussion
From: Yahia Taha <[email-masked]>
To: Saurabh Dadu <[email-masked]>, sahil <[email-masked]>, Ashish Dabral <[email-masked]>, Niren HB LSM Dsouza <[email-masked]>
Cc: Afnan Farooq <[email-masked]>, Hasan Razakhan <[email-masked]>, Muralidharan Gunjur <[email-masked]>, Deepak Devasia <[email-masked]>
Date: Thu, 15 Jul 2021 08:41:27 +0000

Dear all,

Thanks for your time during the meeting, here is the MOM points.

Point
Owner
Details
Timeline
Daily reports update
Saurabh
As confirmed by Saurabh requested options were added but it was not showing in report due to agent selection, the same will be rectified
Asap
Update about additional service adding
Saurabh
Related to collecting customers data through QR code to share catalog ,offers &promotions via SMS, as confirmed by Saurahb on process
A week
Offers &promotion update mechanism
Yahia
Yahia to coordinate with Afnan and send updated offers text messages A&E two days earlier
ASAP
Agents reply SLA
Saurabh
Currently it is average of 10 minutes need to improve to be 3 minutes , Saurabh to check and revert in this
Asap
Cross check for language setting
Niren
Need to make sure that agent reply is based on selected language, Niren to cross check
Asap
Options Arabic and English need to match
Yahia
Have shared correct translation with Sahil and Ashish.
Done
Chat rating add
Saurabh
As confirmed by Saurabh it is not possible in current set up however will try to check and configure
Asap
Live assist option to add
Saurabh
Need to assign some agents for customers live assist
Asap

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
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-----Original Appointment-----
From: Yahia Taha
Sent: Wednesday, July 14, 2021 5:06 PM
To: Saurabh Dadu
Cc: Afnan Farooq; Hasan Razakhan; Muralidharan Gunjur; Deepak Devasia
Subject: What's app process discussion
When: Thursday, July 15, 2021 10:00 AM-10:30 AM (UTC+03:00) Kuwait, Riyadh.
Where: Microsoft Teams Meeting

Hi Saurabh,

Meeting agenda:

  1.  Daily reports update
  2.  Update about additional service adding (Collect customer information through QR Code, ask customers - will they be interested to get Monthly catalogue, Weekly offer messages or any other product or event related information, Send these selected customers messages (Like SMS) with bitly link).
  3.  Offers &promotion update mechanism.
  4.  Agents reply SLA.
  5.  Cross check for language setting.
  6.  Options Arabic and English need to match.
  7.  Chat rating need to add.

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