Subject: RE: 29041101190620210704
From: Mansoor Khan <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, "Manjunatha Venkataswamy" <[email-masked]>, Yunis Fakrudeen <[email-masked]>
Cc: Shadab Ahmed Khan <[email-masked]>, Niren Dsouza <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Harsha Lasantha <[email-masked]>
Date: Wed, 14 Jul 2021 13:07:39 +0000

Noted. I will Re - check with noon team and get back to you on the same.

Regards,
Mansoor Khan.

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Wednesday, July 14, 2021 5:06 PM
To: Mansoor Khan <[email-masked]>; Manjunatha Venkataswamy <[email-masked]>; Yunis Fakrudeen <[email-masked]>
Cc: Shadab Ahmed Khan <[email-masked]>; Niren Dsouza <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Harsha Lasantha <[email-masked]>
Subject: RE: 29041101190620210704

Hi Mansoor,

As discussed with the team this was completed on the 12th Evening, request you to check with the Noon team

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7C4a95364f8700492d7b5d08d946c82d15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637618647823421265%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UPkbtk%2B0Ack7EeryYzl%2Fi%2FN5pGtuJAotKOQbED6vM68%3D&reserved=0>

From: Murtaza Kutiyanawala
Sent: Wednesday, July 14, 2021 4:55 PM
To: Mansoor Khan <[email-masked]<mailto:[email-masked]>>; Manjunatha Venkataswamy <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Harsha Lasantha <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29041101190620210704

Hi Mansoor,

The below was not completed, this will be completed on the 15th July as discussed with Manju and Yunis.

I tried calling the cx but no answer.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7C4a95364f8700492d7b5d08d946c82d15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637618647823431260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SC6Bb7DKU7sYxxnBgL%2FufvIDBuWVlYkM9WNY%2FTROi1c%3D&reserved=0>

From: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 14, 2021 4:18 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Harsha Lasantha <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29041101190620210704

Hi Murtaza,

Cx claims that missing parts were not delivered yet.

Can we check please?

Regards,
Mansoor Khan

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 13, 2021 9:08 AM
To: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Harsha Lasantha <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29041101190620210704

Hi Mansoor,

The delivery was completed on the 12th July as confirmed by the driver.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7C4a95364f8700492d7b5d08d946c82d15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637618647823431260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SC6Bb7DKU7sYxxnBgL%2FufvIDBuWVlYkM9WNY%2FTROi1c%3D&reserved=0>

From: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 12, 2021 11:39 AM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Harsha Lasantha <[email-masked]<mailto:[email-masked]>>
Subject: 29041101190620210704
Importance: High

Hi Murtaza,

As per customer Novi 2-Seater Dining Set Black/Brown with the table on 2 July but the DA informed her that I'm going back to install the item and go to deliver the missing parts, but he didn't call her or comeback to deliver her the missing pieces, because the customer don't know what are the missing pieces, and she said that she has received the table and the chairs.

Kindly Check and update .

Regards,

MANSOOR KHAN
E - COMMERCE EXECUTIVE MARKET PLACE

T   :  +971 4 517 2300
D  :  +971 45172391
F   :  +971 4 517 2386
E   :   [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7C4a95364f8700492d7b5d08d946c82d15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637618647823441253%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XNpAcSeBZBEO7KGtjsn6BI%2FgNp1mcL4e1iieJ36gCmI%3D&reserved=0>

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