Subject: Daily performance summary for LiveSalesman team for Jul 13th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 13th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 6 | 28 | 0 | 8 | 42
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 2 | 0 | 15 | 17
Niren Dsouza | 1 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 0 | 7 | 22 | 0 | 0 | 29
Mohammad Faizan | 0 | 2 | 25 | 0 | 0 | 27
Sreelal.t CT | 0 | 7 | 28 | 0 | 0 | 35
Abu Sufian | 0 | 0 | 32 | 0 | 0 | 32
Ibrahem Mahmoud | 0 | 0 | 32 | 0 | 0 | 32
Amir Aziz | 0 | 0 | 0 | 2 | 0 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 2 | 2
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 1 | 22 | 169 | 2 | 25 | 219

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 4
| | Delivery Status | 55
| | Partial Delivery | 2
| | Reschedule Delivery | 4
| Product Complaint | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 7
Customer Services Total | | | 96
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 4
| | Store Availability | 10
| | Store Location | 3
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Return Policy | 1
| Product Related | Combo | 14
| | Pricing | 2
| | Product Specification | 28
PreSales Total | | | 66
Grand Total | | | 166

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 6 | 0 | 0 | 0 | 0 | 1 | 7
Hasan Nour | 0 | 4 | 0 | 0 | 0 | 0 | 4
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 0 | 5
Niren Dsouza | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 17 | 4 | 0 | 0 | 0 | 1 | 22

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 4 | 5 | 0 | 5 | 1 | 3 | 18
Ankit Kumar | 1 | 1 | 1 | 3 | 0 | 3 | 9
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 1 | 5
Waseem Ahemad . Khan | 1 | 1 | 1 | 1 | 1 | 0 | 5
Adam musa yagoub yousif | 0 | 0 | 0 | 2 | 0 | 0 | 2
Jok Kuol | 9 | 2 | 0 | 1 | 0 | 0 | 12
Sreelal.t CT | 8 | 0 | 0 | 0 | 0 | 0 | 8
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 29 | 9 | 2 | 12 | 2 | 7 | 61

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 4 | 2 | 1 | 0 | 0 | 3 | 10
Sreelal.t CT | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohammed Ali | 9 | 0 | 0 | 1 | 0 | 0 | 10
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 16 | 2 | 1 | 1 | 0 | 5 | 25

Please feel free to reach out for any further clarifications.