Subject: Fwd: Goodwill Processed
From: Niren Dsouza <[email-masked]>
To: syed ataullah <[email-masked]>, javed aslam <[email-masked]>, hasan nour <[email-masked]>, Amr Khalil <[email-masked]>
Date: Tue, 13 Jul 2021 07:33:33 -0700 (MST)

Hi Team, 

Please check the following sheet and orders. 
If the ticket is still open, inform the cx that refund is processed and close the ticket. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "Layan Shehadeh" <[email-masked]>, "Raneem Alqutub" <[email-masked]>, "Nada Hattar" <[email-masked]>, "Crys_HBKSA" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]> 
Sent: Tuesday, July 13, 2021 7:41:58 PM 
Subject: Goodwill Processed 

Dear Team, 

Please check all manual refund ( Goodwill ) is processed. 

Thanks. 

	

Date 	

Complaint type 	

Agent 	

Order No. 	

Value 	

FD ticket 	

Inventory status 	

Last mile team update 	

CC Remarks 

1-Jul 	

FD 	

Saleh 	

6293711318 	

161.5 	

2492081 	

IN WH 	

Return received - wrong delivered items cannot be processed proceed manual refund and close. 	

Done 

1-Jul 	

FD 	

Mohd iqbal 	

6305930324 	

164 	

2706655 	

Debited to Aramex 	

Missing items debited to courier - proceed manual refund and close. 	

Done 

1-Jul 	

FD 	

yahkoob 	

6302628933 	

291.61 	

2712109 	

IN WH 	

Proceed manual refund for the missing item and close. Item id: 162923545 	

Transaction declined 

1-Jul 	

FD 	

Javed 	

6312915898 	

215 	

2729361 	

IN WH 	

Return received - wrong delivered items cannot be processed - proceed manual refund and clsoe. 	

Transaction declined 

1-Jul 	

FD 	

Rami 	

6304776000 	

209 	

2694335 	

Debited to Aramex 	

Team informed that (return debited to Aramex - proceed manual refund and close 	

Transaction declined 

1-Jul 	

FD 	

Hamza 	

6316498413 	

65 	

2722968 	

IN WH 	

proceed manual refund for the missing item and clsoe. 	

Done 

1-Jul 	

FD 	

Hamza 	

6317937443 	

49 	

2723581 	

IN WH 	

proceed manual refund for the missing item and clsoe. 	

Transaction declined 

1-Jul 	

FD 	

Hamza 	

6288719382 	

118 	

2331511 	

Debited to Aramex 	

missing items debited to Aramex - proceed manual refund and close. 	

Already done 

1-Jul 	

FD 	

Hamza 	

6304955232 	

118 	

2628180 	

IN WH 	

proceed manual refund and close, the missing item damaged. 	

Done 

1-Jul 	

FD 	

Hamza 	

6312208628 	

684 	

2673536 	

Debited to Aramex 	

proceed manual refund and close - order debited to Aramex 	

Transaction declined 

1-Jul 	

FD 	

Hamza 	

6315388357 	

359 	

2777612 	

Debited to Shipa 	

order debited to Shipa - proceed manual refund and close 	

Transaction declined 

1-Jul 	

FD 	

Hamza 	

6279450145 	

234 	

2245506 	

IN WH 	

Please Note We have Received Shipment From Courier At Ecom Return. Pending Due to Sahla tech issue. 46574971516 	

Transaction declined 

1-Jul 	

FD 	

Hamza 	

6321085038 	

55 	

2779811 	

IN WH 	

return received - wrong delivered items cannot be processed - proceed manual refund and clcose. 	

Transaction declined 

1-Jul 	

FD 	

Hamza 	

6317438668 	

36 	

2745682 	

IN WH 	

proceed manual refund fir the missing items and close. 	

Done 

1-Jul 	

FD 	

Hamza 	

6316498555 	

105 	

2783402 	

IN WH 	

return received - wrong delivered items cannot be processed - proceed manual refund and close. 	

Manual refund sent to finance team 

1-Jul 	

FD 	

Hamza 	

6314604971 	

70 	

2786483 	

IN WH 	

order dispatched on one container and the same delivered - proceed manual refund for the missing item and close. 	

Done 

1-Jul 	

FD 	

Hamza 	

6320579793 	

90.25 	

2749363 	

Debited to Aramex 	

missing items debited to Aramex - proceed manual refund and close. 	

Already done 

1-Jul 	

FD 	

Hamza 	

6312287092 	

112 	

2704176 	

IN WH 	

Return received 2Pcs - wrong delivered items cannot be processed - proceed manual refund for the 2nd piece and close. 	

Done 

1-Jul 	

FD 	

Hamza 	

6322818913 	

39 	

2776972 	

IN WH 	

proceed manual refund for the missing item and close. 	

Done Wating the customer to share the bank details 

1-Jul 	

MOC 	

Ismail 	

6479480150 	

179 	

Mail 	

Debited to Aramex 	

proceed manual refund and close. 	

IT ticket has been raised 

8-Jul 	

FD 	

Hamza 	

6318444049 	

66.55 	

2729048 	

IN WH 	

customer return the item under another order belongs to the same customer so that refund will not process - proceed manual refund and close. 	

Transaction declined 

8-Jul 	

FD 	

Hamza 	

6319623322 	

70 	

2783612 	

IN WH 	

customer return 2 RMA under one only - check with IT to process refund for item 162466618. 	

Transaction declined 

9-Jul 	

FD 	

Hamza 	

6317766660 	

36 	

2787025 	

IN WH 	

The customer return item No 162924826 with another order so that refund will not process - proceed manual refund for item 162924826 and close. 	

Transaction declined 

8-Jul 	

FD 	

Hamza 	

6289292001 	

89 	

2744792 	

IN WH 	

Please Note We have Received Shipment From Courier At Ecom Return. Pending Due to Sahla tech issue. 46425105473 	

Done 

8-Jul 	

FD 	

Hamza 	

6244098494 	

179 	

2797514 	

IN WH 	

the customer mistakenly return the item with another order so that refund will not be processed. Proceed manual refund and close. 	

Done 

8-Jul 	

FD 	

Hamza 	

6246282610 	

78.5 	

2797555 	

IN WH 	

the customer mixed return from multiple orders so all return processed under different order.proceed manual refund and close. 	

Done 

8-Jul 	

FD 	

Hamza 	

6294098633 	

51.3 	

2626633 	

IN WH 	

return received - due to tech issue cannot be processed - proceed manual refund and close. 	

Already done 

8-Jul 	

FD 	

Hamza 	

6296421691 	

99 	

2760432 	

IN WH 	

proceed manual refund for the missing item and close. 	

Done 

8-Jul 	

FD 	

Hamza 	

6322366699 	

41.8 	

2787066 	

IN WH 	

proceed manual refund for the missing items and close. 	

Done 

8-Jul 	

FD 	

Hamza 	

6316580765 	

12.03 	

2760812 	

IN WH 	

The customer switch 2 return from 2 different order so that refund will not be done - proceed manual refund and close. 	

Done 

8-Jul 	

FD 	

Hamza 	

6322045870 	

299 	

2811052 	

IN WH 	

return already processed for RMA 1001097872 - check with IT to process refund. 	

Done 

8-Jul 	

FD 	

Hamza 	

6314440333 	

115 	

2818935 	

IN WH 	

return received - wrong delivered items cannot be processed, proceed manual refund and close. 	

Transaction declined 

8-Jul 	

FD 	

Hamza 	

6320592664 	

50 	

2805824 	

IN WH 	

proceed manual refund for the missing item and close. 	

Transaction declined 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

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