Subject: Goodwill Processed
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: "[email-masked]" <[email-masked]>, Layan Shehadeh <[email-masked]>, Raneem Alqutub <[email-masked]>, Nada Hattar <[email-masked]>, Crys_HBKSA <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Date: Tue, 13 Jul 2021 14:11:58 +0000

Dear Team,
Please check all manual refund ( Goodwill ) is processed.

Thanks.

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
CC Remarks
1-Jul
FD
Saleh
6293711318
161.5
2492081
IN WH
Return received - wrong delivered items cannot be processed proceed manual refund and close.
Done
1-Jul
FD
Mohd iqbal
6305930324
164
2706655
Debited to Aramex
Missing items debited to courier - proceed manual refund and close.
Done
1-Jul
FD
yahkoob
6302628933
291.61
2712109
IN WH
Proceed manual refund for the missing item and close. Item id: 162923545
Transaction declined
1-Jul
FD
Javed
6312915898
215
2729361
IN WH
Return received - wrong delivered items cannot be processed - proceed manual refund and clsoe.
Transaction declined
1-Jul
FD
Rami
6304776000
209
2694335
Debited to Aramex
Team informed that (return debited to Aramex - proceed manual refund and close
Transaction declined
1-Jul
FD
Hamza
6316498413
65
2722968
IN WH
proceed manual refund for the missing item and clsoe.
Done
1-Jul
FD
Hamza
6317937443
49
2723581
IN WH
proceed manual refund for the missing item and clsoe.
Transaction declined
1-Jul
FD
Hamza
6288719382
118
2331511
Debited to Aramex
missing items debited to Aramex - proceed manual refund and close.
Already done
1-Jul
FD
Hamza
6304955232
118
2628180
IN WH
proceed manual refund and close, the missing item damaged.
Done
1-Jul
FD
Hamza
6312208628
684
2673536
Debited to Aramex
proceed manual refund and close - order debited to Aramex
Transaction declined
1-Jul
FD
Hamza
6315388357
359
2777612
Debited to Shipa
order debited to Shipa - proceed manual refund and close
Transaction declined
1-Jul
FD
Hamza
6279450145
234
2245506
IN WH
Please Note We have Received Shipment From Courier At Ecom Return. Pending Due to Sahla tech issue. 46574971516
Transaction declined
1-Jul
FD
Hamza
6321085038
55
2779811
IN WH
return received - wrong delivered items cannot be processed - proceed manual refund and clcose.
Transaction declined
1-Jul
FD
Hamza
6317438668
36
2745682
IN WH
proceed manual refund fir the missing items and close.
Done
1-Jul
FD
Hamza
6316498555
105
2783402
IN WH
return received - wrong delivered items cannot be processed - proceed manual refund and close.
Manual refund sent to finance team
1-Jul
FD
Hamza
6314604971
70
2786483
IN WH
order dispatched on one container and the same delivered - proceed manual refund for the missing item and close.
Done
1-Jul
FD
Hamza
6320579793
90.25
2749363
Debited to Aramex
missing items debited to Aramex - proceed manual refund and close.
Already done
1-Jul
FD
Hamza
6312287092
112
2704176
IN WH
Return received 2Pcs - wrong delivered items cannot be processed - proceed manual refund for the 2nd piece and close.
Done
1-Jul
FD
Hamza
6322818913
39
2776972
IN WH
proceed manual refund for the missing item and close.
Done Wating the customer to share the bank details
1-Jul
MOC
Ismail
6479480150
179
Mail
Debited to Aramex
proceed manual refund and close.
IT ticket has been raised
8-Jul
FD
Hamza
6318444049
66.55
2729048
IN WH
customer return the item under another order belongs to the same customer so that refund will not process - proceed manual refund and close.
Transaction declined
8-Jul
FD
Hamza
6319623322
70
2783612
IN WH
customer return 2 RMA under one only - check with IT to process refund for item 162466618.
Transaction declined
9-Jul
FD
Hamza
6317766660
36
2787025
IN WH
The customer return item No 162924826 with another order so that refund will not process - proceed manual refund for item 162924826 and close.
Transaction declined
8-Jul
FD
Hamza
6289292001
89
2744792
IN WH
Please Note We have Received Shipment From Courier At Ecom Return. Pending Due to Sahla tech issue. 46425105473
Done
8-Jul
FD
Hamza
6244098494
179
2797514
IN WH
the customer mistakenly return the item with another order so that refund will not be processed. Proceed manual refund and close.
Done
8-Jul
FD
Hamza
6246282610
78.5
2797555
IN WH
the customer mixed return from multiple orders so all return processed under different order.proceed manual refund and close.
Done
8-Jul
FD
Hamza
6294098633
51.3
2626633
IN WH
return received - due to tech issue cannot be processed - proceed manual refund and close.
Already done
8-Jul
FD
Hamza
6296421691
99
2760432
IN WH
proceed manual refund for the missing item and close.
Done
8-Jul
FD
Hamza
6322366699
41.8
2787066
IN WH
proceed manual refund for the missing items and close.
Done
8-Jul
FD
Hamza
6316580765
12.03
2760812
IN WH
The customer switch 2 return from 2 different order so that refund will not be done - proceed manual refund and close.
Done
8-Jul
FD
Hamza
6322045870
299
2811052
IN WH
return already processed for RMA 1001097872 - check with IT to process refund.
Done
8-Jul
FD
Hamza
6314440333
115
2818935
IN WH
return received - wrong delivered items cannot be processed, proceed manual refund and close.
Transaction declined
8-Jul
FD
Hamza
6320592664
50
2805824
IN WH
proceed manual refund for the missing item and close.
Transaction declined

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

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