Subject: RE: [#2739226] - تبقى لي ١٤ ريال ولم يتواصل أحد معي سيتم رفع شكوى عليكم
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Home Box <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Yahia Taha <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 13 Jul 2021 07:04:32 +0000

Hi Team,
IT ticket has been raised to process RMA.

Thank you.

Incident ID
INC1102161<https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC1102161>
Status
New
Description
Order No.6325590940/RMA: 1000985146 / Need process RMA on hybris

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Home Box <[email-masked]>
Sent: Monday, July 12, 2021 5:43 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Yahia Taha <[email-masked]>; [email-masked]
Subject: Fwd: [#2739226] - تبقى لي ١٤ ريال ولم يتواصل أحد معي سيتم رفع شكوى عليكم

External email sender, please take precaution.
Hi Team,

Kindly update us on this issue.

Regards,
CS Team.
في السبت, 10 يوليو في 6:13 PM , Home Box <[email-masked]> كتب:
Hi Team,

Order No: 6310451546

These are the Items for which refund is not done

162101560 - - Door Wedge (2 quantities )
161357685 - - Mica Strainer - Set of 2 (1 quantity) )

Regards,
CS Team.
في السبت, 10 يوليو في 6:02 PM , Home Box <[email-masked]> كتب:
Hi Yahia,

Order No: 6310451546
AWB: 46747699994
RMA No: 1000984841, 1000985146

The Cx returned items ( 162101560 - - Door Wedge (2 quantities ) and 161357685 - - Mica Strainer - Set of 2 (1 quantity) ), with the one AWB (46747699994), kindly check and assist to share with the Jira team to process the refund (SAR 23).

Warehouse Request on Ticket no 2725324:
RMA created for item 162023975 only, excess items received as below, check with IT to process the refund.

Regards,
Cs Team.
في الخميس, 8 يوليو في 10:58 AM , Home Box <[email-masked]> كتب:
Hi team,
Can you clarify Which one the item need process.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C729ebd814cef4141af9d08d945435823%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637616977813099406%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=jnk5cM6z%2FCOf5UzcnsO49DIruj8Rk8Z4dT24OX8RdoY%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C729ebd814cef4141af9d08d945435823%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637616977813109357%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=T9y2Oua7uXKf7GUWbxhtyz94ObJxt89xTXD9M3p%2FhV0%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: Yahia Taha <[email-masked]>
Sent: Wednesday, July 07, 2021 3:15 PM
To: Home Box <[email-masked]>; Niren Dsouza <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: RE: [#2739226] - تبقى لي ١٤ ريال ولم يتواصل أحد معي سيتم رفع شكوى عليكم

@Niren Dsouza<mailto:[email-masked]> not sure who is [email-masked]<mailto:[email-masked]> and why your team are looping him.

@Hamza Nouri Ahmad Abu Azzam<mailto:[email-masked]> please do the needful.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C729ebd814cef4141af9d08d945435823%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637616977813109357%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=AG9J53XTR%2FcP0hfp3wsTZeMavlAKPplT0N7YFbVvs5g%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C729ebd814cef4141af9d08d945435823%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637616977813119312%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=hPQzhDjzIV9rSSOh39kn10PyzJ9FEIqQPIFa5hp9jVM%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 7, 2021 2:48 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2739226] - تبقى لي ١٤ ريال ولم يتواصل أحد معي سيتم رفع شكوى عليكم

External email sender, please take precaution.
Hi Team,

Order No: 6310451546
AWB: 46747699994
RMA No: 1000984841, 1000985146

The Cx returned items ( 162101560 - - Door Wedge (2 quantities ) and 161357685 - - Mica Strainer - Set of 2 (1 quantity) ), with the one AWB (46747699994), kindly check and assist to share with the Jira team to process the refund (SAR 23).

Warehouse Request on Ticket no 2725324:
RMA created for item 162023975 only, excess items received as below, check with IT to process the refund.

RETURN_ORDER    SALES_ORDER_NO    STATUS    COURIER_PARTNER    AWB_NO    CLAS    RETURN_CRE    LAST_UPDAT    ITEM_ID    CONCEPT_NAME    RET QTY    REC QTY    UNEXPECTED_QTY    DISPATCHED
1000984841    6310451546    CLOSED    ARA    46747699994    RVP    5/29/2021    6/2/2021    161357685    Homebox    0    0    1    1
1000984841    6310451546    CLOSED    ARA    46747699994    RVP    5/29/2021    6/2/2021    162023975    Homebox    1    1    0    1
1000984841    6310451546    CLOSED    ARA    46747699994    RVP    5/29/2021    6/2/2021    162101560    Homebox    0    0    1    2

2739226:1125156
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2739226:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com