Subject: Daily performance summary for LiveSalesman team for Jul 11th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Jul 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 11th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 8 | 25 | 0 | 6 | 39
Ibrahem Mahmoud | 0 | 0 | 2 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 6 | 2 | 11 | 0 | 10 | 29
Abu Sufian | 0 | 1 | 35 | 0 | 0 | 36
Jok Kuol | 0 | 4 | 17 | 0 | 0 | 21
Mohammed Ali | 0 | 1 | 7 | 0 | 12 | 20
Sreelal.t CT | 0 | 4 | 23 | 0 | 0 | 27
Waseem Ahemad . Khan | 0 | 0 | 39 | 0 | 0 | 39
Amir Aziz | 0 | 0 | 0 | 3 | 0 | 3
Niren Dsouza | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 3 | 3
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 20 | 159 | 3 | 31 | 220

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 55
| | Partial Delivery | 13
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 12
| | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return item not received | 2
| | Return Request Initiation | 2
Customer Services Total | | | 109
No Answer | (blank) | (blank) | 2
| No Answer | No Answer | 3
No Answer Total | | | 5
PreSales | Other Enquiry | (blank) | 1
| | Offers | 2
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 6
| | Store Location | 1
| | Using Shukran Points | 1
| Policy Related | (blank) | 1
| | Delivery Cost | 4
| | Delivery Time | 2
| Product Related | (blank) | 1
| | Combo | 11
| | Pricing | 1
| | Product Specification | 48
PreSales Total | | | 82
Grand Total | | | 196

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 1 | 5
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 8 | 0 | 0 | 0 | 0 | 1 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 8 | 1 | 2 | 3 | 0 | 2 | 16
Ankit Kumar | 2 | 1 | 4 | 2 | 1 | 1 | 11
Sreelal.t CT | 2 | 0 | 0 | 0 | 0 | 1 | 3
Jok Kuol | 3 | 0 | 0 | 1 | 1 | 0 | 5
Adam musa yagoub yousif | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammad Faizan | 1 | 1 | 1 | 1 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 1 | 0 | 0 | 0 | 7
Waseem Ahemad . Khan | 3 | 1 | 3 | 0 | 0 | 0 | 7
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 29 | 4 | 11 | 8 | 2 | 4 | 58

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 7 | 4 | 0 | 1 | 0 | 3 | 15
Mohammed Ali | 1 | 3 | 0 | 1 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Radhika Jawle | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 15 | 7 | 0 | 2 | 0 | 3 | 27

Please feel free to reach out for any further clarifications.