Subject: Fwd: [#2739226] - تبقى لي ١٤ ريال ولم يتواصل أحد معي سيتم رفع شكوى عليكم
From: Home Box <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 14:02:06 +0000

Hi Yahia,  Order No: 6310451546 AWB: 46747699994 RMA No: 1000984841, 1000985146  The Cx returned items ( 162101560 - - Door Wedge (2 quantities ) and 161357685 - - Mica Strainer - Set of 2 (1 quantity) ), with the one AWB (46747699994), kindly check and assist to share with the Jira team to process the refund (SAR 23).   Warehouse Request on Ticket no 2725324:    RMA created for item 162023975 only, excess items received as below, check with IT to process the refund.     Regards,  Cs Team.    
                           
                            في
                            الخميس, 8 يوليو في 10:58 AM
                            ,  Home Box <[email-masked]>  كتب:
                             
 Hi team,  

 Can you clarify Which one the item need process. 

 

 Thank you.

 

 

Best Regards

 
 
Hamza.AbuAzzam
 
Customer Care Center - Home box - KSA

 
 Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

 
www.homeboxstores.com |
www.landmarkgroup.com

 

 

 

 

  

 
  
 From: Yahia Taha <[email-masked]>  
Sent: Wednesday, July 07, 2021 3:15 PM 
To: Home Box <[email-masked]>; Niren Dsouza <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]> 
Subject: RE: [#2739226] - تبقى لي ١٤ ريال ولم يتواصل أحد معي سيتم رفع شكوى عليكم

 

 

 
@Niren Dsouza not sure who is
[email-masked] and why your team are looping him. 

 

 
@Hamza Nouri Ahmad Abu Azzam please do the needful.

 

 
 
 Best Regards 

 Yahia Taha 

 
Customer Care Team Leader - Home box

 
 800-1110888 

 
Ext: 3457

 
 Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

 
www.homeboxstores.com |
www.landmarkgroup.com

 

 

 

 

 
From: Home Box <[email-masked]>
 
Sent: Wednesday, July 7, 2021 2:48 PM 
To: Yahia Taha <[email-masked]>;
[email-masked] 
Cc: HB.CCCKSA <[email-masked]> 
Subject: Fwd: [#2739226] - تبقى لي ١٤ ريال ولم يتواصل أحد معي سيتم رفع شكوى عليكم

 

 

 
External email sender, please take precaution.

 

 

 Hi Team,  
 
Order No: 6310451546 
AWB: 46747699994 
RMA No: 1000984841, 1000985146 
 
The Cx returned items ( 162101560 - - Door Wedge (2 quantities ) and 161357685 - - Mica Strainer - Set of 2 (1 quantity) ), with the one AWB (46747699994), kindly check and assist to share with the Jira team to process the refund (SAR 23). 

Warehouse Request on Ticket no 2725324: 
RMA created for item 162023975 only, excess items received as below, check with IT to process the refund. 
 
RETURN_ORDER    SALES_ORDER_NO    STATUS    COURIER_PARTNER    AWB_NO    CLAS    RETURN_CRE    LAST_UPDAT    ITEM_ID    CONCEPT_NAME    RET QTY    REC QTY    UNEXPECTED_QTY    DISPATCHED 
1000984841    6310451546    CLOSED    ARA    46747699994    RVP    5/29/2021    6/2/2021    161357685    Homebox    0    0    1    1 
1000984841    6310451546    CLOSED    ARA    46747699994    RVP    5/29/2021    6/2/2021    162023975    Homebox    1    1    0    1 
1000984841    6310451546    CLOSED    ARA    46747699994    RVP    5/29/2021    6/2/2021    162101560    Homebox    0    0    1    2 

 

 
 
في الأربعاء, 7 يوليو في 3:47
PM 
, Home Box <[email-masked]>
كتب:

 

 

مرحبا، 
 
شكرا لتواصلك معنا. 
 
تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به. 
 
نود إخبارك بأن العمل قيد الإجراء الحين وسيتم التواصل معكم في حال وجود أي معلومات جديدة. 
 
شكرا لتعاونكم وتفهمكم معنا. 
 
لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى. 
 
أصدقائك 
فريق الدعم

 

 

 

2739226:1125156

 

 

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