Subject: RE: [#2764195] - Re: مبلغ الإرجاع في الطريق
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Home Box <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Yahia Taha <[email-masked]>, Karim Asklany <[email-masked]>, saurabh <[email-masked]>, Niren Dsouza <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 10 Jul 2021 08:50:57 +0000

Hi team,
Refund is processed

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Sent: Thursday, July 08, 2021 9:31 AM
To: Home Box <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Yahia Taha <[email-masked]>; Karim Asklany <[email-masked]>; saurabh <[email-masked]>; Niren Dsouza <[email-masked]>; [email-masked]
Subject: RE: [#2764195] - Re: مبلغ الإرجاع في الطريق

Hi team,
Jira has been raised.

Thanks.

 REL-144680 - #6309629850-refund issue<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-144680&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cb71ef88d6fea44b44e5a08d941da03f1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613226880959132%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=d2aiZzSOhAAf7zH8XiRB7aMLj7ay04%2FPD502SEPyuIA%3D&reserved=0>

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cb71ef88d6fea44b44e5a08d941da03f1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613226880959132%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2B%2BYitmaPyRW8RD36Ivu0pzce0opqtBD96V%2FzIEwKx0I%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cb71ef88d6fea44b44e5a08d941da03f1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613226880969079%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zkBQnsKg5DizDKvBLnk3z3QCx7EIJa4e8C1y0qTpD6E%3D&reserved=0>
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam
Sent: Tuesday, July 06, 2021 12:36 PM
To: [email-masked]<mailto:[email-masked]>; Home Box <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2764195] - Re: مبلغ الإرجاع في الطريق

@[email-masked]<mailto:[email-masked]>
The last mile team they already responding, why you send to me inform the customer it will process on 14 days.
put the order on good will sheet, already share that sheet with Niren.

@Niren Dsouza<mailto:[email-masked]> kindly send all orders need manual refund today.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cb71ef88d6fea44b44e5a08d941da03f1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613226880969079%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Z0jgGXPJ1op8gqANfy1qR3Hbgb%2BGPUitZzP1bJbOj9U%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cb71ef88d6fea44b44e5a08d941da03f1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613226880979039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sAu%2Fz1GAfL3oflGzDeg7WGV%2FGh4rfxHRae28vCrIOI4%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 05, 2021 8:05 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2764195] - Re: مبلغ الإرجاع في الطريق

External email sender, please take precaution.
Please take a look at ticket #2764195<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2764195&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cb71ef88d6fea44b44e5a08d941da03f1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613226880979039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JbrNdl6BfwQsGvguecHGX%2FTnCsuKQ%2FiybeLmCHjFaHw%3D&reserved=0> raised by ABDULAZIZ ([email-masked]<mailto:[email-masked]>).

Hi, Team.

The problem statement: 2 items are returned . one item is not delivered to wh.  Kindly check and reply as soon as possible

Order date: May 20, 2021
Order id: 6309629850
Tracking id:
Item id:  162937683   Bristol Blackout Single Curtain - 140x240 cms
RMA No: 1000987862
RMA AWB: 46748019942

Issue:  cx returned total 3 items

1. (163167414 - - Bristol 3-Piece Twin Micro Fiber Reversible Comforter Set -160x220 cms ,
2. 162374868 - - Delta Blackout Roller Blind - 120x210 cms
3. 162937683 - - Bristol Blackout Single Curtain - 140x240 cms

for item no 2.  162374868 - - Delta Blackout Roller Blind - 120x210 cms: RMA is not created, but it is collected by courier under 46748019942 awb return.

cx got refund for no . 1 and no 2 and
​
but, he didn't get the refund for item 3. 162937683 - - Bristol Blackout Single Curtain - 140x240 cms (amount: SAR48.00)
​
​Kindly check and update.

Thanks and Regard
The support team.
On Mon, 5 Jul at 8:25 PM , ABDULAZIZ <[email-masked]<mailto:[email-masked]>> wrote:
سبق أن افدتكم بأني أرجعت ٣ منتجات
١- ستارة بريستول
٢- ستارة دوارة من دلتا
٣- طقم لحاف

ستارة بريستول وضعها الموظف في شركة الشحن داخل كرتون (طقم اللحاف).
سبق أن ذكرت ذلك كله لكم ؟؟!!!

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cb71ef88d6fea44b44e5a08d941da03f1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613226880988998%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YLRpebCR0GtFagYQbfb%2FyF8%2F1i3e3%2F2a%2BN4%2FT9d%2B2rE%3D&reserved=0>
________________________________
From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 5, 2021 7:18:35 PM
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#2764195] - Re: مبلغ الإرجاع في الطريق

مرحبا، عبد العزيز.

شكرا على تواصلك معنا

 تقبل كامل اعتذارنا على الازعاج الذي تسببنا له

قمنا بفحص الشكوى لك وتحققنا من أن المنتجين قد تم  إرجاعها (         163167414 - - Bristol 3-Piece Twin Micro Fiber Reversible Comforter Set -160x220 cms و 162374868 - - Delta Blackout Roller Blind - 120x210 cms) ولكن  تم إرجاع المنتج (    رقم المنتج 162374868   ستارة تعتيم دوّارة من دلتا - 120x210 سم)   من أحدهما بدون تقديم طلب الإرجاع لهذا المنتج.
​
  هل تم إرجاع هذا المنتج (ستارة تعتيم دوّارة من دلتا - 120x210 سم)   بدلا من المنتج  (ستارة تعتيم فردية من بريستول - 140 × 240 سم)  بالخطأ وقد تمت إضافة المبلغ لهذه المنتجات إليك في نظامنا (  ستارة تعتيم دوّارة من دلتا - 120x210 سم و طقم لحاف مزدوج قابل للاستخدام علي الوجهين من الألياف الدقيقة 3 قطع من بريستول - 220x160 سم )
​
 وفي حال إرجاع المنتج ( ستارة تعتيم فردية من بريستول - 140 × 240 سم) يرجى منك تزويدنا بعدد المنتجات التي تم إرجاعها إلي المستودع.

لا تتردد في التواصل معنا في حال وجود أي استفسارات أخرى

أصدقائك
فريق الدعم

2764195:1125156
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