Subject: Whatsapp queries
From: Niren Dsouza <[email-masked]>
To: Yahia Taha <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: syed ataullah <[email-masked]>, Amr Khalil <[email-masked]>, hasan nour <[email-masked]>
Date: Sat, 10 Jul 2021 00:29:20 -0700 (MST)

Hi Yahia, 
We've encountered a few queries over chat that we would like your assistance with. 

    1. If cx has received an incorrect item and is willing to place a fresh order, can we issue voucher to waive off delivery charges as it is HB mistake that incorrect item has been delivered. 
    2. If cx has returned the HH item to the store and refund not processed, RMA not created either. How to action? 
    3. FF item has been delivered to the cx address but not assembled and now cx wants to return as it has been more than 2 days and team has not come for assembly? 
    4. Is there any code for discount while the sale is ongoing? Like for maybe 5% extra etc? 
    5. If cx has ordered in Jeddah and now wants to change the address to Abha, more than 50km away. Is that allowed? 
Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]