Subject: Daily performance summary for LiveSalesman team for Jul 8th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Jul 2021 09:05:07 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 8th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 67 | 4 | 71
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 19 | 41 | 3 | 63
Mohd Iqbal | 0 | 4 | 27 | 0 | 31
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 20 | 0 | 0 | 20
Yahkoob Erachat | 0 | 2 | 35 | 3 | 40
Saleh Ahmed | 0 | 0 | 39 | 7 | 46
Syed Ataullah | 0 | 0 | 5 | 0 | 5
Grand Total | 0 | 45 | 214 | 17 | 276

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | (blank) | 13
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 6
| | Delivery Status | 90
| | Partial Delivery | 5
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 19
| Refunds and Cancelations | Cancelation | 10
| | Refund for Other reason | 4
| | Refunds after Return | 4
| | Return item not received | 2
| | Return Request Initiation | 5
Customer Services Total | | | 167
No Answer | (blank) | (blank) | 2
| No Answer | (blank) | 2
| | No Answer | 5
No Answer Total | | | 9
PreSales | Other Enquiry | Offers | 15
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 6
| | Store Location | 1
| | Using Shukran Points | 3
| | Website/App Issues | 5
| Policy Related | Delivery Cost | 4
| | Delivery Time | 2
| | Return Policy | 1
| Product Related | (blank) | 10
| | Pricing | 2
| | Product Specification | 24
PreSales Total | | | 76
Grand Total | | | 252

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 1 | 0 | 1 | 0 | 2
Amr Khalil | 0 | 2 | 0 | 1 | 0 | 0 | 3
Grand Total | 0 | 2 | 1 | 1 | 1 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 1 | 0 | 0 | 2
Javed Aslam | 3 | 0 | 0 | 1 | 0 | 0 | 4
Yahkoob Erachat | 3 | 0 | 0 | 1 | 0 | 0 | 4
Saleh Ahmed | 18 | 0 | 1 | 0 | 0 | 0 | 19
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Amr Khalil | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 36 | 0 | 1 | 3 | 1 | 0 | 41

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
RAMI KASSAM | 10 | 7 | 0 | 7 | 4 | 27 | 55
Mohd Iqbal | 11 | 2 | 1 | 6 | 2 | 13 | 35
Yahkoob Erachat | 0 | 0 | 0 | 0 | 2 | 3 | 5
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 1 | 2
Javed Aslam | 10 | 2 | 0 | 1 | 0 | 0 | 13
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amr Khalil | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 34 | 12 | 2 | 14 | 8 | 44 | 114

Please feel free to reach out for any further clarifications.