Subject: Daily performance summary for LiveSalesman team for Jul 8th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 8th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 30 | 0 | 0 | 30
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 10 | 3 | 4 | 0 | 7 | 24
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 4 | 0 | 14 | 18
Abu Sufian | 0 | 2 | 22 | 0 | 0 | 24
Adam musa yagoub yousif | 0 | 3 | 16 | 0 | 0 | 19
Jok Kuol | 0 | 3 | 20 | 0 | 0 | 23
Sreelal.t CT | 0 | 5 | 18 | 0 | 0 | 23
Waseem Ahemad . Khan | 0 | 2 | 18 | 0 | 0 | 20
Mohammad Faizan | 0 | 0 | 20 | 0 | 0 | 20
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 1
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 10 | 18 | 152 | 1 | 21 | 202

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 26
| | Partial Delivery | 26
| | Reschedule Delivery | 3
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 4
| | Refunds after Return | 4
| | Return Request Initiation | 3
Customer Services Total | | | 86
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | (blank) | 3
| | Offers | 1
| | Payment Methods | 2
| | Store Availability | 28
| | Store Location | 2
| | Using Shukran Points | 4
| | Website/App Issues | 4
| Policy Related | (blank) | 1
| | Delivery Cost | 5
| | Delivery Time | 2
| Product Related | (blank) | 4
| | Combo | 6
| | Pricing | 2
| | Product Specification | 29
PreSales Total | | | 93
Grand Total | | | 183

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 11 | 1 | 0 | 1 | 1 | 0 | 14
Amr Khalil | 1 | 0 | 0 | 1 | 0 | 0 | 2
Amir Aziz | 13 | 0 | 0 | 1 | 0 | 0 | 14
Niren Dsouza | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 25 | 1 | 0 | 4 | 1 | 0 | 31

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 4 | 0 | 1 | 2 | 2 | 10
Abu Sufian | 4 | 1 | 0 | 1 | 1 | 4 | 11
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Adam musa yagoub yousif | 3 | 0 | 0 | 0 | 0 | 2 | 5
Sreelal.t CT | 7 | 5 | 0 | 2 | 0 | 1 | 15
Jok Kuol | 0 | 0 | 3 | 0 | 0 | 0 | 3
Mohammad Faizan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 3 | 0 | 0 | 0 | 0 | 4
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mohd Iqbal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 15 | 3 | 4 | 3 | 10 | 58

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Sreelal.t CT | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 6 | 1 | 0 | 1 | 1 | 1 | 10
Mohammed Ali | 13 | 1 | 0 | 1 | 0 | 0 | 15
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 0 | 0 | 0 | 0 | 5
Ali Mohamed Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 4 | 0 | 2 | 1 | 2 | 33

Please feel free to reach out for any further clarifications.