Subject: Daily performance summary for LiveSalesman team for Jul 7th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 7th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 4 | 0 | 1 | 7
Ibrahem Mahmoud | 0 | 0 | 31 | 0 | 0 | 31
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 1
Amir Aziz | 6 | 0 | 0 | 4 | 0 | 10
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 10 | 0 | 0 | 10
Mohd Iqbal | 0 | 1 | 4 | 0 | 0 | 5
Ankit Kumar | 1 | 0 | 12 | 0 | 13 | 26
Abu Sufian | 0 | 2 | 17 | 0 | 0 | 19
Adam musa yagoub yousif | 0 | 4 | 18 | 0 | 0 | 22
Mohammad Faizan | 0 | 3 | 24 | 0 | 0 | 27
Sreelal.t CT | 0 | 4 | 31 | 0 | 0 | 35
Mohammed Ali | 0 | 0 | 14 | 0 | 16 | 30
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 17 | 165 | 4 | 32 | 225

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 5
| | Delayed Delivery (HH) | 3
| | Delivery Status | 75
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 4
| | Refunds after Return | 3
| | Return item not received | 2
| | Return Request Initiation | 3
Customer Services Total | | | 116
No Answer | No Answer | (blank) | 3
| | No Answer | 9
No Answer Total | | | 12
PreSales | Other Enquiry | (blank) | 1
| | Offers | 7
| | Payment Methods | 1
| | Store Availability | 7
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 4
| | Delivery Time | 2
| | Return Policy | 4
| Product Related | Combo | 10
| | Pricing | 1
| | Product Specification | 31
PreSales Total | | | 72
Grand Total | | | 200

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 1 | 12 | 0 | 1 | 1 | 17
Amr Khalil | 2 | 2 | 1 | 2 | 0 | 0 | 7
Amir Aziz | 14 | 0 | 2 | 5 | 0 | 0 | 21
Niren Dsouza | 0 | 0 | 0 | 2 | 0 | 0 | 2
Hasan Nour | 2 | 7 | 0 | 0 | 0 | 0 | 9
Grand Total | 20 | 10 | 15 | 9 | 1 | 1 | 56

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 3 | 0 | 0 | 0 | 2 | 5
Abu Sufian | 5 | 2 | 3 | 1 | 0 | 4 | 15
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 1 | 2
Adam musa yagoub yousif | 2 | 1 | 0 | 0 | 0 | 1 | 4
Sreelal.t CT | 11 | 2 | 0 | 4 | 1 | 0 | 18
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mohammad Faizan | 3 | 0 | 0 | 1 | 0 | 0 | 4
Waseem Ahemad . Khan | 3 | 0 | 3 | 0 | 0 | 0 | 6
Jok Kuol | 1 | 2 | 1 | 0 | 0 | 0 | 4
Ibrahem Mahmoud | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohd Iqbal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 10 | 8 | 7 | 1 | 8 | 68

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 8 | 0 | 0 | 1 | 2 | 3 | 14
Sreelal.t CT | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 1 | 0 | 1 | 0 | 0 | 2
Mohammed Ali | 11 | 0 | 1 | 0 | 0 | 0 | 12
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 0 | 5
Ali Mohamed Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 25 | 1 | 1 | 2 | 2 | 4 | 35

Please feel free to reach out for any further clarifications.