Subject: RE: Technician Visit : 29041101098320210603 (NAED60032671993-1-P1)
From: Mansoor Khan <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, "Manjunatha Venkataswamy" <[email-masked]>
Cc: Shadab Ahmed Khan <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Wed, 7 Jul 2021 10:40:06 +0000

Hi Murtaza,

Kindly confirm if the pullout has been done.

Regards,
Mansoor Khan.

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Sunday, June 27, 2021 5:29 PM
To: Mansoor Khan <[email-masked]>; Manjunatha Venkataswamy <[email-masked]>
Cc: Shadab Ahmed Khan <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Niren Dsouza <[email-masked]>
Subject: RE: Technician Visit : 29041101098320210603 (NAED60032671993-1-P1)

HI Team,

Spoke to the below cx and she is still facing the issue with the smell. The pullout request has been raised for the 29th June.

Once pullout done please initiate the refund

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7C1065d24312f540a7ebc308d9396f9541%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603973666448231%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QHrtfNjwFn5gl7gbxDfAFa5rpRdqvZFJUhYqAYFUNh0%3D&reserved=0>

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 22, 2021 10:13 AM
To: Mansoor Khan <[email-masked]<mailto:[email-masked]>>; Manjunatha Venkataswamy <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Technician Visit : 29041101098320210603 (NAED60032671993-1-P1)

Hi Mansoor,

Spoke to the customer and raised a CRM for reinspection.

@Manjunatha  Venkataswamy<mailto:[email-masked]> - Please arrange a reinspection and we need to close this case in 48 hours as the customer has been waiting for very long.

Comp. no
Call Date
Invoice No
Customer Name
Customer Mobile
Reason
Call Details
Call Status
Agent
Select
MoreInfo
2908486
6/22/2021 10:10:57 AM
29041101098320210603
NN-MUNA ALSHEHHI
0503696693
Complaints
cx complaining abt the smell of the product, team went on the 16th June but no updated as team did not do anything - plz arrange the reinspection
OPN
214322
More<javascript:openpopup('2908486','AE')>
2886607
6/15/2021 1:25:04 PM
29041101098320210603
NN-MUNA ALSHEHHI
0503696693
Complaints
Cx complaining that the product has been installed incorrectly.-Shadab.
CLS
5001084
More<javascript:openpopup('2886607','AE')>
2869418
6/9/2021 7:58:14 PM
29041101098320210603
NN-MUNA ALSHEHHI
0503696693
Enquiry
cx enquiry about refund policy- basil
CLS
5001056
More<javascript:openpopup('2869418','AE')>
2868417
6/9/2021 4:54:57 PM
29041101098320210603
NN-MUNA ALSHEHHI
0503696693
Enquiry
cx asked about drivers contact number Abdulmajeed
CLS
5001056
More<javascript:openpopup('2868417','AE')>

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7C1065d24312f540a7ebc308d9396f9541%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603973666458225%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=G4j5raorVOsD6VtorajbAqdhW5Rx1L2F4nqdY81Xyqk%3D&reserved=0>

From: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 22, 2021 9:58 AM
To: Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: Technician Visit : 29041101098320210603 (NAED60032671993-1-P1)

Hi Murtaza,

There`s no update about this order and technician update remarks.

Kindly help in closing this issue asap.

Regards,

Mansoor Khan.

From: Mansoor Khan
Sent: Monday, June 21, 2021 2:40 PM
To: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: Technician Visit : 29041101098320210603 (NAED60032671993-1-P1)

Hi Niren,

Please let me know what the update is so that I can update e accordingly to noon team.

Regards,
Mansoor Khan

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 2:39 PM
To: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Re: Technician Visit : 29041101098320210603 (NAED60032671993-1-P1)

External email sender, please take precaution.
Hi Mansoor,
Work order was closed as technician visited on 16th June.
Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
[https://mail.lsmindia.com/service/home/~/?auth=co&loc=en_US&id=2752&part=2.2]

________________________________
From: "Mansoor Khan" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "Shadabahmed Khan" <[email-masked]<mailto:[email-masked]>>
Cc: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 12:19:06 PM
Subject: RE: Technician Visit : 29041101098320210603 (NAED60032671993-1-P1)

Hi Niren,

Any update from the technician?

Regards,

Mansoor Khan

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 15, 2021 1:26 PM
To: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Technician Visit : 29041101098320210603 (NAED60032671993-1-P1)

External email sender, please take precaution.
Hi Shadab,
CRM raised for the defect with ref no. 2886607

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Shadabahmed Khan" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>
Cc: "Mansoor Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 8:45:50 PM
Subject: Technician Visit : 29041101098320210603 (NAED60032671993-1-P1)

Hi Niren,

Kindly align technician, as per customer product installed in wrong way.

Thanks'
Shadab Khan

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com