Subject: RE: Discount offer on website - 30% off SAR 2000.
From: Yahia Taha <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Date: Wed, 7 Jul 2021 09:00:40 +0000

Hi Niren,

The offer of Instant saving 600 SAR and above on a purchase of 2000 SAR and above , should apply automatically while payment if any error then will check with web team and revert.

For the offer of saving 300 SAR on a purchase of 1000 SAR it is same with same T&C of above offer only.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]>
Sent: Wednesday, July 7, 2021 10:32 AM
To: Yahia Taha <[email-masked]>
Cc: saurabh <[email-masked]>; deeksha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Subject: Discount offer on website - 30% off SAR 2000.

External email sender, please take precaution.
Hi Yahia.

This is with regards to the latest offer published on the website for which you shared the details yesterday wherein cx would receive 30% off on all purchases over SAR 2000.

I understand this is on all full priced FF items and does not include mattresses or discounted items.
However we are facing a lot of issues where the offer is not automatically applying for cx at checkout.
Are there any other terms and conditions or validation required to activate the offer?

Also, the banner on the website is advertising SAR 300 on all purchases over SAR 1000.
Can we get the terms and conditions on that?
That offer is also not applying for a majority of customers while placing the order.

Looking forward to hearing from you so we can resolve these issues for our customers quickly.
Thanks and regards
Niren D'Souza
Team Manager
[email-masked]
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